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L3 Production Support Jobs (NOW HIRING)

Sarian, Inc.

L3 Production support

Plano, TX · On-site

L3 Production support with application monitoring tool knowledge * L3 Production Services Lead able to work independently and drive resolution of complex issues. * Strong analytical skills required ...

CERES Group

Trade Support CRD

Boston, MA · On-site

Banking, Capital Markets/Asset Management • L2/L3 production support with enhancements for a set of Asset Management Applications o Strong exposure and understanding of ITIL concepts around ...

HAN IT Staffing Inc.

Production Support

Buffalo, NY · On-site

$40.75 - $53/hr

L2/L3 Production Support Engineers * .NET Developers * Java Developers * API Support Engineers * ServiceNow Analysts * Dynatrace Monitoring Specialists * DevOps Engineers (GitLab/Artifactory) * SQL ...

ORRBA SYSTEMS LLC

Java Production Support

Phoenix, AZ · On-site

Provide L2/L3 production support for Java-based applications, including incident, problem, and change management activities. Analyze application logs, troubleshoot production issues, perform root ...

Spruce Infotech Inc

Production support

New York, NY

$18.75 - $23.50/hr

Experience of Mule AnyPointStudio runtime 3.6.1 ii. Experience of Mulesoft On-Premise/Cloudhub and deployments iii. L1/L2/L3 Production Support project experience iv. Need to run triage calls with ...

Themesoft, Inc.

Production Support Engineer

Charlotte, NC · On-site

$41 - $53.50/hr

Provide L2/L3 production support for critical applications, performing root cause analysis (RCA) and implementing long-term solutions. * Monitor application and infrastructure performance using tools ...

1 point system

Production Support Engineer

Chandler, AZ · On-site

$41.25 - $54/hr

Provide L2/L3 production support for critical applications, performing root cause analysis (RCA) and implementing long-term solutions. * Monitor application and infrastructure performance using tools ...

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L3 Production Support information

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How much do l3 production support jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for l3 production support in the United States is $52.34, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $57.69 per hour, depending on experience, location, and employer.

What is an L3 Production Support?

L3 Production Support refers to Level 3 technical support professionals who handle the most complex issues in a company's IT systems or applications. Their responsibilities include troubleshooting and resolving incidents that cannot be fixed by Level 1 or Level 2 support teams, performing root cause analysis, and often collaborating with development teams to implement permanent solutions. L3 support specialists typically have deep expertise in the relevant technologies and play a key role in maintaining system stability and minimizing downtime. They may also be involved in deploying software patches and improvements. Their work ensures that critical applications and services run smoothly for end-users and businesses.

What are the key skills and qualifications needed to thrive as an L3 Production Support?

To thrive as an L3 Production Support specialist, you need advanced troubleshooting skills, deep knowledge of system architecture, and relevant degrees or certifications in IT or computer science. Familiarity with monitoring tools, incident management systems (like ServiceNow), and scripting or database technologies is typically required. Strong communication, problem-solving abilities, and the capacity to work under pressure help you excel in this role. These skills ensure efficient resolution of complex technical issues, minimize downtime, and maintain reliable system operations.

How does an L3 Production Support engineer typically collaborate with development and operations teams to resolve complex issues?

L3 Production Support engineers play a critical role in bridging the gap between operations and development teams. They often handle escalated incidents that require deep technical expertise, working closely with developers to troubleshoot code-level bugs and with operations teams to address infrastructure or deployment issues. Effective collaboration involves clear communication, thorough documentation of incidents, and participating in post-mortem reviews to prevent future occurrences. This cross-functional teamwork ensures swift resolution of complex problems and continuous improvement of the production environment.

What is the difference between L3 Production Support vs L2 Production Support?

AspectL3 Production SupportL2 Production Support
CredentialsTypically requires advanced certifications, technical expertise, and experience in troubleshooting complex issuesRequires foundational certifications and basic troubleshooting skills
Work EnvironmentHandles high-priority, complex incidents, often working with cross-functional teamsManages routine issues and escalates complex problems to L3
ResponsibilitiesDiagnoses and resolves critical system issues, performs root cause analysisAddresses common problems, performs initial troubleshooting, and escalates when needed

In summary, L3 Production Support focuses on resolving complex, high-impact issues requiring advanced skills, while L2 handles routine problems and escalates more complex cases to L3. Both roles are essential in maintaining system stability and require different levels of expertise.

Is L3 Production Support a stressful job?

L3 Production Support can be stressful due to the need to quickly resolve complex technical issues and ensure system stability. It often requires working under tight deadlines, handling high-priority incidents, and maintaining focus during critical situations, which can contribute to job-related stress.
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L3 Production Support jobs near you
Infographic showing various L3 Production Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $108,861 per year, or $52.3 per hour.

L3 Production support

Sarian, Inc.

Plano, TX • On-site

Full-time

Re-posted 12 days ago

Job description

JD:
Skill: L3 Production support with application monitoring tool knowledge
  • L3 Production Services Lead able to work independently and drive resolution of complex issues.
  • Strong analytical skills required to determine root cause of technical issues.
  • Must be able to think broadly about technical issues and correlate current conditions, historical trends and issues, and general incident triage techniques to pinpoint technical issues.
  • Must have a firm grasp on day to day use of Linux.
  • Experience writing SQL to query data required.
  • Previous experience with an application performance monitoring tool (Introscope, AppDynamics, Dynatrace) required.
  • Must be able to create and modify utility scripts written in bash, Powershell, etc.
  • Must have previous experience with Splunk or another log aggregation tool.
  • Must have previous experience analyzing root cause for complex technical incidents.
  • Ability to analyze Java heap and thread dumps strongly preferred.

Required:
  • 3 or more years in Production Support, Performance Testing, and/or related technical environment.
  • 3 or more years working in a Linux environment.
  • 3 or more years analyzing log data in Splunk.
  • 3 or more years performing root cause analyze of complex technical issues.
  • Experience with one or more of the following: AppDynamics, Introscope, Dynatrace.
  • Scripting in Bash and/ or Powershell.
  • Enjoys solving problems.
  • Detail oriented and organized.

Nice to have:
  • Analyze Java heap and thread dumps.

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