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Software Support Engineer Jobs in Washington, DC

Content Guru

Support Engineer

Reston, VA · On-site

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Support software upgrades and release packages * Contribute to internal tooling and automation ...

Content Guru

Support Engineer

Reston, VA

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Support software upgrades and release packages * Contribute to internal tooling and automation ...

Content Guru

Support Engineer

Reston, VA · On-site

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Support software upgrades and release packages * Contribute to internal tooling and automation ...

Cooley LLP

Product Support Engineer

Reston, VA · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Familiarity with software development practices, including agile/scrum, version control, and CI/CD ...

Cooley LLP

Product Support Engineer

Washington, DC · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Familiarity with software development practices, including agile/scrum, version control, and CI/CD ...

Cooley

Product Support Engineer

Reston, VA

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Familiarity with software development practices, including agile/scrum, version control, and CI/CD ...

Cooley

Product Support Engineer

Washington, DC

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Familiarity with software development practices, including agile/scrum, version control, and CI/CD ...

Cooley LLP

Product Support Engineer

Reston, VA

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Familiarity with software development practices, including agile/scrum, version control, and CI/CD ...

Wave Welcome

Cloud Support Engineer

Clinton, MD · On-site

Responsibilities : • Research and identify solutions to software and hardware issues. • ... Engineer, Technical Support Engineer, IT Help Desk Technician, or similar role. • Hands-on ...

Cooley LLP

Product Support Engineer

Washington, DC · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Familiarity with software development practices, including agile/scrum, version control, and CI/CD ...

Content Guru

Support Engineer

Reston, VA · On-site

They are seeking a technically capable and customer-focused Support Engineer to join their support ... • Support software upgrades and release packages • Contribute to internal tooling and ...

M9 Solutions

Product Support Engineer

Annapolis, MD · On-site

$60K - $180K/yr

Work directly with software engineers who develop and design the products as needed to fix product bugs or other issues that may need additional support. * Test and evaluate new software releases for ...

M9 Solutions

Product Support Engineer

Annapolis, MD · On-site

$60K - $180K/yr

Work directly with software engineers who develop and design the products as needed to fix product bugs or other issues that may need additional support. * Test and evaluate new software releases for ...

CGI Inc.

Solution Support Engineer

Fairfax, VA · On-site

Solution Support Engineers are responsible for demo environment readiness, data setup, technical problem solving, and structured software defect documentation and reporting. This role requires strong ...

MbSolutions Inc

Test Support Engineer

Washington, DC · On-site

Shall integrate electrical components into complex hardware and software designs. * Shall organize ... Shall utilize software engineering and design methodologies appropriate to the development ...

MbSolutions Inc

Test Support Engineer

Washington, DC · On-site

Shall integrate electrical components into complex hardware and software designs.Shall organize and ... Shall utilize software engineering and design methodologies appropriate to the development ...

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Showing results 21-40

All JobsSoftware Support Engineer JobsSoftware Support Engineer Jobs in Washington, DC

Software Support Engineer information

See Washington, DC salary details

$44.7K

$102.7K

$188.6K

How much do software support engineer jobs pay per year?

As of Aug 22, 2026, the average yearly pay for software support engineer in Washington, DC is $102,684.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,400.00 and $141,600.00 per year, depending on experience, location, and employer.

What is a software support engineer?

Software Support Engineers are professionals who assist users and organizations in resolving technical issues related to software applications. They diagnose problems, provide solutions, and may also help with software installation, configuration, and updates. Their role often involves troubleshooting, responding to help desk tickets, and communicating with both end-users and development teams to ensure software runs smoothly. Software Support Engineers are crucial for maintaining customer satisfaction and minimizing downtime.

What are the key skills and qualifications needed to thrive as a software support engineer?

To thrive as a Software Support Engineer, you need a solid understanding of software troubleshooting, programming fundamentals, and a relevant degree or equivalent experience. Familiarity with ticketing systems like Jira, remote diagnostic tools, and knowledge of operating systems or databases is typically required. Strong communication, problem-solving skills, and patience are crucial soft skills that set top performers apart. These abilities are essential for efficiently resolving technical issues, ensuring customer satisfaction, and maintaining smooth software operations.

What are some common challenges faced by software support engineers, and how can they effectively address them?

Software Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to develop strong problem-solving skills, stay organized with ticketing systems, and maintain clear, empathetic communication. Collaborating closely with development teams and using available documentation can also help resolve issues more efficiently and provide a better support experience.

What is the difference between Software Support Engineer vs Technical Support Specialist?

