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L3 Production Support Jobs (NOW HIRING)

IT America Inc

Product Support Analyst

Los Angeles, CA · On-site

Provide L2/L3 production support for digital products and applications * Monitor system performance, troubleshoot issues, and ensure high availability of platforms * Analyze and resolve user-reported ...

JKV International

.NET Full Stack Lead

Boston, MA

Own and manage L3 production support, including incident management, root cause analysis (RCA), and service improvements. * Drive application stability, scalability, performance, and reliability ...

Infosys

L3 Java Production Support

Charlotte, NC · On-site

The L3 Java Production Support role involves contributing to software application design, coding, and maintaining system stability while resolving production issues and enhancing system reliability.

Infosys

L3 Java Production Support

Saint Louis, MO · On-site

To be able to do Java code level analysis (RCA). • Experience in L3 application support and production issue troubleshooting. • Good knowledge of AWS services, especially CloudWatch. • Bachelor ...

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How much do l3 production support jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for l3 production support in the United States is $52.34, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $57.69 per hour, depending on experience, location, and employer.

What is the difference between L3 Production Support vs L2 Production Support?

AspectL3 Production SupportL2 Production Support
CredentialsTypically requires advanced certifications, technical expertise, and experience in troubleshooting complex issuesRequires foundational certifications and basic troubleshooting skills
Work EnvironmentHandles high-priority, complex incidents, often working with cross-functional teamsManages routine issues and escalates complex problems to L3
ResponsibilitiesDiagnoses and resolves critical system issues, performs root cause analysisAddresses common problems, performs initial troubleshooting, and escalates when needed

In summary, L3 Production Support focuses on resolving complex, high-impact issues requiring advanced skills, while L2 handles routine problems and escalates more complex cases to L3. Both roles are essential in maintaining system stability and require different levels of expertise.

What are L3 Production Support roles?

L3 Production Support refers to Level 3 technical support professionals who handle the most complex issues in a company's IT systems or applications. Their responsibilities include troubleshooting and resolving incidents that cannot be fixed by Level 1 or Level 2 support teams, performing root cause analysis, and often collaborating with development teams to implement permanent solutions. L3 support specialists typically have deep expertise in the relevant technologies and play a key role in maintaining system stability and minimizing downtime. They may also be involved in deploying software patches and improvements. Their work ensures that critical applications and services run smoothly for end-users and businesses.

How does an L3 Production Support engineer typically collaborate with development and operations teams to resolve complex issues?

L3 Production Support engineers play a critical role in bridging the gap between operations and development teams. They often handle escalated incidents that require deep technical expertise, working closely with developers to troubleshoot code-level bugs and with operations teams to address infrastructure or deployment issues. Effective collaboration involves clear communication, thorough documentation of incidents, and participating in post-mortem reviews to prevent future occurrences. This cross-functional teamwork ensures swift resolution of complex problems and continuous improvement of the production environment.

What are the key skills and qualifications needed to thrive as an L3 Production Support specialist, and why are they important?

To thrive as an L3 Production Support specialist, you need advanced troubleshooting skills, deep knowledge of system architecture, and relevant degrees or certifications in IT or computer science. Familiarity with monitoring tools, incident management systems (like ServiceNow), and scripting or database technologies is typically required. Strong communication, problem-solving abilities, and the capacity to work under pressure help you excel in this role. These skills ensure efficient resolution of complex technical issues, minimize downtime, and maintain reliable system operations.
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L3 Production Support jobs near you
Infographic showing various L3 Production Support job openings in the United States as of May 2026, with employment types broken down into 1% Internship, 88% Full Time, 9% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $108,861 per year, or $52.3 per hour.
MuleSoft Production Support Engineer

MuleSoft Production Support Engineer

Donato Technologies, Inc

Atlanta, GA • On-site

$50 - $55/hr

Contractor

Posted 5 days ago

Job description

Job Description: 
 Provide L2/L3 production support for MuleSoft integrations, APIs, and connected systems.
 • Monitor application performance, identify bottlenecks, and resolve incidents to ensure high system availability.
 • Analyze and triage production issues related to Mule flows, connectors, and data transformations.
 • Perform root cause analysis (RCA) and implement preventive and corrective actions.
 • Coordinate with development, Salesforce, and infrastructure teams to resolve integration-related issues quickly.
 • Support deployment and release activities in lower and production environments.
 • Provide on-call and weekend support as part of the production operations schedule.
 • Maintain detailed documentation for support procedures, incident resolution, and configuration changes.
 • Work closely with business and IT teams to ensure seamless data flow across applications.
 Required Skills & Experience:
 • MuleSoft experience with Anypoint Studio, Anypoint Platform, and API Manager, API Exchange, Monitoring, and other Anypoint Platform components.
 • Strong understanding of API-led connectivity, RAML, and Mule flows along with SOAP and other kind of protocol-supported services.
 • Experience in production support and troubleshooting integration issues in real-time environments.
 • Proficiency with monitoring and alerting tools (such as Anypoint Monitoring, CloudHub, Splunk, or Dynatrace).
 • Strong problem triaging, analytical, and communication skills.
 • Familiarity with CI/CD pipelines, Git for MuleSoft deployments.
 • Ability to work flexible hours, including second shift and on-call/weekend rotations.
 • Experience with incident, problem, and change management (ITIL preferred).
 • Exposure to cloud platforms and API Gateway management.
 • Working knowledge of Salesforce integration, REST/SOAP web services
 •  Experience with ITIL processes (incident/problem and change managements) and servicenow