Support Engineer
San Francisco, CA · Remote
Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.
Support Engineer
San Francisco, CA · Remote
Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.
Support Engineer
Mundelein, IL · Remote
Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.
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Support Engineer
Mundelein, IL · Remote
Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.
Support Engineer
San Francisco, CA · On-site +1
Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.
Support Engineer
San Francisco, CA · On-site +1
Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.
... engineers or vendors as needed. Ensure timely resolution to maintain system reliability. • Ticketing and Incident Management: Manage and prioritize support tickets using tools like Jira and/or ...
... engineers or vendors as needed. Ensure timely resolution to maintain system reliability. • Ticketing and Incident Management: Manage and prioritize support tickets using tools like Jira and/or ...
Support Engineer
$97K - $130K/yr
Who We're Looking For We're looking for a Support Engineer who thrives at the intersection of customer experience and deep technical problem-solving. You're someone who enjoys digging into complex ...
Support Engineer
$97K - $130K/yr
Who We're Looking For We're looking for a Support Engineer who thrives at the intersection of customer experience and deep technical problem-solving. You're someone who enjoys digging into complex ...
Support Engineer
Minneapolis, MN · On-site
$26 - $32/hr
In Office A Day in the Life The Support Engineer provides onsite and remote technical support for a Minneapolis and Mankato. Analyzes and troubleshoots computer support problems and applies ...
Support Engineer
Minneapolis, MN · On-site
$26 - $32/hr
In Office A Day in the Life The Support Engineer provides onsite and remote technical support for a Minneapolis and Mankato. Analyzes and troubleshoots computer support problems and applies ...
Support Engineer
San Francisco, CA · On-site
$127K - $210K/yr
If you're a network engineer who thinks support is maintenance mode, think again. This is where you'll work on some of the most complex and varied network designs in the industry, in environments ...
Support Engineer
San Francisco, CA · On-site
$127K - $210K/yr
If you're a network engineer who thinks support is maintenance mode, think again. This is where you'll work on some of the most complex and varied network designs in the industry, in environments ...
Developer Support Engineer
San Francisco, CA · On-site
$81.60 - $114/hr
... Support Engineer, Developer Success Engineer, Technical Account Manager, or similar technical post-sales role. * Can write, debug, and reason through Python and/or TypeScript codebases. * Are ...
Developer Support Engineer
San Francisco, CA · On-site
$81.60 - $114/hr
... Support Engineer, Developer Success Engineer, Technical Account Manager, or similar technical post-sales role. * Can write, debug, and reason through Python and/or TypeScript codebases. * Are ...
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...
Product Support Engineer
New York, NY · On-site
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...
Product Support Engineer
New York, NY · On-site
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...
Support Engineer
Paradise Valley, AZ · On-site
... engineers or vendors as needed. Ensure timely resolution to maintain system reliability. * Ticketing and Incident Management: Manage and prioritize support tickets using tools like Jira and/or vendor ...
Support Engineer
Paradise Valley, AZ · On-site
... engineers or vendors as needed. Ensure timely resolution to maintain system reliability. * Ticketing and Incident Management: Manage and prioritize support tickets using tools like Jira and/or vendor ...
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...
Support Engineer information
See salary details
$16.59 - $21.26
4% of jobs
$21.26 - $25.94
9% of jobs
$29.81 is the 25th percentile. Wages below this are outliers.
$25.94 - $30.62
14% of jobs
$30.62 - $35.29
15% of jobs
The median wage is $37.48 / hr.
$35.29 - $39.97
17% of jobs
$39.97 - $44.65
16% of jobs
$44.78 is the 75th percentile. Wages above this are outliers.
$44.65 - $49.32
9% of jobs
$49.32 - $54
7% of jobs
$54 - $58.68
4% of jobs
$58.68 - $63.35
3% of jobs
$63.35 - $68.03
1% of jobs
$16
$39
$68
How much do support engineer jobs pay per hour?
As of Jun 9, 2026, the average hourly pay for support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Support Engineer, and why are they important?
To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.
What are Support Engineers?
Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.
