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Desktop Support Engineer

Location: Ludington, MI

Assignment Type: Contract-to-Hire

Compensation: $65-85k - depending on experience

Work Schedule: Onsite

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About the Company

A large industrial organization is seeking a Desktop Support Engineer to provide dedicated onsite technology support for employees at a local facility. This role will serve as the primary point of contact for day-to-day end-user issues while supporting an active technology migration.

Job Description

The Desktop Support Engineer will provide hands-on technical support for laptops, virtual desktop environments, printers, applications, and user access. This position requires someone who can follow established procedures while independently troubleshooting issues when standard steps do not resolve the problem.

The ideal candidate combines strong desktop support fundamentals with excellent customer service and is comfortable assisting users in a busy onsite environment.

Key Responsibilities

• Image and reimage Windows laptops using established deployment procedures.
• Troubleshoot virtual desktop access and performance issues.
• Provide frontline technical support for employees and onsite users.
• Assist users with reconnecting to applications following system changes or migrations.
• Troubleshoot application access through virtual desktop environments.
• Configure local printers, printer queues, and network connectivity.
• Support printer address changes and migration-related activities.
• Assist with cloud-based print services as access and responsibilities expand.
• Provide hypercare support during technology migrations and deployments.
• Diagnose and resolve general desktop, hardware, software, and connectivity issues.
• Document support activities and escalate complex problems when appropriate.
• Deliver responsive, professional customer service to users across the facility.

Qualifications

• Hands-on experience imaging or reimaging Windows laptops.
• Experience with Windows deployment and desktop support.
• Experience troubleshooting virtual desktop environments.
• Experience supporting printers, printer queues, and local printer configurations.
• Strong troubleshooting and problem-solving skills.
• Experience providing direct technical support to end users.
• Ability to follow documented procedures while adapting when unexpected issues arise.
• Strong communication and customer-service skills.
• Ability to work onsite in Ludington, Michigan.

Preferred Qualifications

• Experience supporting cloud-based print services.
• Experience providing technical support in a manufacturing or industrial environment.
• Experience supporting technology migrations, deployments, or post-launch hypercare.
• Familiarity with enterprise applications accessed through virtual desktop environments.

Additional Details

This is a contract-to-hire opportunity supporting a local facility. The position requires consistent onsite availability. Candidates who live elsewhere in Michigan may be considered if they can remain near the facility during the workweek.

Perks

• Opportunity to become the dedicated onsite technology resource for a local user community.
• Hands-on involvement in migration and modernization initiatives.
• Broad exposure to desktop, virtual desktop, printing, and application-support technologies.
• Long-term opportunity through contract-to-hire conversion.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.