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System Support Engineer / Administrator Duration: 12 Months Location: Centennial, CO 80122 Detailed Description : Maintain & troubleshoot the DAC Aloha network, DNCS, and Guide platforms - Support ...
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Quick apply
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Ansible, Chef, Puppet, Salt, Docker, Vagrant (We use Puppet with Docker, Kubernetes a plus) DevOps: ... support experience. Additional Information Prashant Sharma, Recruitment Specialist Artech ...
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Support Engineer information
See Colorado salary details
$17.44 - $22.36
4% of jobs
$22.36 - $27.28
9% of jobs
$31.34 is the 25th percentile. Wages below this are outliers.
$27.28 - $32.19
14% of jobs
$32.19 - $37.11
15% of jobs
The median wage is $39.42 / hr.
$37.11 - $42.03
17% of jobs
$42.03 - $46.95
16% of jobs
$47.08 is the 75th percentile. Wages above this are outliers.
$46.95 - $51.86
9% of jobs
$51.86 - $56.78
7% of jobs
$56.78 - $61.70
4% of jobs
$61.70 - $66.62
3% of jobs
$66.62 - $71.53
1% of jobs
$17
$41
$71
How much do support engineer jobs pay per hour?
What are the key skills and qualifications needed to thrive as a Support Engineer, and why are they important?
What engineers make $500,000?
What are Support Engineers?
What is the difference between Support Engineer vs Technical Support Specialist?
| Aspect | Support Engineer | Technical Support Specialist |
|---|---|---|
| Required Credentials | Typically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are common | Often similar credentials; certifications like CompTIA or vendor-specific ones are common |
| Work Environment | Involves troubleshooting complex technical issues, often in a technical or engineering team | Provides frontline support, often via phone, email, or chat, handling common user issues |
| Employer & Industry Usage | Used in IT, tech companies, and software firms for technical problem resolution | Common in customer service centers, IT support, and tech companies for user assistance |
Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.
How does a Support Engineer typically collaborate with other departments to resolve complex customer issues?
What does a support engineer do?
How much do support engineers make in the US?
How much does a support engineer make?

Job description
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Title : System Support Engineer/Administrator
Duration: 12 Months
Location: Centennial, CO 80122
Detailed Description :
Maintain & troubleshoot the DAC Aloha network, DNCS, and Guide platforms
- Support all applicable Engineering Projects and training sessions for junior technicians.
- Organizes and performs all scheduled maintenance activities.
- Performs a variety of highly complex analytical duties of Comcast's network including the IP Platform and Video platform.
- Reads and analyzes technical references to obtain knowledge of assigned Engineering Operations topics. Identifies common operational and technical problems standard solutions. Escalates more complex issues to senior engineers.
- Possesses limited responsibility for the CMTS, this is to include troubleshooting CMTS for issues.
- Provides surveillance for the network from the hub to the backbone.
- Monitors VOD run stats. Re-grooms existing channels.
- Uses all available tools to monitor and isolate outages across all video lines.
- Writes and drives action items for post-mortems on network events to ensure follow-up for all break/fix. Follows scripted M&P's for break/fix.
- Acts as local liaison to identify, correlate, communicate, and verify customer impact for nationally managed care team events.
- Provides remote assistance of hardware replacements.
- Acts as the escalation point for advanced services.
- Works towards industry standard certifications and education.
- 2-5 years of experience in Linux and shell scripting are required.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Prashant Sharma,
Recruitment Specialist
Artech Information Systems LLC
360 Mt. Kemble Avenue, 2000 Suite, Morristown, New Jersey 07960
Contact : 973.967.3369
 prashant.sharma@ artechinfo.com
About Artech
Sourced by ZipRecruiter
Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).
Industry
Recruiting and staffing services
Company size
10,000+ Employees
Headquarters location
Morristown, NJ, US
Year founded
1992