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Developer Support Engineer Jobs (NOW HIRING)

Runlayer

Support Engineer

New York, NY · On-site +1

... developer-tools companies. * An infrastructure support background, or strong technical depth in enterprise infra and AI systems like agents and identity. * Debugging fluency across the stack: you ...

TRULEO

Support Engineer

Greenville, SC · Remote

$100K/yr

About the Role We're looking for a technically-minded Support Engineer to own the operational success of TRULEO's connectors and AI agents. You'll work directly with customer IT teams to deploy ...

Content Guru

Support Engineer

Reston, VA · On-site

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We're ...

Kombo

Technical Support Engineer

New York, NY · On-site

We're looking for a Technical Support Engineer to provide exceptional technical assistance to our rapidly growing customer base, debug complex integration issues, and help shape the foundation of our ...

Truleo

Support Engineer

Greenville, SC · On-site

$100K/yr

About the Role We're looking for a technically-minded Support Engineer to own the operational success of TRULEO's connectors and AI agents. You'll work directly with customer IT teams to deploy ...

Content Guru

Support Engineer

Reston, VA

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We're ...

VibeIQ

Support Engineer

Boston, MA · On-site

POSITION SUMMARY As a Support Engineer at VibeIQ, you'll be the go-to technical resource for our customers - owning issues from first contact through resolution. You'll manage support tickets ...

Appex Innovation

BMC Helix Support Engineer

Chicago, IL · Hybrid

$60/hr

\n \n \n \n \n We are seeking a BMC Helix Support Engineer\/Admin in Chicago, IL for a hybrid role. \n \n \n \n \n \n Summary: \n \n \n \n \n \n A Level 2.5 BMC Helix Support Engineer bridges the gap ...

Apple

Support Engineer

Austin, TX

$184K - $277K/yr

Description We're looking for a Support Engineer who thrives at the intersection of speed and precision - someone who can deliver bug fixes, enhancements, and rapid responses across a ...

Cooley

Product Support Engineer

Boston, MA

Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...

Cooley LLP

Product Support Engineer

San Diego, CA · On-site

Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...

Cooley LLP

Product Support Engineer

Reston, VA · On-site

Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...

Cooley

Product Support Engineer

San Francisco, CA

Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...

Cooley LLP

Product Support Engineer

Boston, MA

Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...

Cooley LLP

Product Support Engineer

Boston, MA · On-site

Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...

Cooley LLP

Product Support Engineer

Manhattan, NY · On-site

Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...

Cooley LLP

Product Support Engineer

San Francisco, CA · On-site

Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...

Cooley

Product Support Engineer

Washington, DC

Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...

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Developer Support Engineer information

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How much do developer support engineer jobs pay per year?

As of Jul 16, 2026, the average yearly pay for developer support engineer in the United States is $138,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,000.00 and $138,000.00 per year, depending on experience, location, and employer.

What does a typical day look like for a Developer Support Engineer?

A typical day for a Developer Support Engineer involves diagnosing and resolving technical issues reported by developers, reviewing support tickets, and collaborating with internal engineering teams to troubleshoot complex problems. You may also create and maintain documentation, provide guidance on API integration, and help developers optimize their use of the company's products. The role is highly collaborative, requiring regular communication with both external developer clients and internal product teams. You'll often need to prioritize and manage multiple requests simultaneously, making adaptability and strong organizational skills important for success.

What are the key skills and qualifications needed to thrive in the Developer Support Engineer position, and why are they important?

To thrive as a Developer Support Engineer, you need strong programming knowledge, troubleshooting ability, and a solid grasp of software development fundamentals, often supported by a bachelor's degree in computer science or a related field. Familiarity with debugging tools, ticketing systems like Jira or Zendesk, APIs, and occasionally certifications such as AWS Certified Developer can be beneficial. Excellent communication, patience, and a customer-centric mindset set top candidates apart, enabling them to mediate effectively between engineering and end-users. These skills and qualities are crucial for diagnosing technical issues efficiently, ensuring high customer satisfaction, and bridging the gap between development teams and clients.

What is a Developer Support Engineer job?

A Developer Support Engineer is responsible for assisting developers who use a company's software, APIs, or platform. They troubleshoot technical issues, provide guidance on best practices, and collaborate with internal teams to improve documentation and product functionality. This role requires strong problem-solving skills, coding knowledge, and excellent communication to bridge the gap between developers and the engineering team.

More about Developer Support Engineer jobs
What cities are hiring for Developer Support Engineer jobs? Cities with the most Developer Support Engineer job openings:
What are the most commonly searched types of Developer Support Engineer jobs? The most popular types of Developer Support Engineer jobs are:
Who are the top companies hiring for Developer Support Engineer jobs? The top employers for Developer Support Engineer jobs are:
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Developer Support Engineer jobs near you
Infographic showing various Developer Support Engineer job openings in the United States as of July 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $138,189 per year, or $66.4 per hour.

