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Platform Support Engineer Jobs (NOW HIRING)

Qualcomm

Support Engineer

San Diego, CA · On-site

Engineering Services Group, Engineering Services Group > Support Engineering General Summary: We ... Install, configure, and maintain internally built test systems and platforms * Support system ...

iCapital

Platform Support - Analyst

Salt Lake City, UT · On-site

$60K - $70K/yr

About the Role iCapital is looking to hire an Analyst to join its Platform Technology Support team ... Take initiative on assigned support requests and collaborating with engineers from multiple teams ...

asrcfh

Platform Engineer

Dayton, OH

Support continuous integration and continuous deployment (CI/CD) processes with integrated security ... Work with senior platform engineers to understand technical requirements and implement effective ...

asrcfh

Platform Engineer

Dayton, OH · On-site

Support continuous integration and continuous deployment (CI/CD) processes with integrated security ... Work with senior platform engineers to understand technical requirements and implement effective ...

ASRC Federal Holding

Platform Engineer

Dayton, OH · On-site

Support continuous integration and continuous deployment (CI/CD) processes with integrated security ... Work with senior platform engineers to understand technical requirements and implement effective ...

CYNET SYSTEMS

Support Engineer

Hudson, NY · On-site

$38 - $41/hr

The Support Engineer will work with post-production engineering teams to stage and test user ... Provide MFA platform administration and support. * Author knowledge base articles in company CRM ...

Lightedge

Support Engineer

Austin, TX

Support Premier level customers following designated procedures and priorities * Solve complex ... Collaborate with Platform Engineers for advanced troubleshooting, issue resolution, and root cause ...

Lightedge

Support Engineer

Lenexa, KS · On-site

Support Premier level customers following designated procedures and priorities * Solve complex ... Collaborate with Platform Engineers for advanced troubleshooting, issue resolution, and root cause ...

Lightedge

Support Engineer

Des Moines, IA

Support Premier level customers following designated procedures and priorities * Solve complex ... Collaborate with Platform Engineers for advanced troubleshooting, issue resolution, and root cause ...

Lightedge

Support Engineer

Lenexa, KS

Support Premier level customers following designated procedures and priorities * Solve complex ... Collaborate with Platform Engineers for advanced troubleshooting, issue resolution, and root cause ...

Lightedge

Support Engineer

Austin, TX · On-site

Support Premier level customers following designated procedures and priorities * Solve complex ... Collaborate with Platform Engineers for advanced troubleshooting, issue resolution, and root cause ...

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All JobsPlatform Support Engineer Jobs

Platform Support Engineer information

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$16

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How much do platform support engineer jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for platform support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are Platform Support Engineers?

Platform Support Engineers are IT professionals responsible for maintaining, troubleshooting, and optimizing the software platforms that organizations rely on. They act as a bridge between users and developers, providing technical support, resolving system issues, and ensuring platform stability. Their duties often include monitoring system performance, implementing updates, and collaborating with other teams to improve platform functionality. Platform Support Engineers play a critical role in minimizing downtime and ensuring seamless operation of business-critical applications.

What are the key skills and qualifications needed to thrive as a Platform Support Engineer, and why are they important?

To thrive as a Platform Support Engineer, you need a solid background in systems administration, troubleshooting, and knowledge of operating systems, networking, and cloud environments, typically with a relevant degree or equivalent experience. Familiarity with monitoring tools (such as Nagios or Datadog), ticketing systems, scripting languages, and sometimes certifications like AWS Certified SysOps Administrator are commonly required. Strong problem-solving abilities, customer service orientation, and effective communication skills help you excel in supporting users and collaborating with technical teams. These competencies are vital for maintaining platform reliability, resolving incidents promptly, and ensuring a seamless user experience.

What are some typical challenges a Platform Support Engineer faces when troubleshooting complex system issues?

Platform Support Engineers often encounter challenges such as diagnosing issues that span multiple systems or involve integration points between different services. These situations require strong analytical skills and effective communication with other technical teams to quickly isolate root causes. Additionally, Platform Support Engineers must stay current with evolving technologies and tools, as platforms are frequently updated or customized. Collaborating across teams and documenting solutions are key to ensuring long-term stability and knowledge sharing.

What is the difference between Platform Support Engineer vs Network Support Specialist?

