Help Desk Level 1 102291 with Security Clearance
Fort George G Meade, MD · On-site
$22.75 - $31/hr
... Associate degree. * 5 years of Help Desk Experience with a High School Diploma. * DOD 8570 Compliance with IAT Level 1 is required.
Help Desk Level 1 102291 with Security Clearance
Fort George G Meade, MD · On-site
$22.75 - $31/hr
... Associate degree. * 5 years of Help Desk Experience with a High School Diploma. * DOD 8570 Compliance with IAT Level 1 is required.
Front Desk Associate
Dundalk, MD · On-site
$10.10/hr
Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...
Front Desk Associate
Dundalk, MD · On-site
$10.10/hr
Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...
Help Desk Specialist - Level 0
$65K - $89K/yr
Four (4) years demonstrated Help Desk experience with an Associate's degree. In lieu of experience, a Bachelor's Degree may be substituted. Certifications: Compliance with DoD 8570.01-M with a ...
Quick apply
Help Desk Specialist - Level 0
$65K - $89K/yr
Four (4) years demonstrated Help Desk experience with an Associate's degree. In lieu of experience, a Bachelor's Degree may be substituted. Certifications: Compliance with DoD 8570.01-M with a ...
Help Desk Specialist - Level 0
Annapolis, MD · On-site
$65K - $89K/yr
Four (4) years demonstrated Help Desk experience with an Associate's degree. In lieu of experience, a Bachelor's Degree may be substituted. Certifications: Compliance with DoD 8570.01-M with a ...
Help Desk Specialist - Level 0
Annapolis, MD · On-site
$65K - $89K/yr
Four (4) years demonstrated Help Desk experience with an Associate's degree. In lieu of experience, a Bachelor's Degree may be substituted. Certifications: Compliance with DoD 8570.01-M with a ...
Front Desk Associate
Crofton, MD · On-site
$11.75/hr
Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...
Front Desk Associate
Crofton, MD · On-site
$11.75/hr
Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...
Front Desk Associate
Capitol Heights, MD · On-site
$11.50/hr
Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...
Front Desk Associate
Capitol Heights, MD · On-site
$11.50/hr
Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...
Front Desk Associate
Bowie, MD · On-site
$11.75/hr
Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...
Front Desk Associate
Bowie, MD · On-site
$11.75/hr
Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...
Front Desk Associate
Glen Burnie, MD · On-site
$11.75/hr
Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...
Front Desk Associate
Glen Burnie, MD · On-site
$11.75/hr
Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...
Front Desk Associate
Glen Burnie, MD · On-site
$10.10 - $10.50/hr
Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...
Front Desk Associate
Glen Burnie, MD · On-site
$10.10 - $10.50/hr
Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...
Front Desk Associate
MD · On-site
$11.50/hr
Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...
Front Desk Associate
MD · On-site
$11.50/hr
Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...
Front Desk Associate
Crofton, MD · On-site
$11.75/hr
Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...
Front Desk Associate
Crofton, MD · On-site
$11.75/hr
Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...
Front Desk Associate
Glen Burnie, MD · On-site
$11.75/hr
Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...
Front Desk Associate
Glen Burnie, MD · On-site
$11.75/hr
Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...
Front Desk Associate
Dundalk, MD · On-site
$10.10/hr
Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...
Front Desk Associate
Dundalk, MD · On-site
$10.10/hr
Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...
Front Desk Associate
Bowie, MD · On-site
$11.50/hr
Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...
Front Desk Associate
Bowie, MD · On-site
$11.50/hr
Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...
Front Desk Associate
Bowie, MD · On-site
$11.75/hr
Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...
Front Desk Associate
Bowie, MD · On-site
$11.75/hr
Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...
Front Desk Associate
Pasadena, MD · On-site
$11.75/hr
Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...
Front Desk Associate
Pasadena, MD · On-site
$11.75/hr
Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...
Help Desk/ Windows Support
Gaithersburg, MD · On-site
$21.50 - $29.25/hr
They are seeking an Information Help Desk/Windows Support to provide high-quality customer support ... • Associates degree, 60 credit hours completed in computer science or information systems ...
Help Desk/ Windows Support
Gaithersburg, MD · On-site
$21.50 - $29.25/hr
They are seeking an Information Help Desk/Windows Support to provide high-quality customer support ... • Associates degree, 60 credit hours completed in computer science or information systems ...
Help Desk/ Windows Support
Gaithersburg, MD · On-site
$21.50 - $29.25/hr
They are looking for an Information Help Desk/Windows Support to assist customers in-person and ... • Associates degree, 60 credit hours completed in computer science or information systems ...
Help Desk/ Windows Support
Gaithersburg, MD · On-site
$21.50 - $29.25/hr
They are looking for an Information Help Desk/Windows Support to assist customers in-person and ... • Associates degree, 60 credit hours completed in computer science or information systems ...
