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Developer Support Engineer Jobs in Ontario (NOW HIRING)

Alstom

Support Systems Engineer

Ottawa, ON · On-site

CA$80K - CA$105K/yr

Permanent, Full-Time * New Position Your Future Role As a Support Systems Engineer, you will be responsible for ensuring the safe and effective operation of LRT vehicles and infrastructure on the ...

CIBC

Lead Infrastructure Support Engineer

Toronto, ON · Hybrid

You bring experience with Azure services, DevOps practices, Application Insights, and Databricks ... support reliable system performance. * You work with discipline and attention to detail. You have ...

Park Place Technologies

Technical Support Engineer - Level 3 (X86 Cloud) Purpose of Role Responsible for the implementation, administration, support, maintenance, troubleshooting, automation, optimisation, and continual ...

Hydro Ottawa

Technical Standards Engineer

Ottawa, ON · Hybrid

Support Operations in the development of standard work methods. * Administer technical documents ... Licensed Professional Engineer, or able to be licensed in the province of Ontario * Demonstrated ...

CES Consultants, Inc.

CA$190K/yr

Senior Commissioning / Construction Support Engineer (Wastewater Process Facilities) Location: Washington, DC Office / Client Job Site- DC Water and Sewer Job Type : Full-Time Salary Range : $ 130 ...

Nokia

Jr. NSP Technical Care Specialist

Kanata, ON · On-site

As a Junior Software Technical Support Engineer supporting the Nokia Network Services Platform (NSP), you will work closely with customers and internal Nokia teams to diagnose and resolve technical ...

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All JobsDeveloper Support Engineer JobsDeveloper Support Engineer Jobs in Ontario

Developer Support Engineer information

See Ontario salary details

$44.5K

$134.5K

$193K

How much do developer support engineer jobs pay per year?

As of Sep 14, 2026, the average yearly pay for developer support engineer in Ontario is $134,492.00, according to ZipRecruiter salary data. Most workers in this role earn between $110,500.00 and $169,500.00 per year, depending on experience, location, and employer.

What is a developer support engineer?

A Developer Support Engineer is responsible for assisting developers who use a company's software, APIs, or platform. They troubleshoot technical issues, provide guidance on best practices, and collaborate with internal teams to improve documentation and product functionality. This role requires strong problem-solving skills, coding knowledge, and excellent communication to bridge the gap between developers and the engineering team.

What does a developer support engineer do?

A typical day for a Developer Support Engineer involves diagnosing and resolving technical issues reported by developers, reviewing support tickets, and collaborating with internal engineering teams to troubleshoot complex problems. You may also create and maintain documentation, provide guidance on API integration, and help developers optimize their use of the company's products. The role is highly collaborative, requiring regular communication with both external developer clients and internal product teams. You'll often need to prioritize and manage multiple requests simultaneously, making adaptability and strong organizational skills important for success.

What are the key skills and qualifications needed to thrive as a developer support engineer?

To thrive as a Developer Support Engineer, you need strong programming knowledge, troubleshooting ability, and a solid grasp of software development fundamentals, often supported by a bachelor's degree in computer science or a related field. Familiarity with debugging tools, ticketing systems like Jira or Zendesk, APIs, and occasionally certifications such as AWS Certified Developer can be beneficial. Excellent communication, patience, and a customer-centric mindset set top candidates apart, enabling them to mediate effectively between engineering and end-users. These skills and qualities are crucial for diagnosing technical issues efficiently, ensuring high customer satisfaction, and bridging the gap between development teams and clients.

Can a developer support engineer become a developer?

A developer support engineer can transition to a developer role by gaining programming skills, such as proficiency in relevant languages and tools, and building experience through projects or certifications. Many support engineers leverage their technical knowledge and understanding of software to move into development positions.

What are popular job titles related to Developer Support Engineer jobs in Ontario?

For Developer Support Engineer jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Developer Support Engineer jobs in Ontario look for?

The top searched job categories for Developer Support Engineer jobs in Ontario are:

What are popular job titles related to Developer Support Engineer jobs in ON?

For Developer Support Engineer jobs in ON, the most frequently searched job titles are:

Developer Support Engineer jobs near you
Infographic showing various Developer Support Engineer job openings in Ontario as of September 2026, with employment types broken down into 1% As Needed, 59% Full Time, 27% Part Time, and 13% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $134,492 per year, or $64.7 per hour.

Support Systems Engineer

Ottawa, ON • On-site

Alstom
Rail Transportation • 10K+ employees
Learn more about Alstomexternal

CA$80K - CA$105K/yr

Full-time

Medical, Life, Retirement

Posted 16 days ago

Key responsibilities

  • Manage the technical performance of rolling stock and infrastructure systems and provide Return of Experience (Rex) to relevant Services Platforms.

