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L3 Production Support Jobs (NOW HIRING)

campus4tech

Oracle Cloud R2R Support

Austin, TX · On-site

Responsibilities • Provide L2/L3 production support for Oracle Fixed Assets and Lease Accounting, including incident triage, defect resolution, and RCA to prevent repeat issues. • Support month ...

ClifyX

IAM Cyber Security Engineer

Seattle, WA · On-site

... Provide L3 Production support on entire Ping System, including user life cycle management of User creation, modification, and termination. • Setting up SAML applications in Ping • Work on ...

Capgemini

Production Support Manager

New York, NY · On-site

Responsibilities:: • Lead and manage L1, L2, and L3 Production Support teams across shifts and domains. • Steer daily operational performance, workload allocation, and capability building. • ...

L3 Harris

Production Support

Rochester, NY · On-site

$41K - $76K/yr

M-Th 3:30PM-2AM 2nd Shift This role supports the production team in efficiently completing work according to the production plan while ensuring high-quality results. You will collaborate with ...

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How much do l3 production support jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for l3 production support in the United States is $52.34, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $57.69 per hour, depending on experience, location, and employer.

What is the difference between L3 Production Support vs L2 Production Support?

AspectL3 Production SupportL2 Production Support
CredentialsTypically requires advanced certifications, technical expertise, and experience in troubleshooting complex issuesRequires foundational certifications and basic troubleshooting skills
Work EnvironmentHandles high-priority, complex incidents, often working with cross-functional teamsManages routine issues and escalates complex problems to L3
ResponsibilitiesDiagnoses and resolves critical system issues, performs root cause analysisAddresses common problems, performs initial troubleshooting, and escalates when needed

In summary, L3 Production Support focuses on resolving complex, high-impact issues requiring advanced skills, while L2 handles routine problems and escalates more complex cases to L3. Both roles are essential in maintaining system stability and require different levels of expertise.

What are L3 Production Support roles?

L3 Production Support refers to Level 3 technical support professionals who handle the most complex issues in a company's IT systems or applications. Their responsibilities include troubleshooting and resolving incidents that cannot be fixed by Level 1 or Level 2 support teams, performing root cause analysis, and often collaborating with development teams to implement permanent solutions. L3 support specialists typically have deep expertise in the relevant technologies and play a key role in maintaining system stability and minimizing downtime. They may also be involved in deploying software patches and improvements. Their work ensures that critical applications and services run smoothly for end-users and businesses.

How does an L3 Production Support engineer typically collaborate with development and operations teams to resolve complex issues?

L3 Production Support engineers play a critical role in bridging the gap between operations and development teams. They often handle escalated incidents that require deep technical expertise, working closely with developers to troubleshoot code-level bugs and with operations teams to address infrastructure or deployment issues. Effective collaboration involves clear communication, thorough documentation of incidents, and participating in post-mortem reviews to prevent future occurrences. This cross-functional teamwork ensures swift resolution of complex problems and continuous improvement of the production environment.

What are the key skills and qualifications needed to thrive as an L3 Production Support specialist, and why are they important?

To thrive as an L3 Production Support specialist, you need advanced troubleshooting skills, deep knowledge of system architecture, and relevant degrees or certifications in IT or computer science. Familiarity with monitoring tools, incident management systems (like ServiceNow), and scripting or database technologies is typically required. Strong communication, problem-solving abilities, and the capacity to work under pressure help you excel in this role. These skills ensure efficient resolution of complex technical issues, minimize downtime, and maintain reliable system operations.
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L3 Production Support jobs near you
Infographic showing various L3 Production Support job openings in the United States as of May 2026, with employment types broken down into 1% Internship, 88% Full Time, 9% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $108,861 per year, or $52.3 per hour.
Sr Production/Application Support Development

Sr Production/Application Support Development

Options Group

Mclean, VA • On-site

Full-time

Posted 14 days ago

Job description

Company Description

The Development, Senior position is within the Investments and Capital Marketsc.
This is an opportunity to join a fast paced team that interacts with all areas of business.
This position is responsible for Software Development and Level 3 Production support of legacy applications.
This individual will join a team made up of talented individuals who thrive in a challenging work environment and enjoy
utilizing their problem-solving skills. This role will perform software development, provide experienced daily support, participate in
project rollouts, and provide guidance/ oversight to team members.

Job Description

Responsibilities include:
Provide L3 Production Support for I&CM core legacy applications.
 Provide solutions to technical issues, including 'hands-on' code enhancements and defect fixing to the applications in the portfolio.
Employ extensive professional experience and creativity to resolve complex technical problems.
 Serve as a champion for change
Drive for tactical outcome to increase development team's efficiency and productivity
 Engage with the business users, application owners and other affected parties during problem resolution
Document lessons learned, help maintain knowledge database
 Coordinate end to end application onboarding to production.
Managing concurrent EDM initiatives.
 Ability to positively adapt to rapidly growing and changing environment, while working under pressure
Promote top code quality by leading design and code reviews, and solve challenging issues related to performance tuning and scalability.
 Train and mentor other team members on best practices and past experiences

Qualifications

Qualifications
Bachelor's degree in Engineering, Computer Science, Information Technology, related field or equivalent work experience
 7 - 10 years of application development and support coupled with infrastructure experience
5 years of collective experience with databases (Sybase, DB2, SQL Server, Oracle)
 5 years of hands on experience with scripting language: UNIX Shell
5 years of strong support skills in middleware technologies (WebLogic, Web Methods, Apache, Tomcat, MQ, IIS, etc.) in UNIX and/or Windows environment
 Sound Proficiency with Java based technologies, hands on experience in design patterns and UML design tools
Strong Knowledge of Java, J2EE, JSF, JPA, JSP, Web Services, HTML, XML, JDBC, SQL, OOA and OOD
 Need GC/USC only

Additional Information

Preferred Skills
Strong hands-on experience developing Java applications
 Strong EDM/SDLC project management experience
Strong organizational skills and the ability to multitask; can set priorities and follow a timeline
 Strong decision making and problem solving skills and experience with project delivery
Sound interpersonal and team working skills
 Experience in using GIT, TeamForge, Jenkins and Artifactory.
Familiarity with Mortgage Industry Experience is an added plus
 Knowledge of ITIL concepts


Interested candidates please contact

Abhishek Agarwal

https://www.linkedin.com/in/abhishek-b-agarwal

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