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Support Engineer Jobs in Colorado (NOW HIRING)

Crusoe

Senior Cloud Support Engineer

Denver, CO · On-site

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and ...

Continuserve

Senior Desktop Support Engineer

Englewood, CO · On-site

$65K - $80K/yr

The Senior Desktop Support Engineer will be responsible for delivering day-to-day desktop support on-site at a client location five days per week, with additional support provided via remote access ...

All Copy Products

Level 2 Support Engineer

Denver, CO · On-site

$25 - $32/hr

Our Verticomm team is expanding, and we are currently seeking a talented Level 2 Engineer to work in a collaborative team environment assisting our clients with their technical support needs. www ...

All Copy Products

Level 2 Support Engineer

Denver, CO

$25 - $32/hr

Our Verticomm team is expanding, and we are currently seeking a talented Level 2 Engineer to work in a collaborative team environment assisting our clients with their technical support needs. www ...

PDW

IT Support Engineer II

Denver, CO · On-site

They are seeking an IT Support Engineer II to provide reliable end-user support and contribute to the day-to-day operations of their IT environment. Responsibilities : • Handle Tier 1/2 incidents ...

SAIC

Senior Field Support Engineer

Colorado Springs, CO

$80K - $120K/yr

ORA_ON_SITE Description SAIC is seeking a Senior Field Support Engineer to join our team in Colorado Springs, CO. The Indicium Product Office is seeking candidates to represent and operate Network ...

SAIC

Senior Field Support Engineer

Colorado Springs, CO

$80K - $120K/yr

ORA_ON_SITE Description SAIC is seeking a Senior Field Support Engineer to join our team in Colorado Springs, CO. The Indicium Product Office is seeking candidates to represent and operate Network ...

SAIC

Senior Field Support Engineer

Colorado Springs, CO · On-site

$80K - $120K/yr

Description SAIC is seeking a Senior Field Support Engineer to join our team in Colorado Springs, CO. The Indicium Product Office is seeking candidates to represent and operate Network, System ...

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All JobsSupport Engineer JobsSupport Engineer Jobs in Colorado

Support Engineer information

See Colorado salary details

$17

$41

$71

How much do support engineer jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for support engineer in Colorado is $41.92, according to ZipRecruiter salary data. Most workers in this role earn between $31.11 and $49.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Engineer, and why are they important?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

What are Support Engineers?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How does a Support Engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.
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Support Engineer jobs near you
Ground Systems Support Engineer

Ground Systems Support Engineer

Omitron, Inc.

Colorado Springs, CO • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Omitron is seeking a Ground Systems Support Engineer to support ground system development efforts for a Department of Defense space and satellite operations customer. In this role, you will provide systems engineering, integration, testing, and training support with a focus on developing Computer-Based Training (CBT) content, storyboards, and associated documentation. You will collaborate closely with Subject Matter Experts to ensure that training materials accurately reflect the latest system specifications and align with current training methodologies. This position is located in Colorado Springs, CO.
Responsibilities:
  • Provide support to Ground System development efforts, including systems engineering, integration, testing, and training.
  • Review and evaluate requirements, architecture, interface control documents, and code documentation.
  • Develop Computer-Based Training (CBT) content, storyboards, a Master Training Plan, and supporting documentation (e.g., meeting notes).
  • Collaborate with SMEs to conduct analysis focused on the technical aspects of updated or new services and their implications for training design.
  • Participate in a quality assurance process evaluating training content accuracy against the latest system specifications, including Section 508 accessibility guidelines.
  • Support the rollout of updated training materials into a Learning Management System (LMS) and across multiple devices.

Minimum Requirements:
  • US Citizenship required.
  • Security Clearance: Active Top Secret (TS/SCI Eligible) required.
  • Education: Bachelor's degree required; STEM degree preferred. Significant relevant experience may be considered in lieu of a degree.
  • Experience: Minimum 3–5 years of experience in instructional design, curriculum development, or training development, preferably in a DoD, government, or military environment.
  • Background in satellite operations, ground systems, command and control (C2), telemetry, or space mission systems.
  • Experience collaborating with Subject Matter Experts (SMEs) and technical advisors to develop technically accurate content.
  • Proficiency with eLearning authoring tools for CBT and Learning Management Systems (LMS).
  • Strong technical writing and editing skills.
  • Familiarity with military training standards and compliance requirements (e.g., Section 508 accessibility guidelines).
Preferred Qualifications:
  • Education: STEM degree strongly preferred for the technical nature of satellite and space operations content.
  • Experience: Experience supporting U.S. Space Force, U.S. Air Force, or NASA training programs; experience developing simulation-based training for space or defense operations; experience with agile development methodologies and CI/CD pipelines; experience with operations checklists, workflows, or mission-related job aids.

Compensation and Benefits:
The salary range for this role is $115,000 to $155,000, depending on relevant experience, location, and other factors.
Benefits include:
  • Health, Dental and Vision Insurance
  • HSA or FSA accounts
  • Company paid ST/LT Disability and AD&D insurance
  • Paid Federal Holidays
  • Paid Vacation Leave and Sick Leave
  • Parental Leave
  • 401k with company match
  • Supplemental Insurance options like AFLAC
  • Professional Development Reimbursement
  • Voluntary Life Insurance

Company Overview:
Omitron is an Aerospace Engineering and Information Technology small business firm headquartered in Beltsville, Maryland with a field office located in Colorado Springs, Colorado. Since 1984, Omitron has provided excellence in engineering services and product development to government and industry customers for both civilian and military aerospace programs.
Omitron recognizes that outstanding people are the key to our success. Our goal is to select highly qualified and motivated individuals and provide them with an environment necessary to stimulate and nurture engineering and business objectives. Omitron offers its employees competitive salaries, a full benefits package, and excellent career growth opportunities. We welcome talented professionals who wish to take advantage of the opportunities we offer.
At Omitron, we believe that a workplace that fosters innovation and collaboration will be a successful one. We are committed to attracting, developing, and retaining top talent from a broad range of backgrounds, perspectives, and experiences.
Per Title VII, our hiring decisions are made based on qualifications, skills, and experience, in accordance with our commitment to equal opportunity employment and nondiscrimination policies. We welcome all individuals who share our passion for excellence and encourage applicants from diverse backgrounds to apply.
We also support a workplace where every employee feels valued, respected, and empowered to contribute their best work. Our workplace initiatives are open to all and designed to create a culture of belonging for everyone.
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