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Support Engineer Jobs in Tennessee (NOW HIRING)

KEYENCE

Field Application Engineer

Knoxville, TN · On-site +1

$54K - $81K/yr

The title for this role may be called Application Engineer, Vision Consulting Engineer, or Integration Support Engineer depending on the product line you may be hired for. * Solve complex customer ...

KEYENCE

Field Application Engineer

Brentwood, TN · On-site +1

$54K - $81K/yr

The title for this role may be called Application Engineer, Vision Consulting Engineer, or Integration Support Engineer depending on the product line you may be hired for. * Solve complex customer ...

Glow Networks

IMS Core Engineer

Memphis, TN · On-site

$73K - $98K/yr

Customer Support Engineer / IMS CORE - MEMPHIS, TN _ 100% onsite Duration: 12 Months, Extendable Location: Memphis, TN Candidates Must have and be able to discuss in detail during a technical ...

Trimble

SQL Support Specialist

Knoxville, TN · On-site +1

Optimize Performance and Data Integrity as our next SQL Support Specialist! Are you a SQL expert ... Collaborate with engineering to implement performance optimizations and monitor production ...

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All JobsSupport Engineer JobsSupport Engineer Jobs in Tennessee

Support Engineer information

See Tennessee salary details

$15

$36

$61

How much do support engineer jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for support engineer in Tennessee is $36.19, according to ZipRecruiter salary data. Most workers in this role earn between $26.83 and $42.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Engineer, and why are they important?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

What engineers make $500,000?

Senior support engineers with extensive experience, specialized skills, and certifications in areas like cloud computing, networking, or cybersecurity can reach salaries of $500,000 or more, especially in high-cost regions or large organizations. Achieving this level often requires leadership roles, performance bonuses, stock options, or profit sharing.

What are Support Engineers?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How does a Support Engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What does a support engineer do?

A support engineer provides technical assistance to customers or internal teams by diagnosing and resolving hardware, software, or network issues. They often use troubleshooting tools, communicate solutions clearly, and may document cases for future reference, typically working in environments that require strong problem-solving skills and technical knowledge.

How much do support engineers make in the US?

Support engineers in the US typically earn an average salary ranging from $60,000 to $90,000 per year, depending on experience, location, and industry. Entry-level positions may start around $50,000, while experienced support engineers with specialized skills can earn over $100,000 annually.

How much does a support engineer make?

Support engineers in Texas typically earn an average salary ranging from $55,000 to $75,000 annually, depending on experience, certifications, and the industry. Entry-level positions may start lower, while experienced support engineers with specialized skills can earn higher wages and additional benefits.
More about Support Engineer jobs
What are the most commonly searched types of Support Engineer jobs in Tennessee? The most popular types of Support Engineer jobs in Tennessee are:
What are popular job titles related to Support Engineer jobs in Tennessee? For Support Engineer jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Support Engineer jobs in Tennessee look for? The top searched job categories for Support Engineer jobs in Tennessee are:
What are popular job titles related to Support Engineer jobs in TN? For Support Engineer jobs in TN, the most frequently searched job titles are:
Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Tennessee as of June 2026, with employment types broken down into 90% Full Time, 4% Part Time, 4% Contract, and 2% Nights. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $75,269 per year, or $36.2 per hour.

IT Systems Engineer(Client Platforms Support)

First Horizon Bank

Memphis, TN • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 11 days ago

First Horizon Bank rating

8.3

Company rating: 8.3 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

35th of 142 rated banks

Job description

No Sponsorship will be provided for this role.

Location: Memphis, TN or Birmingham, AL

Weekly Schedule: Monday- Friday, 9am-5pm

We are seeking a Systems Engineer to work in Client Platforms troubleshooting, systems triage, and ticket/incident support.  This engineer should be capable of working both independently and collaboratively within our support team, as well as with our call center personnel and our development teams. The ideal candidate will have a strong interest in problem solving and working through a variety of backend systems and core applications for purposes of research, log analysis, testing, results validation and troubleshooting to resolve customer-facing issues. Additional tasks can include - improve monitoring to proactively find issues before they become major problems, documenting any defects or findings for our development teams to work towards, and anything else that helps us deliver strategic value for our clients and associates.

Essential Duties and Responsibilities

  • Pursue any assigned incidents or tickets to resolution across a variety of backend systems and applications, with an emphasis on those that are affecting our clients.
  • Interact and collaborate with associates, internal clients and Client Platforms product owners to identify defects, resolve issues, and improve our stability and value to our customers.
  • Perform root-cause analysis for production incidents and help identify new features that might help mitigate such issues going forward.
  • Improve our monitoring footprint of essential systems when incidents identify gaps in our current monitoring alerts.
  • Stay up to date with emerging technologies, including AI—and apply tools to increase efficiency in resolving issues, adding to our support toolsets, and improving our “Mean Time To Resolution” (MTTR).
  • On-Call Rotation with other team members for 24x7 coverage of critical issues.
  • Perform additional duties and attend additional training as needed for the Client Platforms Support team.

    Qualifications

    • Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
    • Experience in incident management and problem solving is preferred but not required.

    Required Skills:

    • Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
    • High energy with a ‘can do’ attitude.
    • Ability to work independently as well as collaboratively within the Client Platforms Support team and other teams within the bank.
    • Ability to analyze, document, and communicate findings as tickets are resolved, including RCA for larger scale issues.
    • Excellent skills in conveying information to associates at all levels and collaborating with call center staff, business partners, and technical teams.
    • Ability to interact professionally with a customer in tandem with our call center if required as part of incident troubleshooting.

    Preferred Skills:

    • Experience with Splunk log analysis, API tools, and SOAP XML tools to use in troubleshooting as needed.
    • Experience troubleshooting Web and Mobile based client applications.
    • Familiarity with technology concepts (such as cloud platforms, containers, or data-driven applications).
    • Experience working with data analysis and SQL Queries as needed.
    • Administration fundamentals of UNIX and Windows systems.
    • Knowledge or experience with programming in modern Development languages and Cloud-native design patterns.
    • Application Security with Single Sign On (SSO).
    • Familiarity with DevOps best practices including DevOps tools (i.e. Jenkins, Bitbucket).
    • Lucid Charts (or equivalent workflow/modeling tool).
    • Atlassian Jira (or similar Agile/project tracking tool).
    • Comfortable working in fast-paced environments, with a strong dedication to serving associates and delivering strategic value for our clients.
    • Exposure to financial services, applications, processes, and payment networks.

    About Us

    First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com. 

    Benefit Highlights

    • Medical with wellness incentives, dental, and vision

    • HSA with company match

    • Maternity and parental leave

    • Tuition reimbursement

    • Mentor program

    • 401(k) with 6% match

    • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

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