Support Engineer

Runlayer

New York, NY • On-site, Remote

Full-time

Medical, Dental, Vision, PTO

Posted 7 days ago

Job description

About Runlayer
AI is transforming how every company operates, but most enterprises are stuck. They want to move fast with AI Agents, tools, and workflows, but they can't do it safely. We're fixing that.
Our team built AI Actions for OpenAI, shipped Zapier Agents to millions of users, and launched the first remote MCP server with Anthropic. We helped establish the protocol, and now we're building the platform enterprises need to actually put MCP to work.
Runlayer is one platform for MCPs, Skills, and Agents: purpose-built security, fine-grained governance, and complete observability so organizations can go all-in on AI across the entire company without the risk. We just raised a $30M Series A led by Felicis, with participation from Khosla Ventures, bringing our total raised to $42M. Already trusted by Gusto, Instacart, Opendoor, dbt Labs, Cursor, and Decagon.
We're a team of 35, mostly engineers, shipping fast. Agent operators on Runlayer grew 5x in four weeks while human operators stayed flat. The shift to agentic work is already showing up in our own usage.
About the Role
As the founding Support Engineer at Runlayer, you'll be the technical frontline for enterprise customers deploying Runlayer across their engineering orgs. You'll work directly with customers in Pylon, Slack, and Teams to triage and resolve issues across the control plane, connectors, OAuth flows, deployment configs, and AI client integrations, and you'll build the support playbook from scratch as the bridge between customers and engineering.
Why You'll Thrive Here
  • Impact: Be the first support hire and the face of Runlayer to every enterprise customer in production.
  • Excellence: Work closely with the engineers who built the platform, and use AI tooling daily to do the job.
  • Ownership: Own the support function end to end, from triage and runbooks to the fixes that kill recurring tickets.

What You'll Do
  • Work directly with customers in Pylon, Slack, and Teams to triage and resolve technical issues and bugs across the control plane, MCP connectors, OAuth, and deployments.
  • Use AI and MCP tooling to triage faster: diagnostic agents, log query templates, and reproduction workflows.
  • Guide enterprise teams through onboarding: first setup, SSO and SCIM, connector activation, and policy configuration.
  • Build the knowledge base from zero: runbooks, troubleshooting guides, and customer-facing docs for common deployment patterns (EKS, ECS, Helm, Terraform).
  • Manage escalations: debug what you can, and pull in Platform, SRE, or Identity engineers with clear reproduction steps when you can't.
  • Close the loop with product and engineering: turn recurring tickets into doc fixes, product fixes, and self-serve flows.
  • Learn and share new features as they ship each week, both to customers and across the team.

What We're Looking For
  • 3-5 years in technical support, solutions engineering, or customer-facing engineering at SaaS or developer-tools companies.
  • An infrastructure support background, or strong technical depth in enterprise infra and AI systems like agents and identity.
  • Debugging fluency across the stack: you read Python/TypeScript, query PostgreSQL, trace HTTP requests, and interpret Kubernetes pod logs.
  • Familiarity with enterprise identity (SSO, SCIM, OAuth) and cloud infrastructure (AWS preferred: EKS/ECS, CloudWatch, VPCs).
  • Experience running support in Pylon and over Slack or Teams.
  • AI-native workflow: you use MCPs and AI tools daily to do real work
  • A drive to put customer satisfaction first and go above and beyond.
  • Excellent written communication: clear, concise explanations for both engineers and IT admins.
  • Zero-to-one mindset: comfortable defining your own SLAs, triage workflows, and escalation paths.

Bonus Qualifications
  • Hands-on experience with MCP and how agents call tools in production.
  • Experience supporting security-critical or compliance-driven enterprise deployments.
  • Built support tooling or self-serve flows that measurably reduced ticket volume.

What We Offer
We provide a competitive package designed to attract and retain top talent who can work effectively with enterprise customers.
  • Competitive salary and equity - compensation that reflects your expertise and customer-facing responsibilities.
  • Paid time off - paid vacation, paid sick leave, and paid parental leave.
  • Professional development - budget for conferences, courses, and certifications in AI, enterprise software, and customer success.
  • Top-tier equipment - your choice of laptop and accessories to create your ideal work environment.
  • Health benefits - comprehensive health, dental, and vision coverage.
  • Customer interaction opportunities - work directly with innovative companies and see the immediate impact of your work.

Not quite the right fit? Reach out to careers@runlayer.com with details about your experience and interests.

Apply