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Platform Support Engineer Jobs (NOW HIRING)

LTM

Alation Platform Support

Raritan, NJ · On-site

LTM is a company seeking an Alation Platform Support specialist to manage user roles, collaborate with vendors, and onboard new projects onto the Alation platform. The role involves configuring ...

Qualcomm

Support Engineer

San Diego, CA · On-site

Engineering Services Group, Engineering Services Group > Support Engineering General Summary: We ... Install, configure, and maintain internally built test systems and platforms * Support system ...

iCapital

Platform Support - Analyst

Salt Lake City, UT · On-site

$60K - $70K/yr

About the Role iCapital is looking to hire an Analyst to join its Platform Technology Support team ... Take initiative on assigned support requests and collaborating with engineers from multiple teams ...

Inficare Technologies

Platform Engineer

Phoenix, AZ · On-site

Job Title: Platform Engineer Location: Phoenix, AZ (Hybrid - 3 days onsite) Job Type: Contract ... Support core system administration tasks across the platform infrastructure * Manage distributed ...

CYNET SYSTEMS

Support Engineer

Hudson, NY · On-site

$38 - $41/hr

The Support Engineer will work with post-production engineering teams to stage and test user ... Provide MFA platform administration and support. * Author knowledge base articles in company CRM ...

Lightedge

Support Engineer

Austin, TX · On-site

Support Premier level customers following designated procedures and priorities * Solve complex ... Collaborate with Platform Engineers for advanced troubleshooting, issue resolution, and root cause ...

Lightedge

Support Engineer

Lenexa, KS

Support Premier level customers following designated procedures and priorities * Solve complex ... Collaborate with Platform Engineers for advanced troubleshooting, issue resolution, and root cause ...

Lightedge

Support Engineer

Lenexa, KS · On-site

Support Premier level customers following designated procedures and priorities * Solve complex ... Collaborate with Platform Engineers for advanced troubleshooting, issue resolution, and root cause ...

Lightedge

Support Engineer

Des Moines, IA

Support Premier level customers following designated procedures and priorities * Solve complex ... Collaborate with Platform Engineers for advanced troubleshooting, issue resolution, and root cause ...

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All JobsPlatform Support Engineer Jobs

Platform Support Engineer information

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How much do platform support engineer jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for platform support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a platform support engineer?

Platform Support Engineers are IT professionals responsible for maintaining, troubleshooting, and optimizing the software platforms that organizations rely on. They act as a bridge between users and developers, providing technical support, resolving system issues, and ensuring platform stability. Their duties often include monitoring system performance, implementing updates, and collaborating with other teams to improve platform functionality. Platform Support Engineers play a critical role in minimizing downtime and ensuring seamless operation of business-critical applications.

What are the key skills and qualifications needed to thrive as a platform support engineer, and why are they important?

To thrive as a Platform Support Engineer, you need a solid background in systems administration, troubleshooting, and knowledge of operating systems, networking, and cloud environments, typically with a relevant degree or equivalent experience. Familiarity with monitoring tools (such as Nagios or Datadog), ticketing systems, scripting languages, and sometimes certifications like AWS Certified SysOps Administrator are commonly required. Strong problem-solving abilities, customer service orientation, and effective communication skills help you excel in supporting users and collaborating with technical teams. These competencies are vital for maintaining platform reliability, resolving incidents promptly, and ensuring a seamless user experience.

What is the salary of a platform support engineer?

The salary of a platform support engineer typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level positions may start lower, while experienced engineers with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and paid time off.

What are some typical challenges a platform support engineer faces when troubleshooting complex system issues?

Platform Support Engineers often encounter challenges such as diagnosing issues that span multiple systems or involve integration points between different services. These situations require strong analytical skills and effective communication with other technical teams to quickly isolate root causes. Additionally, Platform Support Engineers must stay current with evolving technologies and tools, as platforms are frequently updated or customized. Collaborating across teams and documenting solutions are key to ensuring long-term stability and knowledge sharing.

