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L3 Production Support Jobs (NOW HIRING)

Sarian, Inc.

L3 Production support

Plano, TX · On-site

L3 Production support with application monitoring tool knowledge * L3 Production Services Lead able to work independently and drive resolution of complex issues. * Strong analytical skills required ...

Cognizant

Salesforce Production Support Engineer

$43 - $56/hr

Cognizant is seeking a Salesforce Production Support Engineer to provide ongoing support for ... The role involves resolving L2 and L3 production incidents while collaborating with teams and ...

Cynet Systems

$37.50 - $48.75/hr

Provide L2/L3 production support for front-office users across global platforms. * Manage incident, problem, and change (ITIL) processes. * Coordinate releases, bug fixes, and enhancements with ...

1 point system

Production Support Engineer

Chandler, AZ · On-site

$41.25 - $54/hr

Provide L2/L3 production support for critical applications, performing root cause analysis (RCA) and implementing long-term solutions. * Monitor application and infrastructure performance using tools ...

Themesoft, Inc.

Production Support Engineer

Charlotte, NC · On-site

$41 - $53.50/hr

Provide L2/L3 production support for critical applications, performing root cause analysis (RCA) and implementing long-term solutions. * Monitor application and infrastructure performance using tools ...

Spruce Infotech Inc

Production support

New York, NY

$18.75 - $23.50/hr

Experience of Mule AnyPointStudio runtime 3.6.1 ii. Experience of Mulesoft On-Premise/Cloudhub and deployments iii. L1/L2/L3 Production Support project experience iv. Need to run triage calls with ...

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L3 Production Support information

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How much do l3 production support jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for l3 production support in the United States is $52.34, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $57.69 per hour, depending on experience, location, and employer.

What is the difference between L3 Production Support vs L2 Production Support?

AspectL3 Production SupportL2 Production Support
CredentialsTypically requires advanced certifications, technical expertise, and experience in troubleshooting complex issuesRequires foundational certifications and basic troubleshooting skills
Work EnvironmentHandles high-priority, complex incidents, often working with cross-functional teamsManages routine issues and escalates complex problems to L3
ResponsibilitiesDiagnoses and resolves critical system issues, performs root cause analysisAddresses common problems, performs initial troubleshooting, and escalates when needed

In summary, L3 Production Support focuses on resolving complex, high-impact issues requiring advanced skills, while L2 handles routine problems and escalates more complex cases to L3. Both roles are essential in maintaining system stability and require different levels of expertise.

What jobs pay $10,000 a month without a degree?

L3 Production Support roles can pay around $10,000 per month for experienced professionals, especially in high-demand industries like technology or manufacturing. These positions often require strong technical skills, problem-solving abilities, and relevant certifications but may not require a formal degree. Compensation varies based on experience, location, and company size.

What is L3 production support?

L3 production support is a senior-level technical role responsible for resolving complex issues in live production environments. It involves analyzing system problems, providing advanced troubleshooting, and often requires knowledge of monitoring tools, scripting, and incident management processes to ensure system stability and performance.

What is L1, L2, L3, and L4 support?

L3 Production Support refers to advanced technical support roles that handle complex issues requiring deep expertise, often involving troubleshooting, debugging, and system optimization. L1 and L2 support are first- and second-level support roles that handle basic to intermediate issues, while L4 support typically involves specialized or vendor support for highly complex problems. These levels help structure support teams to efficiently resolve issues based on complexity and expertise.

What are L3 Production Support roles?

L3 Production Support refers to Level 3 technical support professionals who handle the most complex issues in a company's IT systems or applications. Their responsibilities include troubleshooting and resolving incidents that cannot be fixed by Level 1 or Level 2 support teams, performing root cause analysis, and often collaborating with development teams to implement permanent solutions. L3 support specialists typically have deep expertise in the relevant technologies and play a key role in maintaining system stability and minimizing downtime. They may also be involved in deploying software patches and improvements. Their work ensures that critical applications and services run smoothly for end-users and businesses.

What jobs pay $2000 a day?

High-paying jobs that can pay around $2000 a day typically include specialized roles such as senior consultants, experienced software engineers, project managers, or certain freelance professionals with in-demand skills. These positions often require advanced expertise, certifications, or extensive experience, and may involve consulting, contract work, or leadership responsibilities.

How does an L3 Production Support engineer typically collaborate with development and operations teams to resolve complex issues?

L3 Production Support engineers play a critical role in bridging the gap between operations and development teams. They often handle escalated incidents that require deep technical expertise, working closely with developers to troubleshoot code-level bugs and with operations teams to address infrastructure or deployment issues. Effective collaboration involves clear communication, thorough documentation of incidents, and participating in post-mortem reviews to prevent future occurrences. This cross-functional teamwork ensures swift resolution of complex problems and continuous improvement of the production environment.

What are the key skills and qualifications needed to thrive as an L3 Production Support specialist, and why are they important?

To thrive as an L3 Production Support specialist, you need advanced troubleshooting skills, deep knowledge of system architecture, and relevant degrees or certifications in IT or computer science. Familiarity with monitoring tools, incident management systems (like ServiceNow), and scripting or database technologies is typically required. Strong communication, problem-solving abilities, and the capacity to work under pressure help you excel in this role. These skills ensure efficient resolution of complex technical issues, minimize downtime, and maintain reliable system operations.
More about L3 Production Support jobs
What cities are hiring for L3 Production Support jobs? Cities with the most L3 Production Support job openings:
What states have the most L3 Production Support jobs? States with the most job openings for L3 Production Support jobs include:
What job categories do people searching L3 Production Support jobs look for? The top searched job categories for L3 Production Support jobs are:
L3 Production Support jobs near you
Infographic showing various L3 Production Support job openings in the United States as of June 2026, with employment types broken down into 4% As Needed, 94% Part Time, 1% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $108,861 per year, or $52.3 per hour.

L3 Production support

Sarian, Inc.

Plano, TX • On-site

Full-time

Posted 8 days ago

Job description

JD:
Skill: L3 Production support with application monitoring tool knowledge
  • L3 Production Services Lead able to work independently and drive resolution of complex issues.
  • Strong analytical skills required to determine root cause of technical issues.
  • Must be able to think broadly about technical issues and correlate current conditions, historical trends and issues, and general incident triage techniques to pinpoint technical issues.
  • Must have a firm grasp on day to day use of Linux.
  • Experience writing SQL to query data required.
  • Previous experience with an application performance monitoring tool (Introscope, AppDynamics, Dynatrace) required.
  • Must be able to create and modify utility scripts written in bash, Powershell, etc.
  • Must have previous experience with Splunk or another log aggregation tool.
  • Must have previous experience analyzing root cause for complex technical incidents.
  • Ability to analyze Java heap and thread dumps strongly preferred.

Required:
  • 3 or more years in Production Support, Performance Testing, and/or related technical environment.
  • 3 or more years working in a Linux environment.
  • 3 or more years analyzing log data in Splunk.
  • 3 or more years performing root cause analyze of complex technical issues.
  • Experience with one or more of the following: AppDynamics, Introscope, Dynatrace.
  • Scripting in Bash and/ or Powershell.
  • Enjoys solving problems.
  • Detail oriented and organized.

Nice to have:
  • Analyze Java heap and thread dumps.

Apply