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L3 Production Support Jobs (NOW HIRING)

IT America Inc

Product Support Analyst

Los Angeles, CA · On-site

Provide L2/L3 production support for digital products and applications * Monitor system performance, troubleshoot issues, and ensure high availability of platforms * Analyze and resolve user-reported ...

Wipro Limited

DEVELOPER L3

Austin, TX · On-site

$45K - $121K/yr

Provide L2/L3 production support for Hadoop platforms * Monitor cluster performance, troubleshoot issues, and perform root cause analysis * Handle incidents, service requests, and operational issues ...

campus4tech

Oracle Cloud R2R Support

Austin, TX · On-site

Responsibilities • Provide L2/L3 production support for Oracle Fixed Assets and Lease Accounting, including incident triage, defect resolution, and RCA to prevent repeat issues. • Support month ...

ClifyX

IAM Cyber Security Engineer

Seattle, WA · On-site

... Provide L3 Production support on entire Ping System, including user life cycle management of User creation, modification, and termination. • Setting up SAML applications in Ping • Work on ...

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L3 Production Support information

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$28

$52

$70

How much do l3 production support jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for l3 production support in the United States is $52.34, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $57.69 per hour, depending on experience, location, and employer.

What is the difference between L3 Production Support vs L2 Production Support?

AspectL3 Production SupportL2 Production Support
CredentialsTypically requires advanced certifications, technical expertise, and experience in troubleshooting complex issuesRequires foundational certifications and basic troubleshooting skills
Work EnvironmentHandles high-priority, complex incidents, often working with cross-functional teamsManages routine issues and escalates complex problems to L3
ResponsibilitiesDiagnoses and resolves critical system issues, performs root cause analysisAddresses common problems, performs initial troubleshooting, and escalates when needed

In summary, L3 Production Support focuses on resolving complex, high-impact issues requiring advanced skills, while L2 handles routine problems and escalates more complex cases to L3. Both roles are essential in maintaining system stability and require different levels of expertise.

What are L3 Production Support roles?

L3 Production Support refers to Level 3 technical support professionals who handle the most complex issues in a company's IT systems or applications. Their responsibilities include troubleshooting and resolving incidents that cannot be fixed by Level 1 or Level 2 support teams, performing root cause analysis, and often collaborating with development teams to implement permanent solutions. L3 support specialists typically have deep expertise in the relevant technologies and play a key role in maintaining system stability and minimizing downtime. They may also be involved in deploying software patches and improvements. Their work ensures that critical applications and services run smoothly for end-users and businesses.

How does an L3 Production Support engineer typically collaborate with development and operations teams to resolve complex issues?

L3 Production Support engineers play a critical role in bridging the gap between operations and development teams. They often handle escalated incidents that require deep technical expertise, working closely with developers to troubleshoot code-level bugs and with operations teams to address infrastructure or deployment issues. Effective collaboration involves clear communication, thorough documentation of incidents, and participating in post-mortem reviews to prevent future occurrences. This cross-functional teamwork ensures swift resolution of complex problems and continuous improvement of the production environment.

What are the key skills and qualifications needed to thrive as an L3 Production Support specialist, and why are they important?

To thrive as an L3 Production Support specialist, you need advanced troubleshooting skills, deep knowledge of system architecture, and relevant degrees or certifications in IT or computer science. Familiarity with monitoring tools, incident management systems (like ServiceNow), and scripting or database technologies is typically required. Strong communication, problem-solving abilities, and the capacity to work under pressure help you excel in this role. These skills ensure efficient resolution of complex technical issues, minimize downtime, and maintain reliable system operations.
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L3 Production Support jobs near you
Infographic showing various L3 Production Support job openings in the United States as of July 2026, with employment types broken down into 21% Internship, 70% Full Time, 1% Part Time, 6% Contract, 1% Nights, and 1% Summer. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution, with an average salary of $108,861 per year, or $52.3 per hour.
Java Full Stack Developer (Exp level- 10+ Years)-Full time-Onsite

Java Full Stack Developer (Exp level- 10+ Years)-Full time-Onsite

Visionary Innovative Technology Solutions

Dallas, TX • On-site

$52.25 - $67.25/hr

Other

Posted yesterday

New

Job description

We are seeking an experienced Senior Java Full Stack Developer with strong expertise in Java, Spring Boot, Microservices, React/Angular, Cloud-Native Technologies, and L3 Production Support. The ideal candidate should have hands-on experience supporting hyperscale applications in highly regulated environments, along with expertise in automation, observability, messaging, and continuous delivery.

The candidate will be responsible for both application development and advanced production support, driving operational excellence, automation, root cause analysis, and continuous improvement initiatives.

Key ResponsibilitiesFull Stack Development
  • Design, develop, and maintain scalable applications using Java, Spring Boot, and Microservices.
  • Develop responsive frontend applications using React.js or Angular.
  • Build and consume RESTful APIs.
  • Develop reusable, maintainable, and high-performance application components.
  • Participate in code reviews and follow enterprise coding standards.
L3 Production Support
  • Provide advanced L3 Production Support for high-volume, hyperscale applications.
  • Troubleshoot complex application, infrastructure, integration, and performance issues.
  • Lead incident, problem, and change management activities.
  • Perform detailed Root Cause Analysis (RCA) for recurring production issues.
  • Work closely with application, infrastructure, DevOps, and business teams to resolve critical incidents.
  • Ensure application availability, stability, and operational efficiency.
Cloud & Containerization
  • Deploy and manage applications using Docker and Kubernetes.
  • Work with Infrastructure as Code tools such as:
    • Terraform
    • AWS CloudFormation
  • Support cloud-native applications across AWS, Azure, or Google Cloud Platform environments.
  • Contribute to application scalability, resiliency, and performance improvements.
Messaging & Integration
  • Develop and support event-driven applications using:
    • Apache Kafka
    • IBM MQ
    • Other enterprise messaging platforms
  • Troubleshoot message processing, integration failures, and connectivity issues.
  • Support asynchronous and distributed application architectures.
Monitoring & Observability
  • Monitor application performance and system health using:
    • Datadog
    • AppDynamics
    • Dynatrace

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