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It Helpdesk Jobs in Conroe, TX (NOW HIRING)

Hays Electrical Services

IT Helpdesk

Houston, TX · On-site

Wichita Falls Helpdesk Role We are seeking a Tier 2 IT Support Technician to serve as the primary on-site IT presence. This role provides Tier 1 and Tier 2 technical support to end users while ...

Hays Electrical Services

IT Helpdesk

Houston, TX · On-site

Wichita Falls Helpdesk Role We are seeking a Tier 2 IT Support Technician to serve as the primary on‑site IT presence. This role provides Tier 1 and Tier 2 technical support to end users while ...

Foxconn Technology Group

IT Support Technician

Houston, TX · On-site

$20.50 - $28.25/hr

IT Helpdesk technician Location: Houston, TX 77064 Job Summary: The IT Helpdesk Technician will be the first point of contact for all IT-related issues, providing prompt, courteous, and effective ...

Foxconn Industrial Internet

IT Support Technician

Houston, TX · On-site

$20.50 - $28.25/hr

IT Helpdesk Technician Location: Houston, TX 77064 Job Summary: The IT Helpdesk Technician will be the first point of contact for all IT-related issues, providing prompt, courteous, and effective ...

Foxconn Assembly LLC

IT Support Technician

Houston, TX · On-site

$20.50 - $28.25/hr

IT Helpdesk technician Location: Houston, TX 77064 Job Summary: The IT Helpdesk Technician will be the first point of contact for all IT-related issues, providing prompt, courteous, and effective ...

Enchanted Rock, LLC

IT Manager

Houston, TX · On-site

$90.70K - $111.30K/yr

Own the IT helpdesk function, including ticketing workflows, SLAs, knowledge base management, and continuous process improvement. * Serve as the primary escalation point for complex technical issues ...

TransCore

IT Help Desk Specialist

Houston, TX · On-site

IT Help Desk Specialist Job Category: Customer Support Full-Time On-site Houston, TX 77043, USA ... Typically requires a minimum of 2 to 3 years of helpdesk support, or equivalent. * Associate ...

Velocity Flex

IT Support Specialist

Houston, TX · On-site

IT Support Specialist/Help Desk Location: Houston, TX (Onsite) Schedule: Full-Time | Call Center Environment Overview: We are seeking a hands-on IT Help Desk / IT Support Specialist to support a fast ...

Velocity Flex

IT Support Specialist

Jersey Village, TX · On-site

Position: IT Support Specialist/Help Desk Location: Houston, TX (Onsite) Schedule: Full-Time | Call Center Environment Overview: We are seeking a hands-on IT Help Desk / IT Support Specialist to ...

aptlogix LLC

Desktop Support Analyst

Houston, TX

$22.25 - $29.75/hr

Bachelor's degree in IT, Computer Science, or related field (or equivalent experience) * 2+ years of experience in IT Helpdesk/Desktop Support role * Strong knowledge of: * Windows Operating Systems

JConnect Infotech

IT HELP DESK

Houston, TX · On-site

This contractor position will help temporarily fill an open position in the area along with ... As a Tech Support Analyst, you would work as a part of a dynamic team involved with hardware ...

Vortex Companies

IT Support Technician

Houston, TX · On-site

$20.50 - $28.25/hr

The IT Helpdesk Technician is responsible for providing hands-on technical support in a fast-paced environment. This role will be responsible for resolving escalated end-user issues, supporting core ...

Vortex Companies

IT Support Technician

Houston, TX · On-site

$20.50 - $28.25/hr

The IT Helpdesk Technician is responsible for providing hands-on technical support in a fast-paced environment. This role will be responsible for resolving escalated end-user issues, supporting core ...

Gecko Robotics

IT Engineer

Houston, TX · On-site

$94K - $144K/yr

What We Do Gecko Robotics is helping the world's most important organizations ensure the ... The IT Engineer is the face of IT, providing first-line support to end users, building trust with ...

LJA

IT Desktop Support Tech

Houston, TX · On-site

CompTIA A+, Microsoft 365 certification, and ITIL v4 Foundation preferred Required qualifications: * 1+ years of experience in desktop support or IT helpdesk roles. * Fundamental knowledge of Windows ...

LJA Engineering

IT Desktop Support Tech

Houston, TX · On-site

CompTIA A+, Microsoft 365 certification, and ITIL v4 Foundation preferred REQUIRED QUALIFICATIONS: * 1+ years of experience in desktop support or IT helpdesk roles. * Fundamental knowledge of Windows ...

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It Helpdesk information

See Conroe, TX salary details

$10

$19

$29

How much do it helpdesk jobs pay per hour?

