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Platform Support Engineer Jobs (NOW HIRING)

Octaura

Platform Support Engineer

New York, NY · Hybrid

$100K - $150K/yr

The role in a nutshell The Platform Support Engineer will join Octaura's Platform Support team to maintain and support the CLO and Loans trading system and other internal applications. They are ...

Octaura

Platform Support Engineer

New York, NY · On-site

$100K - $150K/yr

The role in a nutshell The Platform Support Engineer will join Octaura's Platform Support team to maintain and support the CLO and Loans trading system and other internal applications. They are ...

Saviynt

Platform Support Engineer

Atlanta, GA

Platform Support Engineer As a Platform Support Engineer in our SRE Operations team, you will be a key player in ensuring the 24x7x365 smooth operation of Saviynt's Enterprise Identity Cloud. This ...

Saviynt

Platform Support Engineer

Atlanta, GA

Platform Support Engineer As a Platform Support Engineer in our SRE Operations team, you will be a key player in ensuring the 24x7x365 smooth operation of Saviynt's Enterprise Identity Cloud. This ...

iManage

Platform Support Engineer

Chicago, IL · On-site

Being an Platform Support Engineer at iManage Means... You're a data-driven problem solver with experience triaging issues at scale. You excel at breaking down complex technical problems and ...

Tradeweb Markets

Platform Support Engineer

Jersey City, NJ · On-site +1

$180K - $220K/yr

Work as part of a global support team * Develop system instrumentation, monitoring and reporting ... Bachelor's Degree (Computer Science or Electrical Engineering is preferred) * 3-5 years' work ...

Tradeweb

Platform Support Engineer

Jersey City, NJ · On-site +1

$180K - $220K/yr

Work as part of a global support team * Develop system instrumentation, monitoring and reporting ... Bachelor's Degree (Computer Science or Electrical Engineering is preferred) * 3-5 years' work ...

Tradeweb Markets

Platform Support Engineer

Jersey City, NJ · On-site +1

$180K - $220K/yr

Work as part of a global support team * Develop system instrumentation, monitoring and reporting ... Bachelor's Degree (Computer Science or Electrical Engineering is preferred) * 3-5 years' work ...

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How much do platform support engineer jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for platform support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are Platform Support Engineers?

Platform Support Engineers are IT professionals responsible for maintaining, troubleshooting, and optimizing the software platforms that organizations rely on. They act as a bridge between users and developers, providing technical support, resolving system issues, and ensuring platform stability. Their duties often include monitoring system performance, implementing updates, and collaborating with other teams to improve platform functionality. Platform Support Engineers play a critical role in minimizing downtime and ensuring seamless operation of business-critical applications.

What are the key skills and qualifications needed to thrive as a Platform Support Engineer, and why are they important?

To thrive as a Platform Support Engineer, you need a solid background in systems administration, troubleshooting, and knowledge of operating systems, networking, and cloud environments, typically with a relevant degree or equivalent experience. Familiarity with monitoring tools (such as Nagios or Datadog), ticketing systems, scripting languages, and sometimes certifications like AWS Certified SysOps Administrator are commonly required. Strong problem-solving abilities, customer service orientation, and effective communication skills help you excel in supporting users and collaborating with technical teams. These competencies are vital for maintaining platform reliability, resolving incidents promptly, and ensuring a seamless user experience.

What are some typical challenges a Platform Support Engineer faces when troubleshooting complex system issues?

Platform Support Engineers often encounter challenges such as diagnosing issues that span multiple systems or involve integration points between different services. These situations require strong analytical skills and effective communication with other technical teams to quickly isolate root causes. Additionally, Platform Support Engineers must stay current with evolving technologies and tools, as platforms are frequently updated or customized. Collaborating across teams and documenting solutions are key to ensuring long-term stability and knowledge sharing.

What is the difference between Platform Support Engineer vs Network Support Specialist?

AspectPlatform Support EngineerNetwork Support Specialist
CredentialsTypically requires certifications like CompTIA A+, Network+, or vendor-specific certificationsOften requires Cisco CCNA, CompTIA Network+, or similar networking certifications
Work EnvironmentSupports cloud platforms, enterprise applications, and hardware/software infrastructureFocuses on network hardware, routers, switches, and network troubleshooting
Industry UsageCommon in tech companies, cloud providers, and enterprises with complex IT infrastructurePrevalent in telecommunications, data centers, and organizations with extensive network setups

While both roles support IT infrastructure, Platform Support Engineers focus on cloud and application platforms, whereas Network Support Specialists concentrate on network hardware and connectivity issues. Understanding these differences helps organizations assign the right expertise for their technical needs.

More about Platform Support Engineer jobs
What job categories do people searching Platform Support Engineer jobs look for? The top searched job categories for Platform Support Engineer jobs are:
Platform Support Engineer jobs near you
Infographic showing various Platform Support Engineer job openings in the United States as of May 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Platform Support Engineer

Platform Support Engineer

Octaura

New York, NY • Hybrid

$100K - $150K/yr

Other

Posted 9 hours ago

Job description

 
The role in a nutshell 
The Platform Support Engineer will join Octaura's Platform Support team to maintain and support the CLO and Loans trading system and other internal applications. They are responsible for ensuring the high levels of availability of the production, demonstration and test systems. They will work in a high-pressure mission critical production environment. The candidate will play a key role in the resolution of any problems in the system in a timely and professional manner.
 
To be successful in this role, the Platform Support Engineer is expected to proactively learn and understand Octaura's business needs, and develop or implement solutions to meet those needs. To that end, the Platform Support Engineer is expected to demonstrate a proven ability to problem-solve and multi-task. Flexibility is a must, as the schedule may include occasional late night or weekend duties.
 
This is an exciting time for Octaura as we are rapidly growing and are looking for energetic, collaborative and driven thinkers to join us! Please note this role is based out of our NYC office and our current structure is 4 days (Mon-Thurs) in the office, 1 day from home.

Desired experience

  • Bachelor's degree or equivalent with combined experience.
  • The ideal candidate must have 5+ years' work experience In application support, preferably in the financial industry, with at least 3+ years spent in maintaining and supporting financial or other applications.
  • Demonstrate excellent oral and written communication skills.
  • Skills and experience in any or all of the following will give the right candidate an edge:
    • Linux command line
    • Shell scripting
    • Java
    • Python
    • SQL
    • Nagios and/or Splunk
    • Ticketing systems such as Jira or ServiceNow

The base pay range for this position in New York is $100,000 - $150,000 annually. Pay may vary depending on job-related knowledge, skills, and experience. Equity and year-end bonus may be provided as part of the compensation package, in addition to a full range of medical, financial, and other benefits, dependent on the position offered. Applicants should apply via Octaura's internal or external careers site. 

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