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Support Engineer Jobs in Tacoma, WA (NOW HIRING)

CMIT Solutions of Bellevue

Support Engineer

Seattle, WA

$25 - $30/hr

CMIT PNW is hiring a Support Engineer to join our in-person service team in Seattle's SODO district. You'll be the go-to resource for day-to-day end-user support and modern workplace troubleshooting ...

Cooley LLP

Product Support Engineer

Seattle, WA · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

Cooley

Product Support Engineer

Seattle, WA · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

PactFi

Client Support Engineer

Seattle, WA · On-site +1

$130K - $150K/yr

About the Job We're seeking a Client Support Engineer to drive technical execution across the end-to-end client lifecycle. This is a hands-on role reporting to the Client Enablement Lead. From day ...

PactFi

Client Support Engineer

Seattle, WA · Remote

$130K - $150K/yr

About the Job We're seeking a Client Support Engineer to drive technical execution across the end-to-end client lifecycle. This is a hands-on role reporting to the Client Enablement Lead. From day ...

SSA Marine

Portfolio Support Engineer

Seattle, WA · On-site

The Portfolio Support Engineer is an entry-level engineering development position designed for a recent engineering graduate with a strong interest in project management, business processes ...

LiveRamp

Dedicated Support Engineer

Seattle, WA · On-site

$92K - $119K/yr

Become a member of our Dedicated Support Engineer team, and work to solve technical challenges as they arise while also leveraging your soft skills to thrill your clients. * Manage a ticket queue to ...

Aquent

Systems Support Engineer

Tacoma, WA · On-site +1

$55 - $58/hr

Effectively escalate complex issues to the owning engineering team, providing precise reproductions and all necessary context for immediate action. * Continuously improve support documentation by ...

Salesforce, Inc.

Technical Support Engineer

Seattle, WA · On-site

Bachelor's degree in Computer Science, Engineering, or related technical discipline, or equivalent experience. * 2+ years of experience in technical support, software engineering, or related customer ...

VAST Data

Customer Support Engineer

Seattle, WA · On-site

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

SUSE

Cloud Native Support Engineer

Home, WA · Hybrid

Cloud Native Support Engineer This role ensures the resilience and optimal performance of enterprise container management platforms across multi-cloud and hybrid infrastructures. It primarily focuses ...

Amazon

Support Engineer, Amazon Leo

Bellevue, WA · On-site

We are seeking a Support Engineer to join the Amazon Leo Productivity Services team. In this role, you will provide operational support, administration, and continuous improvement of enterprise ...

Amazon

Support Engineer, Amazon Leo

Bellevue, WA · On-site

We are seeking a Support Engineer to join the Amazon Leo Productivity Services team. In this role, you will provide operational support, administration, and continuous improvement of enterprise ...

Amazon

Support Engineer V - AMZ9898385

Seattle, WA · On-site

$121K - $163K/yr

Support Engineer V Job Location: Seattle, Washington Job Number: AMZ9898385 Position Responsibilities: Work with peers and other teams on high-severity, active support issues, prioritizing mitigation ...

Amazon

Support Engineer, Amazon Leo

Bellevue, WA

We are seeking a Support Engineer to join the Amazon Leo Productivity Services team. In this role, you will provide operational support, administration, and continuous improvement of enterprise ...

Hasbro

Workplace Technology Support Engineer

Renton, WA · On-site

The Workplace Technology Support Engineer supports the stability, performance, and continuous improvement of workplace technology systems across the organization. Help resolve complex technical ...

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All JobsSupport Engineer JobsSupport Engineer Jobs in Tacoma, WA

Support Engineer information

See Tacoma, WA salary details

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$42

$72

How much do support engineer jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for support engineer in Tacoma, WA is $42.72, according to ZipRecruiter salary data. Most workers in this role earn between $31.68 and $49.95 per hour, depending on experience, location, and employer.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How much do support engineers make?

Support engineers in general earn a median annual salary of around $70,000 to $90,000, depending on experience, certifications, and the industry. Salaries can be higher in major metropolitan areas and for those with specialized skills in troubleshooting, networking, or specific software tools.

What degree do I need to be a support engineer?

Support engineers typically hold at least a bachelor's degree in computer science, information technology, or a related field. Relevant skills such as troubleshooting, knowledge of operating systems, and certifications like CompTIA or Cisco can also be valuable for the role.
More about Support Engineer jobs

What are the most commonly searched types of Support Engineer jobs in Tacoma, WA?

The most popular types of Support Engineer jobs in Tacoma, WA are:

What job categories do people searching Support Engineer jobs in Tacoma, WA look for?

The top searched job categories for Support Engineer jobs in Tacoma, WA are:

What cities near Tacoma, WA are hiring for Support Engineer jobs?

Cities near Tacoma, WA with the most Support Engineer job openings:

Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Tacoma, WA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $88,855 per year, or $42.7 per hour.

Support Engineer

CMIT Solutions of Bellevue

Seattle, WA

$25 - $30/hr

Full-time

Posted 17 days ago

Job description

CMIT PNW is hiring a Support Engineer to join our in-person service team in Seattle’s SODO district. You’ll be the go-to resource for day-to-day end-user support and modern workplace troubleshooting, with opportunities to grow into deeper Microsoft 365 and identity administration over time. If you enjoy solving problems, documenting clean processes, and delivering a great customer experience, we’d love to meet you.

Role Details
  • Location: In-person (Seattle – SODO). No relocation provided.
  • Schedule: Monday–Friday (M–F) with an on-call rotation
  • Pay: $25–$30 per hour (DOE)
  • Employment: 90-day probationary period
  • Benefits: 100% employer-paid health insurance, 401(k) with match, PTO, training opportunities, drinks & snacks on-site, and lunch provided on Wednesdays
What You’ll Do
  • Provide friendly, responsive Tier 1 support via phone, email, chat, and tickets.
  • Troubleshoot Windows/macOS issues, Microsoft 365 apps, printers/peripherals, and general endpoint problems.
  • Support Microsoft 365 administration tasks (account access, Teams/SharePoint/Exchange basics) and follow established workflows.
  • Handle identity-related requests including password resets, MFA help, and occasional Active Directory user/group updates.
  • Triage and resolve connectivity issues (VPN, Wi‑Fi, firewall basics), escalating complex cases with clear notes.
  • Document every ticket thoroughly and build repeatable internal procedures that help the team scale.
  • Support onboarding/offboarding by provisioning and deprovisioning accounts and devices.
  • Maintain accurate asset inventory records and assist with deployments, upgrades, and maintenance.
  • Collaborate with Senior Support Engineers and vendors on advanced troubleshooting and root-cause analysis.
What We’re Looking ForRequired
  • 1+ years in a help desk, desktop support, MSP, or service desk environment (or equivalent hands-on experience).
  • Strong customer service mindset and clear written communication in tickets.
  • Working knowledge of Windows and/or macOS troubleshooting fundamentals.
  • Comfort supporting Microsoft 365 applications and common workplace tooling.
  • Basic networking troubleshooting (DNS concepts, connectivity, VPN/Wi‑Fi basics).
  • Ability to follow procedures, document what you do, and improve processes over time.
Preferred
  • Microsoft 365 administration exposure (Exchange Online, Teams, SharePoint, Entra ID/Azure AD basics).
  • Device management experience (Intune/MDM) or familiarity with deployment tools.
  • Active Directory user/group administration experience.
  • Experience documenting procedures and maintaining knowledge bases (e.g., IT Glue).
  • Relevant certifications (CompTIA A+/Network+, Microsoft Fundamentals) or a plan to pursue one annually (company-supported).
  • 2+ years' experience in desktop support.

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