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Support Engineer Jobs in Edison, NJ (NOW HIRING)

My IT Crew

Support Engineer, NY

Brooklyn, NY · On-site

We have an opening for a Windows Support Engineer to assist with support, troubleshooting, system upgrades, and preventative maintenance. * Support * Windows 10 and Window 11 devices * Troubleshoot ...

My It Crew

Support Engineer, NY

Brooklyn, NY · On-site

We have an opening for a Windows Support Engineer to assist with support, troubleshooting, system upgrades, and preventative maintenance. * Support * Windows 10 and Window 11 devices * Troubleshoot ...

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $125K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and ...

CLEAR - Corporate

Support Engineer I

New York, NY · On-site

$100K - $140K/yr

As a Support Engineer at CLEAR, you will be our first line of support to ensure our members and partners have a magical experience. You will work across our Business, Product, and Engineering teams ...

CLEAR - Corporate

Support Engineer I

New York, NY

$100K - $140K/yr

As a Support Engineer at CLEAR, you will be our first line of support to ensure our members and partners have a magical experience. You will work across our Business, Product, and Engineering teams ...

Flow Traders

Technical Support Engineer

New York, NY · On-site

$80K - $100K/yr

As a Technical Support Engineer at Flow Traders, you will be responsible for the troubleshooting, maintenance, and uptime of our office-based IT systems. This includes workstations, thin clients ...

Flow Traders

Technical Support Engineer

New York, NY · On-site

$80K - $100K/yr

As a Technical Support Engineer at Flow Traders, you will be responsible for the troubleshooting, maintenance, and uptime of our office-based IT systems. This includes workstations, thin clients ...

LiveRamp

Dedicated Support Engineer

New York, NY · On-site

$92K - $140K/yr

Become a member of our Dedicated Support Engineer team, and work to solve technical challenges as they arise while also leveraging your soft skills to thrill your clients. * Manage a ticket queue to ...

LiveRamp

Dedicated Support Engineer

New York, NY · On-site

$92K - $140K/yr

Become a member of our Dedicated Support Engineer team, and work to solve technical challenges as they arise while also leveraging your soft skills to thrill your clients. * Manage a ticket queue to ...

DMC Recruitment

Technical Support Engineer

Newark, NJ · Remote

$120K - $135K/yr

Support code compliance and construction requirements * Collaborate with engineering, operations, and sales teams * Minimal travel required What We're Looking For * Degree in Civil, Structural, or ...

Amazon

ITS Support Engineer I

New York, NY · On-site

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...

Amazon

ITS Support Engineer I

New York, NY · On-site

As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees', providing seamless end-to-end services and friction-less on-site technical support ensuring ...

Persistent Systems

Technical Support Engineer

Manhattan, NY · On-site

$120K - $151K/yr

& Responsibilities Persistent Systems is seeking a Technical Support Engineer to join our growing team in support of our Wave Relay product line. This role will serve as a key member of the Technical ...

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All JobsSupport Engineer JobsSupport Engineer Jobs in Edison, NJ

Support Engineer information

See Edison, NJ salary details

$16

$40

$68

How much do support engineer jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for support engineer in Edison, NJ is $40.43, according to ZipRecruiter salary data. Most workers in this role earn between $30.00 and $47.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Engineer, and why are they important?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

What are Support Engineers?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How does a Support Engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.
More about Support Engineer jobs
What are popular job titles related to Support Engineer jobs in Edison, NJ? For Support Engineer jobs in Edison, NJ, the most frequently searched job titles are:
What job categories do people searching Support Engineer jobs in Edison, NJ look for? The top searched job categories for Support Engineer jobs in Edison, NJ are:
What cities near Edison, NJ are hiring for Support Engineer jobs? Cities near Edison, NJ with the most Support Engineer job openings:
Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Edison, NJ as of June 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $84,102 per year, or $40.4 per hour.

Support Engineer, NY

My IT Crew

Brooklyn, NY • On-site

Full-time

Posted 5 days ago

Job description

PLEASE NOTE:

The position hours are 9 am - 6 pm Eastern Standard Time(New York City time zone)


Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading....


My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.


  • Our clients love us and oursatisfaction surveys show it at a consistent 97%
  • We are the team who always "has the cool stuff", we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support
  • No more asking everyone for help, it's right at your fingertips.Having documentation that's actually useful? That's us!
  • We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.


We are expanding our operations and seeking to grow our team. We have an opening for a Windows Support Engineer to assist with support, troubleshooting, system upgrades, and preventative maintenance.


  • Support
    • Windows 10 and Window 11 devices
    • Troubleshoot various printers and scanners from MFP Laser to Inkjet
    • Business class software for small and medium-sized businesses
    • 365 account management
    • On-Prem and Azure AD account management.
    • VOIP Phone systems
    • eFax troubleshooting
    • Network devices (Switches and Access Points)
    • On-Prem applications and services
    • File server permissions and architecture
  • Client interactions
    • Coordinate with the client daily to ensure expectation is managed
    • Positive client engagement
    • Maintain positive return on the CSAT survey
    • Coordination between client and vendor for incident resolution
  • Documentation
    • Able to comprehend and follow SOP
    • Update SOP and team when processes change
    • Create new supporting documents for discoveries as they occur
    • Support documentation for downstream success


What does a day look like: A Support Engineer will start of the day with:

  • Review scheduled tickets, confirm tickets are scheduled according to; Client requested schedules, Priority, then total age of ticket.

Throughout the day a Support Engineer will be responsible for:

  • Adhering to scheduled tickets.
  • Responding to customers on tickets assigned to them.

At the end of the day a Support Engineer will:

  • Review their schedule.
  • Ensure all tickets assigned to them have been responded to.
  • Reply or call back on any newly assigned or customer-responded tickets.
  • Check for tickets in "Remediation" status that they are the Owner of to complete all QA follow-up requests.


Required Skills:

  • A tech who delivers top-level customer support and enjoys helping people
  • A Proven executor - You know how to make things happen
  • No Ego - we are not looking for techs sitting on pedestals. We are looking for someone who is willing to help others move forward and drive our team's goals.
  • Heavy internal documentation track record with the outcome of helping your teammates gain more knowledge
  • Strong experience in troubleshooting, configuring, and managing Microsoft technologies, primarily focused on Windows Servers, Group Policies, and Active Directory structure.
  • Experience in troubleshooting, configuring, and managing DNS & DHCP in Microsoft Active Directory networks.
  • Knowledgeand experiencewith advancednetworkingprinciples
  • Experience in troubleshooting, configuring, and managing Windows file shares and permission ACLs.
  • Demonstrated experiencein networking and its concepts; ability to troubleshoot network issues and troubleshoot network devices such as Firewalls, Switches, and Wi-Fi.
  • Hands-Onexperience with virtualization technologies such as Hyper-V.
  • O365 experience
  • Remote Access Solutions
  • Remote Desktop / RemoteApps

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