Help Desktop Support
$22.50 - $26.25/hr
We are in search of a highly motivated candidate to join our talented Team as Help Desktop Support, providing project coordination and help desk support to volunteers on operation systems.
Help Desktop Support
$22.50 - $26.25/hr
We are in search of a highly motivated candidate to join our talented Team as Help Desktop Support, providing project coordination and help desk support to volunteers on operation systems.
Client Support Technician
Miami, FL · Remote
Medical
Dental
Vision
Retirement
PTO
They work to resolve customer inquiries via phone, email, and remote desktop support using all available tools and resources. They can easily adapt to change, follow process and procedure, and ...
Quick apply
Client Support Technician
Miami, FL · Remote
Medical
Dental
Vision
Retirement
PTO
They work to resolve customer inquiries via phone, email, and remote desktop support using all available tools and resources. They can easily adapt to change, follow process and procedure, and ...
Senior Desktop Analyst
Oklahoma City, OK · Remote
$26 - $28/hr
Medical
Dental
Vision
Retirement
Provide exceptional in-person and remote customer support while maintaining a high level of professionalism Preferred Experience: * 3+ years of Desktop Support, IT Support, or End User Support ...
Quick apply
Senior Desktop Analyst
Oklahoma City, OK · Remote
$26 - $28/hr
Medical
Dental
Vision
Retirement
Provide exceptional in-person and remote customer support while maintaining a high level of professionalism Preferred Experience: * 3+ years of Desktop Support, IT Support, or End User Support ...
Support on-site and remote workforce environments, ensuring seamless user experience across hybrid ... Virtual Desktop/ AVD), network fundamentals (e.g., DHCP, DNS, VPN) and standard enterprise ...
Support on-site and remote workforce environments, ensuring seamless user experience across hybrid ... Virtual Desktop/ AVD), network fundamentals (e.g., DHCP, DNS, VPN) and standard enterprise ...
Support on-site and remote workforce environments, ensuring seamless user experience across hybrid ... Virtual Desktop/ AVD), network fundamentals (e.g., DHCP, DNS, VPN) and standard enterprise ...
Support on-site and remote workforce environments, ensuring seamless user experience across hybrid ... Virtual Desktop/ AVD), network fundamentals (e.g., DHCP, DNS, VPN) and standard enterprise ...
Support on-site and remote workforce environments, ensuring seamless user experience across hybrid ... Virtual Desktop/ AVD), network fundamentals (e.g., DHCP, DNS, VPN) and standard enterprise ...
Support on-site and remote workforce environments, ensuring seamless user experience across hybrid ... Virtual Desktop/ AVD), network fundamentals (e.g., DHCP, DNS, VPN) and standard enterprise ...
Hybrid Desktop Support Analyst
Mamaroneck, NY · On-site +1
$19 - $25/hr
Medical
Dental
Vision
Life
Retirement
PTO
Helion is actively recruiting a new Hybrid Desktop Support Analyst (DSA) for our Tier 1 team. The ... Helps remote users including all application support and configuring VPN access. * Maintains user ...
Hybrid Desktop Support Analyst
Mamaroneck, NY · On-site +1
$19 - $25/hr
Medical
Dental
Vision
Life
Retirement
PTO
Helion is actively recruiting a new Hybrid Desktop Support Analyst (DSA) for our Tier 1 team. The ... Helps remote users including all application support and configuring VPN access. * Maintains user ...
IT Support Engineer (Colorado-Based)
$60K - $65K/yr
Medical
Dental
Vision
Life
Retirement
PTO
... Desktop Support Engineer) to provide responsive technical support and resolve day-to-day IT issues for our Managed Services clients. This role is ideally hybrid out of our Denver, CO office; however ...
IT Support Engineer (Colorado-Based)
$60K - $65K/yr
Medical
Dental
Vision
Life
Retirement
PTO
... Desktop Support Engineer) to provide responsive technical support and resolve day-to-day IT issues for our Managed Services clients. This role is ideally hybrid out of our Denver, CO office; however ...
IT Support Engineer (Colorado-Based)
$60K - $65K/yr
Medical
Dental
Vision
Life
Retirement
PTO
... Desktop Support Engineer) to provide responsive technical support and resolve day-to-day IT issues for our Managed Services clients. This role is ideally hybrid out of our Denver, CO office; however ...
IT Support Engineer (Colorado-Based)
$60K - $65K/yr
Medical
Dental
Vision
Life
Retirement
PTO
... Desktop Support Engineer) to provide responsive technical support and resolve day-to-day IT issues for our Managed Services clients. This role is ideally hybrid out of our Denver, CO office; however ...
Technical Support Engineer
Salt Lake City, UT · Remote
Medical
Dental
Vision
Life
Retirement
PTO
Experlogix is seeking a Technical Support Engineer II with strong technical aptitude and a passion ... Experience configuring virtual machines and remote desktop connections. * Strong written and verbal ...
