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Developer Support Engineer Jobs (NOW HIRING)

Robinhood

Support Engineer

Westlake, TX · On-site

The Support Engineering Sub-Team provides Robinhood employees with secure, simple, and reliable technology support across offices and distributed teams. The team reduces technical friction through ...

Traina Enterprises

Support Engineer

Kennesaw, GA · Hybrid

$45K - $60K/yr

... Junior Developer to improve internal IT tools and workflows. Participate in onboarding and offboarding processes for employees. Support inventory management and asset tracking for IT equipment.

Anthropic

Support Engineer

San Francisco, CA · On-site

$210K - $250K/yr

As a Support Engineer, you'll be providing high-touch, deeply contextual support to a defined book ... a developer-platform or infrastructure company The annual compensation range for this role is ...

Noah Medical

Product Support Engineer

San Jose, CA · On-site

$80K - $100K/yr

The Product Support Engineer serves as a primary liaison between Noah's internal technical groups (Engineering, Quality, Manufacturing) and the various internal and external departments supporting ...

CYNET SYSTEMS

Support Engineer

Hudson, NY · On-site

$38 - $41/hr

The Support Engineer will work with post-production engineering teams to stage and test user account migrations into new Active Directory structures. * The role includes validating access to media ...

Plunge

Support Engineer

Roseville, CA · On-site

$24 - $30/hr

The Support Engineer bridges the gap between engineering, service, and customer experience--resolving complex technical issues, driving root cause investigations, and translating field insights into ...

Plunge

Support Engineer

Roseville, CA · On-site

$24 - $30/hr

The Support Engineer bridges the gap between engineering, service, and customer experience--resolving complex technical issues, driving root cause investigations, and translating field insights into ...

Echodyne Corp

Support Engineer

Kirkland, WA · On-site

$86K - $129K/yr

The Support Engineer will be a key member of the Echodyne customer-facing team responsible for meeting and exceeding company goals. RESPONSIBILITIES: The Support Engineer will develop a deep systems ...

Perrigo Company plc

Operations Support Engineer

Allegan, MI · On-site

$60K - $82K/yr

The Operations Support Engineer identifies and drives continuous improvement opportunities, leads cross-functional initiatives, and delivers sustainable solutions that enhance safety, quality ...

Futran Tech Solutions Pvt. Ltd.

Support Engineer

Support Engineer Location = Remote Duration - 3months No of submissions - 2 * 2+ years of experience using or supporting a cybersecurity product. Examples of cybersecurity products are Microsoft ...

Sierra

Support Engineer

San Francisco, CA · On-site

$250K - $275K/yr

Support Engineering at Sierra Companies use Sierra's Agent OS to design, deploy, and operate AI ... Identify patterns across customer issues and drive improvements to the product and developer ...

Ergon

Plant Support Engineer

Pendleton, NC · On-site

The Plant Support Engineer will proactively identify opportunities to predict, prevent, and reduce equipment failures, helping improve plant reliability and performance. In addition, this position ...

Ergon

Plant Support Engineer

Pendleton, NC · On-site

The Plant Support Engineer will proactively identify opportunities to predict, prevent, and reduce equipment failures, helping improve plant reliability and performance. In addition, this position ...

Ergon

Plant Support Engineer

Severn, NC

The Plant Support Engineer will proactively identify opportunities to predict, prevent, and reduce equipment failures, helping improve plant reliability and performance. In addition, this position ...

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$139.5K

How much do developer support engineer jobs pay per year?

As of Jun 5, 2026, the average yearly pay for developer support engineer in the United States is $138,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,000.00 and $138,000.00 per year, depending on experience, location, and employer.

What does a typical day look like for a Developer Support Engineer?

A typical day for a Developer Support Engineer involves diagnosing and resolving technical issues reported by developers, reviewing support tickets, and collaborating with internal engineering teams to troubleshoot complex problems. You may also create and maintain documentation, provide guidance on API integration, and help developers optimize their use of the company's products. The role is highly collaborative, requiring regular communication with both external developer clients and internal product teams. You'll often need to prioritize and manage multiple requests simultaneously, making adaptability and strong organizational skills important for success.

What are the key skills and qualifications needed to thrive in the Developer Support Engineer position, and why are they important?

