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Support Engineer Jobs in Tennessee (NOW HIRING)

Nephila

Support Engineer

Nashville, TN · On-site

$600/day

We are seeking a motivated and customer-focused Support Engineer to join our Infrastructure Technology team. In this role, you will act as the first point of contact for all technical support issues ...

Nephila

Support Engineer

Nashville, TN

$600/day

We are seeking a motivated and customer-focused Support Engineer to join our Infrastructure Technology team. In this role, you will act as the first point of contact for all technical support issues ...

Warby Parker

Support Engineer II

Nashville, TN · On-site

Warby Parker is on the lookout for a well-rounded Support Engineer to join our Technology Services team. Our team focuses on identifying the root causes of recurring operational challenges and ...

Warby Parker

Support Engineer II

Nashville, TN · On-site

Warby Parker is on the lookout for a well-rounded Support Engineer to join our Technology Services team. Our team focuses on identifying the root causes of recurring operational challenges and ...

Wmeimg

AV Support Engineer

Nashville, TN

WME is seeking an on-site AV Support Engineer to directly support all scheduled in-office live events, meetings, conference room and full-office AV systems. This role will also include some backup ...

WME Group

AV Support Engineer

Nashville, TN

WME is seeking an on-site AV Support Engineer to directly support all scheduled in-office live events, meetings, conference room and full-office AV systems. This role will also include some backup ...

WME Group

AV Support Engineer

Nashville, TN · On-site

WME is seeking an on-site AV Support Engineer to directly support all scheduled in-office live events, meetings, conference room and full-office AV systems. This role will also include some backup ...

Amazon

ITS Support Engineer I

Nashville, TN · On-site

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...

Amazon

ITS Support Engineer I

Nashville, TN · On-site

As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees', providing seamless end-to-end services and friction-less on-site technical support ensuring ...

Amazon

ITS Support Engineer I

Nashville, TN · On-site

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...

Amazon

ITS Support Engineer I

Nashville, TN · On-site

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...

Amazon

ITS Support Engineer I

Nashville, TN

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...

GDI Infotech

IT SUpport Engineer

Nashville, TN · On-site

IT Support Engineer Location: Nashville, TN (Hybrid) Employment Type: Direct Hire or Contract-to-Hire We are a growing Managed Service Provider supporting clients across multiple industries and are ...

Trimble

Enterprise Support Engineer

Knoxville, TN · On-site +1

$102K - $126K/yr

As a Enterprise Support Engineer for our CMS team, you will serve as the dedicated technical backbone for strategic Vista ERP customers, solving complex post-implementation challenges and building ...

Hy-Tek

Automation Support Engineer

Memphis, TN · On-site

Automation Support Engineer Department: Client Support Services Supervisor: Manager of Innovative Services Job Purpose: The Automation Support Engineer maximizes customer satisfaction by performing ...

Hy-Tek

Automation Support Engineer

Memphis, TN · On-site

Automation Support Engineer Department: Client Support Services Supervisor: Manager of Innovative Services Job Purpose: The Automation Support Engineer maximizes customer satisfaction by performing ...

ACA Group

Application Support Engineer

Chattanooga, TN · Hybrid

This role is integral to the daily operations of our technology support team, with a specific focus ... Work collaboratively with developers and product owners to identify corrective actions or effective ...

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All JobsSupport Engineer JobsSupport Engineer Jobs in Tennessee

Support Engineer information

See Tennessee salary details

$15

$36

$61

How much do support engineer jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for support engineer in Tennessee is $36.19, according to ZipRecruiter salary data. Most workers in this role earn between $26.83 and $42.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Engineer, and why are they important?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

What are Support Engineers?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How does a Support Engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.
More about Support Engineer jobs
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What job categories do people searching Support Engineer jobs in Tennessee look for? The top searched job categories for Support Engineer jobs in Tennessee are:
What are popular job titles related to Support Engineer jobs in TN? For Support Engineer jobs in TN, the most frequently searched job titles are:
Support Engineer jobs near you

Support Engineer

Nephila

Nashville, TN • On-site

$600/day

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

WHO WE ARE:
We are asset managers with an insurance twist - we manage $8 billion of catastrophe, specialty and climate related insurance-linked securities (ILS). At Nephila, we like to shake up the status quo. We were pioneers in offering alternative funding to the reinsurance industry and were also the first to introduce a strategy specifically for managing climate-related risks. We have offices in Bermuda, London, and Nashville.
WHAT WE VALUE:
  • Entrepreneurial spirit
  • Thinking outside the box
  • Collaboration, curiosity and authenticity
  • Interesting and innovative work
  • Autonomy and ownership

ABOUT THE ROLE:
We are seeking a motivated and customer-focused Support Engineer to join our Infrastructure Technology team. In this role, you will act as the first point of contact for all technical support issues across the business, providing timely and effective assistance to end users.
You will be responsible for triaging incoming requests, resolving common technical issues, and coordinating with colleagues across the Infrastructure and Engineering teams to escalate and remediate more complex problems. This role is ideal for someone looking to build their technical skillset in a collaborative, fast-paced, Cloud based technology environment.
Key Responsibilities
  • Act as the first line of support for all IT-related queries via ticketing system, email, and in-person requests
  • Troubleshoot and resolve day-to-day technical issues across hardware, software, and user environments
  • Log, categorize, and prioritize support tickets, ensuring accurate and timely updates
  • Escalate complex or unresolved issues to the appropriate Infrastructure or Engineering teams, providing clear context and diagnostics
  • Work closely with senior engineers to support issue resolution and learn troubleshooting best practices
  • Assist with root cause identification by gathering relevant information and documenting findings
  • Support and maintain end-user devices including laptops, desktops, mobile devices, and peripherals
  • Assist with user account setup, access requests, and permissions in line with security policies
  • Contribute to maintaining accurate documentation, knowledge base articles, and standard procedures
  • Provide clear and professional communication to users, ensuring a high level of customer service
  • Support onboarding and offboarding processes for employees
  • Participate in team projects such as system rollouts, upgrades, and process improvements as required

Qualifications, Skills and Experience:
  • A minimum of two years' experience supporting Windows in a corporate environment
  • Basic understanding of Active Directory & Azure Active Directory, Microsoft 365 products, and user account management
  • Familiarity with ticketing systems or IT service management tools
  • Understanding of basic networking concepts
  • Exposure to endpoint management tools is a plus, as is a basic understanding of PowerShell, SQL, and SQL Server
  • Willingness to learn and develop technical skills across infrastructure and cloud technologies
  • Ability to be in the office 5 days a week most weeks

Our ideal candidate has...
  • A strong customer service mindset with a helpful and approachable attitude
  • Good communication skills, with the ability to explain technical issues clearly to non-technical users
  • Strong organizational skills and attention to detail
  • A proactive and curious approach to learning and problem solving
  • Ability to manage and prioritize multiple requests in a fast-paced environment
  • A collaborative mindset and willingness to work closely with team members to resolve issues
  • Eagerness to grow into a more advanced technical support role over time

WHAT WE OFFER:
  • Total compensation (base salary plus bonus target) between $75,000 and $100,000
  • Comprehensive Medical, Dental and Vision coverage with premiums fully funded by the company
  • Paid time off of 20 days per year, increasing with tenure, plus 5 sick days, and paid holidays
  • 401K Match up to 4%
  • Annual wellness benefit up to $600
  • Variety of paid leave policies
  • Daily lunch when working from a Nephila office

Nephila Advisors is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics.

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