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60 Datadog Technical Support Engineer Jobs Hiring Near You

Datadog

Director, Technical Product Partnerships

New York, NY · Hybrid

$254K - $266K/yr

As Director of Technical Product Partnerships, you will define and lead Datadog's strategy for ... Working closely with Product, Engineering, and GTM leadership, you'll bring new integrations and co ...

Datadog

Senior Staff Software Engineer

New York, NY · On-site

$134K - $176K/yr

Datadog's Senior Staff Engineers are technical leaders operating at the forefront of large-scale systems design, building the infrastructure that will support our next five years of growth and beyond.

Datadog

Senior Staff Software Engineer

New York, NY · Hybrid

$134K - $176K/yr

Datadog's Senior Staff Engineers are technical leaders operating at the forefront of large-scale systems design, building the infrastructure that will support our next five years of growth and beyond.

Datadog

Partner Technology Solutions Engineer

New York, NY · On-site

$144K - $180K/yr

The Technical Solutions team enables Datadog's worldwide growth by educating potential partners and ... A technical expert with 3+ years of experience in a technical role (Support Engineering, Solutions ...

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Datadog Jobs Information

What is it like to work at Datadog?

Datadog is a fast-paced and collaborative company that prioritizes innovation and customer satisfaction, fostering a culture of experimentation and continuous improvement.

The company's engineering teams are organized around product areas, allowing for a high degree of autonomy and flexibility in project work, while also promoting cross-functional collaboration and knowledge sharing. Datadog's offices are designed to be open and welcoming, with amenities such as game rooms, fitness centers, and on-site cafes.

Working at Datadog may appeal to candidates who value a dynamic and entrepreneurial work environment, with opportunities to contribute to the development of cutting-edge monitoring and analytics tools that help organizations improve their digital infrastructure and services.
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Infographic showing various Technical Support Engineer job openings at Datadog in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 98% Physical, and 2% Remote job distribution.
Technical Support Engineer 3, Premier - San Francisco

Technical Support Engineer 3, Premier - San Francisco

Datadog

San Francisco, CA • Hybrid

Other

Posted 10 days ago

Job description

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Technical Support Engineers (PSEs) are primarily focused on assisting prospects and customers with any technical questions about Datadog. PSEs engage with Datadog's Premier customers not only via standard technical support channels, but also get involved via cadence calls, business reviews, and side projects. You will be immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to Datadog and to our customers.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do:

  • Respond to Premier customer requests (phone / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform
  • Develop relationships with our Premier customers, working hand-in-hand to understand their specific environment
  • Reproduce customer issues and assist customers implementing 1,000+ Datadog integrations
  • Handle urgent escalation requests that may result in customer-facing troubleshooting calls, and internal or external incident management
  • Build subject matter expertise in many Datadog product areas
  • Autonomously troubleshoot complex and/or high-priority customer issues without guidance
  • Drive product and engineering conversations based on needs, use cases, and problems learned during client interactions
  • Provide mentorship to junior members of the team and serve as their escalation partner
  • Participate in routine health check meetings with Premier customers
  • Build out and improve documentation and knowledge base articles for a variety of technologies


Who You Are:

  • Experienced in multi-channel technical support at a PaaS, IaaS or SaaS company (5+ years of related experience)
  • A problem-solver with experience in programming, Linux and networks. Cloud technology experience is preferred.
  • Self-motivated, detail-attentive, with a desire for continuous learning 
  • A critical thinker who defaults to a client-centric approach
  • A decision maker but knows when the decision should be escalated
  • Have been in a Premium/Enterprise technical support role previously
  • Knowledgeable of current infrastructure, monitoring solutions and technologies
  • Able to work a rotating schedule that requires weekend availability  

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

  • Best-in-breed onboarding
  • Generous global benefits
  • Intra-departmental mentor and buddy program for in-house networking
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

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