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Escalation Engineer Jobs in Tennessee (NOW HIRING)

Humana

Senior Storage Engineer

Nashville, TN · On-site

Troubleshooting and escalation support Cyber Recovery & Ransomware Protection * Design and ... Engineering & Architecture * Provide technical leadership for backup, storage, and recovery ...

Humana

Senior Storage Engineer

Nashville, TN · On-site

Troubleshooting and escalation support Cyber Recovery & Ransomware Protection * Design and ... Engineering & Architecture * Provide technical leadership for backup, storage, and recovery ...

Humana

Senior Storage Engineer

Nashville, TN · On-site

Troubleshooting and escalation support Cyber Recovery & Ransomware Protection * Design and ... Engineering & Architecture * Provide technical leadership for backup, storage, and recovery ...

Aegis Sciences Corp

Senior Network Engineer

Nashville, TN · On-site

$100K - $137K/yr

The Senior Network Engineer provides advanced troubleshooting, technical guidance, standards development, and escalation support to the IT department and Aegis team members as needed. Candidates must ...

System One

Senior F5 Network Engineer

Knoxville, TN · On-site

$99K - $136K/yr

The engineer will also serve as a senior escalation point for complex F5 and network related production issues, performing root cause analysis and independently driving issues through resolution. The ...

System One

Senior F5 Network Engineer

Knoxville, TN · On-site

$99K - $136K/yr

The engineer will also serve as a senior escalation point for complex F5 and network related production issues, performing root cause analysis and independently driving issues through resolution. The ...

System One

Senior F5 Network Engineer

Knoxville, TN · On-site

$99K - $136K/yr

The engineer will also serve as a senior escalation point for complex F5 and network related production issues, performing root cause analysis and independently driving issues through resolution. The ...

Oracle

Senior Core Infrastructure Engineer

Nashville, TN · On-site

$104K - $142K/yr

You will partner with customer engineering teams and Oracle's cloud infrastructure, networking ... Establish service-health metrics, escalation mechanisms, and clear executive-level operational ...

System One

Senior F5 Network Engineer

Knoxville, TN · On-site

$99K - $136K/yr

The engineer will also serve as a senior escalation point for complex F5 and network related production issues, performing root cause analysis and independently driving issues through resolution. The ...

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All JobsEscalation Engineer JobsEscalation Engineer Jobs in Tennessee

Escalation Engineer information

See Tennessee salary details

$42.2K

$88.1K

$123.9K

How much do escalation engineer jobs pay per year?

As of Sep 6, 2026, the average yearly pay for escalation engineer in Tennessee is $88,096.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,900.00 and $99,800.00 per year, depending on experience, location, and employer.

What is an escalation engineer?

An Escalation Engineer is a technical professional responsible for handling complex customer issues that cannot be resolved by frontline support teams. They analyze, troubleshoot, and resolve escalated technical problems, often working closely with developers, product teams, and customers. Their role requires deep technical expertise, strong problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders. Escalation Engineers may also provide feedback to improve product stability and support processes.

What types of issues does an escalation engineer typically handle on a daily basis?

An Escalation Engineer is responsible for addressing the most complex technical problems that frontline support teams are unable to resolve, which may include critical system outages, persistent software bugs, or high-impact customer issues. You can expect to investigate root causes, coordinate with various internal teams such as development or product management, and provide timely, thorough solutions to customers. The role often requires documenting findings, advising on preventative measures, and ensuring long-term resolution of challenging cases. This hands-on and collaborative environment makes the position both demanding and rewarding for those who enjoy problem-solving.

What are the key skills and qualifications needed to thrive as an escalation engineer?

To thrive as an Escalation Engineer, you need a strong foundation in troubleshooting, systems analysis, and advanced technical support, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, operating systems, and relevant certifications such as ITIL or Microsoft Certified Solutions Expert is highly valuable. Outstanding communication, problem-solving ability, and resilience under pressure are vital soft skills in this position. These skills ensure rapid response and resolution to complex issues, maintaining customer satisfaction and organizational credibility.

What does an escalation engineer do?

An escalation engineer handles complex technical issues that cannot be resolved by frontline support teams. They analyze problems, coordinate with other departments, and provide advanced troubleshooting to ensure customer satisfaction, often using tools like ticketing systems and technical documentation.

What are the most commonly searched types of Escalation Engineer jobs in Tennessee?

The most popular types of Escalation Engineer jobs in Tennessee are:

What are popular job titles related to Escalation Engineer jobs in Tennessee?

For Escalation Engineer jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Escalation Engineer jobs in Tennessee look for?

The top searched job categories for Escalation Engineer jobs in Tennessee are:

Escalation Engineer jobs near you
Infographic showing various Escalation Engineer job openings in Tennessee as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, 4% Contract, and 1% Nights. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $88,096 per year, or $42.4 per hour.

Operations Engineer - Privileged Access Management

The Rockridge Group

Nashville, TN

$67K - $90K/yr

Full-time

Re-posted 17 days ago

Job description

Title:  Privileged Access Management (PAM) Operations Engineer
Location: Nashville, Tennessee
Job Type:  Full Time
 
Your role:
 
• A Security Tools subject matter expert is required to work within the global Middleware services organization to provide level 3 expertise for PowerBroker/PowerKeeper, ODSEE, Kerberos and day to day support of production, UAT and development environments
• The successful applicant will be the global service technical lead and escalation point for PowerBroker, PowerKeeper, ODSEE and Kerberos and the technical product owner for either PowerBroker, PowerKeeper, ODSEE or Kerberos
• Out of hours Rota and weekend working as required, compliance with operational / change management etc. Collaboration with engineering/product management to ensure timely delivery of product updates/upgrades related to PowerBroker, PowerKeeper, ODSEE and Kerberos
• The role includes planning and ensuring tech refresh for various components including the application itself are completed. Investigation and providing RCA as well as solutions or workaround related issues escalated by level 2 and to interface with engineering on potential bug fixing and feature enhancements.
• Providing advice on client related escalations/issues/queries on best knowledge basis and promptly escalate to engineering when requiring their intervention. Planning and coordination application/infra failover during the major events like Infra weekend, BCM tests and power down activities.
• The successful candidate must have an excellent track record on Solaris/RHEL in conjunction with PowerBroker, PowerKeeper, ODSEE and Kerberos plus associated network and client/server technologies.
 
Your experience and skills:
 
  • Must have at least 5 years’ experience and knowledge of the following technologies:
    • Extremely strong in Solaris 10 +
    • Extremely strong in RHEL 5.x +
    • Proficient in Oracle DB/SQL
    • PowerBroker, PowerKeeper, ODSEE and Kerberos
    • Network, DNS, NIS, failover, load balancing etc. principals
    • Security principals and encryption standards, privileged access management models ability to follow process 
    • Ability to work and remain calm in a high pressure environment
    You have:
    A strong level of Perl/Shell scripting and an exposure to virtualization technologies (E.g. VMWare, Solaris Zones)
    • Excellent verbal and written communication skills 
    • Strong troubleshooting skills with an attention to detail and
 
 
Your team:
 
• The role is part of a global team based in Nashville
• The team provides global security services across authentication, privileged access and directory services
• The team integrates closely with other partner teams such as UNIX, networks, wintel and storage
• The teams goal is to ensure operational stability in a global environment while maintaining highly secure privileged escalation systems and leading-edge authentication and directory services: