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Support Engineer Jobs in Edison, NJ (NOW HIRING)

Metronome

Technical Support Engineer

New York, NY · On-site

$137K - $205K/yr

About the Role As a member of our technical support engineering team, you will be on the front lines providing world-class customer service. As part of our engineering organization, you will become ...

Persistent Systems

Technical Support Engineer

Manhattan, NY · On-site

$120K - $151K/yr

& Responsibilities Persistent Systems is seeking a Technical Support Engineer to join our growing team in support of our Wave Relay product line. This role will serve as a key member of the Technical ...

BC Forward

KDB+ Support Engineer

Manhattan, NY

$71.59/hr

KDB+ Support Engineer Location: New York, NY Duration: Contract - 11 months Pay Range: $71.59/hr (W2) Job ID: 374375 About BCforward BCforward is a leading global IT consulting and workforce ...

New

Wispr Flow

Technical Support Engineer

New York, NY · On-site

$60K - $90K/yr

About the Role We're looking for a Technical Support Engineer who doesn't just close tickets. You deliver an 11-star experience to every single customer, regardless of their plan or what they pay.

NICE

Technical Support Engineer

Hoboken, NJ

We are seeking a skilled, adaptable, and customer-focused Support Engineer to join the NiCE Public Safety team supporting the NYC 911 Logging and Recording Solution. This role is responsible for ...

Gigs

Technical Support Engineer

New York, NY

$150K - $180K/yr

The Role As a Technical Support Engineer, you will serve as the technical anchor for our support operations. You exemplify excellence in every response - whether to a business customer or an end-user ...

NICE

Technical Support Engineer

Hoboken, NJ · On-site

We are seeking a skilled, adaptable, and customer-focused Support Engineer to join the NiCE Public Safety team supporting the NYC 911 Logging and Recording Solution. This role is responsible for ...

Octaura

Platform Support Engineer

New York, NY · On-site

$100K - $150K/yr

The role in a nutshell The Platform Support Engineer will join Octaura's Platform Support team to maintain and support the CLO and Loans trading system and other internal applications. They are ...

Forhyre

Onsite Desktop Support Engineer

New York, NY · On-site

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

CYNET SYSTEMS

Production Support Engineer

New York, NY · On-site

$45 - $50/hr

Provide end-to-end production support for trading systems, applications ensuring seamless front ... Proficiency in at least one object-oriented programming language (e.g., Java, Python). * Strong ...

OSTTRA

Application Support Engineer

New York, NY · On-site

Job Overview OSTTRA is seeking an experienced, analytical, and collaborative Application Support Engineer to join our team in New York City. In this role, you will provide critical 2nd-line technical ...

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All JobsSupport Engineer JobsSupport Engineer Jobs in Edison, NJ

Support Engineer information

See Edison, NJ salary details

$16

$40

$68

How much do support engineer jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for support engineer in Edison, NJ is $40.43, according to ZipRecruiter salary data. Most workers in this role earn between $30.00 and $47.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Engineer, and why are they important?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

What engineers make $500,000?

Senior support engineers with extensive experience, specialized skills, and certifications in areas like cloud computing, networking, or cybersecurity can reach salaries of $500,000 or more, especially in high-cost regions or large organizations. Achieving this level often requires leadership roles, performance bonuses, stock options, or profit sharing.

What are Support Engineers?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How does a Support Engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What does a support engineer do?

A support engineer provides technical assistance to customers or internal teams by diagnosing and resolving hardware, software, or network issues. They often use troubleshooting tools, communicate solutions clearly, and may document cases for future reference, typically working in environments that require strong problem-solving skills and technical knowledge.

How much do support engineers make in the US?

Support engineers in the US typically earn an average salary ranging from $60,000 to $90,000 per year, depending on experience, location, and industry. Entry-level positions may start around $50,000, while experienced support engineers with specialized skills can earn over $100,000 annually.

How much does a support engineer make?

