Desktop Support Manager Jobs in Waco, TX (NOW HIRING)

Desktop Support Engineer

Position Overview

As a Desktop Support Engineer, you will play a key role in managing the lifecycle of Modigent’s IS/IT assets, including desktops, laptops, mobile devices, printers, and related hardware and software. You will provide hands-on technical support, ensure devices are properly configured and maintained, manage asset inventory, and deliver excellent end-user support in a dynamic, multi-company environment. This role combines technical troubleshooting, asset management, and user support to keep our teams productive and our technology running smoothly.

Duties and Responsibilities

• Manage the full lifecycle of IS/IT assets, including configuration, change management, deployment, tracking, and decommissioning of desktops, laptops, mobile devices, printers, and accessories.
• Provide timely technical support for end users, resolving hardware, software, and connectivity issues on Windows-based devices and Microsoft 365 environments.
• Track and maintain accurate inventory of all network-connected devices, including user assignments, device health, age, software versioning, lease agreements, and service contracts.
• Procure and administer hardware, software licenses, subscriptions, and mobile devices while ensuring compliance with company standards.
• Support the installation, configuration, and troubleshooting of desktop applications, Microsoft Office, and corporate software in networked environments.
• Assist with mobile device management (iOS and Android) and company-required applications.
• Serve as a point of contact for service desk communications, monitoring and following up on tickets handled internally or by managed service providers.
• Support small to large user deployments, including new acquisitions, hardware rollouts, software upgrades, and user account setup.
• Document processes, maintain asset records, and contribute to continuous improvement of desktop support and asset management practices.
• Collaborate with the broader IT team, vendors, and internal departments to resolve issues and improve end-user experience.

Supervisory Responsibilities

None (individual contributor role with occasional guidance to junior IT staff or end users).

Requirements/Qualifications

• Experience: 3–6 years of hands-on desktop support, IT asset management, or technical support experience in a corporate or multi-site environment.
• Education: High school diploma or GED required; Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
• Physical Demands: Primarily office-based with occasional travel for site support or deployments; ability to lift and move computer equipment (up to 50 lbs) as needed.
• Work Environment/Safety: Professional office setting adherence to corporate safety standards.

Required Skills

• Strong technical knowledge of Windows Operating Systems (Windows 10/11), Microsoft Office 365, and Active Directory/Azure AD environments.
• Experience with hardware troubleshooting, software installation, and basic networking support.
• Proficiency with Microsoft Intune, SCCM, Group Policy, and mobile device management tools.
• Excellent customer service, communication, and problem-solving skills with the ability to explain technical concepts to non-technical users.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
• Self-motivated with a positive attitude and adaptability to changing demands.

Modigent Overview

Modigent is a national leader delivering next-generation infrastructure, technology, and energy solutions through our family of specialized brands in HVAC, plumbing, and controls systems. With a strong coast-to-coast presence and extensive service capabilities, we empower customers, communities, and our over 1,500 team members to thrive with sustainable, efficient commercial building services. As part of our team, you'll contribute to thoughtful innovation and our people-first culture rooted in service, collaboration, and integrity.

Why Work at Modigent

• Competitive compensation based on experience and level, with opportunities for performance incentives.
• Comprehensive benefits including medical, dental, and vision coverage, plus HSA options with employer contributions in select plans, and company-paid basic life and accidental death amp; dismemberment insurance.
• Paid time off, holiday pay, and a 401(k) retirement savings plan to support your long-term financial well-being.
• Professional development through hands-on training, mentorship, and clear career advancement paths across our nationwide operating companies.
• Inclusive, supportive culture that values diversity, dignity, respect, collaboration, integrity, and personal fulfillment—empowering you to build a rewarding, long-term career.

Equal Opportunity Statement

Modigent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected characteristic.

Third-Party Recruitment Policy

Modigent and its wholly-owned operating companies will not pay any fees for candidate introductions, resumes, or placements from recruiters, employment agencies, or staffing firms without a prior, signed recruitment agreement specifically authorizing submission for a designated position. Unsolicited resumes or candidate submissions will not obligate Modigent to any payment, and we reserve the right to pursue and hire such candidates without liability. Agencies are requested to refrain from contacting hiring managers directly; all inquiries and submissions must go through our Talent Acquisition team.