ZipRecruiter

Log In

1

L3 Production Support Jobs (NOW HIRING)

Capgemini

Production Support Manager

New York, NY · On-site

Responsibilities:: • Lead and manage L1, L2, and L3 Production Support teams across shifts and domains. • Steer daily operational performance, workload allocation, and capability building. • ...

First Soft Solutions

CockroachDB Engineer

Plano, TX · On-site

$102K - $134K/yr

Handle L2/L3 production support and root cause analysis. * Collaborate with DevOps, Cloud, and Application teams. Required Skills * Strong experience with CockroachDB or distributed databases.

First Soft Solutions

CockroachDB Engineer

Plano, TX · On-site

$102K - $134K/yr

Handle L2/L3 production support and root cause analysis. * Collaborate with DevOps, Cloud, and Application teams. Required Skills * Strong experience with CockroachDB or distributed databases.

BuzzClan

Application Support Engineer

Manhattan, NY · On-site

We are seeking an experienced Aladdin Application Support Engineer to join our Trading Technology team, providing L2/L3 production support for BlackRock's Aladdin platform across front office trading ...

next page

Showing results 1-20

All JobsL3 Production Support Jobs

L3 Production Support information

See salary details

$28

$52

$70

How much do l3 production support jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for l3 production support in the United States is $52.34, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $57.69 per hour, depending on experience, location, and employer.

What is the difference between L3 Production Support vs L2 Production Support?

AspectL3 Production SupportL2 Production Support
CredentialsTypically requires advanced certifications, technical expertise, and experience in troubleshooting complex issuesRequires foundational certifications and basic troubleshooting skills
Work EnvironmentHandles high-priority, complex incidents, often working with cross-functional teamsManages routine issues and escalates complex problems to L3
ResponsibilitiesDiagnoses and resolves critical system issues, performs root cause analysisAddresses common problems, performs initial troubleshooting, and escalates when needed

In summary, L3 Production Support focuses on resolving complex, high-impact issues requiring advanced skills, while L2 handles routine problems and escalates more complex cases to L3. Both roles are essential in maintaining system stability and require different levels of expertise.

What are L3 Production Support roles?

L3 Production Support refers to Level 3 technical support professionals who handle the most complex issues in a company's IT systems or applications. Their responsibilities include troubleshooting and resolving incidents that cannot be fixed by Level 1 or Level 2 support teams, performing root cause analysis, and often collaborating with development teams to implement permanent solutions. L3 support specialists typically have deep expertise in the relevant technologies and play a key role in maintaining system stability and minimizing downtime. They may also be involved in deploying software patches and improvements. Their work ensures that critical applications and services run smoothly for end-users and businesses.

How does an L3 Production Support engineer typically collaborate with development and operations teams to resolve complex issues?

L3 Production Support engineers play a critical role in bridging the gap between operations and development teams. They often handle escalated incidents that require deep technical expertise, working closely with developers to troubleshoot code-level bugs and with operations teams to address infrastructure or deployment issues. Effective collaboration involves clear communication, thorough documentation of incidents, and participating in post-mortem reviews to prevent future occurrences. This cross-functional teamwork ensures swift resolution of complex problems and continuous improvement of the production environment.

What are the key skills and qualifications needed to thrive as an L3 Production Support specialist, and why are they important?

To thrive as an L3 Production Support specialist, you need advanced troubleshooting skills, deep knowledge of system architecture, and relevant degrees or certifications in IT or computer science. Familiarity with monitoring tools, incident management systems (like ServiceNow), and scripting or database technologies is typically required. Strong communication, problem-solving abilities, and the capacity to work under pressure help you excel in this role. These skills ensure efficient resolution of complex technical issues, minimize downtime, and maintain reliable system operations.
More about L3 Production Support jobs
What cities are hiring for L3 Production Support jobs? Cities with the most L3 Production Support job openings:
What states have the most L3 Production Support jobs? States with the most job openings for L3 Production Support jobs include:
What job categories do people searching L3 Production Support jobs look for? The top searched job categories for L3 Production Support jobs are:
L3 Production Support jobs near you
Infographic showing various L3 Production Support job openings in the United States as of July 2026, with employment types broken down into 21% Internship, 70% Full Time, 1% Part Time, 6% Contract, 1% Nights, and 1% Summer. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution, with an average salary of $108,861 per year, or $52.3 per hour.
IBM BAW developer

IBM BAW developer

Pi Square Technologies LLC

Minneapolis, MN • On-site

Full-time

Posted 6 days ago

Job description

IBM BAW developer
Seeking an experienced IBM BAW (Business Automation Workflow) professional to handle a mix of production support and development activities. The role involves troubleshooting live issues, ensuring system stability, and contributing to enhancements and new workflow implementations.
Key Responsibilities:
Provide L2/L3 production support (60%) for IBM BAW applications, including incident resolution, defect fixes, and root cause analysis.
Monitor workflows, queues, and system performance to ensure high availability and reliability.
Handle service requests, deployments, and release support activities.
Contribute to design and development (40%) of workflows, services, and integrations using IBM BAW.
Collaborate with business and technical teams to implement enhancements and process improvements.
Maintain documentation, support SLAs, and participate in on-call rotations if required.
Required Skills:
Strong experience in IBM BAW / BPM (Business Process Management)
Hands-on in process modeling, coach framework, and integration services
Experience with Java, REST/SOAP APIs, and databases (SQL)
Exposure to production support environments (ticketing tools, incident management)
Good understanding of deployment, debugging, and performance tuning
Preferred:
Experience in Agile/Scrum
Knowledge of DevOps tools and CI/CD pipelines
Strong communication skills for onshore coordination

Apply