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Support Engineer Jobs in Tennessee (NOW HIRING)

FirstBank

IT Site Support Engineer

Franklin, TN · On-site

$65 - $90/hr

Summary We are seeking a highly skilled IT On-Site Support Engineer to provide technical expertise to our organization, with a strong emphasis on executive-level support and audio/video ...

FirstBank

IT Site Support Engineer

Franklin, TN · On-site

Summary: We are seeking a highly skilled IT On-Site Support Engineer to provide technical expertise to our organization, with a strong emphasis on executive-level support and audio/video ...

FirstBank

IT Site Support Engineer

Franklin, TN

Summary: We are seeking a highly skilled IT On-Site Support Engineer to provide technical expertise to our organization, with a strong emphasis on executive-level support and audio/video ...

Nirvana Health & Wellness

IT Support Engineer

Antioch, TN · On-site

$25 - $38/hr

We are looking for an IT Support Technician LAN, WAN who will be responsible for maintaining and administering our company's computer networks. Your primary duties will include hardware, software ...

FirstBank

IT Site Support Engineer

Franklin, TN · On-site

We are seeking a highly skilled IT On-Site Support Engineer to provide technical expertise to our organization, with a strong emphasis on executive-level support and audio/video teleconferencing ...

Motive

Senior IT Support Engineer

Nashville, TN · Hybrid

What We're Looking For: * 5+ years of experience in IT engineering, systems administration, network engineering, or a related corporate IT role. * Expertise supporting modern corporate IT ...

Motive

Senior IT Support Engineer

Nashville, TN · On-site +1

$125K - $170K/yr

What We're Looking For: * 5+ years of experience in IT engineering, systems administration, network engineering, or a related corporate IT role. * Expertise supporting modern corporate IT ...

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All JobsSupport Engineer JobsSupport Engineer Jobs in Tennessee

Support Engineer information

See Tennessee salary details

$15

$36

$61

How much do support engineer jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for support engineer in Tennessee is $36.19, according to ZipRecruiter salary data. Most workers in this role earn between $26.83 and $42.31 per hour, depending on experience, location, and employer.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How much do support engineers make?

Support engineers in general earn a median annual salary of around $70,000 to $90,000, depending on experience, certifications, and the industry. Salaries can be higher in major metropolitan areas and for those with specialized skills in troubleshooting, networking, or specific software tools.

What degree do I need to be a support engineer?

Support engineers typically hold at least a bachelor's degree in computer science, information technology, or a related field. Relevant skills such as troubleshooting, knowledge of operating systems, and certifications like CompTIA or Cisco can also be valuable for the role.
More about Support Engineer jobs

What are the most commonly searched types of Support Engineer jobs in Tennessee?

The most popular types of Support Engineer jobs in Tennessee are:

What are popular job titles related to Support Engineer jobs in Tennessee?

For Support Engineer jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Support Engineer jobs in Tennessee look for?

The top searched job categories for Support Engineer jobs in Tennessee are:

What are popular job titles related to Support Engineer jobs in TN?

For Support Engineer jobs in TN, the most frequently searched job titles are:

Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 4% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $75,269 per year, or $36.2 per hour.

IT Site Support Engineer

FirstBank

Franklin, TN • On-site

$65 - $90/hr

Other

Posted 11 days ago

Job description

Summary

We are seeking a highly skilled IT On-Site Support Engineer to provide technical expertise to our organization, with a strong emphasis on executive-level support and audio/video teleconferencing systems. In this role, you will play a crucial part in ensuring that our executives and associates have a flawless technology experience, especially in terms of communication and collaboration tools. Associate must provide top quality IT Support to all employees in the local office and other FirstBank personnel or clients that are working from or being supported by the team.

Essential Duties and Responsibilities
  • Offer personalized and responsive IT support to C-level executives and other high-ranking personnel.
  • Address executive-specific technology requirements, including the setup and configuration of devices (laptops, mobile devices), and the swift resolution of software and hardware issues.
  • Provide responsive, timely support to all service requests and incidents. Document all activities and interactions in the ticketing system, communicating changes in status.
  • Diagnose and resolve hardware and software problems for all employees, with a particular focus on rapid response times for executive staff.
  • Coordinate and collaborate with the IT team to **escalate and resolve** complex technical issues, including LAN, WAN, and special application issues.
  • Oversee and maintain audio and video conferencing systems, including troubleshooting any issues that may arise during meetings.
  • Collaborate with external vendors for equipment configuration and maintenance.
  • Provide training and guidance to executives and staff on the effective use of audio/video conferencing and collaboration tools.
  • Perform maintenance activities to validate inventory of IT equipment and accessories, ensuring the availability of necessary resources.
  • Ensure IT system usage and changes, including teleconferencing tools, adhere to security and compliance standards.
  • Assist in implementing data protection and backup procedures.
  • Create and maintain documentation for troubleshooting procedures, equipment setup, and user guides.
  • Collaborate with the IT team and other departments to streamline technology-related processes and drive continuous improvements.
  • Approximately 10-25% travel, some overnight travel is required.
  • Other projects duties as assigned.
Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
  • Minimum Associate Degree in IT, or equivalent work experience.
  • Proven experience in providing executive-level IT Support.
  • Certification in relevant methodologies and technologies (e.g., ITIL, Microsoft 365, Microsoft Teams) is desirable.
Skills and Abilities
  • Strong expertise in audio/video conferencing systems and tools (i.e., Microsoft Teams).
  • Exceptional troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and prioritize tasks effectively.
  • Ability to demonstrate the highest level of ethical behavior and confidentiality and maintain confidentiality with sensitive information.
  • Respectful demeanor toward other associates and managers that promotes a positive and professional work environment.
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