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20 Datadog Technical Support Engineer Jobs Hiring Near You

Datadog

Federal Support Engineer 3

Denver, CO · Hybrid

The Datadog Federal Support Engineering team is dedicated to serving as highly trusted technical advisors for our Public Sector customers, who operate within some of the most highly regulated and ...

Datadog

Federal Support Engineer 3

Denver, CO · On-site

$92K - $122K/yr

The Datadog Federal Support Engineering team is dedicated to serving as highly trusted technical advisors for our Public Sector customers, who operate within some of the most highly regulated and ...

Datadog

Senior Staff Software Engineer

New York, NY · On-site

$134K - $176K/yr

Datadog's Senior Staff Engineers are technical leaders operating at the forefront of large-scale systems design, building the infrastructure that will support our next five years of growth and beyond.

Datadog

Senior Staff Software Engineer

New York, NY · Hybrid

$134K - $176K/yr

Datadog's Senior Staff Engineers are technical leaders operating at the forefront of large-scale systems design, building the infrastructure that will support our next five years of growth and beyond.

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Datadog Jobs Information

What is it like to work at Datadog?

Datadog is a fast-paced and collaborative company that prioritizes innovation and customer satisfaction, fostering a culture of experimentation and continuous improvement.

The company's engineering teams are organized around product areas, allowing for a high degree of autonomy and flexibility in project work, while also promoting cross-functional collaboration and knowledge sharing. Datadog's offices are designed to be open and welcoming, with amenities such as game rooms, fitness centers, and on-site cafes.

Working at Datadog may appeal to candidates who value a dynamic and entrepreneurial work environment, with opportunities to contribute to the development of cutting-edge monitoring and analytics tools that help organizations improve their digital infrastructure and services.

What makes Datadog an attractive place to work?

Datadog is a leading cloud monitoring and analytics platform that has established itself as a key player in the rapidly growing DevOps and cloud computing industries. The company offers a dynamic and collaborative work environment that fosters innovation, creativity, and open communication among its employees, with a focus on teamwork, diversity, and work-life balance. By joining Datadog, professionals can tap into a wide range of opportunities for growth, learning, and impact, including contributing to cutting-edge technology, working on complex problems, and shaping the future of cloud monitoring and analytics.

Does Datadog pay people when they’re sick?

Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and December 2025.

Is the health insurance from Datadog affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between April 2025 and December 2025.

How easy is it to get time off at Datadog?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and December 2025.

How easy is it to take sick days at Datadog?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and December 2025.

Do people at Datadog feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
40% of people say they’re not treated with respect by their managers.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

Do people at Datadog get to take their breaks without interruption?

Most people get breaks without interruption.
83% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and December 2025.

Is it stressful to work at Datadog?

Most people feel stressed out here.
100% of people say they often feel stressed out at work.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and April 2025.

Do people at Datadog recommend working with their team?

Most people recommend working with their team.
67% of people report that they would recommend working with their immediate team to a friend.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and December 2025.

Do people get enough training when they start at Datadog?

Most people got enough training when they started.
83% of people report they got enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and December 2025.

Do people get support to advance at Datadog?

Most people are given support to advance their career here.
In the last year, 100% of people report being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and December 2025.

Do people think Datadog’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
60% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and April 2025.

Do workers feel well informed about how Datadog is doing?

Most people feel well informed about how the company is doing.
80% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and December 2025.
What other companies are hiring for Technical Support Engineer jobs?
What are the most popular jobs at Datadog?
What are the most popular categories at Datadog?
Infographic showing various Technical Support Engineer job openings at Datadog in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 97% Physical, and 3% Remote job distribution.

Technical Support Engineer 3, Premier - US-West

Datadog

Denver, CO • Hybrid

Other

Re-posted 2 days ago

Datadog rating

9.6

Company rating: 9.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

1st of 479 rated business services

Job description

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Technical Support Engineers (PSEs) are primarily focused on assisting prospects and customers with any technical questions about Datadog. PSEs engage with Datadog's Premier customers not only via standard technical support channels, but also get involved via cadence calls, business reviews, and side projects. You will be immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to Datadog and to our customers.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do:

  • Respond to Premier customer requests (phone / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform
  • Develop relationships with our Premier customers, working hand-in-hand to understand their specific environment
  • Reproduce customer issues and assist customers implementing 1,000+ Datadog integrations
  • Handle urgent escalation requests that may result in customer-facing troubleshooting calls, and internal or external incident management
  • Build subject matter expertise in many Datadog product areas
  • Autonomously troubleshoot complex and/or high-priority customer issues without guidance
  • Drive product and engineering conversations based on needs, use cases, and problems learned during client interactions
  • Provide mentorship to junior members of the team and serve as their escalation partner
  • Participate in routine health check meetings with Premier customers
  • Build out and improve documentation and knowledge base articles for a variety of technologies


Who You Are:

  • Experienced in multi-channel technical support at a PaaS, IaaS or SaaS company (5+ years of related experience)
  • A problem-solver with experience in programming, Linux and networks. Cloud technology experience is preferred.
  • Self-motivated, detail-attentive, with a desire for continuous learning 
  • A critical thinker who defaults to a client-centric approach
  • A decision maker but knows when the decision should be escalated
  • Have been in a Premium/Enterprise technical support role previously
  • Knowledgeable of current infrastructure, monitoring solutions and technologies
  • Able to work a rotating schedule that requires weekend availability  

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

  • Best-in-breed onboarding
  • Generous global benefits
  • Intra-departmental mentor and buddy program for in-house networking
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

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