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Software Support Engineer Jobs in Boulder, CO (NOW HIRING)

Trimble

Premier Support Engineer

Westminster, CO

Solid understanding of enterprise software systems and cloud-based architecture. * Availability for ... Premier Support Engineer, Technical Account Manager, Azure Cloud, Vista ERP, Spectrum ERP, ...

New

Trimble, Inc.

Premier Support Engineer

Westminster, CO · On-site

Solid understanding of enterprise software systems and cloud-based architecture. * Availability for ... Premier Support Engineer, Technical Account Manager, Azure Cloud, Vista ERP, Spectrum ERP, ...

New

Integritek

Support Engineer

Boulder, CO · On-site

... software, systems tools and IT processes). • Consult with other business units (e.g. application development groups, Field Services Technical Support, etc.) to configure platforms for product ...

Integritek

Support Engineer

Boulder, CO · On-site

... software, systems tools and IT processes). Consult with other business units (e.g. application development groups, Field Services Technical Support, etc.) to configure platforms for product ...

Arista Networks

Application Support Engineer

Denver, CO · On-site

$71K - $126K/yr

We leverage the latest advancements in cloud computing, artificial intelligence, and software ... Giving customers direct access to a high-level engineer streamlines the support process and raises ...

Arista Networks

Application Support Engineer

Denver, CO · On-site

$71K - $126K/yr

We leverage the latest advancements in cloud computing, artificial intelligence, and software ... Giving customers direct access to a high-level engineer streamlines the support process and raises ...

Amazon

ITS Support Engineer I

Denver, CO · On-site

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers ... software issues implementing successful solutions. Our Engineers guide and empower technical and ...

Amazon

ITS Support Engineer I

Denver, CO · On-site

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers ... software issues implementing successful solutions. Our Engineers guide and empower technical and ...

Amazon

ITS Support Engineer I

Denver, CO

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers ... software issues implementing successful solutions. Our Engineers guide and empower technical and ...

Arete Associates

Production Support Engineer

Longmont, CO · On-site

$85K - $115K/yr

We are seeking a highly skilled Production Support Engineer to design manufacturing processes ... Exports, processes and analyze data from ERP software tools. * Creates, documents, and refines ...

BEARCOM

Stone - Support Engineer Denver, CO

Lakewood, CO · On-site

$75K - $100K/yr

Stone Security is seeking a Support Engineer to provide exceptional technical support and troubleshooting for our advanced security software and hardware systems. This role is responsible for ...

ACI Infotech

L2 Desktop Support Engineer

Denver, CO · On-site

L2 Desktop Support Engineer Duration: FULL TIME ( WITH CLIENT) Location: Denver, CO Mode: 100% On ... hardware and software systems • Coordinate end user IT equipment moves, installations and ...

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All JobsSoftware Support Engineer JobsSoftware Support Engineer Jobs in Boulder, CO

Software Support Engineer information

See Boulder, CO salary details

$41.6K

$95.4K

$175.3K

How much do software support engineer jobs pay per year?

As of Aug 9, 2026, the average yearly pay for software support engineer in Boulder, CO is $95,428.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,900.00 and $131,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a software support engineer?

To thrive as a Software Support Engineer, you need a solid understanding of software troubleshooting, programming fundamentals, and a relevant degree or equivalent experience. Familiarity with ticketing systems like Jira, remote diagnostic tools, and knowledge of operating systems or databases is typically required. Strong communication, problem-solving skills, and patience are crucial soft skills that set top performers apart. These abilities are essential for efficiently resolving technical issues, ensuring customer satisfaction, and maintaining smooth software operations.

What are some common challenges faced by software support engineers, and how can they effectively address them?

Software Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to develop strong problem-solving skills, stay organized with ticketing systems, and maintain clear, empathetic communication. Collaborating closely with development teams and using available documentation can also help resolve issues more efficiently and provide a better support experience.

What is a software support engineer?