Help Desk Technician - DAYS - TS/SCI W/ POLY
$25.63 - $32.20/hr
The Help Desk Technician III must have ... Education: Associates of Arts/Associates of Science Experience: 4+ years of related experience ...
Help Desk Technician - DAYS - TS/SCI W/ POLY
$25.63 - $32.20/hr
The Help Desk Technician III must have ... Education: Associates of Arts/Associates of Science Experience: 4+ years of related experience ...
Front Desk Associate OVERNIGHT
Bowie, MD · On-site
$13.50 - $17.25/hr
Front Desk Associate MUST BE ABLE TO WORK OVERNIGHT BETWEEN 12AM-5AM The Front Desk Associate will ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...
Front Desk Associate OVERNIGHT
Bowie, MD · On-site
$13.50 - $17.25/hr
Front Desk Associate MUST BE ABLE TO WORK OVERNIGHT BETWEEN 12AM-5AM The Front Desk Associate will ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...
Help Desk Associate information
See Maryland salary details
$14 - $15.65
12% of jobs
$17.10 is the 25th percentile. Wages below this are outliers.
$15.65 - $17.31
15% of jobs
The median wage is $18.92 / hr.
$17.31 - $18.96
24% of jobs
$18.96 - $20.62
13% of jobs
$20.62 - $22.27
9% of jobs
$22.57 is the 75th percentile. Wages above this are outliers.
$22.27 - $23.92
16% of jobs
$23.92 - $25.58
5% of jobs
$25.58 - $27.23
2% of jobs
$27.23 - $28.89
3% of jobs
$28.89 - $30.54
0% of jobs
$30.54 - $32.20
1% of jobs
$13
$20
$32
How much do help desk associate jobs pay per hour?
As of Aug 17, 2026, the average hourly pay for help desk associate in Maryland is $20.83, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.32 per hour, depending on experience, location, and employer.
What does a help desk associate do?
A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.
What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?
To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What is the difference between Help Desk Associate vs Technical Support Specialist?
| Aspect | Help Desk Associate | Technical Support Specialist |
|---|---|---|
| Credentials | High school diploma or equivalent; certifications like CompTIA A+ | Similar certifications; often more technical certifications |
| Work Environment | Help desk, call centers, on-site support | Remote or on-site technical support, troubleshooting |
| Employer & Industry | IT service providers, corporate IT departments | IT companies, software vendors, tech support firms |
| Search & Comparison Intent | Commonly compared for entry-level IT roles | More technical, troubleshooting focus |
The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.
What are the most commonly searched types of Help Desk jobs in Maryland?
The most popular types of Help Desk jobs in Maryland are:
What are popular job titles related to Help Desk Associate jobs in Maryland?
For Help Desk Associate jobs in Maryland, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Maryland look for?
The top searched job categories for Help Desk Associate jobs in Maryland are:
What cities in Maryland are hiring for Help Desk Associate jobs?
Cities in Maryland with the most Help Desk Associate job openings:
Help Desk Level 1 102291 with Security Clearance
Fort George G Meade, MD • On-site
$22.75 - $31/hr
Other
Posted 13 days ago
Job description
Help Desk Level 1
Location: Fort Meade, MD
Required Clearance: Top Secret/SCI with FS Poly Since 1999, ITEC has delivered mission-critical support to the DoD and Intelligence Community. Now part of ManpowerGroup Public Sector (MGPS), we continue that work with expanded capabilities. Employees hired through this process will join MGPS and receive a comprehensive benefits package and competitive pay. U.S. Citizenship Mandatory: Due to our US federal government contract, candidates for this position are required to be a US Citizen and will be subject to a background investigation. Job Responsibilities: * Utilize work aids to resolve tickets at lowest level of support. * Receive, triage, and route tickets to Tier 2 Help Desk accordingly. * Compile and organize data for monthly status reports. * Develop an understanding of the numerous process flows to other IT systems, create and maintain user accounts. * Create Help Desk tickets in the designated ticket tracking system, provide an initial acknowledgement to the end user validating receipt of the ticket. * Assist users with account creation, accessing and using IT systems. * Update Standard Operating Procedure documents to adapt to new system functionality or configuration changes. * Analyze, log and track issue and problem tickets related to Intelink application . * Provide trend analysis and metrics to the Government based on gather data and monthly status reports. * Ensure compliance with security procedures for data handling, participate in planning sessions for process improvement. * Provide daily written and oral communications, make recommendations for improving documentation.
Required Skills: * 1 year of demonstrated Help Desk experience with a Bachelor's Degree in a Business, Technical, or Math related field. * 3 years of Help Desk experience with an Associate degree. * 5 years of Help Desk Experience with a High School Diploma. * DOD 8570 Compliance with IAT Level 1 is required.
About Information Technology Engineering
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Englewood, CO, US
Year founded
1996