AspectPlatform Support EngineerNetwork Support Specialist
CredentialsTypically requires certifications like CompTIA A+, Network+, or vendor-specific certificationsOften requires Cisco CCNA, CompTIA Network+, or similar networking certifications
Work EnvironmentSupports cloud platforms, enterprise applications, and hardware/software infrastructureFocuses on network hardware, routers, switches, and network troubleshooting
Industry UsageCommon in tech companies, cloud providers, and enterprises with complex IT infrastructurePrevalent in telecommunications, data centers, and organizations with extensive network setups

While both roles support IT infrastructure, Platform Support Engineers focus on cloud and application platforms, whereas Network Support Specialists concentrate on network hardware and connectivity issues. Understanding these differences helps organizations assign the right expertise for their technical needs.

More about Platform Support Engineer jobs
What job categories do people searching Platform Support Engineer jobs look for? The top searched job categories for Platform Support Engineer jobs are:
Platform Support Engineer jobs near you
Infographic showing various Platform Support Engineer job openings in the United States as of July 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Support Engineer

Support Engineer

Qualcomm

San Diego, CA • On-site

Full-time

Posted 6 days ago

Qualcomm rating

8.8

Company rating: 8.8 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

40th of 215 rated software companies

Job description

Company:
Qualcomm Technologies, Inc.
Job Area:
Engineering Services Group, Engineering Services Group > Support Engineering
General Summary:
We are seeking an experienced Support Engineer to support and maintain internally developed test equipment across lab and production environments. This role involves hands-on hardware work, RF cabling, system troubleshooting, and IT infrastructure support. The ideal candidate will have a solid technical foundation, strong problem-solving skills, and the ability to operate independently while collaborating with cross-functional teams.
Key Responsibilities
  • Test Equipment Support & Maintenance
    • Install, configure, and maintain internally built test systems and platforms
    • Support system upgrades, modifications, and hardware integrations
  • Hardware & RF Work
    • Execute RF cabling, connector installation, and signal path verification
    • Perform hardware installations including installing system components in racks and hardware upgrades.
    • Troubleshoot RF and hardware-related issues to ensure optimal system performance
  • Troubleshooting & Diagnostics
    • Diagnose system issues using Linux command line tools
    • Support issue resolution across hardware, software, and network layers
  • IT Infrastructure Support
    • Assist with maintenance and troubleshooting of servers, network switches, and lab IT systems
      • Being able to determine if hardware is faulty and setting up replacement hardware
    • Support system connectivity, configuration, and network stability
    • Collaborate with IT teams for escalations and system improvements
  • Inventory & Asset Management
    • Track, manage, and maintain internal and external (commercial) test equipment inventory
    • Support equipment audits, lifecycle management, and asset documentation
    • Coordinate movement and allocation of lab assets as needed
  • Calibration & Site Support
    • Assist during calibration events and site-wide maintenance activities
    • Coordinate with calibration teams to ensure equipment readiness
  • Documentation & Communication
    • Maintain accurate records of work performed, issues, and resolutions through ServiceNow workorders and tickets.
    • Provide clear updates to stakeholders on system status and progress
    • Contribute to process improvements and standard operating procedures
    • Contribute to technical papers by adding to or creating Confluence pages.

Minimum Qualifications:
• Bachelor's degree and 1+ year of Support Engineering or related work experience.
OR
Associate's degree and 2+ years of Support Engineering or related work experience.
OR
High School Diploma or equivalent and 3+ years of Support Engineering or related work experience.
*Completed advanced degree in a relevant field may be substituted for up to one year (Master's = one year) of work experience.
Preferred Qualifications:
  • Bachelor's, Electronic Engineering, Electronic Engineering Technology, or equivalent military training
  • 3-5 years of relevant experience in test engineering, lab support, or technical operations
  • Working knowledge of:
    • RF systems, cables, and connectors
    • Linux command line troubleshooting
    • Hardware installation and system integration
    • Basic networking concepts (servers, switches, IP configuration)

Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.
EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.
Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
Pay range and Other Compensation & Benefits:
$34.19 - $51.29
The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer - and you can review more details about our US benefits at this link.
If you would like more information about this role, please contact Qualcomm Careers.

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About Qualcomm

Sourced by ZipRecruiter

Qualcomm is enabling a world where everyone and everything can be intelligently connected. You interact with products and technologies made possible by Qualcomm every day, including 5G-enabled smartphones that double as pro-level cameras and gaming devices, smarter vehicles and cities, and the technology behind the smart, connected factories that manufactured your latest purchase. Our powerful connectivity solutions keep you connected—even in remote areas. Qualcomm 5G and AI innovations are the power behind the connected intelligent edge. You’ll find our technologies behind and inside the innovations that deliver significant value across multiple industries and to billions of people every day.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

San Diego, CA, US

Year founded

1985

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