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Support Engineer Jobs in Edison, NJ (NOW HIRING)

Avoca AI

Support Engineer

New York, NY · On-site

$120K - $170K/yr

As a Support Engineer at Avoca, you're the person who makes that moment go well. This is a hands-on, high-autonomy role. You'll own customer issues end-to-end: triaging incoming tickets, debugging ...

Writer

Support engineer

New York, NY · On-site

$112K - $167K/yr

As a senior support engineer, your top priority is helping our developer personas and technical users succeed with our platform. You'll act as a leading voice for our enterprise support function ...

Cooley LLP

Product Support Engineer

New York, NY · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

Cooley LLP

Product Support Engineer

Manhattan, NY

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

Cooley LLP

Product Support Engineer

New York, NY · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

Cooley

Product Support Engineer

New York, NY · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

Octaura

Platform Support Engineer

New York, NY · Hybrid

$100K - $150K/yr

The role in a nutshell The Platform Support Engineer will join Octaura's Platform Support team to maintain and support the CLO and Loans trading system and other internal applications. They are ...

Forhyre

Desktop Support Engineer

New York, NY · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Forhyre

Desktop Support Engineer

New York, NY

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

BroadAxis

L2 Support Engineer

Manhattan, NY · On-site

L2 Support Engineer Location: New York, NY (Onsite) Contract Duration: 12 Months Job Summary: A global leader in financial services is seeking a skilled and experienced L2 Support Engineer to join ...

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

Kombo

Technical Support Engineer

New York, NY · On-site

We're looking for a Technical Support Engineer to provide exceptional technical assistance to our rapidly growing customer base, debug complex integration issues, and help shape the foundation of our ...

Sigma Computing

Technical Support Engineer

New York, NY

$90K - $125K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and ...

Cognition

AI Support Engineer

New York, NY · On-site

As an AI Support Engineer, you will be responsible for resolving complex technical issues for customers using Devin and Windsurf in real-world development environments. This role goes well beyond ...

Smarsh

Support Engineer - Java

New York, NY

$140K - $155K/yr

Summary We are looking for a highly motivated R&D Support Engineer to join our engineering organization. In this role, you will serve as a critical technical bridge between our R&D teams, Customer ...

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All JobsSupport Engineer JobsSupport Engineer Jobs in Edison, NJ

Support Engineer information

See Edison, NJ salary details

$16

$40

$68

How much do support engineer jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for support engineer in Edison, NJ is $40.41, according to ZipRecruiter salary data. Most workers in this role earn between $29.95 and $47.26 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Engineer, and why are they important?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

What are Support Engineers?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How does a Support Engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.
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Support Engineer jobs near you

Support Engineer

Avoca AI

New York, NY • On-site

$120K - $170K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

About Avoca
Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers.
We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 100+ employees in under two years across our NYC headquarters and Santa Barbara office.
In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact.
About the Role
Customers don't remember when things work, but they remember when things break and how fast you fix them. As a Support Engineer at Avoca, you're the person who makes that moment go well.
This is a hands-on, high-autonomy role. You'll own customer issues end-to-end: triaging incoming tickets, debugging production systems, reasoning through configuration and data flow, and driving problems to resolution, often without needing to hand anything off. You'll work across classification logic, pricing, scheduling, availability, prompt behavior, and other configurable layers of our platform, using internal tools and AI-assisted workflows to move fast.
When issues reveal deeper product gaps, you'll partner with Solutions Engineers and Engineering to surface patterns and push fixes upstream. Your judgment directly shapes customer trust, product reliability, and our ability to scale.
What You'll Do
  • Debug independently by tracing system state, configuration, workflows, and data flow across production environments.
  • Own support tickets from first response through confirmed resolution, no tossing over the fence.
  • Diagnose issues spanning classification logic, pricing and fees, scheduling, objection handling, and other configurable behaviors.
  • Use internal tooling and AI-assisted workflows to investigate and resolve issues efficiently.
  • Maintain high operational rigor in triage, prioritization, and communication with customers.
  • Surface recurring failure patterns that inform product and engineering improvements.

What You'll Bring
  • 3-6+ years in a technical, execution-heavy role: Support Engineer, Solutions Engineer, Implementation Engineer, or similar.
  • Strong debugging instincts and comfort operating in production environments where you won't always have a playbook.
  • Familiarity with APIs, integrations, webhooks, and configuration-driven systems.
  • The ability to reason through complex system behavior from first principles, not just follow runbooks.
  • Clear, direct communication - you explain what happened, why, and what you did about it.
  • A bias toward ownership. You'd rather solve the problem than route the ticket.

Who You Are
  • Self-motivated, entrepreneurial, and comfortable operating in fast-moving, high-growth environments.
  • Thrives on owning processes end-to-end and balancing multiple initiatives simultaneously.
  • Autonomous, self-directed, and comfortable working with ambiguity.
  • A proactive and effective communicator.
  • You are collaborative, organized, and efficient.
  • Eager to work in person at our NYC office full time.

Benefits
  • Comprehensive medical, dental, and vision insurance
  • Company-sponsored 401(k) through Vestwell
  • Flexible PTO plus U.S. federal holidays
  • Company-wide off-sites
  • Daily in-office lunch through Parkday
  • Dinner covered when working late
  • Commuter benefits and late-night rideshare
  • Standing desks and workspace accommodations available on request
  • All core tools and software provided

Compensation: The expected base salary for this role is $120,000-$170,000 with final compensation based on experience, skills, and qualifications determined during the interview process. Avoca's total compensation package includes base salary, bonus, equity, and a comprehensive suite of benefits and perks. Our Recruiting team will share the full details as you progress through our hiring process.
Why Avoca
At Avoca, you'll be part of a team that's building a category-defining company at the center of a massive market opportunity. We're a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.

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