Posted today
Quick apply
Technical Support Engineer
Salt Lake City, UT · Remote
Medical
Dental
Vision
Life
Retirement
PTO
Experlogix is seeking a Technical Support Engineer II with strong technical aptitude and a passion ... Experience configuring virtual machines and remote desktop connections. * Strong written and verbal ...
Posted today
Technical Support Engineer
Salt Lake City, UT · Remote
Medical
Dental
Vision
Life
Retirement
PTO
Experlogix is seeking a Technical Support Engineer II with strong technical aptitude and a passion ... Experience configuring virtual machines and remote desktop connections. * Strong written and verbal ...
New
Technical Support Engineer
Salt Lake City, UT · Remote
Medical
Dental
Vision
Life
Retirement
PTO
Experlogix is seeking a Technical Support Engineer II with strong technical aptitude and a passion ... Experience configuring virtual machines and remote desktop connections. * Strong written and verbal ...
New
Remote Support Engineer
$86K - $138K/yr
Remote Support Engineer - req1732 OVERVIEW The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical ...
Remote Support Engineer
$86K - $138K/yr
Remote Support Engineer - req1732 OVERVIEW The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical ...
Support Engineer
Waco, TX · Remote
Medical
Dental
Vision
Director of Engineering Summary AxisCare is hiring a full-time, fully remote Support Engineer to ... Manual dexterity required to use desktop computer and peripherals. Compensation and Equipment
Quick apply
Support Engineer
Waco, TX · Remote
Medical
Dental
Vision
Director of Engineering Summary AxisCare is hiring a full-time, fully remote Support Engineer to ... Manual dexterity required to use desktop computer and peripherals. Compensation and Equipment
Support Engineer
Waco, TX · Remote
Medical
Dental
Vision
Director of Engineering Summary AxisCare is hiring a full-time, fully remote Support Engineer to ... Manual dexterity required to use desktop computer and peripherals. Compensation and Equipment
Support Engineer
Waco, TX · Remote
Medical
Dental
Vision
Director of Engineering Summary AxisCare is hiring a full-time, fully remote Support Engineer to ... Manual dexterity required to use desktop computer and peripherals. Compensation and Equipment
Wireless Systems Technical Support Engineer
Miami, FL · On-site +1
We are seeking a Technical Support Engineer to support our world-class packet microwave and ... and desktop support practices * Collaborate with team members to resolve complex technical ...
Wireless Systems Technical Support Engineer
Miami, FL · On-site +1
We are seeking a Technical Support Engineer to support our world-class packet microwave and ... and desktop support practices * Collaborate with team members to resolve complex technical ...
We are seeking a Technical Support Engineer to support our world-class packet microwave and ... and desktop support practices * Collaborate with team members to resolve complex technical ...
Quick apply
We are seeking a Technical Support Engineer to support our world-class packet microwave and ... and desktop support practices * Collaborate with team members to resolve complex technical ...
Desktop Support Technician I
$20.75 - $26.25/hr
... desktop applications, smartphones and network connectivity. -Provides personal computer support ... as a remote worker demonstrating time management and self discipline with cultural change ...
Desktop Support Technician I
$20.75 - $26.25/hr
... desktop applications, smartphones and network connectivity. -Provides personal computer support ... as a remote worker demonstrating time management and self discipline with cultural change ...
Support Engineer
Plano, TX · Remote
Medical
Dental
Vision
Retirement
Remote - Plano, TX Pay: Up to $124K Direct Hire Pinnacle Partners is assisting our client in their search for a Support Engineer to join their team, ideally in the Plano, TX area. This person will ...
Support Engineer
Plano, TX · Remote
Medical
Dental
Vision
Retirement
Remote - Plano, TX Pay: Up to $124K Direct Hire Pinnacle Partners is assisting our client in their search for a Support Engineer to join their team, ideally in the Plano, TX area. This person will ...
Desktop Support Technician I
$20.75 - $26.25/hr
... desktop applications, smartphones and network connectivity. -Provides personal computer support ... as a remote worker demonstrating time management and self discipline with cultural change ...
Desktop Support Technician I
$20.75 - $26.25/hr
... desktop applications, smartphones and network connectivity. -Provides personal computer support ... as a remote worker demonstrating time management and self discipline with cultural change ...
Desktop Support Technician I
$20.75 - $26.25/hr
... desktop applications, smartphones and network connectivity. -Provides personal computer support ... as a remote worker demonstrating time management and self discipline with cultural change ...
Desktop Support Technician I
$20.75 - $26.25/hr
... desktop applications, smartphones and network connectivity. -Provides personal computer support ... as a remote worker demonstrating time management and self discipline with cultural change ...
Remote Desktop Support Engineer information
See salary details
$10.10 - $13.33
4% of jobs
$13.33 - $16.56
1% of jobs
$16.56 - $19.80
12% of jobs
$20.90 is the 25th percentile. Wages below this are outliers.