  • Optimize maintenance plans, associated activities, and technical scopes to improve system reliability and availability.

  • Develop, maintain, and execute Obsolescence Management Plans.

Alstom rating

7.5

Company rating: 7.5 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

Job description

Req ID:527947 

 
Vacancy Disclosure
  • Permanent, Full-Time
  • New Position
Your Future Role
As a Support Systems Engineer, you will be responsible for ensuring the safe and effective operation of LRT vehicles and infrastructure on the Ottawa LRT system. You will act as a key technical resource supporting maintenance, troubleshooting, reliability improvement, lifecycle management, and asset performance initiatives while collaborating closely with engineering, maintenance, operations, and stakeholder teams.
Reporting directly to the Maintenance Project Engineering Manager, you will:
  • Manage the technical performance of rolling stock and infrastructure systems and provide Return of Experience (Rex) to relevant Services Platforms.
  • Optimize maintenance plans, associated activities, and technical scopes to improve system reliability and availability.
  • Support cost reduction initiatives in collaboration with engineering, sourcing, and industrial teams.
  • Maintain and update project technical documentation, with particular focus on Ottawa LRT Stage 2 and overhaul activities.
  • Develop, maintain, and execute Obsolescence Management Plans.
  • Interface with stakeholders throughout certification and compliance processes.
  • Develop work instructions, procedures, and maintenance processes based on maintenance plans and manuals under the supervision of vehicle and infrastructure engineers.
  • Analyze system technical performance and maintenance effectiveness, recommending and implementing improvement action plans.
  • Support safety management systems and participate in safety risk assessments.
  • Ensure efficient materials and spare parts codification in accordance with Alstom platform standards, quality requirements, and applicable norms.
  • Support the development and maintenance of Life Cycle Cost (LCC) models and associated reporting.
  • Promote modern maintenance methodologies including Condition Based Maintenance (CBM), Reliability Centered Maintenance (RCM), Lean practices, and emerging technologies.
  • Analyze material, spare parts, and labour consumption to support operational optimization.
  • Support engineering efforts to ensure the train scanner system is fully operational and assist operations teams in utilizing and extracting system information.
  • Collaborate with internal and external stakeholders to achieve project and operational objectives.
  • Other relevant responsibilities as assigned by manager.
All About You
We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role:
  • Bachelor's degree in Mechanical Engineering, Electrical Engineering, Automation, Robotics, Railway Engineering, or a related discipline.
  • Minimum 2 years of railway fleet and infrastructure systems engineering experience.
  • Strong knowledge of rolling stock equipment and infrastructure maintenance.
  • Experience in railway vehicle testing, troubleshooting, maintenance, and reliability improvement activities.
  • Preferred experience working with GSI, SES, and IMIRS systems.
  • Familiarity with applicable North American railway standards and maintenance practices.
  • Strong technical writing, reporting, and data analysis skills.
  • Proficiency with Microsoft Office applications.
  • Ability to assess technical solutions, perform cost evaluations, and support decision-making processes.
  • Experience identifying, evaluating, and managing technical risks.
  • Ability to work independently and effectively within a multidisciplinary team environment.
  • Strong interpersonal and stakeholder management skills.
  • High level of self-motivation, technical curiosity, enthusiasm, and commitment.
  • Strong attention to detail and desire for continuous learning.
  • Knowledge of Citadis LRV control systems is considered an asset.
  • General knowledge across railway engineering disciplines and operations, with specialization in at least one technical area, is considered an asset.
  • Working knowledge of Quality and Health & Safety standards.
Compensation
The expected compensation for this role is $80,000 - $105,000 CAD per year, plus benefits and eligibility for an annual performance bonus. Final compensation will be based on skills, experience, and internal equity.
Things You'll Enjoy
Join us on a life-long transformative journey - the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also:
  • Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)
  • Working with a diverse and inclusive team
  • Contributing to sustainable transportation solutions
  • Career growth opportunities locally and globally
  • Learning from experienced industry professionals
  • Collaborating in a safety-focused environment
  • Being part of an innovative and international organization
Use of Artificial Intelligence
We do not use artificial intelligence in the recruiting process for this role.
Interview Process & Candidate Communication
Candidates who participate in an interview for this role will be informed of the hiring decision within 45 days of their final interview date.
Accessibility & Equal Opportunity
We are an equal opportunity employer and are committed to providing accommodation throughout the recruitment process. We're committed to creating an inclusive workplace for everyone.
If you require accommodation during the hiring process, please email us at humanresources.accessibility@alstomgroup.com while referring to the job requisition number, job title and location you applied to.
Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow's mobility. That's why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

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