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Support Engineer Jobs in Tennessee (NOW HIRING)

Nirvana Health & Wellness

IT Support Engineer

Antioch, TN · On-site

$25 - $38/hr

We are looking for an IT Support Technician LAN, WAN who will be responsible for maintaining and administering our company's computer networks. Your primary duties will include hardware, software ...

Velocity1

Escalation Engineer

Madison, AL · On-site

Summary/Objectives The Escalation Engineer serves as a tier-3 resource for escalated service issues ... Provide technical support for users via phone, email, remote or onsite. * Provide support for ...

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How much do support engineer jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for support engineer in Tennessee is $36.19, according to ZipRecruiter salary data. Most workers in this role earn between $26.83 and $42.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

How much do support engineers make?

Support engineers typically earn a median salary of around $70,000 to $90,000 annually, depending on experience, certifications, and the industry. Salaries can vary based on location, with higher wages often found in metropolitan areas and for those with specialized skills in troubleshooting, networking, or technical support tools.
More about Support Engineer jobs
What are the most commonly searched types of Support Engineer jobs in Tennessee? The most popular types of Support Engineer jobs in Tennessee are:
What are popular job titles related to Support Engineer jobs in Tennessee? For Support Engineer jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Support Engineer jobs in Tennessee look for? The top searched job categories for Support Engineer jobs in Tennessee are:
What are popular job titles related to Support Engineer jobs in TN? For Support Engineer jobs in TN, the most frequently searched job titles are:
Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Tennessee as of August 2026, with employment types broken down into 90% Full Time, 4% Part Time, 4% Contract, and 2% Nights. Highlights an 94% In-person, 2% Hybrid, and 4% Remote job distribution, with an average salary of $75,269 per year, or $36.2 per hour.

Senior End User Support Engineer

Commify

Chattanooga, TN • Hybrid

Other

Medical, Life, Retirement, PTO

Posted 25 days ago

Job description

At Commify, we're not just a company, we're a globally connected team of innovators who love what we do. As a CPaaS leader with 25 years of groundbreaking experience, we're the force behind over 7 billion customer interactions each year, enabling businesses worldwide to connect via advanced channels like SMS, RCS, and complex mobile journeys.

Our culture is our core strength. Operating across the UK, EMEA, the USA, and Australia, we've fostered a truly diverse and connected environment, earning a consistent 4 out of 5 culture score in our employee engagement surveys. You'll join a vibrant team where your diverse experience makes a daily global impact.

We need talented people to grow a global company where everyone feels proud to belong, have a purpose and do their best to directly shape the digital future.

Role Overview

We are seeking a Senior End User Support Engineer to join our dynamic IT support team. In this role, you will provide high-level technical support to end users, ensuring prompt resolution of IT issues and contributing to a seamless technology experience across the organization. You will be responsible for handling complex incidents, mentoring junior support staff, and collaborating with various teams to implement IT improvements.

Requirements

Key Responsibilities:

  • Providing excellent service as the final escalation point for technical issues across our core platforms, including Windows, macOS, Google Workspace, Slack, and Entra ID.
  • Leading and taking ownership of the end-user device vulnerability management process, including system patching, auditing, and ensuring we adhere to industry best practices.
  • Identifying and implementing automation opportunities, particularly within Microsoft Intune, to reduce manual workload and increase the team's response time.
  • Serving as a role model and technical mentor for junior team members, providing guidance, support, and deputising for the Team Leader when required.
  • Managing the full lifecycle of hardware and software support escalations, logging them in our ticketing system and seeing them through to resolution.
  • Playing a key role in integration projects, including the migration and consolidation of internal tools and back-office systems.
  • Managing employee IT onboarding and offboarding workflows, including asset tracking of hardware and software.

Required Skills and Qualifications:

  • Proven experience in a senior IT support or systems administration role.
  • Excellent communication and customer service skills, able to deal with users face-to-face, over the phone, or via a ticketing system.
  • Expert-level knowledge of Windows and macOS operating systems, including builds, imaging, and deployments.
  • Experience managing hybrid identity environments, with skills in both modern Entra ID and legacy Active Directory, helping to support our transition to a fully cloud-based system.
  • Hands-on experience with Mobile Device Management (MDM) platforms, specifically Microsoft Intune.
  • Proficiency with ticketing and documentation tools, specifically the Atlassian suite (Jira, Confluence).
  • A demonstrable ability to automate processes using scripting languages (e.g., PowerShell).
  • A clear ambition to develop into a management position, with a long-term goal of taking on line management responsibilities.
  • Experience with inter-office networking and VoIP technologies.
  • Experience with vendor management and procurement.

Benefits

  • Competitive salary of $120,000- $150,000 per annum (depending on experience).
  • Company Bonus
  • Hybrid working
  • Generous paid leave.
  • Enhance family leave.
  • Birthday day off.
  • Mental Health Support through our Wellbeing partner, Calm.
  • Wellbeing leave and a Mental Health First Aider program.
  • Giving back days to help support causes close to your heart.
  • Unlimited professional & personal learning.
  • Total Rewards, including retirement planning, healthcare and life assurance. 
  • And did we mention our epic team socials? We know how to celebrate in style!

Apply