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Support Engineer Jobs (NOW HIRING)

Infinity Solutions

Support Engineer

Westerville, OH · On-site

Support Engineer Locations: Westerville, OH / Phoenix, AZ(Onsite) Duration: Long Term Description: Shift 1: 6AM - 3PM Shift 2: 2PM - 11PM * Monitor servers, applications, and network infrastructure ...

Writer

Support engineer

New York, NY · On-site

$112K - $167K/yr

As a senior support engineer, your top priority is helping our developer personas and technical users succeed with our platform. You'll act as a leading voice for our enterprise support function ...

Apple

Support Engineer

Austin, TX

$184K - $277K/yr

Description We're looking for a Support Engineer who thrives at the intersection of speed and precision - someone who can deliver bug fixes, enhancements, and rapid responses across a ...

Snap-on Inc

Support Engineer

Kenosha, WI · On-site

We are looking for an Entry-Level Support Engineer with 2-3 years of experience to support and troubleshoot modern web applications built on an Azure and SQL-based stack. This role is ideal for ...

Antithesis Operations LLC

Support Engineer

Vienna, VA · On-site

$75K - $100K/yr

About the Role Our Support Engineers are the first escalation for customer support requests. They are experts of the Antithesis platform, and they have the skills to resolve requests that lack ...

Snap-on Inc

Support Engineer

Kenosha, WI · On-site

Overview We are looking for an Entry-Level Support Engineer with 2-3 years of experience to support and troubleshoot modern web applications built on an Azure and SQL-based stack. This role is ideal ...

Belcan

Support Engineer

North Reading, MA

$29.78/hr

Support Engineer Location: North Reading, MA Zip Code: 01864 Start Date: Right Away Pay Rate: $29.78/hr. Contract: 12 Months Keywords: #NorthReadingJobs; #Supportjobs; We provide a competitive pay ...

Zuma

Support Engineer

Mundelein, IL · Remote

Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.

The Trade Desk

Support Engineer

Irvine, CA

We are looking to hire a Support Engineer who will work in collaboration with our Business and Engineering Teams to ensure top notch API + Technical Support. This candidate should understand web ...

Cooley LLP

Product Support Engineer

San Diego, CA

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

Cooley

Product Support Engineer

Boston, MA · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

Cooley

Product Support Engineer

Washington, DC · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

Meter, Inc

Support Engineer

San Francisco, CA · On-site

$127K - $210K/yr

If you're a network engineer who thinks support is maintenance mode, think again. This is where you'll work on some of the most complex and varied network designs in the industry, in environments ...

Snap-on Inc

Support Engineer

Kenosha, WI · On-site

Overview We are looking for an Entry-Level Support Engineer with 2-3 years of experience to support and troubleshoot modern web applications built on an Azure and SQL-based stack. This role is ideal ...

Cooley

Product Support Engineer

San Francisco, CA · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

Cooley

Product Support Engineer

Palo Alto, CA · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

SpyCloud

Support Engineer

Austin, TX · On-site

$65K - $85K/yr

SpyCloud is seeking a Support Engineer to join our 24x7 global support operations. This role reports to the Director of Customer Support and assists ensuring that customers receive high-quality ...

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How much do support engineer jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Engineer, and why are they important?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

What are Support Engineers?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How does a Support Engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.
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Support Engineer jobs near you
Support Engineer

Support Engineer

Infinity Solutions

Westerville, OH • On-site

Contractor

Re-posted 9 days ago

Job description

Job Title: Support Engineer

Locations: Westerville, OH / Phoenix, AZ(Onsite)

Duration: Long Term
Description: 

Shift 1: 6AM – 3PM

Shift 2: 2PM – 11PM

  • Monitor servers, applications, and network infrastructure using tools like Nagios, Zabbix, SolarWinds, or similar.
  • Respond to server alerts and incidents related to CPU, memory, disk usage, service failures, backups, and hardware status.
  • Perform initial diagnostics and troubleshooting of Linux and/or Windows servers.
  • Escalate issues to Level 2/3 teams as needed, following escalation protocols.
  • Document incidents, actions taken, and resolutions in the ticketing system (e.g., Jira, ServiceNow).
  • Execute routine server maintenance tasks (log rotation, script executions, etc.) as per SOPs.
  • Assist in patch management and server reboots during maintenance windows.
  • Maintain awareness of ongoing issues, scheduled maintenance, and outages.