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Developer Support Engineer Jobs (NOW HIRING)

Writer

Support engineer

New York, NY · On-site

$124K - $157K/yr

... developer personas and technical users succeed with our platform. You'll act as a leading voice for our enterprise support function, handling intricate customer issues directly while working in a ...

Cooley LLP

Product Support Engineer

Los Angeles, CA · On-site

Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...

Cooley LLP

Product Support Engineer

Santa Monica, CA · On-site

Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...

Cooley

Product Support Engineer

Santa Monica, CA · On-site

Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...

FIS Amount

Production Support Engineer

Chicago, IL · On-site

$73K - $80K/yr

The Production Support Engineering team plays a key role at FIS ® Amount™ by ensuring production issues are managed efficiently and effectively. You will manage high-priority issues to resolution ...

Appex Innovation

BMC Helix Support Engineer

Chicago, IL · Hybrid

$60/hr

\n \n \n \n \n We are seeking a BMC Helix Support Engineer\/Admin in Chicago, IL for a hybrid role. \n \n \n \n \n \n Summary: \n \n \n \n \n \n A Level 2.5 BMC Helix Support Engineer bridges the gap ...

NRG Energy

Support Engineer

Houston, TX

NRG is seeking a Support Engineer to monitor, triage, document, and escalate production issues across customer-facing digital platforms and energy market systems. This role is ideal for an early ...

NRG

Support Engineer

Houston, TX

NRG is seeking a Support Engineer to monitor, triage, document, and escalate production issues across customer-facing digital platforms and energy market systems. This role is ideal for an early ...

NRG

Support Engineer

Houston, TX · On-site

NRG is seeking a Support Engineer to monitor, triage, document, and escalate production issues across customer-facing digital platforms and energy market systems. This role is ideal for an early ...

Netpace Inc

Support Engineer

Bellevue, WA · On-site

Netpace Inc is seeking a Support Engineer to ensure project success from planning to closing. The role involves providing technical assessments, developing tools and processes, and collaborating ...

Bechtel

Procurement Support Engineer

Phoenix, AZ · On-site

Procurement Support Engineer provides engineering support for procurement activities associated with civil, mechanical, or electrical equipment, materials, and services required for the SRP Pumped ...

Nrg Bluewater Wind

Support Engineer

Houston, TX · On-site

NRG is seeking a Support Engineer to monitor, triage, document, and elevate production issues across customer-facing digital platforms and energy market systems. This role is ideal for an early ...

BOXABL

AR Developer/Engineer

Las Vegas, NV

$129K/yr

... to support customer-facing sales and design experiences * Collaborate with design engineers to ... ensure AR representations accurately reflect real CAD dimensions and specifications * Test and ...

Navisoft

As a Field Support Engineer, you will provide onsite assistance to end-users and other IT teams by maintaining remote site infrastructure, including PC hardware/software, servers, and networks.

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Developer Support Engineer information

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How much do developer support engineer jobs pay per year?

As of Sep 15, 2026, the average yearly pay for developer support engineer in the United States is $138,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,000.00 and $138,000.00 per year, depending on experience, location, and employer.

What is a developer support engineer?

A Developer Support Engineer is responsible for assisting developers who use a company's software, APIs, or platform. They troubleshoot technical issues, provide guidance on best practices, and collaborate with internal teams to improve documentation and product functionality. This role requires strong problem-solving skills, coding knowledge, and excellent communication to bridge the gap between developers and the engineering team.

What does a developer support engineer do?

A typical day for a Developer Support Engineer involves diagnosing and resolving technical issues reported by developers, reviewing support tickets, and collaborating with internal engineering teams to troubleshoot complex problems. You may also create and maintain documentation, provide guidance on API integration, and help developers optimize their use of the company's products. The role is highly collaborative, requiring regular communication with both external developer clients and internal product teams. You'll often need to prioritize and manage multiple requests simultaneously, making adaptability and strong organizational skills important for success.

What are the key skills and qualifications needed to thrive as a developer support engineer?

To thrive as a Developer Support Engineer, you need strong programming knowledge, troubleshooting ability, and a solid grasp of software development fundamentals, often supported by a bachelor's degree in computer science or a related field. Familiarity with debugging tools, ticketing systems like Jira or Zendesk, APIs, and occasionally certifications such as AWS Certified Developer can be beneficial. Excellent communication, patience, and a customer-centric mindset set top candidates apart, enabling them to mediate effectively between engineering and end-users. These skills and qualities are crucial for diagnosing technical issues efficiently, ensuring high customer satisfaction, and bridging the gap between development teams and clients.

Can a developer support engineer become a developer?

A developer support engineer can transition to a developer role by gaining programming skills, such as proficiency in relevant languages and tools, and building experience through projects or certifications. Many support engineers leverage their technical knowledge and understanding of software to move into development positions.
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Infographic showing various Developer Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $138,189 per year, or $66.4 per hour.

Support engineer

New York, NY • On-site

Writer
Software Development • 11 - 50 employees
Learn more about Writerexternal

$124K - $157K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Job description

About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible - through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
About the role
At WRITER, our enterprise customers are building mission-critical AI applications that transform how their businesses operate. As a senior support engineer, your top priority is helping our developer personas and technical users succeed with our platform. You'll act as a leading voice for our enterprise support function, handling intricate customer issues directly while working in a complex and ambiguous environment to drive impactful value across our customers' businesses.
You'll collaborate closely with Customer Success, Education, Product, Engineering, and Sales to create great experiences and help customers get the most out of the platform. By leveraging an automation-first mindset, you'll scale our support operations and use our own AI tools to solve problems faster and more efficiently.
This role is available for hybrid work in our New York City and London hubs. and you will report directly to the manager of support engineering.
What you'll do
  • Own the triage and resolution of complex customer production issues through Salesforce, email, Slack, and Zoom
  • Guide technical end users directly by debugging and refining custom-built Python and no-code agents
  • Serve as Tier 2 advanced support to monitor and tackle complex production issues through our monitoring alerts
  • Drive technical investigations across our stack and escalate deeper technical issues to product and engineering teams
  • Shape our product roadmap by gathering and sharing platform feedback and feature requests with product and design teams
  • Build and maintain automated diagnostic tools and scripts to scale our support operations and reduce resolution times

☆ What you need
  • Bring 5+ years of experience providing technical support for an enterprise B2B SaaS organization
  • Demonstrate deep technical proficiency navigating cloud tech (AWS/GCP), Python, SDKs, SSO/SCIM, Jira, Grafana, and Datadog
  • Possess strong skills in RESTful API debugging, integration, and usage to troubleshoot complex customer environments
  • Enjoy working on-screen with customers to overcome product issues and Connect with them empathetically
  • Communicate complex technical concepts clearly through excellent writing and communication skills
  • Challenge the status quo by bringing experience with GenAI and LLMs (a huge bonus) and Own the resolution of every technical issue from start to finish

Benefits & perks (US Full-time employees)
  • Generous PTO, plus company holidays
  • Medical, dental, and vision coverage for you and your family
  • Paid parental leave for all parents (16 weeks)
  • Fertility and family planning support
  • Early-detection cancer testing through Galleri
  • Flexible spending account and dependent FSA options
  • Health savings account for eligible plans with company contribution
  • Annual work-life stipends for:
    • Wellness stipend for gym, massage/chiropractor, personal training, etc.
    • Learning and development stipend
  • Company-wide off-sites and team off-sites
  • Competitive compensation, company stock options and 401k

WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.

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