Desktop Support
Waco, TX · On-site
Desktop Support * Key Responsibilities to include but are not limited to: * Deliver world-class IT support to onsite and remote end users * Independently resolve complex, break/fix issues in person ...
Quick apply
Desktop Support
Waco, TX · On-site
Desktop Support * Key Responsibilities to include but are not limited to: * Deliver world-class IT support to onsite and remote end users * Independently resolve complex, break/fix issues in person ...
Experience with ticketing systems or IT service management tools * Prior help desk or desktop support experience (internships count) * Basic understanding of networking concepts (Wi‑Fi, VPN ...
Quick apply
Experience with ticketing systems or IT service management tools * Prior help desk or desktop support experience (internships count) * Basic understanding of networking concepts (Wi‑Fi, VPN ...
Experience with ticketing systems or IT service management tools * Prior help desk or desktop support experience (internships count) * Basic understanding of networking concepts (Wi‑Fi, VPN ...
Quick apply
Experience with ticketing systems or IT service management tools * Prior help desk or desktop support experience (internships count) * Basic understanding of networking concepts (Wi‑Fi, VPN ...
Customer Support Manager
Waco, TX · On-site
- Customer Support Manager Reports To: Director of Customer Support Department: Customer Support ... Working Conditions * Manual dexterity required to use desktop computer and peripherals
Customer Support Manager
Waco, TX · On-site
- Customer Support Manager Reports To: Director of Customer Support Department: Customer Support ... Working Conditions * Manual dexterity required to use desktop computer and peripherals
Customer Support Manager
Waco, TX · On-site
Customer Support Manager Reports To: Director of Customer Support Department: Customer Support ... Working Conditions * Manual dexterity required to use desktop computer and peripherals
Customer Support Manager
Waco, TX · On-site
Customer Support Manager Reports To: Director of Customer Support Department: Customer Support ... Working Conditions * Manual dexterity required to use desktop computer and peripherals
Customer Support Manager
Waco, TX · On-site
- Customer Support Manager Reports To: Director of Customer Support Department: Customer Support ... Working Conditions * Manual dexterity required to use desktop computer and peripherals
Customer Support Manager
Waco, TX · On-site
- Customer Support Manager Reports To: Director of Customer Support Department: Customer Support ... Working Conditions * Manual dexterity required to use desktop computer and peripherals
Customer Support Manager
Waco, TX · On-site
Customer Support Manager Reports To:Director of Customer Support Department:Customer Support ... Working Conditions * Manual dexterityrequiredto use desktop computer and peripherals
Quick apply
Customer Support Manager
Waco, TX · On-site
Customer Support Manager Reports To:Director of Customer Support Department:Customer Support ... Working Conditions * Manual dexterityrequiredto use desktop computer and peripherals
-Customer Support Manager Reports To:Director of Customer Support Department:Customer Support ... Working Conditions * Manual dexterityrequiredto use desktop computer and peripherals
-Customer Support Manager Reports To:Director of Customer Support Department:Customer Support ... Working Conditions * Manual dexterityrequiredto use desktop computer and peripherals
The purpose of this position is to perform desktop support administrative duties for the Heart of ... management position This is a full time position.
The purpose of this position is to perform desktop support administrative duties for the Heart of ... management position This is a full time position.
System Support Specialist III (Waco, TX)
Waco, TX · On-site
$21/hr
The purpose of this position is to perform desktop support administrative duties for the Heart of ... management position This is a full time position
System Support Specialist III (Waco, TX)
Waco, TX · On-site
$21/hr
The purpose of this position is to perform desktop support administrative duties for the Heart of ... management position This is a full time position
Network Specialist III
Temple, TX · On-site
$4.52K - $5.89K/wk
Perform customer support activities. Develop, maintain, and oversee management of Internet and ... Working closely with other with team members, perform PC desktop support, troubleshoot and repair ...
Network Specialist III
Temple, TX · On-site
$4.52K - $5.89K/wk
Perform customer support activities. Develop, maintain, and oversee management of Internet and ... Working closely with other with team members, perform PC desktop support, troubleshoot and repair ...
Member Support Supervisor
Waco, TX · On-site
Member Support Supervisor Location: Las Colinas, TX Employment Type : Full-Time ON-SITE Serenity ... Monitor calls and CRM data to identify trends, close skill gaps, and drive quality metrics * Handle ...
