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Remote Desktop Support Engineer Jobs in Texas (NOW HIRING)

Impact Networking

Senior Cloud Solutions Engineer

Houston, TX · Remote

$120K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support modernization and migration initiatives, including assessment, planning, and execution ... Experience with hybrid infrastructures, Azure Virtual Desktop, Remote Desktop Services, Entra ID ...

Impact Networking

Senior Cloud Solutions Engineer

Austin, TX · Remote

$120K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support modernization and migration initiatives, including assessment, planning, and execution ... Experience with hybrid infrastructures, Azure Virtual Desktop, Remote Desktop Services, Entra ID ...

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$16.25 - $20.75/hr

  • Medical

  • Retirement

  • PTO

Utilize remote desktop software along with end user to resolve issues using documented solutions ... Serve as first line support and provide problem resolution to the customer. * Utilize remote camera ...

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$15.25 - $19.50/hr

  • Medical

  • Retirement

  • PTO

Utilize remote desktop software along with end user to resolve issues using documented solutions ... Serve as first line support and provide problem resolution to the customer. * Utilize remote camera ...

Motive

Senior IT Support Engineer

Austin, TX · On-site +1

$125K - $170K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... and remote connectivity, and core corporate IT operations. You will report into Austin Karr ... engineering, or a related corporate IT role. * Expertise supporting modern corporate IT ...

Amat

Technical Support Engineer (TSE) MDP

Austin, TX · On-site +1

$96K - $132K/yr

Support multiple technical escalations, resolve with focus on time to resolution and quality of work * Attend customer field issues meetings with FSO, collaborate with BU engineers * Recommend best ...

Qualus

Senior Utility Compliance Consultant (Remote)

Austin, TX · On-site +1

$60 - $75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position will support product installation, configuration, system integration, interface ... Engineering, or equivalent * Microsoft tools experience (MS 365, Teams, remote desktop, etc.

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Showing results 21-40

All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Texas

Remote Desktop Support Engineer information

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
More about Remote Desktop Support Engineer jobs

What are the most commonly searched types of Desktop Support Engineer jobs in Texas?

The most popular types of Desktop Support Engineer jobs in Texas are:

What are popular job titles related to Remote Desktop Support Engineer jobs in Texas?

For Remote Desktop Support Engineer jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Remote Desktop Support Engineer jobs in Texas look for?

The top searched job categories for Remote Desktop Support Engineer jobs in Texas are:

What cities in Texas are hiring for Remote Desktop Support Engineer jobs?

Cities in Texas with the most Remote Desktop Support Engineer job openings:

Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Advanced Support Engineer, Diamond (Portuguese Speaking)

Check Point Software Technologies

Dallas, TX • On-site, Remote

Full-time

Posted 28 days ago

Check Point Software Technologies rating

7.4

Company rating: 7.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

33rd of 116 rated security

Job description

Company Description
Why Join Us
At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.
Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.
This is where innovation meets real-world impact. You'll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.
We're proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture.
What really sets Check Point apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely.
If you're excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.
Job Description
  • Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers' environment.
  • Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility
  • Occasional travel to customer sites in Latin America and abroad.
  • Take ownership of customer reported network issues and provides assistance in quick service restoration and problem resolution.
  • Reproduces customer reported issues and works with internal teams to provide a resolution.
  • Ensures management of customer expectations and resolution of technical issues in a timely manner.
  • Provides necessary support to the Service Managers for high profile technical escalations.
  • Develops and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies.

Qualifications
  • Must be fluent in Portuguese and English
  • Remote opportunity
  • 5-8 years of relevant experience working in a TAC environment. Past experience working as a Technical Account Manager (TAM)/Hi-Touch Support/CFTS Engineer or similar Technical Role that handles account based support models is a Must.
  • Prior experience working on enterprise grade firewalls.
  • Solid exposure to TCP/IP/switching/routing protocols.
  • Working knowledge of tools like TCP DUMP and Wireshark.
  • Experience working in Cloud platforms a plus(GCP,AWS,Azure).
  • Working knowledge of Linux commands/shell scripts.
  • Working knowledge of DNS, DHCP,IPSEC.
  • Good understanding of AAA, Digital Certificates, Active Directory.
  • Experience with Core dump/kernel panic analysis.
  • Ability to manage high value accounts and keep the internal/external stake holders well informed.
  • Ability to communicate with customers in a professional manner.
  • Self-Learner.
  • Excellent Time management skills.

This position is posted in multiple territories and your ability to work without sponsorship from an employer now or in the future in the country for which you apply is required.
EOE M/F/Veterans/Disabled
Additional Information

What Check Point Software Technologies employees say

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