AspectSoftware Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in CS or related field, technical certificationsHigh school diploma or associate degree, technical certifications
Work EnvironmentDevelopers, IT teams, customer supportCustomer service centers, help desks, call centers
Employer & Industry UsageSoftware companies, tech firms, SaaS providersIT service providers, hardware/software vendors
Common Search & Comparison IntentUnderstanding technical roles in software supportCustomer support roles, troubleshooting

The main difference is that Software Support Engineers focus on resolving technical issues related to software products, often involving troubleshooting, debugging, and collaborating with development teams. Technical Support Specialists primarily handle customer inquiries, troubleshooting hardware/software problems, and providing user assistance. Both roles require technical knowledge, but Software Support Engineers typically have a deeper understanding of software development and coding.

What are popular job titles related to Software Support Engineer jobs in Washington, DC?

For Software Support Engineer jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Software Support Engineer jobs in Washington, DC look for?

The top searched job categories for Software Support Engineer jobs in Washington, DC are:

Software Support Engineer jobs near you
Infographic showing various Software Support Engineer job openings in Washington, DC as of August 2026, with employment types broken down into 84% Full Time, 5% Part Time, and 11% Contract. Highlights an 82% In-person, 9% Hybrid, and 9% Remote job distribution, with an average salary of $102,684 per year, or $49.4 per hour.

Software Application Support Engineer

ManTech International

Chantilly, VA • On-site

$97K - $161K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 14 days ago

ManTech rating

9.0

Company rating: 9.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

34th of 246 rated software companies

Job description

General information
Requisition #
R68493
Locations
USA-VA-Chantilly
Posting Date
06/08/2026
Security Clearance Required
TS/SCI w/ Poly
Remote Type
Onsite
Time Type
Full time
Description & Requirements
Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we've been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now-unleash your potential with MANTECH!
MANTECH seeks a motivated, career and customer-oriented Software Application Support Engineer to join our technical support team in Chantilly, VA.
In this role, you will be the dedicated technical expert for our custom software applications. Your primary focus will be assisting enterprise clients and internal users with complex software configurations, application errors, data inquiries, and integration workflows.
Responsibilities include but are not limited to:
  • Diagnose, isolate, and resolve complex application errors, workflow interruptions, and software anomalies reported by users.
  • Write basic to intermediate database queries to verify data integrity, investigate user-reported discrepancies, and troubleshoot reporting issues.
  • Review and analyze API payloads, webhooks, and third-party integration logs to identify where data exchanges are failing.
  • Own technical issues from initial report through to resolution by documenting detailed troubleshooting steps, customer communications, and root causes within the ticketing system.
  • Replicate and document verified software defects with clear technical evidence (logs, reproduction steps, environment details) for escalation to the Product and QA engineering teams.
  • Create and maintain user-facing help articles, FAQs, and internal knowledge base documentation regarding application features and updates.

Minimum Qualifications:
  • Bachelor's degree in Information Technology, or Computer Science, or Management Information Systems (MIS) or in equivalent technology degree and 4+ years of experience in a technical support role specifically supporting software applications, SaaS products, or web-based platforms or High School Diploma and 10 + years of experience.
  • Strong foundational knowledge of SQL (or NoSQL) to query databases for data verification and troubleshooting.
  • Familiarity with HTML, CSS, JavaScript, and browser developer tools (Inspect/Console) to diagnose front-end application behavior.
  • Understanding of RESTful APIs and experience using tools like Postman or log viewers (e.g., Splunk, Datadog) to investigate application errors.
  • Familiarity with cloud-based architectures (AWS, Azure) and how modern SaaS web applications function.
  • Experience using enterprise support platforms such as ServiceNow.

Preferred Qualifications:
  • Relevant technical certifications such as CompTIA A+, Network+, or Security+, or the ability to obtain a certification within 6 months of start date.
  • Demonstrates a logical approach to problem-solving and an innate curiosity to figure out why an application is behaving unexpectedly.
  • Excellent written and verbal communication, with the ability to explain technical workflows and workarounds clearly to non-technical users.
  • Exhibits a strong desire to help people, showing patience and professionalism when dealing with frustrated users during critical software disruptions.

Clearance Requirements:
  • Must hold an active TS/SCI clearance with Polygraph

Physical Requirements:
  • Must be able to remain in a stationary position 50%.
  • Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
  • Frequently communicates with co-workers, management, and customers, which may involve delivering presentations.
  • Must be able to exchange accurate information in these situations.

The projected compensation range for this position is $97,100.00-$161,900.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH's benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.
MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.

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