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Member Support Supervisor
Waco, TX · On-site
Member Support Supervisor Location: Las Colinas, TX Employment Type : Full-Time ON-SITE Serenity ... Monitor calls and CRM data to identify trends, close skill gaps, and drive quality metrics * Handle ...
Member Support Supervisor Location: Las Colinas, TX Employment Type : Full-Time ON-SITE Serenity ... Monitor calls and CRM data to identify trends, close skill gaps, and drive quality metrics * Handle ...
Member Support Supervisor Location: Las Colinas, TX Employment Type : Full-Time ON-SITE Serenity ... Monitor calls and CRM data to identify trends, close skill gaps, and drive quality metrics * Handle ...
Member Support Supervisor
Waco, TX · On-site
Member Support Supervisor Location: Las Colinas, TX Employment Type : Full-Time ON-SITE Serenity ... Monitor calls and CRM data to identify trends, close skill gaps, and drive quality metrics * Handle ...
Member Support Supervisor
Waco, TX · On-site
Member Support Supervisor Location: Las Colinas, TX Employment Type : Full-Time ON-SITE Serenity ... Monitor calls and CRM data to identify trends, close skill gaps, and drive quality metrics * Handle ...
On-site IT Customer Service Engineer
$50K - $55K/yr
Perform imaging, desktop support, adds/moves and changes. * Installing OS Patch installation/patch ... Providing user management account support where Elevated Privileges (EP) may be required.
On-site IT Customer Service Engineer
$50K - $55K/yr
Perform imaging, desktop support, adds/moves and changes. * Installing OS Patch installation/patch ... Providing user management account support where Elevated Privileges (EP) may be required.
On-site IT Customer Service Engineer
Temple, TX · On-site
$50K - $55K/yr
Perform imaging, desktop support, adds/moves and changes. * Installing OS Patch installation/patch ... Providing user management account support where Elevated Privileges (EP) may be required.
On-site IT Customer Service Engineer
Temple, TX · On-site
$50K - $55K/yr
Perform imaging, desktop support, adds/moves and changes. * Installing OS Patch installation/patch ... Providing user management account support where Elevated Privileges (EP) may be required.
On-site IT Customer Service Engineer
$50K - $55K/yr
Perform imaging, desktop support, adds/moves and changes. * Installing OS Patch installation/patch ... Providing user management account support where Elevated Privileges (EP) may be required.
Quick apply
On-site IT Customer Service Engineer
$50K - $55K/yr
Perform imaging, desktop support, adds/moves and changes. * Installing OS Patch installation/patch ... Providing user management account support where Elevated Privileges (EP) may be required.
Excellent time management skills. * Ability to problem-solve. * Excellent verbal and written ... desktops, laptops, email technologies, mobile devices. * Network+, Security+, CCNA, MCP, MCSA,Azure ...
Excellent time management skills. * Ability to problem-solve. * Excellent verbal and written ... desktops, laptops, email technologies, mobile devices. * Network+, Security+, CCNA, MCP, MCSA,Azure ...
Excellent time management skills. * Ability to problem-solve. * Excellent verbal and written ... desktops, laptops, email technologies, mobile devices. * Network+, Security+, CCNA, MCP, MCSA,Azure ...
Excellent time management skills. * Ability to problem-solve. * Excellent verbal and written ... desktops, laptops, email technologies, mobile devices. * Network+, Security+, CCNA, MCP, MCSA,Azure ...
Excellent time management skills. * Ability to problem-solve. * Excellent verbal and written ... desktops, laptops, email technologies, mobile devices. * Network+, Security+, CCNA, MCP, MCSA,Azure ...
Quick apply
Excellent time management skills. * Ability to problem-solve. * Excellent verbal and written ... desktops, laptops, email technologies, mobile devices. * Network+, Security+, CCNA, MCP, MCSA,Azure ...
Desktop Support Manager information
See Waco, TX salary details
$13.23 - $16.90
4% of jobs
$16.90 - $20.56
17% of jobs
$21.33 is the 25th percentile. Wages below this are outliers.
$20.56 - $24.23
19% of jobs
The median wage is $26.91 / hr.
$24.23 - $27.90
14% of jobs
$27.90 - $31.56
6% of jobs
$31.56 - $35.23
3% of jobs
$35.23 - $38.90
9% of jobs
$40.27 is the 75th percentile. Wages above this are outliers.
