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Remote Desktop Support Engineer Jobs (NOW HIRING)

STI

EHR Helpdesk Analyst- REMOTE

$21 - $28.75/hr

Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities. * Assist users with account provisioning, password resets, Epic access requests ...

Unframe

Support Engineer (Remote)

New York, NY · On-site +1

About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...

Unframe

Support Engineer (Remote)

New York, NY · Remote

About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...

Unframe

Support Engineer (Remote)

New York, NY · Remote

About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...

Connection

IT Support Technician (Part-Time, REMOTE)

$38 - $40/hr

As the primary point of contact for desktop support, you will handle a variety of hardware and ... Provide remote technical support to end users for hardware, software, and connectivity issues.

Gotham Biotech

Technical Support Agent

Portland, ME · Remote

$30 - $35/hr

Provide first-level technical support via phone, email, chat, and remote desktop tools to end-users experiencing IT issues. * Diagnose and resolve common hardware, software, and network problems ...

MacStadium

Senior Technical Support Engineer

Atlanta, GA · On-site +1

$80K - $100K/yr

As a Senior Technical Support Engineer, you will be the operational backbone of our support ... Citrix for virtual desktop infrastructure (VDI), enabling secure remote access to macOS ...

Addison Group

Desktop Engineer

Houston, TX · Remote

$120K - $130K/yr

Desktop Engineer Location: Houston, TX Pay Range: $120,000 - $130,000 / year Benefits: This ... Experience supporting enterprise security tools, remote access solutions, and endpoint protection ...

Akido

EHR Training & Support Specialist

Cranston, RI · On-site +1

Serve as a first-line resource for EHR and application issues via phone, remote desktop, and on ... Log and track support interactions in the ticketing system to support trend identification ...

Canon Medical Systems

Remote Support Engineer -XR/VL

$86K - $138K/yr

Remote Support Engineer -XR/VL - req1697 OVERVIEW The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon ...

Futran Tech Solutions Pvt. Ltd.

GCP DevOps Engineer

$54 - $74/hr

... s Engineer Location: Phoenix, AZ (Remote) Experience & Qualifications: * 8+ years of IT Infrastr ... Experience in building VDI/Remote desktop solutions. * Effective influence driving change across ...

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Remote Desktop Support Engineer information

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How much do remote desktop support engineer jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for remote desktop support engineer in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What Does a Remote Desktop Support Engineer Do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a Remote Desktop Support Engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a Remote Desktop Support Engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
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Remote Desktop Support Engineer jobs near you
Citrix/Parallels Engineer - Data Center Migration & Cloud Consolidation

Citrix/Parallels Engineer - Data Center Migration & Cloud Consolidation

IT America Inc

Dallas, TX • Remote

Contractor

Re-posted 25 days ago

Job description

Title: Citrix/Parallels Engineer – Data Center Migration & Cloud Consolidation

Location: Remote (Needs to travel to client site when required with your own expenses)

Duration: Long term contract

Job Overview:

We are looking for a skilled Citrix/Parallels Engineer with expertise in VDI (Virtual Desktop Infrastructure) administration. The ideal candidate will have hands-on experience managing Citrix DaaS on public cloud (preferably AWS), Citrix Netscaler, CVAD (Citrix Virtual Apps and Desktops) on-prem, and Parallels RAS. The role involves provisioning, maintenance, troubleshooting, and optimization of VDI solutions across cloud and on-prem environments.

Key Responsibilities:

  • Manage and administer Citrix DaaS in a public cloud environment (preferably AWS) at a senior level.
  • Configure, maintain, and optimize Citrix Netscaler and Citrix Cloud Gateway for seamless connectivity and performance.
  • Oversee CVAD On-Prem environments, including Provisioning Services (PVS) and Image Management.
  • Support Remote Desktop Services (RDS) and Parallels RAS deployments and integrations.
  • Perform gold image management for CVAD, RDS, and Parallels RAS environments.
  • Provision and maintain AWS EC2 instances for virtual desktop workloads and Citrix workloads.
  • Manage VMware ESXi environments, including provisioning and versioning of virtual machines.
  • Configure and maintain Active Directory (AD) and Group Policies related to virtual machines and published applications.
  • Monitor, troubleshoot, and optimize VDI performance and end-user experience.
  • Work closely with security and compliance teams to ensure adherence to best practices.
  • Document architectural designs, procedures, and migration runbooks for future reference and support.

Required Skills and Experience:

  • Experience: 10+ years of experience in disaster planning and business recovery
  • Senior-level experience with Citrix DaaS on public cloud (preferably AWS).
  • Mid to Senior-level experience with Citrix Netscaler and Citrix Cloud Gateway.
  • Senior-level expertise in CVAD On-Prem, including Provisioning Services (PVS).Citrix/Parallels Engineer
  • Mid-level experience with Remote Desktop Services (RDS) or Parallels RAS.
  • Mid-level proficiency in gold image management across CVAD, RDS, and Parallels RAS.
  • Early to Mid-level experience in AWS EC2 provisioning and maintenance.
  • Mid-level experience with VMware ESXi, including provisioning and versioning of virtual machines.
  • Mid-level expertise in Active Directory and Group Policy Management for VDI environments.
  • Strong troubleshooting skills in Citrix, Parallels RAS, RDS, and VMware environments.
  • Experience working in enterprise-scale VDI deployments with cloud and on-prem hybrid architectures.
  • Experience with automating VDI provisioning using PowerShell or Terraform.
  • Knowledge of Zero Trust and Secure Access frameworks for remote work solutions.
  • Familiarity with monitoring tools like Citrix Director, ControlUp, or Splunk.

Preferred Certifications:

  • Citrix certifications (e.g., CCP-V, CCE-V, or Citrix Certified Associate).
  • Parallel RAS Certification
  • AWS Certified Solutions Architect – Associate
  • VMware Certified Professional (VCP)
  • Microsoft Certified: Azure Virtual Desktop Specialty (optional)

Additional Skills:

  • Strong problem-solving and root cause analysis skills
  • Excellent verbal and written communication
  • Self-driven, adaptable, and able to work independently or within a team
  • Experience working in fast-paced, large-scale infrastructure projects