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Developer Support Engineer Jobs (NOW HIRING)

Rocket.net

WordPress Support Engineer

Jupiter, FL · Remote

$134K/yr

We're looking to hire WordPress Support Engineers to help provide our customers with the industry-leading customer service they've come to expect. We are a very customer-centric company looking for ...

ST Engineering

Product Support Engineer

Baltimore, MD · On-site

Who YOU are and what YOU can become The Product Support Engineer (PSE) will provide technical support for customers of ST Engineering Middle River Aerostructure Systems' (MRAS) nacelle components, to ...

Apple

Support Engineer

Austin, TX

$181K - $272K/yr

Description We're looking for a Support Engineer who thrives at the intersection of speed and precision - someone who can deliver bug fixes, enhancements, and rapid responses across a ...

Quantum

Support Engineer (L3) - ActiveScale

Centennial, CO · On-site

$85K - $110K/yr

Quantum is seeking a highly skilled Level 3 (L3) Support Engineer to join our ActiveScale object storage engineering team. In this role, you will serve as the technical escalation point for complex ...

Cooley LLP

Product Support Engineer

Reston, VA · On-site

Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...

Cooley

Product Support Engineer

Chicago, IL

Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...

Cooley

Product Support Engineer

Seattle, WA

Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...

Cooley

Product Support Engineer

Washington, DC

Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...

Cooley LLP

Product Support Engineer

Palo Alto, CA

Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...

WEC Energy Group

Operations Support Engineer

Pewaukee, WI · On-site

$156K/yr

Operations Support Engineer We Energies, a subsidiary of WEC Energy Group, is seeking a Operations Support Engineer in our Pewaukee, Wisconsin location. This position offers flexibility for a hybrid ...

Cooley LLP

Product Support Engineer

San Diego, CA

Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...

Cooley

Product Support Engineer

Boston, MA

Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...

Belcan

Support Engineer

North Reading, MA

$29.78/hr

Support Engineer Location: North Reading, MA Zip Code: 01864 Start Date: Right Away Pay Rate: $29.78/hr. Contract: 12 Months Keywords: #NorthReadingJobs; #Supportjobs; We provide a competitive pay ...

Cooley

Product Support Engineer

San Francisco, CA

Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...

Cooley LLP

Product Support Engineer

New York, NY · On-site

Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...

Cooley LLP

Product Support Engineer

Seattle, WA

Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...

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Developer Support Engineer information

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$139.5K

How much do developer support engineer jobs pay per year?

As of Jun 26, 2026, the average yearly pay for developer support engineer in the United States is $138,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,000.00 and $138,000.00 per year, depending on experience, location, and employer.

What does a typical day look like for a Developer Support Engineer?

A typical day for a Developer Support Engineer involves diagnosing and resolving technical issues reported by developers, reviewing support tickets, and collaborating with internal engineering teams to troubleshoot complex problems. You may also create and maintain documentation, provide guidance on API integration, and help developers optimize their use of the company's products. The role is highly collaborative, requiring regular communication with both external developer clients and internal product teams. You'll often need to prioritize and manage multiple requests simultaneously, making adaptability and strong organizational skills important for success.

What are the key skills and qualifications needed to thrive in the Developer Support Engineer position, and why are they important?

To thrive as a Developer Support Engineer, you need strong programming knowledge, troubleshooting ability, and a solid grasp of software development fundamentals, often supported by a bachelor's degree in computer science or a related field. Familiarity with debugging tools, ticketing systems like Jira or Zendesk, APIs, and occasionally certifications such as AWS Certified Developer can be beneficial. Excellent communication, patience, and a customer-centric mindset set top candidates apart, enabling them to mediate effectively between engineering and end-users. These skills and qualities are crucial for diagnosing technical issues efficiently, ensuring high customer satisfaction, and bridging the gap between development teams and clients.

What is a Developer Support Engineer job?

A Developer Support Engineer is responsible for assisting developers who use a company's software, APIs, or platform. They troubleshoot technical issues, provide guidance on best practices, and collaborate with internal teams to improve documentation and product functionality. This role requires strong problem-solving skills, coding knowledge, and excellent communication to bridge the gap between developers and the engineering team.

