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L3 Production Support Jobs (NOW HIRING)

Infosys

L3 Java Production Support

Charlotte, NC · On-site

To be able to do Java code level analysis (RCA). • Experience in L3 application support and production issue troubleshooting. • Good knowledge of AWS services, especially CloudWatch. • Bachelor ...

campus4tech

Oracle Cloud R2R Support

Austin, TX · On-site

Responsibilities • Provide L2/L3 production support for Oracle Fixed Assets and Lease Accounting, including incident triage, defect resolution, and RCA to prevent repeat issues. • Support month ...

Kaygen, Inc.

Support Engineer_US

Miami, FL · On-site

Responsibilities : • Provide L2/L3 production support for Java-based applications in a 24/7 environment. • Investigate and resolve performance issues, memory leaks, threading problems, and ...

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L3 Production Support information

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How much do l3 production support jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for l3 production support in the United States is $52.34, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $57.69 per hour, depending on experience, location, and employer.

What is the difference between L3 Production Support vs L2 Production Support?

AspectL3 Production SupportL2 Production Support
CredentialsTypically requires advanced certifications, technical expertise, and experience in troubleshooting complex issuesRequires foundational certifications and basic troubleshooting skills
Work EnvironmentHandles high-priority, complex incidents, often working with cross-functional teamsManages routine issues and escalates complex problems to L3
ResponsibilitiesDiagnoses and resolves critical system issues, performs root cause analysisAddresses common problems, performs initial troubleshooting, and escalates when needed

In summary, L3 Production Support focuses on resolving complex, high-impact issues requiring advanced skills, while L2 handles routine problems and escalates more complex cases to L3. Both roles are essential in maintaining system stability and require different levels of expertise.

What jobs pay $10,000 a month without a degree?

L3 Production Support roles can pay around $10,000 per month for experienced professionals, especially in high-demand industries like technology or manufacturing. These positions often require strong technical skills, problem-solving abilities, and relevant certifications but may not require a formal degree. Compensation varies based on experience, location, and company size.

What is L3 production support?

L3 production support is a senior-level technical role responsible for resolving complex issues in live production environments. It involves analyzing system problems, providing advanced troubleshooting, and often requires knowledge of monitoring tools, scripting, and incident management processes to ensure system stability and performance.

What is L1, L2, L3, and L4 support?

L3 Production Support refers to advanced technical support roles that handle complex issues requiring deep expertise, often involving troubleshooting, debugging, and system optimization. L1 and L2 support are first- and second-level support roles that handle basic to intermediate issues, while L4 support typically involves specialized or vendor support for highly complex problems. These levels help structure support teams to efficiently resolve issues based on complexity and expertise.

What are L3 Production Support roles?

L3 Production Support refers to Level 3 technical support professionals who handle the most complex issues in a company's IT systems or applications. Their responsibilities include troubleshooting and resolving incidents that cannot be fixed by Level 1 or Level 2 support teams, performing root cause analysis, and often collaborating with development teams to implement permanent solutions. L3 support specialists typically have deep expertise in the relevant technologies and play a key role in maintaining system stability and minimizing downtime. They may also be involved in deploying software patches and improvements. Their work ensures that critical applications and services run smoothly for end-users and businesses.

What jobs pay $2000 a day?

High-paying jobs that can pay around $2000 a day typically include specialized roles such as senior consultants, experienced software engineers, project managers, or certain freelance professionals with in-demand skills. These positions often require advanced expertise, certifications, or extensive experience, and may involve consulting, contract work, or leadership responsibilities.

How does an L3 Production Support engineer typically collaborate with development and operations teams to resolve complex issues?

L3 Production Support engineers play a critical role in bridging the gap between operations and development teams. They often handle escalated incidents that require deep technical expertise, working closely with developers to troubleshoot code-level bugs and with operations teams to address infrastructure or deployment issues. Effective collaboration involves clear communication, thorough documentation of incidents, and participating in post-mortem reviews to prevent future occurrences. This cross-functional teamwork ensures swift resolution of complex problems and continuous improvement of the production environment.

What are the key skills and qualifications needed to thrive as an L3 Production Support specialist, and why are they important?

To thrive as an L3 Production Support specialist, you need advanced troubleshooting skills, deep knowledge of system architecture, and relevant degrees or certifications in IT or computer science. Familiarity with monitoring tools, incident management systems (like ServiceNow), and scripting or database technologies is typically required. Strong communication, problem-solving abilities, and the capacity to work under pressure help you excel in this role. These skills ensure efficient resolution of complex technical issues, minimize downtime, and maintain reliable system operations.
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What cities are hiring for L3 Production Support jobs? Cities with the most L3 Production Support job openings:
What states have the most L3 Production Support jobs? States with the most job openings for L3 Production Support jobs include:
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L3 Production Support jobs near you
Infographic showing various L3 Production Support job openings in the United States as of June 2026, with employment types broken down into 4% As Needed, 94% Part Time, 1% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $108,861 per year, or $52.3 per hour.
L3 Java Production Support

L3 Java Production Support

Infosys

Charlotte, NC • On-site

Full-time

Posted 14 days ago

Infosys rating

7.5

Company rating: 7.5 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

97th of 206 rated it services

Job description

Job Summary:
Infosys is a global leader in next-generation digital services and consulting, and they are seeking a Technology Consultant 2 for their Communications, Media, and Technology unit. The role involves contributing to software application design, coding, and maintaining system stability while ensuring software quality standards are met.
Responsibilities:
• Contribute to the requirements elicitation process by documenting assigned parts of business requirements, in line with guidance provided
• Facilitate software application design discussions, and document design decisions to guide the technical team towards building software solutions
• Participate in coding and integrate new features or updates into existing applications, with a focus on maintaining system stability
• Conduct code reviews, do changes to the codebase and maintain code repositories
• Implement test strategies, analyse results, and coordinate bug fixes to uphold the software quality standards
• Develop user training programs, documentation, and support frameworks to ensure a smooth transition to new software applications
• Actively participate in resolving production issues and recommend preventive strategies to enhance system reliability
• Maintain detailed records of code, testing techniques, and support activities to enrich the knowledge base and assist other similar projects
Qualifications:
Required:
• Experience with supporting Java applications. To be able to do Java code level analysis (RCA).
• Experience in L3 application support and production issue troubleshooting.
• Good knowledge of AWS services, especially CloudWatch.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
Preferred:
• Experience in command on writing complex SQL.
• Experience in CI/CD pipeline implementation and support experience.
• Experience with Docker and deploying applications on EKS/Kubernetes.
• Experience in Linux troubleshooting skills.
• Production support, incident resolution, and root cause analysis.
• Deployment support and operational stability of containerized applications.
• Collaboration with development and platform teams.
Company:
Infosys is a technology company that offers consulting, outsourcing, cloud infrastructure, program management, and software services. Founded in 1981, the company is headquartered in Bangalore, IND, with a team of 10001+ employees. The company is currently Late Stage.

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