To thrive as a Developer Support Engineer, you need strong programming knowledge, troubleshooting ability, and a solid grasp of software development fundamentals, often supported by a bachelor's degree in computer science or a related field. Familiarity with debugging tools, ticketing systems like Jira or Zendesk, APIs, and occasionally certifications such as AWS Certified Developer can be beneficial. Excellent communication, patience, and a customer-centric mindset set top candidates apart, enabling them to mediate effectively between engineering and end-users. These skills and qualities are crucial for diagnosing technical issues efficiently, ensuring high customer satisfaction, and bridging the gap between development teams and clients.

What is a Developer Support Engineer job?

A Developer Support Engineer is responsible for assisting developers who use a company's software, APIs, or platform. They troubleshoot technical issues, provide guidance on best practices, and collaborate with internal teams to improve documentation and product functionality. This role requires strong problem-solving skills, coding knowledge, and excellent communication to bridge the gap between developers and the engineering team.

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Developer Support Engineer jobs near you
Infographic showing various Developer Support Engineer job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 80% Physical, 5% Hybrid, and 15% Remote job distribution, with an average salary of $138,189 per year, or $66.4 per hour.
Support Engineer

Support Engineer

Anthropic

San Francisco, CA • On-site

Other

Posted 14 days ago

Job description

About the role

We are hiring Support Engineers to serve as the named, dedicated Product Support point of contact for Anthropic's most strategic enterprise customers. As a Support Engineer, you'll be providing high-touch, deeply contextual support to a defined book of accounts - embedded in your customers' shared channels, known by name to their stakeholders, and partnering closely with Sales, Customer Success, and Applied AI as the technical support voice on the account team.

You'll bring deep knowledge of how each of your customers is built on Claude to every interaction, so you can investigate, diagnose, and resolve their most complex technical needs with nuance and speed - and ensure the right internal teams are engaged when needed.

Responsibilities
  • Serve as the named technical support contact for a defined book of strategic enterprise accounts, embedded in customer channels and joining recurring account cadences as the support voice
  • Own your customers' technical support needs end to end - investigate, diagnose, and resolve complex issues directly, and partner with internal Engineering and Product teams to drive resolution when needed
  • Build deep, durable context on each customer's architecture, integrations, and use cases so you can respond with nuance rather than from a script
  • Partner closely with the Customer Success Manager, Account Executive, and Applied AI team on each account as part of a single, coordinated account team
  • Capture technical feedback and product friction from your accounts and route it to Product with the impact data and detail needed to prioritize it correctly
  • Manage high-urgency issues for your accounts with extreme ownership, and coordinate cleanly with the broader Product Support team for continuous coverage
  • Help build the foundations of the Support Engineer function - runbooks, escalation paths, tooling, and the metrics we'll use to measure its value
  • Become an expert in all Anthropic products across the API, Claude for Enterprise, and Claude Code
You may be a good fit if you
  • Have 5+ years in technical product support, with meaningful time in an escalated, priority, or named-account support team for enterprise customers
  • Have been the person an enterprise customer knows by name and reaches for first when they need technical help
  • Are deeply fluent with APIs and technical SaaS products, and can read technical documentation, error logs, and request traces with ease
  • Have hands-on experience troubleshooting SSO, SAML, OAuth, and enterprise authentication flows
  • Are persistent and curious - you delight in the hunt of tracking down a bug, and are energized by fixing it for every similar user going forward
  • Possess strong user empathy and crisp, kind written communication; you can translate between a frustrated customer engineer and an internal platform team without losing either
  • Are comfortable operating in ambiguity, making informed decisions in never-before-seen situations, and knowing when to pull the escalation cord
  • Enjoy building trust and collaborating closely with go-to-market partners (Sales, CS, Applied AI) without owning the commercial relationship yourself
  • Have contributed to the foundations of a support team before - the essential, often unglamorous work of writing the first runbook
  • Are excited about Anthropic's products and the opportunity to shape how the world's largest companies get support for them
Strong candidates may also have
  • SQL proficiency for querying logs and usage data to investigate issues
  • Comfort with command line interfaces and basic scripting (Bash, Python, JavaScript)
  • Understanding of LLM capabilities, prompt engineering patterns, and current limitations
  • Familiarity with enterprise networking concepts, cloud infrastructure (AWS, GCP), and IT environments
  • Experience working inside a customer's shared Slack or similar embedded-support model
  • Background as a Technical Account Manager, Support Engineer, or Designated/Premier Support contact at a developer-platform or infrastructure company

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