What is the difference between Support Engineer vs Technical Support Specialist?
| Aspect | Support Engineer | Technical Support Specialist |
|---|---|---|
| Required Credentials | Typically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are common | Often similar credentials; certifications like CompTIA or vendor-specific ones are common |
| Work Environment | Involves troubleshooting complex technical issues, often in a technical or engineering team | Provides frontline support, often via phone, email, or chat, handling common user issues |
| Employer & Industry Usage | Used in IT, tech companies, and software firms for technical problem resolution | Common in customer service centers, IT support, and tech companies for user assistance |
Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.
How does a Support Engineer typically collaborate with other departments to resolve complex customer issues?
Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.
More about Support Engineer jobs
What cities are hiring for Support Engineer jobs? Cities with the most Support Engineer job openings:
What are the most commonly searched types of Support Engineer jobs? The most popular types of Support Engineer jobs are:
Who are the top companies hiring for Support Engineer jobs? The top employers for Support Engineer jobs are:
What states have the most Support Engineer jobs? States with the most job openings for Support Engineer jobs include:
What job categories do people searching Support Engineer jobs look for? The top searched job categories for Support Engineer jobs are:
What are popular job titles related to Support Engineer jobs? For Support Engineer jobs, the most frequently searched job titles are:
Full-time
Medical, Dental, Vision, PTO
Posted 17 days ago
Job description
About Zuma
Zuma is pioneering the future of agentic AI and our focus is to transform the rental market experience for consumers and property manager alike. Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.
Off the back of our Series-A in early 2024, Zuma is scaling rapidly. Achieving our vision requires a team of passionate, innovative individuals eager to leverage technology to redefine customer-business interactions. We're on the hunt for exceptional talent ready to join our mission and contribute to building a groundbreaking technology that reshapes how businesses engage with customers.
Zuma has raised over $17M in funding to date and has support from world-renowned investors, including Andreessen Horowitz (a16z), Y Combinator, King River, Range Ventures, and distinguished angel investors like YC's former COO, Qasar Younis.
The Role
As a Support Engineer at Zuma, you'll be a bridge between our customers, engineering team, and product vision. You'll ensure new customers onboard smoothly, integrations run reliably, and support operations scale as we grow. This is a hands-on role for someone who loves problem-solving, can dive into APIs and databases, and takes pride in clear documentation and communication. You'll help property managers succeed with our AI platform while also driving continuous improvements in our internal tools and processes.
Why This Could Be Your Dream Role
- You want to work at a company where customers feel your impact every day
- You'll have autonomy to design and implement innovative technical solutions
- Your work will directly impact thousands of apartment communities and millions of renters
- You'll receive significant equity in a venture-backed company with strong traction
- As we scale, your role and influence will grow with the company
Why You Might Want to Think Twice
- This is a demanding role that will often require extended hours and deep commitment
- As a founding team member, you'll need to wear multiple hats and step outside your comfort zone
- You'll need to make thoughtful tradeoffs between innovation and immediate needs
- You'll interact directly with customers to understand their needs and occasionally travel to their offices
- We're a startup - priorities can shift rapidly as we respond to market opportunities and customer needs
- If you're not comfortable getting your hands dirty with legacy code or speaking directly with customers, this isn't the job for you
Responsibilities
- Maintain and help debug Zuma's internal admin onboarding tool for new customers
- Configure and manage backend feature flags for customers
- Ensure API integrations between Zuma and property management systems (PMS) / CRMs are set up and fully functional
- Keep integration documentation accurate and up-to-date (and improve it for easier adoption)
- Debug existing integration issues when regressions occur
- Investigate and report on basic AI hallucination issues and knowledge base inconsistencies
- Collaborate with engineering to automate repetitive tasks and improve onboarding/support workflows
Skills & Experience
- Basic coding ability (Python or JavaScript) for automation and small improvements
- Familiarity with databases (MongoDB / Postgres)
- Strong understanding of APIs and ability to debug integration issues
- Clear written and verbal communication skills (especially in explaining technical issues to non-technical audiences)
- Attention to detail with a knack for documenting processes clearly and efficiently
- Bonus: Prior experience supporting SaaS or AI-driven platforms
Other Benefits
- Great health insurance, dental, and vision.
- Gym and workspace stipends.
- Computer and workspace enhancements.
- Unlimited PTO.
- Company off-sites with the team.
- Opportunity to play a critical role in building the foundations of the company and Engineering culture.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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About Zuma
Sourced by ZipRecruiter
Industry
Software development
Company size
11 - 50 Employees
Headquarters location
San Francisco, CA, US
Year founded
2020