What is the difference between Platform Support Engineer vs Network Support Specialist?

AspectPlatform Support EngineerNetwork Support Specialist
CredentialsTypically requires certifications like CompTIA A+, Network+, or vendor-specific certificationsOften requires Cisco CCNA, CompTIA Network+, or similar networking certifications
Work EnvironmentSupports cloud platforms, enterprise applications, and hardware/software infrastructureFocuses on network hardware, routers, switches, and network troubleshooting
Industry UsageCommon in tech companies, cloud providers, and enterprises with complex IT infrastructurePrevalent in telecommunications, data centers, and organizations with extensive network setups

While both roles support IT infrastructure, Platform Support Engineers focus on cloud and application platforms, whereas Network Support Specialists concentrate on network hardware and connectivity issues. Understanding these differences helps organizations assign the right expertise for their technical needs.

More about Platform Support Engineer jobs
What job categories do people searching Platform Support Engineer jobs look for? The top searched job categories for Platform Support Engineer jobs are:
Platform Support Engineer jobs near you
Infographic showing various Platform Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Alation Platform Support

LTM

Raritan, NJ • On-site

Full-time

Re-posted 18 days ago

Job description

Job Summary:
LTM is a company seeking an Alation Platform Support specialist to manage user roles, collaborate with vendors, and onboard new projects onto the Alation platform. The role involves configuring security settings, maintaining documentation, and supporting migration and upgrades of the platform.
Responsibilities:
• Manage users roles groups and assign required privileges
• Work with Vendor to understand roadmap influence Alation roadmap to include use casesfeature requests
• Schedule MDE Data Sampling QLI
• Onboard new projects into Alation platform
• Create and manage Alation domains sub domain documents hub
• Setup new connector or data source
• Configure SSO SAML Authentication for Alation platform Sync LDAP with security groups roles
• Upload data dictionaries for bulk curation through GUI
• Coordinating with Alation vendor for any product bugs capabilities feature requests and bug fixes
• Prepare and maintain a tracker for configuration changes and performance tweaks
• Review Alation API access and grant appropriate access case by case
• Configure Lexicon Alli Bots for automatic curation of Business Technical terms
• Support projects from migrating from onprem to cloud
• Perform platform upgrades apply patches and bug fixes
• Create support and change management groups
• Assist Data stewards for issuesguidance
• Define security model and enforce security best practices
• Onboard Alation platform to Asset Management
• Work with TQ to qualify the Alation OnPrem Cloud platforms
• Maintain securityFirewall rules
Qualifications:
Required:
• Manage users roles groups and assign required privileges
• Work with Vendor to understand roadmap influence Alation roadmap to include use cases feature requests
• Schedule MDE Data Sampling QLI
• Onboard new projects into Alation platform
• Create and manage Alation domains sub domain documents hub
• Setup new connector or data source
• Configure SSO SAML Authentication for Alation platform Sync LDAP with security groups roles
• Upload data dictionaries for bulk curation through GUI
• Coordinating with Alation vendor for any product bugs capabilities feature requests and bug fixes
• Prepare and maintain a tracker for configuration changes and performance tweaks
• Review Alation API access and grant appropriate access case by case
• Configure Lexicon Alli Bots for automatic curation of Business Technical terms
• Support projects from migrating from onprem to cloud
• Perform platform upgrades apply patches and bug fixes
• Create support and change management groups
• Assist Data stewards for issues guidance
• Define security model and enforce security best practices
• Onboard Alation platform to Asset Management
• Work with TQ to qualify the Alation OnPrem Cloud platforms
• Maintain security Firewall rules
Company:
LTM is a worldwide technology consulting and digital solutions company that empowers businesses in a variety of sectors. Founded in 1996, the company is headquartered in Mumbai, IND, with a team of 10001+ employees. The company is currently Late Stage.

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