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45 Datadog Desktop Support Jobs Hiring Near You

Cayuse Holdings

ITSM Incident Response Analyst

$30 - $39/hr

Support and respond to incidents working with the the Service Desk and Desktop support teams ... Datadog and X-Matters * ITSM Platform Experience * ServiceNow (incident, problem, change management ...

Interviews Chat

DevOps Engineer

Manhattan, NY · Remote

$60K - $120K/yr

... support rapid growth. What You'll Do: * Manage and optimize our cloud deployments (Vercel, AWS ... Design and maintain CI/CD pipelines for web, extension, desktop, and mobile apps. * Monitor and ...

Interviews Chat

DevOps Engineer

Manhattan, NY · Remote

$60K - $120K/yr

... support rapid growth. What You'll Do: * Manage and optimize our cloud deployments (Vercel, AWS ... Design and maintain CI/CD pipelines for web, extension, desktop, and mobile apps. * Monitor and ...

Sysco Corporation

Specialist II

Houston, TX · On-site

... DataDog, Grafana, Kibana, Inteliu, Optimizely and SmartSheet. > Minimum of five years customer ... Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and ...

American Credit Acceptance

Sr. Systems Engineer

Meridian, ID

$98.50K - $134.80K/yr

... Virtual Desktop, AWS Workspaces, Secure Browser), and enterprise backup and disaster recovery ... Administer and support collaboration platforms such as O365/M365, Zoom, and Microsoft Teams. * Lead ...

American Credit Acceptance

Sr. Systems Engineer

Meridian, ID

$98.50K - $134.80K/yr

... Virtual Desktop, AWS Workspaces, Secure Browser), and enterprise backup and disaster recovery ... Administer and support collaboration platforms such as O365/M365, Zoom, and Microsoft Teams. * Lead ...

American Credit Acceptance

Sr. Systems Engineer

Spartanburg, SC · On-site

$102.10K - $139.70K/yr

... Virtual Desktop, AWS Workspaces, Secure Browser), and enterprise backup and disaster recovery ... Administer and support collaboration platforms such as O365/M365, Zoom, and Microsoft Teams. * Lead ...

American Credit Acceptance

Sr. Systems Engineer

Meridian, ID

$98.50K - $134.80K/yr

... Virtual Desktop, AWS Workspaces, Secure Browser), and enterprise backup and disaster recovery ... Administer and support collaboration platforms such as O365/M365, Zoom, and Microsoft Teams. * Lead ...

American Credit Acceptance

Sr. Systems Engineer

Spartanburg, SC · On-site

$83.60K - $114.40K/yr

... Virtual Desktop, AWS Workspaces, Secure Browser), and enterprise backup and disaster recovery ... Administer and support collaboration platforms such as O365/M365, Zoom, and Microsoft Teams. * Lead ...

Gametime United

Staff Engineer, Mobile - Tech Lead

With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across ... e.g., Firebase, Datadog, Sentry, Amplitude). * App Distribution & Release Engineering: Deep ...

exacare ai

Senior Software Engineer (Front-end)

Manhattan, NY · On-site

$134.90K - $177.80K/yr

Responsibilities : • Scale the frontend architecture to support contributions from a growing ... desktop, tablet, and mobile • Collaborate closely with design, product, operations, and ...

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All JobsDatadog Desktop Support Jobs

Datadog Jobs Information

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers and devices. Support technicians troubleshoot problems, install updates, configure systems, and may use tools like remote access software to resolve issues efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is it like to work at Datadog?

Datadog is a fast-paced and collaborative company that prioritizes innovation and customer satisfaction, fostering a culture of experimentation and continuous improvement.

The company's engineering teams are organized around product areas, allowing for a high degree of autonomy and flexibility in project work, while also promoting cross-functional collaboration and knowledge sharing. Datadog's offices are designed to be open and welcoming, with amenities such as game rooms, fitness centers, and on-site cafes.

Working at Datadog may appeal to candidates who value a dynamic and entrepreneurial work environment, with opportunities to contribute to the development of cutting-edge monitoring and analytics tools that help organizations improve their digital infrastructure and services.
What are the most popular job types at Datadog?
    What are the most popular jobs at Datadog?
    What are the most popular categories at Datadog?
    Infographic showing various Desktop Support job openings at Datadog in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 94% Physical, 4% Hybrid, and 2% Remote job distribution.

    ITSM Incident Response Analyst

    Cayuse Holdings

    Remote

    $30 - $39/hr

    Contractor

    Posted 7 days ago

    Job description

    Overview
    Job Title: ITSM Incident Response Analyst
    Location: Remote
    Type: Independent Contract - Corp to Corp/1099
    Start Date: ASAP
    Pay Rate: $30-39/hr (Independent Contract)
    Contract Length: throughAugust 31
    Responsibilities
    Serve as a member of the ITSM Service Now Incident Response team as an Analyst supporting the Incident Response Management team:
    • Support and respond to incidents working with the the Service Desk and Desktop support teams
    • Oversee incident documentation, ensuring accuracy within RCA (Root cause analysis) and undertake an immediate effort to restore a failed IT application
    • Assist with managing critical events, which includes; facilitating triage calls to engage technical support teams, coordinating service restoration activities, and communicating all relevant details to key business and client stakeholders
    • Ensuring that our ITIL aligned Incident Management processes are followed so that event management is consistent throughout the organization & the Incident lifecycle
    • Documenting all details related to Major Incidents; persons & teams engaged, service restoration activities, associated results, root cause results, preventative action items, for Problem Management

    Qualifications
    The ideal candidate would have strong Service Now skills in administration, report generation and operations. Experience in managing incident escalations and response. ITIL and ITSM certifications a plus.
    Minimum Qualifications:
    • 3-5 years experience working in a Service Now environment supporting > 1000 users
    • High school diploma or equivalent and/or 8 years of equivalent work experience

    Preferred Qualifications:
    • Bachelor's degree or technical training in Computer Science, Information Systems Management preferred
    • ITIL and Service Now certifications a plus.

    Skills needed:
    • Self starter
    • Service Now administration, reporting and user experience required.
    • Leadership Skills:
    • Leading technical bridge calls
    • Translating technical language into executive updates
    • Driving root cause analysis (RCA) documentation
    • Automation & Reporting
    • Creating dashboards and KPI's
    • Incident trend analysis
    • Post-incident reporting
    • Basic Infrastructure & Architecture Knowledge
    • Window/Linux server environments
    • Cloud Platforms (AWS/Azure)
    • Network Fundamentals (DNS, VPN, Firewalls, internet circuits)
    • Application tiers (web, app, database)
    • Email relay and message systems
    • Monitoring & Observability Tools
    • Datadog and X-Matters
    • ITSM Platform Experience
    • ServiceNow (incident, problem, change management modules)
    • Jira Service Management
    • SLA management & reporting
    • Incident prioritization (P1/P2 frameworks)
    • ITIL Process Experience
    • Incident Management
    • Major Incident Management
    • Change Management
    • Problem Management
    • Soft Skills
    • Self-motivation
    • Time management
    • Decision-making
    • Adaptability
    • Accountability

    Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
    Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.
    Pay Range
    USD $30.00 - USD $39.00 /Hr.

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