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L3 Production Support Jobs (NOW HIRING)

Themesoft, Inc.

Production Support Engineer

Charlotte, NC · On-site

$41 - $53.50/hr

Provide L2/L3 production support for critical applications, performing root cause analysis (RCA) and implementing long-term solutions. * Monitor application and infrastructure performance using tools ...

Spruce Infotech Inc

Production support

New York, NY

$18.75 - $23.50/hr

Experience of Mule AnyPointStudio runtime 3.6.1 ii. Experience of Mulesoft On-Premise/Cloudhub and deployments iii. L1/L2/L3 Production Support project experience iv. Need to run triage calls with ...

IT America Inc

Product Support Analyst

Los Angeles, CA · On-site

Provide L2/L3 production support for digital products and applications * Monitor system performance, troubleshoot issues, and ensure high availability of platforms * Analyze and resolve user-reported ...

AceStack LLC

Manhattan Active Lead - Support Role

Key Responsibilities: • Provide L2/L3 production support for Manhattan Active (WMS/OMS) • Monitor system performance and ensure high availability • Troubleshoot and resolve incidents, defects ...

Infosys

L3 Java Production Support

Saint Louis, MO · On-site

To be able to do Java code level analysis (RCA). • Experience in L3 application support and production issue troubleshooting. • Good knowledge of AWS services, especially CloudWatch. • Bachelor ...

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L3 Production Support information

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How much do l3 production support jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for l3 production support in the United States is $52.34, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $57.69 per hour, depending on experience, location, and employer.

What is the difference between L3 Production Support vs L2 Production Support?

AspectL3 Production SupportL2 Production Support
CredentialsTypically requires advanced certifications, technical expertise, and experience in troubleshooting complex issuesRequires foundational certifications and basic troubleshooting skills
Work EnvironmentHandles high-priority, complex incidents, often working with cross-functional teamsManages routine issues and escalates complex problems to L3
ResponsibilitiesDiagnoses and resolves critical system issues, performs root cause analysisAddresses common problems, performs initial troubleshooting, and escalates when needed

In summary, L3 Production Support focuses on resolving complex, high-impact issues requiring advanced skills, while L2 handles routine problems and escalates more complex cases to L3. Both roles are essential in maintaining system stability and require different levels of expertise.

What jobs pay $10,000 a month without a degree?

L3 Production Support roles can pay around $10,000 per month for experienced professionals, especially in high-demand industries like technology or manufacturing. These positions often require strong technical skills, problem-solving abilities, and relevant certifications but may not require a formal degree. Compensation varies based on experience, location, and company size.

What is L3 production support?

L3 production support is a senior-level technical role responsible for resolving complex issues in live production environments. It involves analyzing system problems, providing advanced troubleshooting, and often requires knowledge of monitoring tools, scripting, and incident management processes to ensure system stability and performance.

What is L1, L2, L3, and L4 support?

L3 Production Support refers to advanced technical support roles that handle complex issues requiring deep expertise, often involving troubleshooting, debugging, and system optimization. L1 and L2 support are first- and second-level support roles that handle basic to intermediate issues, while L4 support typically involves specialized or vendor support for highly complex problems. These levels help structure support teams to efficiently resolve issues based on complexity and expertise.

What are L3 Production Support roles?

L3 Production Support refers to Level 3 technical support professionals who handle the most complex issues in a company's IT systems or applications. Their responsibilities include troubleshooting and resolving incidents that cannot be fixed by Level 1 or Level 2 support teams, performing root cause analysis, and often collaborating with development teams to implement permanent solutions. L3 support specialists typically have deep expertise in the relevant technologies and play a key role in maintaining system stability and minimizing downtime. They may also be involved in deploying software patches and improvements. Their work ensures that critical applications and services run smoothly for end-users and businesses.

What jobs pay $2000 a day?

High-paying jobs that can pay around $2000 a day typically include specialized roles such as senior consultants, experienced software engineers, project managers, or certain freelance professionals with in-demand skills. These positions often require advanced expertise, certifications, or extensive experience, and may involve consulting, contract work, or leadership responsibilities.

