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Desktop Support Manager Jobs in Waco, TX (NOW HIRING)

Echo IT Solutions

IT Support Specialist

Temple, TX · On-site

This role is responsible for the installation, maintenance, troubleshooting, and upgrade of desktop ... Familiarity with mobile device management (MDM) tools and mobile OS platforms. * Experience ...

United Ag & Turf

Customer Account Manager

Waco, TX · On-site

Summary/Objective Provides product expertise and support to dealership personnel and customers in ... Ability to use standard desktop load functions such as Microsoft Office and internet functions

United Ag & Turf

Customer Account Manager

Waco, TX

Summary/Objective Provides product expertise and support to dealership personnel and customers in ... Ability to use standard desktop load functions such as Microsoft Office and internet functions

United Ag & Turf

Customer Account Manager

Waco, TX · On-site

Summary/Objective Provides product expertise and support to dealership personnel and customers in ... Ability to use standard desktop load functions such as Microsoft Office and internet functions

United Ag & Turf

Customer Account Manager

Waco, TX

Summary/Objective Provides product expertise and support to dealership personnel and customers in ... Ability to use standard desktop load functions such as Microsoft Office and internet functions

United Ag & Turf

Service Writer/Advisor

Temple, TX · On-site

Maintain a positive and professional working relationship with peers, management, and support ... use standard desktop load applications such as Microsoft Office and internet based functions ...

United Ag & Turf

Service Writer/Advisor

Waco, TX · On-site

Maintain a positive and professional working relationship with peers, management, and support ... use standard desktop load applications such as Microsoft Office and internet based functions ...

United Ag & Turf

Service Writer/Advisor

Temple, TX

Maintain a positive and professional working relationship with peers, management, and support ... use standard desktop load applications such as Microsoft Office and internet based functions ...

United Ag & Turf

Service Writer/Advisor

Waco, TX

Maintain a positive and professional working relationship with peers, management, and support ... use standard desktop load applications such as Microsoft Office and internet based functions ...

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$13

$32

$53

How much do desktop support manager jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support manager in Waco, TX is $32.11, according to ZipRecruiter salary data. Most workers in this role earn between $21.35 and $42.69 per hour, depending on experience, location, and employer.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools, making it accessible for those starting their IT careers.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Waco, TX? The most popular types of Desktop Support jobs in Waco, TX are:
What are popular job titles related to Desktop Support Manager jobs in Waco, TX? For Desktop Support Manager jobs in Waco, TX, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Waco, TX look for? The top searched job categories for Desktop Support Manager jobs in Waco, TX are:
What cities near Waco, TX are hiring for Desktop Support Manager jobs? Cities near Waco, TX with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you

IT Support Specialist

Echo IT Solutions

Temple, TX • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

IT Support Specialist – Senior Level (PC, Mac & Manufacturing Systems)

Location: Temple, Texas (Day1 Onsite)

We are seeking an experienced and highly motivated IT Support Specialist to join our dynamic team. This role is responsible for the installation, maintenance, troubleshooting, and upgrade of desktop and laptop systems (PC and Mac), peripheral devices, and specialized manufacturing systems. The ideal candidate will demonstrate advanced technical expertise, strong documentation and communication skills, and the ability to lead project teams and support critical production environments—both onsite and remotely. This is a hands-on, customer-focused position that plays a key role in our IT operations and business continuity.

Key Responsibilities
  • Install and configure computers (PC and Mac), printers, monitors, scanners, and related hardware with wired and wireless network connectivity.
  • Perform OS and application installations, upgrades, and configurations.
  • Diagnose and resolve complex hardware, software, and network issues, including production manufacturing systems and peripheral equipment.
  • Provide remote, phone, and in-person support across all levels of the organization.
  • Participate in an after-hours support rotation for manufacturing production environments.
  • Administer and support mobile devices (iOS and Android), including basic cellular troubleshooting and MDM platforms.
  • Document troubleshooting steps, create and update knowledge base articles, and ensure accuracy of service desk tickets.
  • Train and assist end users on best practices, business applications, and IT processes.
  • Act as a subject matter expert and technical advisor on IT equipment and systems.
  • Lead and coordinate special IT projects and cross-functional initiatives.
  • Conduct root cause analysis and recommend improvements to reduce recurring issues.
  • Research emerging technologies and make recommendations for procurement and deployment.
  • Maintain a strong understanding of current IT trends, tools, and best practices.
Requirements

Education & Experience:

  • Associate degree in Computer Science, Information Technology, or a related field.
  • Minimum 5 years of hands-on experience supporting hardware, software, and end-user environments.
  • A combination of 7+ years of experience and relevant IT certifications (e.g., CompTIA A+) may be considered in lieu of degree requirements.

Technical Skills:

  • Advanced knowledge of Windows and macOS platforms.
  • Strong experience with Active Directory and common enterprise applications.
  • Solid understanding of networking fundamentals (IP addressing, DNS, DHCP).
  • Familiarity with mobile device management (MDM) tools and mobile OS platforms.
  • Experience supporting industrial or manufacturing computer systems is a plus.

Soft Skills & Competencies:

  • Excellent communication skills, both written and verbal, with the ability to communicate with technical and non-technical audiences.
  • Strong problem-solving and analytical skills with a customer-first mindset.
  • Ability to work independently and collaboratively in a fast-paced, changing environment.
  • Proven experience leading small teams or projects is strongly preferred.
Other Requirements
  • Valid Class C driver's license and a clean driving record.
  • Ability to lift, push, or pull equipment weighing 20–50 pounds and perform tasks involving standing or physical exertion as required.

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