ZipRecruiter

Log In

1

Software Support Engineer Jobs in Washington, DC

TD SYNNEX

Technical Support Engineer

Reston, VA · On-site

The Technical Support Engineer is responsible for delivering quality software support to customers and partners in accordance with departmental goals and objectives for quality, response and ...

Synnex

Technical Support Engineer

Reston, VA

The Technical Support Engineer is responsible for delivering quality software support to customers and partners in accordance with departmental goals and objectives for quality, response and ...

Synnex

Technical Support Engineer

Reston, VA

The Technical Support Engineer is responsible for delivering quality software support to customers and partners in accordance with departmental goals and objectives for quality, response and ...

TD SYNNEX

Technical Support Engineer

Reston, VA · On-site

The Technical Support Engineer is responsible for delivering quality software support to customers and partners in accordance with departmental goals and objectives for quality, response and ...

JS Consulting

Support Engineer

Tysons Corner, VA · On-site

When support workload permits, you'll contribute to testing automation and software quality initiatives. This role is ideal for a hands-on engineer who thrives in both reactive problem-solving and ...

Content Guru

Support Engineer

Reston, VA · On-site

Salary: Support Engineer Content Guru is a leading global provider of enterprise cloud Customer ... Support software upgrades and release packages * Contribute to internal tooling and automation ...

next page

Showing results 1-20

All JobsSoftware Support Engineer JobsSoftware Support Engineer Jobs in Washington, DC

Software Support Engineer information

See Washington, DC salary details

$44.7K

$102.7K

$188.6K

How much do software support engineer jobs pay per year?

As of Jul 20, 2026, the average yearly pay for software support engineer in Washington, DC is $102,684.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,400.00 and $141,600.00 per year, depending on experience, location, and employer.

Is it true that AI will replace software engineers?

Software Support Engineers work with complex systems that require problem-solving, communication, and understanding of user needs, which AI cannot fully replicate. While AI tools can automate routine tasks and assist in coding, human oversight and expertise remain essential for designing, debugging, and maintaining software systems.

What are the key skills and qualifications needed to thrive as a Software Support Engineer, and why are they important?

To thrive as a Software Support Engineer, you need a solid understanding of software troubleshooting, programming fundamentals, and a relevant degree or equivalent experience. Familiarity with ticketing systems like Jira, remote diagnostic tools, and knowledge of operating systems or databases is typically required. Strong communication, problem-solving skills, and patience are crucial soft skills that set top performers apart. These abilities are essential for efficiently resolving technical issues, ensuring customer satisfaction, and maintaining smooth software operations.

What are some common challenges faced by Software Support Engineers, and how can they effectively address them?

Software Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to develop strong problem-solving skills, stay organized with ticketing systems, and maintain clear, empathetic communication. Collaborating closely with development teams and using available documentation can also help resolve issues more efficiently and provide a better support experience.

What are Software Support Engineers?

Software Support Engineers are professionals who assist users and organizations in resolving technical issues related to software applications. They diagnose problems, provide solutions, and may also help with software installation, configuration, and updates. Their role often involves troubleshooting, responding to help desk tickets, and communicating with both end-users and development teams to ensure software runs smoothly. Software Support Engineers are crucial for maintaining customer satisfaction and minimizing downtime.

What do software support engineers do?

Software support engineers troubleshoot and resolve technical issues related to software applications, often providing assistance to users or clients. They analyze problems, use diagnostic tools, and communicate solutions, frequently working with ticketing systems and technical documentation to ensure software functions correctly. Strong communication skills and knowledge of relevant programming or scripting languages are often required.

What engineers make $500,000?

Software Support Engineers typically do not earn $500,000 annually; such high salaries are more common in senior or specialized roles like software engineers, data scientists, or engineering managers in top tech companies. Achieving this level often requires extensive experience, advanced skills, and sometimes stock options or bonuses. Compensation varies widely based on industry, location, and company size.