Support engineers in Texas typically earn an average salary ranging from $55,000 to $75,000 annually, depending on experience, certifications, and the industry. Entry-level positions may start lower, while experienced support engineers with specialized skills can earn higher wages and additional benefits.
More about Support Engineer jobs
What are popular job titles related to Support Engineer jobs in Edison, NJ? For Support Engineer jobs in Edison, NJ, the most frequently searched job titles are:
What job categories do people searching Support Engineer jobs in Edison, NJ look for? The top searched job categories for Support Engineer jobs in Edison, NJ are:
What cities near Edison, NJ are hiring for Support Engineer jobs? Cities near Edison, NJ with the most Support Engineer job openings:
Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Edison, NJ as of June 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $84,102 per year, or $40.4 per hour.
Technical Support Engineer

Technical Support Engineer

Metronome

New York, NY • On-site

$137K - $205K/yr

Full-time

Posted 9 days ago

Job description

About Us
Metronome is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code.
Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we're humbled to work with amazing companies like OpenAI, NVIDIA, Confluent, and Anthropic.
You'll be joining an experienced team that includes founders who have successfully built and sold startups before. Our founders and employees also have direct experience building and scaling teams through massive growth at companies like Dropbox, Clever, and New Relic. On the back of this experience and our success-to-date, we've raised over $128M from leading investors including NEA, Andreessen Horowitz, General Catalyst, Elad Gil, and Workday Ventures. We're also proud to have founders and executives of companies like Segment, Plaid, Looker, Gitlab, Confluent, HashiCorp, and Snowflake, as investors who have experienced the pain we're solving firsthand.
About the Role
As a member of our technical support engineering team, you will be on the front lines providing world-class customer service. As part of our engineering organization, you will become an expert on our product and partner closely with Metronome's engineers, customer success, solutions architecture, and growth teams, as well as our customers' developers.
Your primary responsibilities will include handling customer escalations through our ticketing system, using internal observability tools to diagnose and scope customer-facing issues, collaborating directly with customers via Slack and other channels, and developing internal tools and documentation to improve the support experience. Since we view every support escalation as an opportunity to learn, both as individuals and as a company, you will play a critical role in providing feedback to our product team on common challenges and influencing our product roadmap.
What You'll Do
  • Provide technical guidance to customers' developers on best practices for integrating with our APIs and utilizing our functionality.
  • Troubleshoot any issues that arise from customers and diagnose any blockers. Escalate issues with customer context to the engineering team.
  • Develop internal tools to automate customer workflows that are currently unavailable in our product. Provide feedback on recurring patterns and advocate for addressing feature gaps in the product.
  • Design and assist in implementing a comprehensive knowledge base to assist customers with using our product.
Impact You'll Have
  • Through your interactions with individual customers, you will help improve our product for everyone.
  • Your work will play a crucial role in ensuring our customers' success and the continued effectiveness of their integration with Metronome.
  • The Metronome team is more well-rounded because you bring your unique personality to work and help create an inclusive fun environment focused on helping our customers get the most value out of Metronome.
Qualifications
  • 2+ years of work experience in a B2B customer-facing technical support organization or in engineering
  • Experience working closely with engineering teams and providing technical feedback on customer issues
  • Ability to debug and triage bugs and escalations from customers
  • Can communicate technical capabilities of the product to customers
  • Experience writing scripts or internal tools using APIs, and functional knowledge of SQL
  • Strong written and verbal communication skills, with the ability to break down complex technical concepts clearly
  • A mindset of customer empathy and ability to solve challenging problems
Bonus points
  • Experience as an early or founding member of a support team, including building processes from scratch
  • Startup experience and familiarity with scaling a support team
  • Programming experience in one or more of Typescript, Python, or Ruby
  • You have worked on modern enterprise software which is business critical
  • Experience creating knowledge base articles and internal documentation
  • Familiarity with at least one ticketing system, such as Pylon, Zendesk, Front, or similar
Compensation
The estimated base salary range for this role is $137,000 - $205,600. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to, market-benched equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below.
The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.
We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We'd love to talk!
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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