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Developer Support Engineer Jobs in Austin, TX (NOW HIRING)

Meta

Business Support Engineer

Austin, TX

$114K/yr

As a Business Support Engineer working on Ads at Meta, you will primarily support on Meta's Ads ... developer/business relationships, who demonstrate critical thinking and blending systems design ...

Apple

Support Engineer

Austin, TX

$184K - $277K/yr

Description We're looking for a Support Engineer who thrives at the intersection of speed and precision - someone who can deliver bug fixes, enhancements, and rapid responses across a ...

Apple Inc.

Support Engineer

Austin, TX · On-site

Description We're looking for a Support Engineer who thrives at the intersection of speed and precision -- someone who can deliver bug fixes, enhancements, and rapid responses across a ...

Apple

Support Engineer

Austin, TX · On-site

$184K - $277K/yr

Description We're looking for a Support Engineer who thrives at the intersection of speed and precision - someone who can deliver bug fixes, enhancements, and rapid responses across a ...

Apple

Support Engineer

Austin, TX · On-site

Description We're looking for a Support Engineer who thrives at the intersection of speed and precision - someone who can deliver bug fixes, enhancements, and rapid responses across a ...

Socket.dev

Support Engineer

Austin, TX · On-site

$65K - $85K/yr

SpyCloud is seeking a Support Engineer to join our 24x7 global support operations. This role ... Software as a Service (SaaS) solutions. * DevOps. * REST APIs. * Programming languages (Python ...

Integritek

Support Engineer

Austin, TX · On-site

... support. Integritek was formed with the purpose of combining "integrity with technology." Our ... The Senior Systems Engineer leverages technical expertise in the area of end user engineering to ...

Integritek

Support Engineer

Austin, TX

... support. Integritek was formed with the purpose of combining "integrity with technology." Our ... The Senior Systems Engineer leverages technical expertise in the area of end user engineering to ...

Meta

Business Support Engineer

Austin, TX · On-site

We are looking for an engineer to play a key role in providing technical, engineering support to Meta's Advertising partners, Customers and clients glob.

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Working knowledge of developer and infrastructure tools such as GitHub, Docker, and Kubernetes ... We support personal growth and education through a dedicated L&D fund that can be used for training ...

Rippling

Product Support Engineer

Austin, TX · On-site

The Product Support Engineer leads investigation and resolution of complex production issues across the GT platform, leveraging technical expertise, deep product knowledge, and cross-team ...

RobCo

Service & Support Engineer

Austin, TX · On-site

To achieve this, we are looking for an ambitious Service & Support Engineer to help us establish RobCo as leading provider of automation solutions. In this key role, you act as our foundational ...

Siemens AG

Applications Support Engineer

Austin, TX · On-site

$90K - $162K/yr

About the role We are seeking a highly motivated and detail-oriented Application Support Engineer to join our dynamic, fast paced and growth-mindset team. In this role, you will be focused on ...

Gotransverse LLC

Product Support Engineer

Austin, TX · On-site

The Product Support Engineer leads investigation and resolution of complex production issues across the GT platform, leveraging technical expertise, deep product knowledge, and cross-team ...

Charles Schwab Inc.

Production Support Engineer

Austin, TX · On-site

$48.08 - $55.29/hr

As a Production Support Engineer within the Schwab Data organization, you will play a critical role in ensuring the stability and reliability of enterprise data platforms operating at scale in a ...

Charles Schwab

Production Support Engineer

Austin, TX · On-site

$41.75 - $54.25/hr

As a Production Support Engineer within the Schwab Data organization, you will play a critical role in ensuring the stability and reliability of enterprise data platforms operating at scale in a ...

Siemens

Applications Support Engineer

Austin, TX · On-site

$90K - $162K/yr

We are seeking a highly motivated and detail-oriented Application Support Engineer to join our dynamic, fast paced and growth-mindset team. In this role, you will be focused on supporting the Questa ...

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Developer Support Engineer information

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$138.3K

How much do developer support engineer jobs pay per year?

As of Sep 12, 2026, the average yearly pay for developer support engineer in Austin, TX is $136,975.00, according to ZipRecruiter salary data. Most workers in this role earn between $136,800.00 and $136,800.00 per year, depending on experience, location, and employer.