As of May 28, 2026, the average hourly pay for it helpdesk in Conroe, TX is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $22.21 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk professional, and why are they important?

To thrive as an IT Helpdesk professional, you need a strong understanding of computer hardware, operating systems, networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote troubleshooting tools, and common office software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure quick problem resolution, high user satisfaction, and reliable support for business operations.

What are some typical challenges faced by IT Helpdesk professionals, and how can they be managed effectively?

IT Helpdesk professionals frequently encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to users with varying technical backgrounds. Time management and prioritization are key, as is developing a strong knowledge base of common problems and solutions. Building strong communication skills and staying patient under pressure can help ensure smooth interactions with end users. Many organizations also provide training and encourage Helpdesk staff to collaborate closely with technical teams to escalate and resolve more complex issues.

What are IT Helpdesk professionals?

IT Helpdesk professionals are technical support specialists who assist users with computer hardware, software, and network issues. They serve as the first point of contact for troubleshooting technical problems, either remotely or in-person. Their responsibilities include diagnosing issues, providing solutions, escalating complex problems, and maintaining documentation of support requests. IT Helpdesk staff play a crucial role in ensuring smooth daily operations and minimizing downtime for businesses.

What is the difference between It Helpdesk vs Technical Support Specialist?

AspectIt HelpdeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA (optional)
Work EnvironmentHelpdesk ticketing systems, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT departments, MSPs, corporate supportIT companies, tech vendors, corporate support

Both roles involve troubleshooting and supporting IT issues, but It Helpdesk typically focuses on handling user tickets and remote support within an organization, while Technical Support Specialists often provide more in-depth technical assistance, sometimes involving hardware or network issues. The roles overlap in certifications and work environments, but the scope and complexity of support can differ.

What are the most commonly searched types of It Helpdesk jobs in Conroe, TX? The most popular types of It Helpdesk jobs in Conroe, TX are:
What are popular job titles related to It Helpdesk jobs in Conroe, TX? For It Helpdesk jobs in Conroe, TX, the most frequently searched job titles are:
What job categories do people searching It Helpdesk jobs in Conroe, TX look for? The top searched job categories for It Helpdesk jobs in Conroe, TX are:
What cities near Conroe, TX are hiring for It Helpdesk jobs? Cities near Conroe, TX with the most It Helpdesk job openings:
It Helpdesk jobs near you
IT Helpdesk

IT Helpdesk

Hays Electrical Services

Houston, TX • On-site

Other

This job post has expired today. Applications are no longer accepted.

Hays Electrical Services rating

6.7

Company rating: 6.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Wichita Falls Helpdesk Role
We are seeking a Tier 2 IT Support Technician to serve as the primary on-site IT presence. This role provides Tier 1 and Tier 2 technical support to end users while working closely with the centralized IT team at headquarters.
Requires a well-rounded technician who can handle daily frontline support while also troubleshooting more complex issues independently and escalating to HQ when appropriate.
Tier 1 & Tier 2 End-User Support

  • Provide frontline (Tier 1) and escalation-level (Tier 2) technical support for:
    • Windows workstations and laptops
    • Common business applications
    • Printers, peripherals, and mobile devices
  • Diagnose and resolve hardware, software, and connectivity issues
  • Support new hires with workstation setup, onboarding, and orientation
  • Deliver professional, customer-focused support to users in the branch office

On-Site IT Support
  • Act as the primary on-site IT contact
  • Perform basic network troubleshooting:
    • Connectivity issues
    • Cabling and patching
    • Switches and wireless access points
  • Coordinate with HQ IT teams for:
    • Infrastructure changes
    • Systemwide issues
    • Escalations beyond branch-level support
  • Maintain local IT equipment, hardware inventory, and spare assets
  • Support office expansions, moves, and technology upgrades as needed

Process, Documentation & Teamwork
  • Follow established IT procedures, standards, and change controls
  • Accurately document work in the ticketing system
  • Communicate clearly with HQ IT and local leadership
  • Work independently while remaining fully aligned with the IT team

Required Qualifications
  • 3+ years of hands-on IT support experience (Tier 1 and Tier 2)
  • Experience supporting Windows desktop and laptop environments
  • Strong troubleshooting skills and customer service mindset
  • Basic networking knowledge (IP addressing, switches, cabling, Wi-Fi)
  • Experience working with ticketing systems
  • Ability to operate independently at a remote site
  • Strong communication skills and team-oriented attitude

Preferred Qualifications
  • Experience supporting branch or remote offices
  • Familiarity with Microsoft 365 / Entra ID environments
  • Basic experience with endpoint management tools
  • CompTIA A+, Network+, or equivalent experience

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