$19.80 - $23.03
23% of jobs
The median wage is $24.57 / hr.
$23.03 - $26.27
20% of jobs
$26.27 - $29.50
14% of jobs
$29.70 is the 75th percentile. Wages above this are outliers.
$29.50 - $32.74
9% of jobs
$32.74 - $35.97
5% of jobs
$35.97 - $39.20
5% of jobs
$39.20 - $42.44
4% of jobs
$42.44 - $45.67
2% of jobs
$10
$26
$45
How much do remote desktop support engineer jobs pay per hour?
As of Aug 19, 2026, the average hourly pay for remote desktop support engineer in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.
What does a remote desktop support engineer do?
As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.
What does a remote desktop support engineer do?
A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.
What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?
To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.
What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?
Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?
| Aspect | Remote Desktop Support Engineer | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified Professional (MCP) | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Remote or on-site technical support, troubleshooting user issues | Help desk, call center, or on-site support roles |
| Industry Usage | IT services, tech companies, enterprise support | IT support, customer service, internal help desks |
Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.
More about Remote Desktop Support Engineer jobs
What cities are hiring for Remote Desktop Support Engineer jobs?
Cities with the most Remote Desktop Support Engineer job openings:
What are the most commonly searched types of Desktop Support Engineer jobs?
The most popular types of Desktop Support Engineer jobs are:
What states have the most Remote Desktop Support Engineer jobs?
States with the most job openings for Remote Desktop Support Engineer jobs include:
What job categories do people searching Remote Desktop Support Engineer jobs look for?
The top searched job categories for Remote Desktop Support Engineer jobs are:
Job description
Job Summary:
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team as Help Desktop Support, providing project coordination and help desk support to volunteers on operation systems.
Responsibilities:
• Provides project coordination and help desk support to volunteers on operation systems.
• Triage support tickets to the appropriate groups within the programs; review and process tax site data requests, and system support tickets.
• Maintain assigned Tax-Aide Library sections in the Volunteer Portal ensuring that materials are properly organized and relevant.
• Works closely with the Tax-Aide Operations team to coordinate and provide business support to determine business opportunities for increased efficiencies for the program.
• Actively and consistently participate in Tax-Aide's Operations Team, National Operations Committee-associated meetings, and Tax-Aide All team meetings.
• In collaboration with Tax-Aide team members, volunteers, and vendors, coordinate the review, development, and enhancement of e-learning courses.
Qualifications:
Required:
• Bachelor's Degree is required.
• At least 2 years of proven work experience supporting the help desk, contact center, and development of training materials.
• Exhibit a heightened sense of accountability to internal and external stakeholders and for outcomes created.
• Preference to take responsibility, coordinate multiple projects at once, and deliver professional work-product promptly and on deadline.
• Candidate must be proficient with Microsoft Office and have some knowledge of Smartsheet, Zendesk Technology, Salesforce, and JIRA software tools.
Company:
Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management. Founded in 2004, the company is headquartered in Chantilly, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team as Help Desktop Support, providing project coordination and help desk support to volunteers on operation systems.
Responsibilities:
• Provides project coordination and help desk support to volunteers on operation systems.
• Triage support tickets to the appropriate groups within the programs; review and process tax site data requests, and system support tickets.
• Maintain assigned Tax-Aide Library sections in the Volunteer Portal ensuring that materials are properly organized and relevant.
• Works closely with the Tax-Aide Operations team to coordinate and provide business support to determine business opportunities for increased efficiencies for the program.
• Actively and consistently participate in Tax-Aide's Operations Team, National Operations Committee-associated meetings, and Tax-Aide All team meetings.
• In collaboration with Tax-Aide team members, volunteers, and vendors, coordinate the review, development, and enhancement of e-learning courses.
Qualifications:
Required:
• Bachelor's Degree is required.
• At least 2 years of proven work experience supporting the help desk, contact center, and development of training materials.
• Exhibit a heightened sense of accountability to internal and external stakeholders and for outcomes created.
• Preference to take responsibility, coordinate multiple projects at once, and deliver professional work-product promptly and on deadline.
• Candidate must be proficient with Microsoft Office and have some knowledge of Smartsheet, Zendesk Technology, Salesforce, and JIRA software tools.
Company:
Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management. Founded in 2004, the company is headquartered in Chantilly, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
About Ampcus
Sourced by ZipRecruiter
Ampcus Inc. is a ISO 20000, ISO 27000, ISO 9001, CMMI DEV/3 SM and CMMI SVC/3 SM certified global provider of a broad range of Technology and Business consulting services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, client goals become our goals. Their success is our satisfaction. It’s why our clients sleep well at night. We believe that the success of an engagement is determined by strong project management, as well as clear communication and mutual commitment working collaboratively. Our methodology begins with listening to the customer about their needs, then working with their team to gain a clear understanding of the requirements, while providing knowledge transfer of best practices for the organization.
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Chantilly, VA, US
Year founded
2004