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60 Datadog Support Engineer Jobs Hiring Near You

Datadog

Federal Support Engineer 3

Denver, CO · On-site

$92K - $122K/yr

We are Datadog's in-house product experts. The Datadog Federal Support Engineering team is dedicated to serving as highly trusted technical advisors for our Public Sector customers, who operate ...

Datadog

Federal Support Engineer 3

Denver, CO · Hybrid

We are Datadog's in-house product experts. The Datadog Federal Support Engineering team is dedicated to serving as highly trusted technical advisors for our Public Sector customers, who operate ...

Datadog

Federal Support Engineer 3

Denver, CO · On-site

$92K - $122K/yr

We are Datadog's in-house product experts. The Datadog Federal Support Engineering team is dedicated to serving as highly trusted technical advisors for our Public Sector customers, who operate ...

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Datadog Jobs Information

What is it like to work at Datadog?

Datadog is a fast-paced and collaborative company that prioritizes innovation and customer satisfaction, fostering a culture of experimentation and continuous improvement.

The company's engineering teams are organized around product areas, allowing for a high degree of autonomy and flexibility in project work, while also promoting cross-functional collaboration and knowledge sharing. Datadog's offices are designed to be open and welcoming, with amenities such as game rooms, fitness centers, and on-site cafes.

Working at Datadog may appeal to candidates who value a dynamic and entrepreneurial work environment, with opportunities to contribute to the development of cutting-edge monitoring and analytics tools that help organizations improve their digital infrastructure and services.

What makes Datadog an attractive place to work?

Datadog is a leading cloud monitoring and analytics platform that has established itself as a key player in the rapidly growing DevOps and cloud computing industries. The company offers a dynamic and collaborative work environment that fosters innovation, creativity, and open communication among its employees, with a focus on teamwork, diversity, and work-life balance. By joining Datadog, professionals can tap into a wide range of opportunities for growth, learning, and impact, including contributing to cutting-edge technology, working on complex problems, and shaping the future of cloud monitoring and analytics.

Does Datadog pay people when they’re sick?

Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and December 2025.

Is the health insurance from Datadog affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between April 2025 and December 2025.

How easy is it to get time off at Datadog?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and December 2025.

How easy is it to take sick days at Datadog?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and December 2025.

Do people at Datadog feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
40% of people say they’re not treated with respect by their managers.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

Do people at Datadog get to take their breaks without interruption?

Most people get breaks without interruption.
83% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and December 2025.

Is it stressful to work at Datadog?

Most people feel stressed here.
100% of people say they often feel stressed at work.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and April 2025.

Do people at Datadog recommend working with their team?

Most people recommend working with their team.
67% of people report that they would recommend working with their immediate team to a friend.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and December 2025.

Do people get enough training when they start at Datadog?

Most people got enough training when they started.
83% of people report they got enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and December 2025.

Do people get support to advance at Datadog?

Most people are given support to advance their career here.
In the last year, 100% of people report being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and December 2025.

Do people think Datadog’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
60% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and April 2025.

Do workers feel well informed about how Datadog is doing?

Most people feel well informed about how the company is doing.
80% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and December 2025.

What other companies are hiring for Support Engineer jobs?

What are the most popular jobs at Datadog?

What are the most popular categories at Datadog?

Infographic showing various Support Engineer job openings at Datadog in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 58% Physical, 35% Hybrid, and 7% Remote job distribution.

Federal Support Engineer 3

Datadog

Denver, CO • On-site

$92K - $122K/yr

Other

Medical, Dental, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Datadog rating

9.6

Company rating: 9.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

1st of 495 rated business services

Job description

We are Datadog's in-house product experts. The Datadog Federal Support Engineering team is dedicated to serving as highly trusted technical advisors for our Public Sector customers, who operate within some of the most highly regulated and security-constrained environments. These customers include various government agencies and organizations with critical, sensitive missions.
As a Federal Support Engineer 3, this role places you at the forefront of supporting these customers' mission-critical workloads. These complex workloads are often deployed across sophisticated hybrid and multi-cloud architectures, requiring deep expertise in cloud technologies, monitoring, and security best practices. Your primary responsibility is to ensure the complete success of these customers across their entire lifecycle with Datadog. Whether you're looking to learn from the best or be the best, the Federal Support team is dedicated to furthering personal development and team success.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You'll Do:
  • Engage with public sector customers via multiple channels (ticketing system, live chat, calls, and screensharing tools) to identify and resolve technical support requests.
  • Troubleshoot, investigate, and resolve complex technical issues in highly constrained environments across Datadog's 1000+ integrations, often with limited logs or sanitized data.
  • Handle urgent escalation cases that may result in customer-facing troubleshooting calls, and internal or external incident management
  • Become a subject matter expert in many Datadog product areas
  • Partner with Product, Engineering, and Account teams to to validate bugs and advocate for customer-impacting improvements
  • Provide mentorship to junior members of the team and serve as their escalation partner
  • Partner closely with Sales and Customer Success to remove technical blockers, support trials, and drive product adoption
  • Work from a Datadog office 3 - 5 days per week

Who You Are:
  • A candidate with hands-on experience delivering technical support to public-sector environments and strictly regulated workloads.
  • 5+ years of experience delivering technical support within SaaS environments for highly regulated public-sector customers.
  • Experienced with APIs and RESTful interfaces, with strong knowledge of networking concepts, distributed systems, microservices, and cloud-native architectures.
  • Hands-on experience with one or more Cloud technologies and ability to diagnose issues in hybrid and multi-cloud environments
  • An exceptional written and verbal communicator, with experience communicating complex technical issues to both technical and non-technical audiences
  • A strong mentor to your technical peers
  • A critical thinker with the capacity to understand a complex technical problem
  • Self-motivated, detail-attentive, and able to continuously learn
  • Deep expertise in identifying root causes across APIs, networking, cloud infrastructure, and operating-system layers.
  • Able to work an on-call rotating schedule that requires weekend availability

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.
To conform to U.S. export control regulations, candidates should be eligible for any required authorizations from the U.S. Government.
Benefits and Growth:
  • Best-in-breed onboarding
  • Generous global benefits
  • Intra-departmental mentor and buddy program for in-house networking
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
#LI-Hybrid
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
The reasonably estimated yearly salary for this role at Datadog is:
$92,000-$122,000 USD
About Datadog:
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Privacy and AI Guidelines:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

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