How does an L3 Production Support engineer typically collaborate with development and operations teams to resolve complex issues?

L3 Production Support engineers play a critical role in bridging the gap between operations and development teams. They often handle escalated incidents that require deep technical expertise, working closely with developers to troubleshoot code-level bugs and with operations teams to address infrastructure or deployment issues. Effective collaboration involves clear communication, thorough documentation of incidents, and participating in post-mortem reviews to prevent future occurrences. This cross-functional teamwork ensures swift resolution of complex problems and continuous improvement of the production environment.

What are the key skills and qualifications needed to thrive as an L3 Production Support specialist, and why are they important?

To thrive as an L3 Production Support specialist, you need advanced troubleshooting skills, deep knowledge of system architecture, and relevant degrees or certifications in IT or computer science. Familiarity with monitoring tools, incident management systems (like ServiceNow), and scripting or database technologies is typically required. Strong communication, problem-solving abilities, and the capacity to work under pressure help you excel in this role. These skills ensure efficient resolution of complex technical issues, minimize downtime, and maintain reliable system operations.
More about L3 Production Support jobs
What cities are hiring for L3 Production Support jobs? Cities with the most L3 Production Support job openings:
What states have the most L3 Production Support jobs? States with the most job openings for L3 Production Support jobs include:
What job categories do people searching L3 Production Support jobs look for? The top searched job categories for L3 Production Support jobs are:
L3 Production Support jobs near you
Infographic showing various L3 Production Support job openings in the United States as of June 2026, with employment types broken down into 4% As Needed, 94% Part Time, 1% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $108,861 per year, or $52.3 per hour.
Production Support Engineer

Production Support Engineer

Themesoft, Inc.

Charlotte, NC • On-site

$41 - $53.50/hr

Full-time

Posted 19 days ago

Job description

Overview:
Production Support Engineer
Charlotte NC or Chandler
Hybrid
Job Description:
  • Production Support Engineer
  • Client is seeking a skilled Production Support Engineer to join our technology operations team.
  • The ideal candidate will bring hands-on experience in production support, automation, monitoring, and incident management, with a strong focus on ensuring system reliability and operational excellence.
  • This role requires strong problem-solving abilities, technical depth, and clear documentation skills to support high-availability business-critical applications.

Key Responsibilities:
  • Provide L2/L3 production support for critical applications, performing root cause analysis (RCA) and implementing long-term solutions.
  • Monitor application and infrastructure performance using tools such as Grafana, AppDynamics, Splunk, and ITRS, and proactively resolve issues.
  • Develop, maintain, and enhance automation scripts and services using Ansible, Python, Shell, PowerShell, and database queries to streamline support workflows.
  • Support Business Continuity Planning (BCP) and disaster recovery strategies to ensure high availability and resiliency of systems.
  • Collaborate with development, DevOps, and infrastructure teams to implement process improvements and enhance operational maturity.
  • Maintain detailed documentation of processes, system designs, and incident resolutions, and communicate technical solutions effectively to stakeholders.
  • Manage deployments on OpenShift and containerized platforms, ensuring stability, performance, and scalability.
  • Work with integration services and wires to ensure seamless system operations and connectivity.

Required Skills and Experience:
  • 3 to 7 years of experience in production support role
  • Hands-on experience with OpenShift, Ansible, and automation scripting (Python, Shell, PowerShell, etc.).
  • Proficiency in monitoring and observability tools such as Grafana, AppDynamics, ITRS, and Splunk.
  • Strong knowledge of databases (SQL, queries, optimization).
  • Experience supporting large-scale, high-availability systems in a 24x7 production environment.
  • Familiarity with incident management, problem management, and BCP/DR frameworks.
  • Strong documentation, articulation, and communication skills.
  • Ability to work collaboratively in cross-functional teams in fast-paced environments.

Preferred Qualifications:
  • Previous work in financial services technology or production engineering roles.
  • Experience with global automation functions.
  • Familiarity with payment systems (e.g., Fedwire, CHIPs and RTP) or liquidity platforms is a plus.

Skills:
Python

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