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Software Support Engineer Jobs in Brighton, MI (NOW HIRING)

Amazon

Support Engineer IV - AMZ9802461

Detroit, MI · On-site

$90K - $158K/yr

Support Engineer IV Job Location: Detroit, Michigan Job Number: AMZ9802461 Position ... software maintenance and configuration; (4) working with SQL and at least one of the following ...

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All JobsSoftware Support Engineer JobsSoftware Support Engineer Jobs in Brighton, MI

Software Support Engineer information

See Brighton, MI salary details

$37.9K

$87K

$159.7K

How much do software support engineer jobs pay per year?

As of Aug 30, 2026, the average yearly pay for software support engineer in Brighton, MI is $86,982.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,700.00 and $119,900.00 per year, depending on experience, location, and employer.

What is a software support engineer?

Software Support Engineers are professionals who assist users and organizations in resolving technical issues related to software applications. They diagnose problems, provide solutions, and may also help with software installation, configuration, and updates. Their role often involves troubleshooting, responding to help desk tickets, and communicating with both end-users and development teams to ensure software runs smoothly. Software Support Engineers are crucial for maintaining customer satisfaction and minimizing downtime.

What are the key skills and qualifications needed to thrive as a software support engineer?

To thrive as a Software Support Engineer, you need a solid understanding of software troubleshooting, programming fundamentals, and a relevant degree or equivalent experience. Familiarity with ticketing systems like Jira, remote diagnostic tools, and knowledge of operating systems or databases is typically required. Strong communication, problem-solving skills, and patience are crucial soft skills that set top performers apart. These abilities are essential for efficiently resolving technical issues, ensuring customer satisfaction, and maintaining smooth software operations.

What are some common challenges faced by software support engineers, and how can they effectively address them?

Software Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to develop strong problem-solving skills, stay organized with ticketing systems, and maintain clear, empathetic communication. Collaborating closely with development teams and using available documentation can also help resolve issues more efficiently and provide a better support experience.

What is the difference between Software Support Engineer vs Technical Support Specialist?

AspectSoftware Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in CS or related field, technical certificationsHigh school diploma or associate degree, technical certifications
Work EnvironmentDevelopers, IT teams, customer supportCustomer service centers, help desks, call centers
Employer & Industry UsageSoftware companies, tech firms, SaaS providersIT service providers, hardware/software vendors
Common Search & Comparison IntentUnderstanding technical roles in software supportCustomer support roles, troubleshooting

The main difference is that Software Support Engineers focus on resolving technical issues related to software products, often involving troubleshooting, debugging, and collaborating with development teams. Technical Support Specialists primarily handle customer inquiries, troubleshooting hardware/software problems, and providing user assistance. Both roles require technical knowledge, but Software Support Engineers typically have a deeper understanding of software development and coding.

Software Support Engineer jobs near you
Infographic showing various Software Support Engineer job openings in Brighton, MI as of August 2026, with employment types broken down into 81% Full Time, 8% Part Time, and 11% Contract. Highlights an 88% In-person, 6% Hybrid, and 6% Remote job distribution, with an average salary of $86,982 per year, or $41.8 per hour.

Embedded Software Engineer

Pi Square Technologies LLC

Detroit, MI • On-site

$130K - $171K/yr

Full-time

Posted 8 days ago

Job description

Embedded Software Engineer
Job Summary
We are seeking experienced Embedded Software Engineers to join our automotive engineering team in the Detroit Metro area. The ideal candidate will have strong expertise in embedded C development, AUTOSAR architecture, automotive communication protocols, safety-critical systems, and low-level software debugging for next-generation vehicle and ADAS platforms.
Required Qualifications
  • Bachelor's Degree in Computer Science, Electronics & Communication Engineering, or a related engineering discipline.
  • Minimum 5 years of experience in embedded software development.
Mandatory Skills
  • Embedded software development using C.
  • Experience across all software layers, from low-level device drivers to application software.
  • Strong debugging and performance optimization experience in complex embedded systems.
  • Development and debugging of CAN-FD communication.
  • Experience with AUTOSAR toolchains (DaVinci preferred) for BSW, SWC, RTE design and diagnostic file generation.
  • Knowledge of ISO 26262 and ASPICE for safety-critical automotive applications.
  • Experience with UDS (ISO-14229) diagnostics.
  • Hands-on experience with Lauterbach debugging tools.
  • Experience working with ADAS SoCs and ADAS technologies.
  • Python scripting.
  • Boot-time and runtime profiling & optimization.
  • Memory driver development (Internal/External Flash, Emulated Flash).
  • Knowledge of wear leveling, garbage collection, page swap, redundant storage, and recovery strategies.
  • Linux and/or QNX environments.
  • Unit testing tools such as GTest and Parasoft.
  • Bazel build environment.
  • Inter-processor communication protocols: SPI, IPC, PCIe, SDIO, UART.
  • Ethernet driver development/debugging.
  • Cybersecurity concepts, secure boot, and chain-of-trust.
  • Experience with JIRA and JAMA.
  • Agile development methodologies.
  • Embedded software development using C++.
  • FreeRTOS/SafeRTOS.
  • Manufacturing software support.
  • DMA, shared memory, and multicore BSW concepts.
  • Development of BIST and runtime safety check drivers based on microcontroller safety manuals.
Preferred Experience
  • Automotive ECU software development.
  • ADAS, Autonomous Driving, and Safety Systems.
  • Real-Time Embedded Systems.
  • Automotive diagnostics and communication protocols.

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