What is the difference between Software Support Engineer vs Technical Support Specialist?

AspectSoftware Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in CS or related field, technical certificationsHigh school diploma or associate degree, technical certifications
Work EnvironmentDevelopers, IT teams, customer supportCustomer service centers, help desks, call centers
Employer & Industry UsageSoftware companies, tech firms, SaaS providersIT service providers, hardware/software vendors
Common Search & Comparison IntentUnderstanding technical roles in software supportCustomer support roles, troubleshooting

The main difference is that Software Support Engineers focus on resolving technical issues related to software products, often involving troubleshooting, debugging, and collaborating with development teams. Technical Support Specialists primarily handle customer inquiries, troubleshooting hardware/software problems, and providing user assistance. Both roles require technical knowledge, but Software Support Engineers typically have a deeper understanding of software development and coding.

What engineers make $300,000 a year?

Senior software engineers, especially those with expertise in high-demand areas like machine learning, cloud computing, or cybersecurity, can earn $300,000 or more annually. Achieving this level often requires extensive experience, advanced skills, and sometimes leadership roles or stock options in tech companies.
What are popular job titles related to Software Support Engineer jobs in Washington, DC? For Software Support Engineer jobs in Washington, DC, the most frequently searched job titles are:
What job categories do people searching Software Support Engineer jobs in Washington, DC look for? The top searched job categories for Software Support Engineer jobs in Washington, DC are:
Software Support Engineer jobs near you
Software Support Engineer (Third Shift)

Software Support Engineer (Third Shift)

Appian Corporation

Mclean, VA • On-site

Other

Re-posted 2 days ago

Job description

At Appian, we're not just a company; we're a community of innovators. Our AI-driven process platform is transforming how the world's largest organizations build and automate their business processes. We believe in creating a supportive, collaborative environment where every team member has the opportunity to make a real impact. This role is a fantastic opportunity to be at the forefront of our cloud operations, ensuring the reliability and stability of our platform for our global customers.

As a Cloud Engineer - Shift 1 on our team, you'll be on the front lines, acting as the first responder for our cloud platform. Your primary responsibility will be to triage and resolve alerts generated by our monitoring systems.This is a night shift role with working hours from 5pm EST to 2am, or 1am EST to 10am EST. This often involves following established runbooks and procedures, but you'll also need to use your technical skills and out-of-the-box thinking to tackle issues that aren't so straightforward.

In this role, you will:

  • Collaborate with engineers to troubleshoot, escalate, and resolve complex system and customer issues.

  • Provide direct technical support to customers as needed.

  • Proactively improve system health by identifying alert trends, enhancing monitoring, and contributing code to increase reliability and efficiency.

  • Diagnose root causes and solve complex technical problems through hands-on troubleshooting.

Basic Qualifications

  • Bachelor's degree or equivalent work experience in a technical field.

  • A hands-on, technical background with strong troubleshooting skills.

  • Foundational knowledge of networking (e.g., TCP/IP, DNS, HTTP, routing).

  • Familiarity with monitoring tools (e.g., Datadog, Grafana, Prometheus).

  • Experience in a procedural environment, such as Helpdesk or 1st Line Support, where you consistently followed established runbooks and processes.

  • Comfortable with the Linux command line.

  • Strong communication skills and the ability to work effectively within a team and with customers.

  • The ability and willingness to work a night shift schedule.
  • Provide after business hours support for proper handoff with our other regions as needed

  • Flexibility to provide after hours weekend support for up to 14 weeks per year - Up to 1 quarter per year working this adjusted schedule may be required (Sunday->Thursday or Tuesday-Saturday)

Nice-to-Have Qualifications

  • Foundational knowledge of databases (e.g., SQL, NoSQL).

  • Experience with scripting languages (e.g., Python, Bash) to automate tasks.

  • Knowledge of container technologies like Docker and Kubernetes.

Apply