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Entry Level Help Desk Support Jobs in Conroe, TX

Propetroservices

Desktop Support Technician

Houston, TX · On-site

$19.25 - $24.50/hr

Job Summary The Desktop Support Technician provides basic desktop support to all organizational ... Track the Help Desk e-ticketing system and respond to requests in a timely manner * Set up Virtual ...

ProPetro Services, Inc.

Desktop Support Technician

Houston, TX · On-site

$19.25 - $24.50/hr

Job Summary The Desktop Support Technician provides basic desktop support to all organizational ... Track the Help Desk e-ticketing system and respond to requests in a timely manner * Set up Virtual ...

Bdp International

IT Service Desk Admin

Houston, TX · On-site

Position Summary Service Desk Excellence-Administrator supports Service Desk operations, Microsoft Intune administration, compliance activities, and IT security initiatives. This role is responsible ...

NetCov

Service Desk Specialist - Onsite

Houston, TX · On-site

$46K - $70K/yr

About the Role The Service Desk Specialist role provides technical support to clients, addressing ... Help Desk Analyst, Desktop Administrator, IT Specialist or similar position. * Industry ...

Hays Electrical Services

Helpdesk Technician

Houston, TX · On-site

$17.25 - $23.25/hr

Log, track, prioritize, and manage support requests through the helpdesk ticketing system, ensuring accurate records, timely updates, and clear resolution notes. * Diagnose and resolve hardware ...

TWFG Insurance

Be Seen First

Operations Support Associate

The Woodlands, TX · On-site

$24 - $25/hr

Position Summary An Operations Support Associate is responsible for assisting TWFG agents by ... Help desk tickets resolved (turnaround time) Required Qualifications Education & Experience · ...

TWST Events

Customer Support Specialist

Houston, TX · On-site

$20 - $25/hr

This entry level role will own the intake, triage, classification, and routing of all inbound ... SaaS support, help desk, events, retail, or hospitality backgrounds are all relevant)

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Entry Level Help Desk Support information

See Conroe, TX salary details

$8

$17

$28

How much do entry level help desk support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for entry level help desk support in Conroe, TX is $17.85, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $19.76 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Conroe, TX?

For Entry Level Help Desk Support jobs in Conroe, TX, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Conroe, TX look for?

The top searched job categories for Entry Level Help Desk Support jobs in Conroe, TX are:

What cities near Conroe, TX are hiring for Entry Level Help Desk Support jobs?

Cities near Conroe, TX with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Conroe, TX as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 20% Part Time, and 8% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $37,118 per year, or $17.8 per hour.

Student Employee- Access & Retention Programs - Front Desk Receptionist

Employment @ Sam Houston State University

Huntsville, TX • On-site

$13 - $16.50/hr

Full-time

Posted 27 days ago

Key responsibilities

  • Greet students, staff, and visitors and provide a welcoming front-desk experience.

  • Assist students with general questions, direct them to appropriate programs or resources, and support departmental activities and events.

  • Perform administrative tasks such as answering calls, preparing materials, organizing supplies, and maintaining the front-desk and lounge areas.

Job description

Posting Information
Requisition 202600292ST Title Student Employee- Access & Retention Programs - Front Desk Receptionist Employee Class Student Employee College Work Study Position Yes Department Office of Student Experience & Retention Division Division of Student Affairs Hours per week 15 Hiring Rate
$10.00
Preferred Student Classification
Sophomore or Junior
Nature & Purpose of Position
The Access & Retention Programs (ARP) Front Desk Receptionist serves as a welcoming and professional first point of contact for students, staff, and visitors engaging with the department and the Transfer & Commuter Student Lounge.
This student employee supports the daily operations of Access & Retention Programs and assists with services and activities connected to ELITE, ASPIRE, Evolve, and transfer and commuter student programming. The position is ideal for a dependable, personable student who enjoys helping others, can work independently, and is comfortable assisting students from a variety of backgrounds and academic levels.
Other Requirements for the Position
Duties include, but are not limited to:
  • Greet students, staff, and visitors and provide a welcoming front-desk experience.
  • Assist students with general questions and direct them to the appropriate ARP program, staff member, campus office, or resources.
  • Provide front-desk support for ELITE, ASPIRE, Evolve, and Transfer & Commuter Student Programming.
  • Help maintain a welcoming, organized, and student-friendly environment in the Transfer & Commuter Student Lounge.
  • Monitor lounge activities and assist students with general use of the space and available resources.
  • Answer and route telephone calls and assist with basic departmental correspondence as appropriate.
  • Assist professional and student staff with copying, printing, preparing materials, organizing supplies, and other general office needs.
  • Support departmental programs, workshops, outreach activities, and special events, including event preparation and check-in.
  • Assist with distributing program information and promotional materials.
  • Maintain front-desk and common areas and report supply, equipment, or facility needs to professional staff.
  • Maintain appropriate confidentiality when handling student information and departmental matters.
  • Complete basic administrative and data-entry tasks as assigned.
  • Perform other duties that support the daily operations and mission of Access & Retention Programs.

Applicants must be eligible for and awarded College Work Study (CWS) funding. This position is open only to students who meet College Work Study eligibility requirements.
Applicants must also be available to work evening hours from 5:00-7:00 p.m. as part of their regular work schedule.
Students will work approximately 15 hours per week, with schedules developed around departmental needs and the student's academic schedule. Consistent attendance during assigned shifts is essential.

Qualified candidates should demonstrate:
  • Professionalism and strong customer-service skills
  • Dependability and punctuality
  • A positive, welcoming, and helpful attitude
  • Strong verbal and interpersonal communication skills
  • Ability to interact professionally with students, staff, faculty, and visitors
  • Initiative and willingness to assist where needed
  • Good organizational and time-management skills
  • Basic problem-solving abilities
  • Ability to follow directions while also working independently
  • Ability to manage multiple responsibilities in a front-desk environment
  • Respect for confidentiality and appropriate handling of student information
  • Willingness to learn about ARP programs and university resources in order to appropriately assist and refer students
Preferred Qualifications
  • Previous customer service, receptionist, office, or student leadership experience
  • Familiarity with university programs, services, and campus resources
  • Experience working with students or in a student-centered environment
  • Basic proficiency with Microsoft Office and common office technology
About Access & Retention Programs
Access & Retention Programs supports students through intentional programming, engagement, and resources designed to strengthen their connection to the university and support their continued success. The department includes ELITE, ASPIRE, and the Evolve Transfer Hub, providing the Front Desk Receptionist an opportunity to interact with and support students across multiple stages of their university experience.
Open Date 08/12/2026 Position Number 9N9031
Contact Information
Contact Name & Title Marissa Aldana Contact Phone 9362942681 Contact Email maldana@shsu.edu Contact Building & Room # Contact Fax Contact Instructions Summary
EEO Statement
EEO Statement
Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code 51.215.
Annual Security and Fire Safety Report

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