Phoenix, AZ · Remote
$100K/yr
About the job Senior Cloud Support Engineer (Tier 3) An exciting opportunity for a Senior Cloud Support Engineer - Tier 3, has just opened up within this disruptive company. With a client list of the ...
Phoenix, AZ · Remote
$100K/yr
About the job Senior Cloud Support Engineer (Tier 3) An exciting opportunity for a Senior Cloud Support Engineer - Tier 3, has just opened up within this disruptive company. With a client list of the ...
New York, NY · On-site
We're looking for a Technical Support Engineer to provide exceptional technical assistance to our rapidly growing customer base, debug complex integration issues, and help shape the foundation of our ...
New York, NY · On-site
We're looking for a Technical Support Engineer to provide exceptional technical assistance to our rapidly growing customer base, debug complex integration issues, and help shape the foundation of our ...
Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...
Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...
$65K - $75K/yr
The Support Engineer will provide Tier 2 technical support for broadband, Wi-Fi, set-top box, router, modem, PON, Wi-Fi, and XGS-PON technologies. This role supports customers through phone, email ...
$65K - $75K/yr
The Support Engineer will provide Tier 2 technical support for broadband, Wi-Fi, set-top box, router, modem, PON, Wi-Fi, and XGS-PON technologies. This role supports customers through phone, email ...
Boston, MA · On-site
Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...
Boston, MA · On-site
Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...
Santa Monica, CA · On-site
Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...
Santa Monica, CA · On-site
Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...
Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We're ...
Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We're ...
Plant Support Engineer Plant Support Engineering is staffed with experienced engineers across a range of mechanical, civil, electrical, and I&C disciplines, and generally serves as the initial point ...
Plant Support Engineer Plant Support Engineering is staffed with experienced engineers across a range of mechanical, civil, electrical, and I&C disciplines, and generally serves as the initial point ...
Palo Alto, CA · On-site
Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...
Palo Alto, CA · On-site
Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...
Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...
Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...
Chicago, IL · On-site
Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...
Chicago, IL · On-site
Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...
San Diego, CA · On-site
Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...
San Diego, CA · On-site
Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...
Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...
Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...
Palo Alto, CA · On-site
Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...
Palo Alto, CA · On-site
Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...
Palo Alto, CA · On-site
Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...
Palo Alto, CA · On-site
Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...
Boston, MA · On-site
Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...
Boston, MA · On-site
Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...
Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...
Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...
Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...
Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...
Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...
Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...
Washington, DC · On-site
Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...
Washington, DC · On-site
Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...
$121K - $122.7K
0% of jobs
$122.7K - $124.4K
0% of jobs
$124.4K - $126K
0% of jobs
$126K - $127.7K
0% of jobs
$127.7K - $129.4K
0% of jobs
$129.4K - $131.1K
0% of jobs
$131.1K - $132.8K
0% of jobs
$132.8K - $134.5K
0% of jobs
$134.5K - $136.1K
0% of jobs
$137.8K is the 25th percentile. Wages below this are outliers.
$136.1K - $137.8K
25% of jobs
The median wage is $138.4K / yr.
$137.8K - $139.5K
75% of jobs
$121K
$139.5K
A typical day for a Developer Support Engineer involves diagnosing and resolving technical issues reported by developers, reviewing support tickets, and collaborating with internal engineering teams to troubleshoot complex problems. You may also create and maintain documentation, provide guidance on API integration, and help developers optimize their use of the company's products. The role is highly collaborative, requiring regular communication with both external developer clients and internal product teams. You'll often need to prioritize and manage multiple requests simultaneously, making adaptability and strong organizational skills important for success.
To thrive as a Developer Support Engineer, you need strong programming knowledge, troubleshooting ability, and a solid grasp of software development fundamentals, often supported by a bachelor's degree in computer science or a related field. Familiarity with debugging tools, ticketing systems like Jira or Zendesk, APIs, and occasionally certifications such as AWS Certified Developer can be beneficial. Excellent communication, patience, and a customer-centric mindset set top candidates apart, enabling them to mediate effectively between engineering and end-users. These skills and qualities are crucial for diagnosing technical issues efficiently, ensuring high customer satisfaction, and bridging the gap between development teams and clients.
A Developer Support Engineer is responsible for assisting developers who use a company's software, APIs, or platform. They troubleshoot technical issues, provide guidance on best practices, and collaborate with internal teams to improve documentation and product functionality. This role requires strong problem-solving skills, coding knowledge, and excellent communication to bridge the gap between developers and the engineering team.
$100K/yr
Full-time
Medical, Retirement
Posted 29 days ago
About the job Senior Cloud Support Engineer (Tier 3)
An exciting opportunity for a Senior Cloud Support Engineer - Tier 3, has just opened up within this disruptive company. With a client list of the worlds leading content creators from the BBC to Disney to CBS News, they are looking for a Support Engineer with an attitude towards resolving issues that tiers of support have escalated.
As a Senior Cloud Support Engineer you will be an excellent communicator who is confident and empathetic with a varied technical support background. Whether your experience lies in the enterprise or post-production environments, you will be ready to learn, understand and advise in a role that will see you face exciting challenges on a day-to-day basis.
You will provide creative application support for Adobe and Avid solutions, workflow advice, engineering support and technical deployment to a range of distinguished clients in all areas of their workflow including ingest, edit, export and delivery; working to offer proactive support to the environments and users.
Experience Required:
- At least 3-4 years Industry-related experience in a Senior Support role
- Experience with Azure/365, Microsoft desktop/server operating systems
- Practical experience navigating cloud services admin panels (Azure portal)
- Professional certification in Microsoft Azure AZ-900 or AZ-104 is beneficial
- Knowledge of management, control, and monitoring of server infrastructure
- Knowledge of coding languages for scripting (e.g., Python, Perl) is beneficial
- A solid understanding of network technologies
- Experience with virtualisation; Hyper-V, VMWare or Citrix
- Understand security risks, along with their identification and remediation
- Identify Shift Left, Quality and Automation initiatives
- Highly motivated to provide excellent customer service to end users and colleagues.
- Strong verbal and written communication skills.
Not only is this a fantastic Senior Support Engineer role it is also a fantastic team to be part of and gives the opportunity to mould this role going forward.
This position is fully remote but we need someone in the MST time zone. It will pay up to $100k + benefits.
At SW5 we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Package Details
+ healthcare
+ pension / 401k
+ additional benefits