$38.90 - $42.56
6% of jobs
$42.56 - $46.23
7% of jobs
$46.23 - $49.90
7% of jobs
$49.90 - $53.56
6% of jobs
$13
$32
$53
How much do desktop support manager jobs pay per hour?
As of May 28, 2026, the average hourly pay for desktop support manager in Waco, TX is $32.11, according to ZipRecruiter salary data. Most workers in this role earn between $21.35 and $42.69 per hour, depending on experience, location, and employer.
What Does a Desktop Support Manager Do?
Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.
What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?
To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.
What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?
Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.
Is desktop support a good entry level job?
Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools, making it accessible for those starting their IT careers.
What is the difference between Desktop Support Manager vs Help Desk Supervisor?
| Aspect | Desktop Support Manager | Help Desk Supervisor |
|---|---|---|
| Certifications | CompTIA A+, Network+, ITIL | CompTIA A+, HDI-Support Center Analyst |
| Work Environment | Oversees desktop support teams, manages hardware/software issues, strategic planning | Supervises help desk staff, handles user tickets, ensures customer service quality |
| Industry Usage | IT departments across various industries, corporate environments | IT support centers, customer service teams in tech companies |
The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Waco, TX? The most popular types of Desktop Support jobs in Waco, TX are:
What are popular job titles related to Desktop Support Manager jobs in Waco, TX? For Desktop Support Manager jobs in Waco, TX, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Waco, TX look for? The top searched job categories for Desktop Support Manager jobs in Waco, TX are:
What cities near Waco, TX are hiring for Desktop Support Manager jobs? Cities near Waco, TX with the most Desktop Support Manager job openings:
Job description
Job Title: Desktop Support
Job Description:
- Key Responsibilities to include but are not limited to:
- Deliver world-class IT support to onsite and remote end users
- Independently resolve complex, break/fix issues in person or via telephone
- Troubleshoot Windows 10, Microsoft Office 2013 - 365; Outlook, Excel, Word, PowerPoint, Teams, iOS & Android operating systems, Internet/Intranet, Anti-virus, Disk encryption, VPN, Webex, and Printing
- Perform installations, replacements, imaging, upgrades, and other hardware/software related tasks as needed
- Setup and monitor high-priority executive meetings utilizing collaboration and AV services
- Provide smart hands support for network and voice services
- Provide recommendations regarding new technologies to better support all executives and users
- Perform regular walkthroughs to provide proactive support to high-visible individuals
- Act as a resource for IT projects and initiatives in other functional areas as needed
- Receive and respond to incoming requests in a timely manner, including occasional after-hours support
- Follow set procedures for logging, reporting, and statistically monitoring desktop operations
- Present the facts transparently to promote collaborative solutions
Job Requirements:
- 7+ years’ experience in desktop hardware, operating systems, smartphones, and printers
- 7+ years’ experience in Microsoft products (Windows, Office, Outlook, Skype, etc.)
- 7+ years’ experience in business communication platforms such as messaging, video conferencing, telephony, etc.
- A+ Certification or other similar Microsoft certifications a plus
- Basic knowledge of network hardware including firewalls, routers, access points, bridges, switches, patch panels a plus
- Hands-on troubleshooting experience with the ability to perform under intense scrutiny
- Working technical knowledge of current protocols, operating systems, and standards
- Strong written and oral communication skills with a focus on executive-level support
- Analytical and problem-solving abilities, with keen attention to detail
- Self-motivated and directed, with the ability to effectively prioritize and execute
- Experience working in a team-oriented, collaborative environment
- Strong customer-service orientation with a focus on customer satisfaction
About ZorTech
Sourced by ZipRecruiter
The Zor Group is a globally operating conglomerate spanning multiple industries across four countries. Established in 2009 with a mission to make a positive impact, Zor initially began as a staffing organization and naturally evolved into the technology sector. In 2018, ZorTech was introduced through a strategic partnership with the Sunwill Group. Plans for international expansion were initiated in 2020, leading to successful entry into the US market. Alongside an impressive 70% year-over-year growth rate, we also established an offshore delivery team in the USA. With the incorporation of IT Services, ZorTech now offers end-to-end solutions, ranging from top-level talent sourcing to managing large-scale projects. Our organization currently operates in four countries, including Canada, the USA, the Dominican Republic, and India.
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Houston , TX, US