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Escalation Engineer Jobs in Tennessee (NOW HIRING)

Patriot Talent Solutions

IT Engineer

Knoxville, TN · On-site

Knoxville, TN | IT Engineer | Full-time (On-site) We're actively recruiting an IT Engineer for our ... Provide escalated IT support across multiple client environments * Troubleshoot network issues ...

Humana

Senior Storage Engineer

Nashville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Troubleshooting and escalation support Cyber Recovery & Ransomware Protection * Design and ... Engineering & Architecture * Provide technical leadership for backup, storage, and recovery ...

Humana

Senior Storage Engineer

Nashville, TN

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Troubleshooting and escalation support Cyber Recovery & Ransomware Protection * Design and ... Engineering & Architecture * Provide technical leadership for backup, storage, and recovery ...

Humana

Senior Storage Engineer

Nashville, TN

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Troubleshooting and escalation support Cyber Recovery & Ransomware Protection * Design and ... Engineering & Architecture * Provide technical leadership for backup, storage, and recovery ...

Genesco Inc

Service Engineer II- Genesco

Nashville, TN · On-site

This role serves as an escalation point for technical issues, supports implementation of enterprise ... engineering experience within an enterprise IT environment. * Experience supporting executive ...

Genesco

Service Engineer II- Genesco

Nashville, TN · On-site

This role serves as an escalation point for technical issues, supports implementation of enterprise ... engineering experience within an enterprise IT environment. * Experience supporting executive ...

Genesco

Service Engineer II- Genesco

Nashville, TN · On-site

This role serves as an escalation point for technical issues, supports implementation of enterprise ... engineering experience within an enterprise IT environment. * Experience supporting executive ...

Genesco

Service Engineer II- Genesco

Nashville, TN · On-site

The role includes serving as an escalation point for technical issues, supporting enterprise ... engineering experience within an enterprise IT environment. • Experience supporting executive ...

Genesco

Service Engineer II- Genesco

Nashville, TN · On-site

This role serves as an escalation point for technical issues, supports implementation of enterprise ... engineering experience within an enterprise IT environment. * Experience supporting executive ...

Aegis Sciences Corp

Senior Network Engineer

Nashville, TN · On-site

$100K - $137K/yr

The Senior Network Engineer provides advanced troubleshooting, technical guidance, standards development, and escalation support to the IT department and Aegis team members as needed. Candidates must ...

Oracle

Lead Principal Field Systems Engineer

Nashville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Field Systems Engineer is a senior individual contributor role focused on improving deployment ... Translate Delivery pain points into clear requirements, process fixes, escalation paths, or ...

Oracle

Lead Principal Field Systems Engineer

Nashville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Field Systems Engineer is a senior individual contributor role focused on improving deployment ... Translate Delivery pain points into clear requirements, process fixes, escalation paths, or ...

Oracle

Lead Principal Field Systems Engineer

Nashville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Field Systems Engineer is a senior individual contributor role focused on improving deployment ... Translate Delivery pain points into clear requirements, process fixes, escalation paths, or ...

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Showing results 1-20

All JobsEscalation Engineer JobsEscalation Engineer Jobs in Tennessee

Escalation Engineer information

See Tennessee salary details

$42.2K

$88.1K

$123.9K

How much do escalation engineer jobs pay per year?

As of Aug 18, 2026, the average yearly pay for escalation engineer in Tennessee is $88,096.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,900.00 and $99,800.00 per year, depending on experience, location, and employer.

What is an escalation engineer?

An Escalation Engineer is a technical professional responsible for handling complex customer issues that cannot be resolved by frontline support teams. They analyze, troubleshoot, and resolve escalated technical problems, often working closely with developers, product teams, and customers. Their role requires deep technical expertise, strong problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders. Escalation Engineers may also provide feedback to improve product stability and support processes.

What types of issues does an escalation engineer typically handle on a daily basis?

An Escalation Engineer is responsible for addressing the most complex technical problems that frontline support teams are unable to resolve, which may include critical system outages, persistent software bugs, or high-impact customer issues. You can expect to investigate root causes, coordinate with various internal teams such as development or product management, and provide timely, thorough solutions to customers. The role often requires documenting findings, advising on preventative measures, and ensuring long-term resolution of challenging cases. This hands-on and collaborative environment makes the position both demanding and rewarding for those who enjoy problem-solving.

What are the key skills and qualifications needed to thrive as an escalation engineer?

To thrive as an Escalation Engineer, you need a strong foundation in troubleshooting, systems analysis, and advanced technical support, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, operating systems, and relevant certifications such as ITIL or Microsoft Certified Solutions Expert is highly valuable. Outstanding communication, problem-solving ability, and resilience under pressure are vital soft skills in this position. These skills ensure rapid response and resolution to complex issues, maintaining customer satisfaction and organizational credibility.

What does an escalation engineer do?

An escalation engineer handles complex technical issues that cannot be resolved by frontline support teams. They analyze problems, coordinate with other departments, and provide advanced troubleshooting to ensure customer satisfaction, often using tools like ticketing systems and technical documentation.

What are the most commonly searched types of Escalation Engineer jobs in Tennessee?

The most popular types of Escalation Engineer jobs in Tennessee are:

What are popular job titles related to Escalation Engineer jobs in Tennessee?

For Escalation Engineer jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Escalation Engineer jobs in Tennessee look for?

The top searched job categories for Escalation Engineer jobs in Tennessee are:

Escalation Engineer jobs near you
Infographic showing various Escalation Engineer job openings in Tennessee as of August 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $88,096 per year, or $42.4 per hour.

IT Engineer

Patriot Talent Solutions

Knoxville, TN • On-site

Other

Re-posted 6 days ago

Job description

Knoxville, TN | IT Engineer | Full-time (On-site)

We’re actively recruiting an IT Engineer for our client in Knoxville, TN. This is a direct-hire opportunity supporting a multi-client/MSP-style environment. The right person is a true IT generalist with strong networking fundamentals (Cisco Meraki preferred) and solid Windows/Microsoft infrastructure experience, comfortable owning escalations and jumping between priorities.
What You’ll Do

  • Provide escalated IT support across multiple client environments
  • Troubleshoot network issues (LAN/WAN, security, connectivity)
  • Handle systems administration work (Active Directory, Microsoft 365, Windows servers)
  • Participate in project work (migrations, onboarding, implementations)
  • Work independently onsite with clients while partnering with other engineers
  • Document work and communicate clearly with technical and non-technical stakeholders
Required Qualifications
  • 3+ years in IT support / systems / network support (IT Engineer / Project Engineer background fits well)
  • Experience in an MSP or multi-client environment strongly preferred
  • Strong networking fundamentals (Meraki a plus)
  • Well-rounded infrastructure experience across Windows/Microsoft tools
  • Proven ability to context switch and manage multiple priorities
  • Strong customer-facing communication skills

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