Software Support Engineers are professionals who assist users and organizations in resolving technical issues related to software applications. They diagnose problems, provide solutions, and may also help with software installation, configuration, and updates. Their role often involves troubleshooting, responding to help desk tickets, and communicating with both end-users and development teams to ensure software runs smoothly. Software Support Engineers are crucial for maintaining customer satisfaction and minimizing downtime.

What is the difference between Software Support Engineer vs Technical Support Specialist?

AspectSoftware Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in CS or related field, technical certificationsHigh school diploma or associate degree, technical certifications
Work EnvironmentDevelopers, IT teams, customer supportCustomer service centers, help desks, call centers
Employer & Industry UsageSoftware companies, tech firms, SaaS providersIT service providers, hardware/software vendors
Common Search & Comparison IntentUnderstanding technical roles in software supportCustomer support roles, troubleshooting

The main difference is that Software Support Engineers focus on resolving technical issues related to software products, often involving troubleshooting, debugging, and collaborating with development teams. Technical Support Specialists primarily handle customer inquiries, troubleshooting hardware/software problems, and providing user assistance. Both roles require technical knowledge, but Software Support Engineers typically have a deeper understanding of software development and coding.

What are popular job titles related to Software Support Engineer jobs in Boulder, CO? For Software Support Engineer jobs in Boulder, CO, the most frequently searched job titles are:
What job categories do people searching Software Support Engineer jobs in Boulder, CO look for? The top searched job categories for Software Support Engineer jobs in Boulder, CO are:
What cities near Boulder, CO are hiring for Software Support Engineer jobs? Cities near Boulder, CO with the most Software Support Engineer job openings:
Software Support Engineer jobs near you
Infographic showing various Software Support Engineer job openings in Boulder, CO as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $95,428 per year, or $45.9 per hour.

Software Engineering Mgr. - Twilight - Production Support

PNC Bank

Denver, CO

$110K - $204K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

PNC Bank rating

7.7

Company rating: 7.7 out of 10

Based on 345 frontline employees who took The Breakroom Quiz

93rd of 170 rated banks

Job description

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.
As a Software Engineering Manager with PNC's Site Reliability Engineering Center (SRC) you will work from a PNC IT Hub in Phoenix, Arizona (Noon to 9 pm) or Denver, Colorado ( 1 pm to 10 pm) and support a Twilight Shift.
You will provide after-hours operational leadership and on-call support. Participate in an on-call leadership rotation supporting critical production services, major incidents, and high-severity customer-impacting events. Availability outside standard business hours, including evenings, weekends, and holidays, may be required to support incident response, change events, escalations, and business continuity needs.
Experience with Elastic and or LogScale is a plus.PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description
  • Manages development projects, development teams and application support functions.
  • Oversees multiple application programming and analysis projects which include development, installation and maintenance of application programs.
  • Monitors and maintains adherence and compliance to quality standards on an ongoing basis.
  • Maximizes staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs.
  • Analyzes applications to ensure that all systems that are developed, meet business needs and specifications.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

  • Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
  • Live the Values - Role models our values with transparency and courage.
  • Enable Change - Takes action to drive change and innovation that will transform our business.
  • Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
  • Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsApplication Development, Business Management, Customer Solutions, Design, Elastic Stack (ELK), Group Problem Solving, Process Improvements, Release Management, Site Reliability Engineering, Software Solutions, User Experience (UX) DesignCompetenciesAgile Development, Application Delivery Process, Application Development Tools, Coaching Others, Design Thinking, IT Environment, Software Process Improvement (SPI), System TestingWork ExperienceRoles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationBachelorsCertificationsNo Required Certification(s)LicensesNo Required License(s)Pay TransparencyBase Salary: $110,110.00 - $204,490.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.Application WindowGenerally, this opening is expected to be posted for two business days from 07/15/2026, although it may be longer with business discretion.BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visitpncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.


At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)


PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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