Job Summary:
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. The Technical Support Engineer is responsible for facilitating technical solutions related to optics, lasers, imaging systems, and electronic components, ensuring timely resolution of complex issues for customers.
Responsibilities:
โข Facilitating technical solutions in a timely manner by performing diagnosis of complex problems related to optics & optical alignment, lasers, imaging systems, computer systems, electronic PCB/motion controllers, robotics and wafer handlers.
โข Supporting the NPI (new product introduction) Team with product sustaining efforts and cost of service analysis based on captured insight and trend analysis.
โข Reporting to relevant internal Engineering teams, hosting meetings of multiple stakeholders to discuss the technical issues, developing action plans until issues are resolved.
Qualifications:
Required:
โข Bachelor's degree and minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
โข Ability to diffuse potentially difficult situations and facilitate solutions agreeable to multiple parties
โข Ability to (daily commute) primarily in the North Phoenix AZ Region
Preferred:
โข Knowledge of KLA Laser Scanner and Dark Field products is a plus
โข Technical college degree in Engineering, Optics or Electronics, or 2+ years Semiconductor/Medical equipment service support experience
โข Willing to travel 30-60%
โข English proficient, alongside ability to read and understand technical documents and writings
Company:
Kla creates tools and services that promote innovation in the electronics industry. Founded in 1975, the company is headquartered in Milpitas, USA, with a team of 10001+ employees. The company is currently Late Stage.