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It Help Desk Intern Jobs in Ridge, MD (NOW HIRING)

Shadow Objects

Help Desk Specialist I

Patuxent River, MD · On-site

$15.25 - $17/hr

ShadowObjects, LLC is currently seeking candidates for the position of Help Desk Specialist I ... technologies including computer hardware and software, computer assisted information retrieval ...

Meow Wolf

IT Helpdesk Engineer

California, MD · On-site

$35.25/hr

If this all sounds like YOU, read on.... IT Helpdesk Engineer Job Disclosures: Location: (On-site) Los Angeles, CA Compensation: The hourly rate for this position is $35.25/hr. Meow Wolf's hourly ...

PSI Pax

Junior Help Desk Agent (2843)

Patuxent River, MD · On-site

$19.25 - $24.50/hr

... Information Technology, enterprise resource planning, business and financial management ... PSI Pax, Inc. has an exciting opportunity for a Help Desk Agent (Full-time) to support our ...

PSI Pax

Help Desk Agent (On-call)(2887)

Patuxent River, MD · On-site

$19.25 - $24.50/hr

... Information Technology, enterprise resource planning, business and financial management ... PSI Pax, Inc. has an exciting opportunity for a Help Desk Agent (On-Call) to support our government ...

KBR

Senior IT Customer Support

Lexington Park, MD

Minimum of 5 years of dedicated experience in helpdesk, service desk, or centralized operational IT support environments. * Physical Dexterity: Ability to lift and move equipment up to 25 lbs for ...

New

KBR

Senior IT Customer Support

Lexington Park, MD

Minimum of 5 years of dedicated experience in helpdesk, service desk, or centralized operational IT support environments. * Physical Dexterity: Ability to lift and move equipment up to 25 lbs for ...

New

PSI Pax

Senior Navy ERP Analyst (2916)

Patuxent River, MD · On-site

$99K - $131K/yr

... Information Technology, enterprise resource planning, business and financial management ... help desk ticket resolution support. • Supports the management of master data. • Provides a ...

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All JobsIt Help Desk Intern JobsIt Help Desk Intern Jobs in Ridge, MD

It Help Desk Intern information

See Ridge, MD salary details

$9

$16

$24

How much do it help desk intern jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for it help desk intern in Ridge, MD is $16.92, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $18.65 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Intern, and why are they important?

To thrive as an IT Help Desk Intern, you need a basic understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant education in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and common office software is often required, and certifications like CompTIA A+ can be advantageous. Strong communication skills, patience, and a willingness to learn set outstanding interns apart. These competencies are crucial for efficiently resolving technical issues, supporting users, and growing into more advanced IT roles.

What is the difference between It Help Desk Intern vs It Support Technician?

AspectIt Help Desk InternIt Support Technician
Required CredentialsHigh school diploma or equivalent; some technical courseworkAssociate's degree or relevant certifications (e.g., CompTIA A+)
Work EnvironmentInternship setting, often in a corporate or IT departmentFull-time technical support role, often in IT service desks or support centers
Employer & Industry UsageEntry-level, often in educational or training environmentsProfessional support roles across various industries
Common Search & ComparisonYesYes

The main difference between an It Help Desk Intern and an It Support Technician lies in experience and responsibilities. Interns are typically in training, assisting with basic tasks, while technicians handle more complex support issues. Internships serve as a stepping stone to full support roles, which require more technical skills and certifications.

What are some common challenges faced by IT Help Desk Interns, and how can they overcome them?

IT Help Desk Interns often encounter challenges such as handling multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To overcome these challenges, interns should prioritize tasks based on urgency, utilize available documentation, and ask questions when unsure. Building strong communication skills and being proactive in learning about frequently used systems will also help interns provide better support and grow in the role.

What does an IT Help Desk Intern do?

An IT Help Desk Intern assists with providing technical support to employees or customers within an organization. Their responsibilities often include troubleshooting hardware and software issues, setting up new devices, responding to support tickets, and helping maintain IT documentation. Interns work under the supervision of experienced IT staff and gain hands-on experience with various systems and tools. This role is designed to help interns develop foundational IT skills and prepare them for future careers in information technology.
What cities near Ridge, MD are hiring for It Help Desk Intern jobs? Cities near Ridge, MD with the most It Help Desk Intern job openings:
It Help Desk Intern jobs near you
Infographic showing various It Help Desk Intern job openings in Ridge, MD as of July 2026, with employment types broken down into 72% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,196 per year, or $16.9 per hour.

Help Desk Specialist I

Shadow Objects

Patuxent River, MD • On-site

$15.25 - $17/hr

Full-time

Re-posted 27 days ago

Job description

ShadowObjects, LLC is currently seeking candidates for the position of Help Desk Specialist I.


Position is onsite with possible hybrid option.


JOB DUTIES/RESPONSIBILITIES:

- Answering and remediating trouble calls during business hours for approximately 30 resident students, 53 ISG faculty and staff and 25 support contractors.

-Answering all Tier 1 calls, create and remediate Tier 1 tickets, escalate issues to Tier 2 as appropriate and remediate all Tier 2 escalations.

-Experience with generating help desk tickets in the NPS Ivanti Service Desk system.

- Support technologies including computer hardware and software, computer assisted information retrieval, data communication networks, local area networks and technology interfaces.

-Determine if equipment is covered by warranty or maintenance contract and process accordingly.

-Remove and replace defective hardware components. Perform all upgrade of hardware to include memory, fixed storage, and installation of network interface cards (NIC).

-Troubleshoot and resolve conflicts between ISG operating requirements and NPS/DSCA software, systems, applications, hardware/devices, and operating systems.

-Keep customers informed on request status and progress. Perform trend analysis on common and recurring issues.

-Ensure the integrity and availability of all ISG computer and mobile computing systems by patching and updating ISG network connected systems.

-Monitor, maintain and service ISG Local Area Network (LAN) and ensure access to LAN by ISG faculty and staff.

-Update and maintain Operating System and application software at least monthly and whenever critical security updates are available.


REQUIREMENTS:

  • At least one year experience installing, operating, maintaining and troubleshooting various computer operating systems (Windows, Mac, Linux, iOS, Android, etc.), as well as experience in various techniques, requirements and methods, including systems management software concepts and functions in order to install, maintain, and repair computer hardware and software.
  • All support personnel must possess “CompTIA Security+” or other acceptable cybersecurity workforce certifications as required in DoD 5270 at the IAT-2 level -or- obtain certification within 12 months of being assigned to the contract.

SECURITY CLEARANCE REQUIREMENT:

Currently holds a T3 DoD SECRET clearance is required. Candidate selected will be subject to a Government background investigation and must meet eligibility requirements for access to classified information.