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Software Support Engineer Jobs in Brighton, MI (NOW HIRING)

AVL DiTEST

Simulation Support Engineer II

Plymouth, MI · On-site

Roles: * Assist existing customers on operation and use of AST software * Technical sales support ... Bachelor's degree in Engineering * Master's degree preferred * 5+ years of experience in simulation ...

Miracle software system

Software Engineer

Novi, MI · On-site

We are also able to support multiple vendor stacks such as IBM, SAP, and Oracle. Key Responsibilities: - Software developer with responsibilities to Define, Design, Develop, and Deploy applications ...

Emergent Software

Software Engineer Team Lead

Detroit, MI · On-site +1

$120K - $140K/yr

Lead and support a growing team of software engineers through mentorship, coaching, and technical guidance. * Partner with engineering and product leaders to build and scale a new compliance-focused ...

Miracle software system

Software Engineer

Novi, MI

We are also able to support multiple vendor stacks such as IBM, SAP, and Oracle. Key Responsibilities: - Software developer with responsibilities to Define, Design, Develop, and Deploy applications ...

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All JobsSoftware Support Engineer JobsSoftware Support Engineer Jobs in Brighton, MI

Software Support Engineer information

See Brighton, MI salary details

$37.9K

$87K

$159.7K

How much do software support engineer jobs pay per year?

As of Aug 9, 2026, the average yearly pay for software support engineer in Brighton, MI is $86,982.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,700.00 and $119,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a software support engineer?

To thrive as a Software Support Engineer, you need a solid understanding of software troubleshooting, programming fundamentals, and a relevant degree or equivalent experience. Familiarity with ticketing systems like Jira, remote diagnostic tools, and knowledge of operating systems or databases is typically required. Strong communication, problem-solving skills, and patience are crucial soft skills that set top performers apart. These abilities are essential for efficiently resolving technical issues, ensuring customer satisfaction, and maintaining smooth software operations.

What are some common challenges faced by software support engineers, and how can they effectively address them?

Software Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to develop strong problem-solving skills, stay organized with ticketing systems, and maintain clear, empathetic communication. Collaborating closely with development teams and using available documentation can also help resolve issues more efficiently and provide a better support experience.

What is a software support engineer?

Software Support Engineers are professionals who assist users and organizations in resolving technical issues related to software applications. They diagnose problems, provide solutions, and may also help with software installation, configuration, and updates. Their role often involves troubleshooting, responding to help desk tickets, and communicating with both end-users and development teams to ensure software runs smoothly. Software Support Engineers are crucial for maintaining customer satisfaction and minimizing downtime.

What is the difference between Software Support Engineer vs Technical Support Specialist?

AspectSoftware Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in CS or related field, technical certificationsHigh school diploma or associate degree, technical certifications
Work EnvironmentDevelopers, IT teams, customer supportCustomer service centers, help desks, call centers
Employer & Industry UsageSoftware companies, tech firms, SaaS providersIT service providers, hardware/software vendors
Common Search & Comparison IntentUnderstanding technical roles in software supportCustomer support roles, troubleshooting

The main difference is that Software Support Engineers focus on resolving technical issues related to software products, often involving troubleshooting, debugging, and collaborating with development teams. Technical Support Specialists primarily handle customer inquiries, troubleshooting hardware/software problems, and providing user assistance. Both roles require technical knowledge, but Software Support Engineers typically have a deeper understanding of software development and coding.

Software Support Engineer jobs near you
Infographic showing various Software Support Engineer job openings in Brighton, MI as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $86,982 per year, or $41.8 per hour.

Simulation Support Engineer II

AVL LIST GmbH

Plymouth, MI • On-site

Full-time

Posted 14 days ago

Job description

AVL Mobility Technologies Inc offers a job in the United States (US) as
Simulation Support Engineer II
AVL Mobility Technologies, Inc. (MTI) forges new ideas, creating exciting breakthroughs, and providing solutions for e-mobility, fuel cell, battery, ADAS/AD, data intelligence, and embedded systems for all types of vehicles. Our mission is to be the leading engineering consultancy providing excellence and sustainable mobility solutions to North America and the world as a key member of the global AVL network to help improve vehicle safety and reduce emissions. We are seeking a highly skilled Simulation Support Engineer II to join the team.
Applicants must be currently authorized to work in the United States on a full-time basis. Employer will not sponsor an applicant for a work visa for this position.
Roles:
  • Assist existing customers on operation and use of AST software
  • Technical sales support of customers including model setup, execution and analysis
  • Evaluation of customer requirements including estimation of scope
  • Organize local and customer-site training courses
  • Maintain and update training material and handouts
  • Reporting and communication of customer feedback to appropriate local and Graz AST staff
  • Project management and execution for AST simulation customer programs
  • Business development support including pre-sales activities (presentations, product demonstrations)
  • Customer evaluation support: proactively manage product evaluations by 1) leading initial training courses, 2) continuous follow-up during evaluation period, 3) post-evaluation analysis
  • Explore software functions proactively when support load permits and devise guides that will assist users and other support engineers to become more familiar and confident with the product and it interfaces
  • Works independently on common tasks and for new and advanced tasks works with senior support staff

Qualifications/Skills:
  • Bachelor's degree in Engineering
  • Master's degree preferred
  • 5+ years of experience in simulation / analysis / math-based simulation tools
  • Strong background in powertrain and vehicle component modeling and design optimization
  • Positive, customer-focused attitude
  • Understanding of vehicle systems, including advanced technologies
  • Excellent written and oral communication skills

AVL provides a competitive compensation and benefits package to all direct hires. Specific benefit details and offer packages will be communicated during the interview and/or offer stage.
We look forward to receiving your details; please use our online application form or send your application to AVL North America, Inc. / AVL Test Systems, Inc. / AVL Mobility Technologies, Inc. EOE including Veterans/Disabled. Click Here to see the EEO is the Law poster.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access www.avl.com as a result of your disability. You can request reasonable accommodations by calling (734)-446-4106.
ABOUT AVL NORTH AMERICA
AVL North America has a staff of more than 550 people and has four technical centers in Ann Arbor, Michigan, the Metro Detroit area, and Lake Forest, California.
About AVL
AVL is one of the world's leading mobility technology companies for development, simulation and testing in the automotive industry, and beyond. We provide concepts, solutions and methodologies in fields like vehicle development and integration, e-mobility, automated and connected mobility (ADAS/AD), and software for a greener, safer, better world of mobility.
Find out more: www.avl.com
Reimagining Motion. For a greener, safer, better world of mobility.
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