More about Developer Support Engineer jobs
What cities are hiring for Developer Support Engineer jobs? Cities with the most Developer Support Engineer job openings:
What are the most commonly searched types of Developer Support Engineer jobs? The most popular types of Developer Support Engineer jobs are:
Who are the top companies hiring for Developer Support Engineer jobs? The top employers for Developer Support Engineer jobs are:
What states have the most Developer Support Engineer jobs? States with the most job openings for Developer Support Engineer jobs include:
What job categories do people searching Developer Support Engineer jobs look for? The top searched job categories for Developer Support Engineer jobs are:
What are popular job titles related to Developer Support Engineer jobs? For Developer Support Engineer jobs, the most frequently searched job titles are:
Developer Support Engineer jobs near you
Infographic showing various Developer Support Engineer job openings in the United States as of June 2026, with employment types broken down into 9% As Needed, 83% Full Time, 5% Temporary, and 3% Contract. Highlights an 83% Physical, 4% Hybrid, and 13% Remote job distribution, with an average salary of $138,189 per year, or $66.4 per hour.

WordPress Support Engineer

Rocket.net

Jupiter, FL • Remote

$134K/yr

Full-time

PTO

Posted 16 days ago

Job description

We're looking to hire WordPress Support Engineers to help provide our customers with the industry-leading customer service they've come to expect. We are a very customer-centric company looking for candidates that share our passion for WordPress and customer satisfaction. The ideal candidate will be fluent in written English and have a strong WordPress technical background. They will clearly communicate with customers and quickly solve their technical problems with a friendly attitude. At Rocket.net, WordPress Support Engineers represent the core front-line support team and are responsible for ensuring our customer experience is unparalleled.

Customer Support and Experience at Rocket.net is not an afterthought; it is part of the Rocket.net Core DNA and culture to provide world-class support to our customers that WOWs them.


Responsibilities

  • Be the first point of contact for our customers whenever they have any issues on their websites. Being the first point of contact, its really important for us that you provide an excellent experience to the customer by taking ownership of any issues reported by our customers and see problems through to their quick and effective resolution.
  • Provide customer support through Live Chat, Tickets and Slack.
  • Ensure all SOPs are followed and proper escalation procedures are initiated for unresolved issues to the appropriate internal teams.
  • Help customers by going beyond the scope, diving deep into their WordPress issues and helping them troubleshoot and fix common WordPress issues.
  • Write KBs and technical articles for our blog to further distribute knowledge within the community.
  • Convert recurring issues into feature requests for the development team and be the customer's voice in the company to help improve the product.
  • Assist our customers with migrating their WordPress site's to Rocket.net.
  • Provide critical assistance when it comes to pointing DNS to Rocket.net.
  • Provide customers with a "WOW!" experience.

Requirements

  • 2+ years experience with WordPress.
  • Excellent written and verbal communication skills (English).
  • You have previous experience with Live Chat and/or helpdesk tools.
  • Familiar with common web hosting stacks (cPanel, NGINX, Apache, MySQL, etc).
  • Knowledge with linux command line (SSH) including WP-CLI.
  • Extensive experience with troubleshooting WordPress.
  • Experience with Page Builders and Caching Plugins.
  • Experience with Cloudflare and advanced understanding of DNS.
  • Experience in optimizing WordPress a huge plus.
  • Experience in PHP to write custom plugins for WordPress a huge plus.
  • Knowledge of Redis, CDN, WAF, and page caching will be a huge plus.

Benefits

So what are the advantages of working with a pretty amazing tech company?

  • Ability to work from anywhere in the world. You can travel and work in a new city every month. Work and travel without ever using your vacation time. This is a remote position.
  • Flexible Vacation. Never get denied a vacation request ever again.
  • Paid Education. We care about your career. We will help you gain new skills, and guide you on where you want to go.

Come work with a fun, driven, and amazing team at Rocket.net!

Rocket.net is an equal opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team.

Rocket.net is committed to providing accommodations for people with disabilities. If you require accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.

We would like to thank each applicant; however, only qualified candidates will be contacted for an interview.

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