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Software Support Engineer Jobs in Washington, DC

MB Solutions Inc

Test Support Engineer

Washington, DC · On-site

Shall integrate electrical components into complex hardware and software designs. * Shall organize ... Shall utilize software engineering and design methodologies appropriate to the development ...

Amazon

ITS Support Engineer I

Herndon, VA · On-site

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers ... software issues implementing successful solutions. Our Engineers guide and empower technical and ...

Amazon

ITS Support Engineer I

Herndon, VA · On-site

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers ... software issues implementing successful solutions. Our Engineers guide and empower technical and ...

Amazon

ITS Support Engineer I

Herndon, VA · On-site

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers ... software issues implementing successful solutions. Our Engineers guide and empower technical and ...

Amazon

ITS Support Engineer I

Herndon, VA · On-site

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers ... software issues implementing successful solutions. Our Engineers guide and empower technical and ...

Amazon

ITS Support Engineer I

Herndon, VA · On-site

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers ... software issues implementing successful solutions. Our Engineers guide and empower technical and ...

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

Consult with and escalate complex cases to software development and engineering teams. * Draft and maintain knowledge base articles and internal support documentation. * Gather regular support ...

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

Consult with and escalate complex cases to software development and engineering teams. * Draft and maintain knowledge base articles and internal support documentation. * Gather regular support ...

Daon

Product Support Engineer

Fairfax, VA · On-site

Consult with and escalate complex cases to software development and engineering teams. * Draft and maintain knowledge base articles and internal support documentation. * Gather regular support ...

ISI Enterprises

Support Engineer I

Springfield, VA · On-site

$75K - $82K/yr

As a Support Engineer, you will play a critical role in delivering top-notch technical support ... Experience troubleshooting basic hardware & software issues * Experience utilizing ticketing ...

IsI Enterprises LLC

Support Engineer I

Springfield, VA · On-site

$75K - $82K/yr

As a Support Engineer, you will play a critical role in delivering top-notch technical support ... Experience troubleshooting basic hardware & software issues * Experience utilizing ticketing ...

Apptium Technologies

Be Seen First

Application Support Engineer

Reston, VA · On-site

$65K - $85K/yr

The Application Support Engineer is responsible for delivering high-quality software application support to customers and partners, ensuring adherence to established service standards for quality ...

ISI Enterprises

Support Engineer II

Springfield, VA · On-site

$85K - $95K/yr

As a Support Engineer, you will play a critical role in delivering top-notch technical support ... Experience troubleshooting basic hardware & software issues * Experience utilizing ticketing ...

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All JobsSoftware Support Engineer JobsSoftware Support Engineer Jobs in Washington, DC

Software Support Engineer information

See Washington, DC salary details

$44.7K

$102.7K

$188.6K

How much do software support engineer jobs pay per year?

As of Aug 22, 2026, the average yearly pay for software support engineer in Washington, DC is $102,684.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,400.00 and $141,600.00 per year, depending on experience, location, and employer.

What is a software support engineer?

Software Support Engineers are professionals who assist users and organizations in resolving technical issues related to software applications. They diagnose problems, provide solutions, and may also help with software installation, configuration, and updates. Their role often involves troubleshooting, responding to help desk tickets, and communicating with both end-users and development teams to ensure software runs smoothly. Software Support Engineers are crucial for maintaining customer satisfaction and minimizing downtime.

What are the key skills and qualifications needed to thrive as a software support engineer?

To thrive as a Software Support Engineer, you need a solid understanding of software troubleshooting, programming fundamentals, and a relevant degree or equivalent experience. Familiarity with ticketing systems like Jira, remote diagnostic tools, and knowledge of operating systems or databases is typically required. Strong communication, problem-solving skills, and patience are crucial soft skills that set top performers apart. These abilities are essential for efficiently resolving technical issues, ensuring customer satisfaction, and maintaining smooth software operations.

What are some common challenges faced by software support engineers, and how can they effectively address them?

Software Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to develop strong problem-solving skills, stay organized with ticketing systems, and maintain clear, empathetic communication. Collaborating closely with development teams and using available documentation can also help resolve issues more efficiently and provide a better support experience.

What is the difference between Software Support Engineer vs Technical Support Specialist?

AspectSoftware Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in CS or related field, technical certificationsHigh school diploma or associate degree, technical certifications
Work EnvironmentDevelopers, IT teams, customer supportCustomer service centers, help desks, call centers
Employer & Industry UsageSoftware companies, tech firms, SaaS providersIT service providers, hardware/software vendors
Common Search & Comparison IntentUnderstanding technical roles in software supportCustomer support roles, troubleshooting

The main difference is that Software Support Engineers focus on resolving technical issues related to software products, often involving troubleshooting, debugging, and collaborating with development teams. Technical Support Specialists primarily handle customer inquiries, troubleshooting hardware/software problems, and providing user assistance. Both roles require technical knowledge, but Software Support Engineers typically have a deeper understanding of software development and coding.

What are popular job titles related to Software Support Engineer jobs in Washington, DC?

For Software Support Engineer jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Software Support Engineer jobs in Washington, DC look for?

The top searched job categories for Software Support Engineer jobs in Washington, DC are:

Software Support Engineer jobs near you
Infographic showing various Software Support Engineer job openings in Washington, DC as of August 2026, with employment types broken down into 84% Full Time, 5% Part Time, and 11% Contract. Highlights an 82% In-person, 9% Hybrid, and 9% Remote job distribution, with an average salary of $102,684 per year, or $49.4 per hour.

Test Support Engineer

MB Solutions Inc

Washington, DC • On-site

Full-time

Re-posted yesterday

Job description

Security Clearance:

SECRET position. Personnel must possess a final DoD granted SECRET security clearance

Require:

You must be a U.S.Citizen

Minimum B.Sc., Aerospace, Mechanical or Electrical Engineering, Physics, or Mathematics.

5 Years of experience in related field

Experience:

  • Shall provide electrical engineering expertise to analyze complex electrical systems, electrical-design, architecture, procurement, testing, and other electrical issues.
  • Shall integrate electrical components into complex hardware and software designs.
  • Shall organize and direct electrical installation, maintenance, support, documentation, and testing activities
  • Shall prepare reports and recommendations concerning existing and emerging electrical technologies based on users' requirements.
  • Shall develop, maintain, and enhance complex and diverse software systems based upon documented requirements.
  • Shall provide specific input to the software components of a system design to include hardware/software trade-offs, software reuse, use of COTS/GOTS in place of new development, and requirements analysis and synthesis from system level to individual software components.
  • Shall design, implement, and integrate software applications or performs software engineering tasks.
  • Shall utilize software engineering and design methodologies appropriate to the development, integration, and production environment.
  • Shall ensure efficient delivery of software engineering capabilities using industry standards and repeatable processes.
  • Shall mitigates risks, control costs and schedule variance, and effectively manages large scale, integrated software projects.
  • Shall review and tests software components for adherence to the design requirements and documents test results

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