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Platform Support Engineer Jobs (NOW HIRING)

Northern Base

Level 3 Support Engineer

Jersey City, NJ · On-site

Financial Services Market Data Platform Support Production Support & Level 3 Engineering RTDS / RTMDS Components (ADH, ADS, DACS, ATS) Red Hat Enterprise Linux (RHEL) Administration Advanced Shell ...

Blitzy

Developer Support Engineer

Cambridge, MA · On-site

$75K - $135K/yr

Developer Support Engineer About Blitzy Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle by autonomously building ...

FIS

Support Engineer - Enterprise Platforms

Milwaukee, WI · Hybrid

$144K - $246K/yr

The Support Engineer diagnoses, troubleshoots, and resolves complex production and customer issues ... Platform Support - Support Kubernetes-based banking platform environments across cloud, hybrid, and ...

FIS

Support Engineer - Enterprise Platforms

New York, NY · Hybrid

$144K - $246K/yr

The Support Engineer diagnoses, troubleshoots, and resolves complex production and customer issues ... Platform Support - Support Kubernetes-based banking platform environments across cloud, hybrid, and ...

P2PSoftTek Inc

AWS Support Engineer

Charlotte, NC · On-site

... platform workloads - Support and maintain Microsoft SQL Server (MSSQL) databases including ... engineering teams with full context and impact assessment. - Participate in scheduled shift ...

FIS

Support Engineer - Enterprise Platforms

Atlanta, GA · Hybrid

$144K - $246K/yr

The Support Engineer diagnoses, troubleshoots, and resolves complex production and customer issues ... Platform Support - Support Kubernetes-based banking platform environments across cloud, hybrid, and ...

FIS

Support Engineer - Enterprise Platforms

Jacksonville, FL · Hybrid

$144K - $246K/yr

The Support Engineer diagnoses, troubleshoots, and resolves complex production and customer issues ... Platform Support - Support Kubernetes-based banking platform environments across cloud, hybrid, and ...

City National Bank

Platform Support Analyst

Manhattan, NY · On-site

$26.90 - $40.35/hr

PLATFORM SUPPORT ANALYST WHAT IS THE OPPORTUNITY? Works with branch and department colleagues on ... developers on tech problems * Open new accounts and process daily Outstanding Actions Report and ...

Blitzy

Developer Support Engineer

Cambridge, MA · On-site

$152K/yr

Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle. They are seeking a Developer Support Engineer to serve as the ...

iCapital

Platform Support - Analyst

Salt Lake City, UT · On-site +1

$60K - $70K/yr

About the Role iCapital is looking to hire an Analyst to join its Platform Technology Support team ... Take initiative on assigned support requests and collaborating with engineers from multiple teams ...

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Platform Support Engineer information

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How much do platform support engineer jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for platform support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a platform support engineer?

Platform Support Engineers are IT professionals responsible for maintaining, troubleshooting, and optimizing the software platforms that organizations rely on. They act as a bridge between users and developers, providing technical support, resolving system issues, and ensuring platform stability. Their duties often include monitoring system performance, implementing updates, and collaborating with other teams to improve platform functionality. Platform Support Engineers play a critical role in minimizing downtime and ensuring seamless operation of business-critical applications.

What are the key skills and qualifications needed to thrive as a platform support engineer, and why are they important?

To thrive as a Platform Support Engineer, you need a solid background in systems administration, troubleshooting, and knowledge of operating systems, networking, and cloud environments, typically with a relevant degree or equivalent experience. Familiarity with monitoring tools (such as Nagios or Datadog), ticketing systems, scripting languages, and sometimes certifications like AWS Certified SysOps Administrator are commonly required. Strong problem-solving abilities, customer service orientation, and effective communication skills help you excel in supporting users and collaborating with technical teams. These competencies are vital for maintaining platform reliability, resolving incidents promptly, and ensuring a seamless user experience.

What is the salary of a platform support engineer?

The salary of a platform support engineer typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level positions may start lower, while experienced engineers with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and paid time off.

What are some typical challenges a platform support engineer faces when troubleshooting complex system issues?

Platform Support Engineers often encounter challenges such as diagnosing issues that span multiple systems or involve integration points between different services. These situations require strong analytical skills and effective communication with other technical teams to quickly isolate root causes. Additionally, Platform Support Engineers must stay current with evolving technologies and tools, as platforms are frequently updated or customized. Collaborating across teams and documenting solutions are key to ensuring long-term stability and knowledge sharing.

What is the difference between Platform Support Engineer vs Network Support Specialist?

AspectPlatform Support EngineerNetwork Support Specialist
CredentialsTypically requires certifications like CompTIA A+, Network+, or vendor-specific certificationsOften requires Cisco CCNA, CompTIA Network+, or similar networking certifications
Work EnvironmentSupports cloud platforms, enterprise applications, and hardware/software infrastructureFocuses on network hardware, routers, switches, and network troubleshooting
Industry UsageCommon in tech companies, cloud providers, and enterprises with complex IT infrastructurePrevalent in telecommunications, data centers, and organizations with extensive network setups

While both roles support IT infrastructure, Platform Support Engineers focus on cloud and application platforms, whereas Network Support Specialists concentrate on network hardware and connectivity issues. Understanding these differences helps organizations assign the right expertise for their technical needs.

More about Platform Support Engineer jobs
What job categories do people searching Platform Support Engineer jobs look for? The top searched job categories for Platform Support Engineer jobs are:
Platform Support Engineer jobs near you
Infographic showing various Platform Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Level 3 Support Engineer

Northern Base

Jersey City, NJ • On-site

Full-time

Posted 4 days ago

Job description

Hiring Alert | Level 3 Support Engineer

Location: New York, NY (Onsite)

Employment Type: Full-Time

Experience Required: 10–12 Years

Visa Type: USC / GC Only

Must-Have Skills:

Financial Services Market Data Platform Support

Production Support & Level 3 Engineering

RTDS / RTMDS Components (ADH, ADS, DACS, ATS)

Red Hat Enterprise Linux (RHEL) Administration

Advanced Shell Scripting

Python Automation & Scripting

Rundeck Automation Platform

Market Data Network Troubleshooting

Server Hardware Troubleshooting

Platform Builds & Production Configuration Management

ServiceNow Incident & Change Management

Jira Workflow Management

Git & CI/CD Development Tools

DX1 or Comparable Development Tooling

WAN/LAN Network Delivery Support

Infrastructure Monitoring & Production Operations

Patch Management & Compliance Support

Preferred Experience:

Experience supporting private-cloud platforms in enterprise environments

Experience with HPE Synergy and HPE OneView

Experience with ITRS and BigPanda monitoring platforms

Experience developing automation for large-scale infrastructure delivery

Experience managing RTMDS infrastructure builds and inventory automation

Strong troubleshooting skills for complex production environments

Experience creating technical documentation and operational procedures

Ability to train and mentor L1/L2 support teams

Experience collaborating with engineering, development, network, and quality teams

Strong analytical, communication, and problem-solving skills

Education:

Bachelor’s Degree in Computer Science, Information Technology, Engineering, or related field preferred.

Tech Stack:

RTDS | RTMDS | ADH | ADS | DACS | ATS | RHEL | Linux Administration | Shell Scripting | Python | Rundeck | ServiceNow | Jira | Git | DX1 | CI/CD | WAN/LAN | Network Troubleshooting | Market Data Systems | Private Cloud | Infrastructure Monitoring | HPE Synergy | HPE OneView | ITRS | BigPanda | Patch Management | Production Support | Automation Engineering | Financial Services Technology