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Platform Support Engineer Jobs (NOW HIRING)

Arrive Logistics

Platform Support Manager

Chicago, IL · On-site

Who We Want The Platform Support Manager will lead the Arrive Enterprise IT Team in resolving ... Some knowledge of programming languages preferred (SQL, Java, HTML). * Detail-oriented and strives ...

Apply Early

Arrive Logistics

Platform Support Manager

Chicago, IL · On-site

Who We Want The Platform Support Manager will lead the Arrive Enterprise IT Team in resolving ... Some knowledge of programming languages preferred (SQL, Java, HTML). * Detail-oriented and strives ...

Diverse Lynx

Middleware Support Engineer

The role requires 8-10 years of experience in middleware platform support and integration engineering, with hands-on knowledge of Apache Camel K, Kubernetes/OpenShift, incident management, root cause ...

New

Arrive Logistics

Platform Support Manager

Austin, TX · On-site

Who We Want The Platform Support Manager will lead the Arrive Enterprise IT Team in resolving ... Some knowledge of programming languages preferred (SQL, Java, HTML). * Detail-oriented and strives ...

Apply Early

Arrive Logistics

Platform Support Manager

Austin, TX · On-site

Who We Want The Platform Support Manager will lead the Arrive Enterprise IT Team in resolving ... Some knowledge of programming languages preferred (SQL, Java, HTML). * Detail-oriented and strives ...

Blitzy

Developer Support Engineer

Cambridge, MA · On-site

$75K - $135K/yr

Developer Support Engineer About Blitzy Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle by autonomously building ...

Diverse Lynx

Hadoop Platform support

Charlotte, NC · On-site

$55 - $60/hr

Hadoop Platform support Location: Charlotte, NC (onsite) Rate : $55-60 C2C Note : We need profile ... We are seeking a skilled Data Engineer with a strong focus on Hadoop Distributed File System (HDFS ...

Blitzy

Developer Support Engineer

Cambridge, MA · On-site

$152K/yr

Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle. They are seeking a Developer Support Engineer to serve as the ...

Samprasoft

Windows Platform Support

Wayne, PA · On-site

Job Title Core Responsibilities 1. Designs, implements, and deploys platforms to support and meet business needs. Identifies opportunities for improvement, escalating as necessary. 2. Monitors and ...

New

Diverse Lynx

Hadoop Platform support

Charlotte, NC · On-site

Diverse Lynx is seeking a skilled Data Engineer with a strong focus on Hadoop Distributed File ... The ideal candidate will be responsible for the support and maintenance of the Hadoop platform ...

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All JobsPlatform Support Engineer Jobs

Platform Support Engineer information

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$16

$39

$68

How much do platform support engineer jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for platform support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are Platform Support Engineers?

Platform Support Engineers are IT professionals responsible for maintaining, troubleshooting, and optimizing the software platforms that organizations rely on. They act as a bridge between users and developers, providing technical support, resolving system issues, and ensuring platform stability. Their duties often include monitoring system performance, implementing updates, and collaborating with other teams to improve platform functionality. Platform Support Engineers play a critical role in minimizing downtime and ensuring seamless operation of business-critical applications.

What are the key skills and qualifications needed to thrive as a Platform Support Engineer, and why are they important?

To thrive as a Platform Support Engineer, you need a solid background in systems administration, troubleshooting, and knowledge of operating systems, networking, and cloud environments, typically with a relevant degree or equivalent experience. Familiarity with monitoring tools (such as Nagios or Datadog), ticketing systems, scripting languages, and sometimes certifications like AWS Certified SysOps Administrator are commonly required. Strong problem-solving abilities, customer service orientation, and effective communication skills help you excel in supporting users and collaborating with technical teams. These competencies are vital for maintaining platform reliability, resolving incidents promptly, and ensuring a seamless user experience.

What are some typical challenges a Platform Support Engineer faces when troubleshooting complex system issues?

Platform Support Engineers often encounter challenges such as diagnosing issues that span multiple systems or involve integration points between different services. These situations require strong analytical skills and effective communication with other technical teams to quickly isolate root causes. Additionally, Platform Support Engineers must stay current with evolving technologies and tools, as platforms are frequently updated or customized. Collaborating across teams and documenting solutions are key to ensuring long-term stability and knowledge sharing.

What is the difference between Platform Support Engineer vs Network Support Specialist?

AspectPlatform Support EngineerNetwork Support Specialist
CredentialsTypically requires certifications like CompTIA A+, Network+, or vendor-specific certificationsOften requires Cisco CCNA, CompTIA Network+, or similar networking certifications
Work EnvironmentSupports cloud platforms, enterprise applications, and hardware/software infrastructureFocuses on network hardware, routers, switches, and network troubleshooting
Industry UsageCommon in tech companies, cloud providers, and enterprises with complex IT infrastructurePrevalent in telecommunications, data centers, and organizations with extensive network setups

While both roles support IT infrastructure, Platform Support Engineers focus on cloud and application platforms, whereas Network Support Specialists concentrate on network hardware and connectivity issues. Understanding these differences helps organizations assign the right expertise for their technical needs.

