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60 Datadog Technical Support Engineer Jobs Hiring Near You

Datadog

Federal Support Engineer 3

Denver, CO · Hybrid

The Datadog Federal Support Engineering team is dedicated to serving as highly trusted technical advisors for our Public Sector customers, who operate within some of the most highly regulated and ...

New

Datadog

Federal Support Engineer 3

Denver, CO · On-site

$92K - $134K/yr

The Datadog Federal Support Engineering team is dedicated to serving as highly trusted technical advisors for our Public Sector customers, who operate within some of the most highly regulated and ...

New

Datadog

Senior Staff Software Engineer

New York, NY · On-site

$134K - $176K/yr

Datadog's Senior Staff Engineers are technical leaders operating at the forefront of large-scale systems design, building the infrastructure that will support our next five years of growth and beyond.

Datadog

Senior Staff Software Engineer

New York, NY · Hybrid

$134K - $176K/yr

Datadog's Senior Staff Engineers are technical leaders operating at the forefront of large-scale systems design, building the infrastructure that will support our next five years of growth and beyond.

Datadog

Partner Technology Solutions Engineer

New York, NY · On-site

$144K - $180K/yr

The Technical Solutions team enables Datadog's worldwide growth by educating potential partners and ... A technical expert with 3+ years of experience in a technical role (Support Engineering, Solutions ...

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Datadog Jobs Information

What is it like to work at Datadog?

Datadog is a fast-paced and collaborative company that prioritizes innovation and customer satisfaction, fostering a culture of experimentation and continuous improvement.

The company's engineering teams are organized around product areas, allowing for a high degree of autonomy and flexibility in project work, while also promoting cross-functional collaboration and knowledge sharing. Datadog's offices are designed to be open and welcoming, with amenities such as game rooms, fitness centers, and on-site cafes.

Working at Datadog may appeal to candidates who value a dynamic and entrepreneurial work environment, with opportunities to contribute to the development of cutting-edge monitoring and analytics tools that help organizations improve their digital infrastructure and services.
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Infographic showing various Technical Support Engineer job openings at Datadog in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 98% Physical, and 2% Remote job distribution.
Technical Support Engineer 2, Premier - Denver

Technical Support Engineer 2, Premier - Denver

Datadog

Denver, CO • Hybrid

Other

Posted 2 days ago

Job description

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Support Engineers (PSEs) are primarily focused on assisting prospects and customers with any technical questions about Datadog. PSEs engage with Datadog's Premier Customers via standard technical support channels, but are also involved with cadence calls, demos/presentations, conferences, and various side projects. You will work directly with Datadog's Premier Customer base, and will be immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to Datadog and to our customers.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do:

  • Respond to client requests (phone / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform
  • Develop relationships with our Premier Customers, working hand-in-hand to truly know their distinct environment
  • Reproduce issues and dive into the 600+ integrations that Datadog works with
  • Build out documentation and knowledge based articles for a variety of technology
  • Drive product conversations based on needs and problems learned during client interactions
  • Participate in routine health check meetings with Premier Customers
  • Work from a Datadog office 3 - 5 days per week 

Who You Are:

  • Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
  • A tinkerer with some programming experience and a basic knowledge of Linux
  • Self-motivated, detail-attentive, and have a desire for continuous learning 
  • A critical thinker who defaults to a client-centric approach
  • A decision maker but know when the decision should be escalated
  • Have been in a Premium/Enterprise technical support role previously
  • Knowledgeable of current infrastructure and monitoring solutions and technologies
  • Able to work a rotating schedule that requires weekend availability  

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

  • Best-in-breed onboarding
  • Generous global benefits
  • Intra-departmental mentor and buddy program for in-house networking
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

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