More about Platform Support Engineer jobs
What job categories do people searching Platform Support Engineer jobs look for? The top searched job categories for Platform Support Engineer jobs are:
Platform Support Engineer jobs near you
Infographic showing various Platform Support Engineer job openings in the United States as of June 2026, with employment types broken down into 6% As Needed, 55% Full Time, and 39% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Platform Support Manager

Platform Support Manager

Arrive Logistics

Chicago, IL • On-site

Full-time

Posted 3 days ago

Be an early applicant

Arrive Logistics rating

4.3

Company rating: 4.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Who We AreArrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.Who We WantThe Platform Support Manager will lead the Arrive Enterprise IT Team in resolving frontline issues for internal and external customers using Arrive Logistics's ARRIVEnow Platform. This team serves as the go-to resource for troubleshooting complex escalations, providing technical support, offering mentorship, and issue triage. Internal users of our systems will look to you and your team for various issue resolutions, including ARRIVEnow applications and other technical applications within the Arrive Logistics ecosystem.As the Platform Support Manager, you will also identify gaps and improve processes that boost productivity and quality of work. This role will work with management to establish department goals, objectives, and training for your team. As a manager you will also evaluate performance and hold direct reports accountable for performance and address any issues appropriately.
What You'll Do

  • Manage the daily operations of the department. Evaluate performance, hold direct reports accountable and address any issues appropriately. Hire, promote and performance-manage as needed. 

  • Provide white glove customer service to our external partners and internal users. Develop and automate workflows to improve user experience.

  • Develop and identify improvements to current processes that improve productivity and quality of the team.

  • Work with management to establish department goals and objectives. Detail steps to achieve objectives and delegate tasks appropriately. 

  • Develop and monitor team KPIs. Run, monitor and analyze reports and provide updates to leadership. Implement related improvements as suggested by data and knowledge of challenges. 

  • Build and maintain relationships with internal and external key stakeholders. Maintain regular communication with Product & Development teams and create a release-centric support structure.

  • Escalate issues to the appropriate product and development teams. Follow the incident management process to escalate issues. Take ownership of communication to the business and provide high level support during incidents.

  • Utilize information repositories, team resources, and product release documentation to ensure that account administration and technical support stays consistent, timely and progressive for users. 

  • Collaborate, communicate and understand business needs with management, Product, and Development teams. Utilize resources to add enhancements and improvements based on issues that have been raised and best practice. 

  • Take a proactive approach to expanding the team’s knowledge and output. Seek opportunities to resolve pain points amongst stakeholders and continue to find ways to provide better service to our internal and external customers.

  • Develop and maintain a team training program, including training documents and materials. Train new hires and team on updated processes, regulations and requirements. Provide continuous training allowing growth within your team.

Qualifications

  • Bachelor’s degree in Computer Science, or related field.

  • 6+ years of platform support and/or related technical experience.

  • 2+ years of management and/or project leadership experience.

  • Experience in a multi-faceted, enterprise SaaS solution, preferred.

  • Excellent written, presentation, and communication skills and ability to articulate complex processes to key business leaders.

  • Some knowledge of programming languages preferred (SQL, Java, HTML).

  • Detail-oriented and strives for continuous improvement.

  • Ability to problem solve unique & complex issues, both independently & collaboratively.

  • Ability to build positive and productive working relationships across a variety of teams and partners.

  • Ability to organize, plan, and prioritize team resources.

Supervisory Responsibility
This position will manage the Platform Support Team, which is inclusive of Platform Support Engineers.
The Perks of Working With Us
  • Take advantage of excellent benefits, including medical, dental, vision, life, and disability coverage.
  • Invest in your future with our matching 401(k) program.
  • Build relationships and take part in learning opportunities through our Employee Resource Groups.
  • Enjoy office wide engagement activities, team events, happy hours and more!
  • Leave the suit and tie at home; our dress code is casual.
  • Work in the heart of downtown Chicago, IL!
  • There are CTA and L train stops walking distance from the office and you can store your bike safely inside of the building.
  • Sweat it out at the LifeStart gym in our office building that includes brand new Peloton bikes, top-of-the-line equipment and personal training options.
  • Maximize your wellness with free counseling sessions through our Employee Assistance Program
  • Get paid to work with your friends through our Referral Program!
  • Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
  • Receive 100% paid parental leave when you become a new parent.
  • Get relocation assistance! If you are not local to the area, we offer relocation packages.
The base salary range for this position is $112,000 - $140,000, plus bonus and benefits. The range displayed on each job posting reflects the pay range for the position across all locations. Within the range, individual pay is determined based on work location, job-related skills, experience, relevant education or training. 
Your Arrive Experience
When we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos. 
 
Notice:
To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact talentacquisition@arrivelogistics.com for verification.