What is a developer support engineer?

A Developer Support Engineer is responsible for assisting developers who use a company's software, APIs, or platform. They troubleshoot technical issues, provide guidance on best practices, and collaborate with internal teams to improve documentation and product functionality. This role requires strong problem-solving skills, coding knowledge, and excellent communication to bridge the gap between developers and the engineering team.

What does a developer support engineer do?

A typical day for a Developer Support Engineer involves diagnosing and resolving technical issues reported by developers, reviewing support tickets, and collaborating with internal engineering teams to troubleshoot complex problems. You may also create and maintain documentation, provide guidance on API integration, and help developers optimize their use of the company's products. The role is highly collaborative, requiring regular communication with both external developer clients and internal product teams. You'll often need to prioritize and manage multiple requests simultaneously, making adaptability and strong organizational skills important for success.

What are the key skills and qualifications needed to thrive as a developer support engineer?

To thrive as a Developer Support Engineer, you need strong programming knowledge, troubleshooting ability, and a solid grasp of software development fundamentals, often supported by a bachelor's degree in computer science or a related field. Familiarity with debugging tools, ticketing systems like Jira or Zendesk, APIs, and occasionally certifications such as AWS Certified Developer can be beneficial. Excellent communication, patience, and a customer-centric mindset set top candidates apart, enabling them to mediate effectively between engineering and end-users. These skills and qualities are crucial for diagnosing technical issues efficiently, ensuring high customer satisfaction, and bridging the gap between development teams and clients.

Can a developer support engineer become a developer?

A developer support engineer can transition to a developer role by gaining programming skills, such as proficiency in relevant languages and tools, and building experience through projects or certifications. Many support engineers leverage their technical knowledge and understanding of software to move into development positions.

What are popular job titles related to Developer Support Engineer jobs in Austin, TX?

For Developer Support Engineer jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Developer Support Engineer jobs in Austin, TX look for?

The top searched job categories for Developer Support Engineer jobs in Austin, TX are:

Developer Support Engineer jobs near you
Infographic showing various Developer Support Engineer job openings in Austin, TX as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $136,975 per year, or $65.9 per hour.

Business Support Engineer

Austin, TX

Meta
Internet and IT • 10K+ employees
Learn more about Metaexternal

$114K/yr

Full-time

Posted 10 days ago

Meta rating

7.8

Company rating: 7.8 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

Job description

We are looking for an engineer to play a key role in providing technical, engineering support to Meta’s Advertising partners, Customers and clients globally. You will have the opportunity to work together with a global team of Business Support Engineers who are expert in Meta’s AdTech to provide proactive and reactive support for partner issues and integrations while partnering with our broad cross functional teams to ensure a high quality for our products and satisfactory experience for our partners and customers. We work directly with Platform and Infrastructure teams to investigate and resolve issues reported by our partners, to properly assess and agree on actions to be taken for necessary fixes and continuous improvements in our products and deployments.As a Business Support Engineer working on Ads at Meta, you will primarily support on Meta’s Ads Products but also have the opportunity to work cross functionally in several of our key business areas across Business Messaging, Telecommunications and combine your experience with customer service skills with a product focus to ensure that key insights are communicated to our product teams. We are looking for people who have subject-matter knowledge in managing and maintaining integrations with third-party services, who help foster developer/business relationships, who demonstrate critical thinking and blending systems design with business needs, and who have a desire to improve the support experience of our customers.As a Business Support Engineer, you will understand industry trends, partner solutions and integrations, and their implications to our product roadmap. You will work closely with other regional offices and partnership teams to support a broad range of partners across the globe to integrate Meta’s Business Products into their offering.
Business Support Engineer Responsibilities:
  • Provide proactive and reactive engineering support for partners, independently managing complex outages to ensure high partner satisfaction
  • Troubleshoot large-scale distributed systems and partner integrations, maintaining high code quality and operational standards
  • Leverage AI tools to accelerate troubleshooting, automate repetitive tasks, and scale your impact with an 'AI native' mindset
  • Leverage AI tools to accelerate troubleshooting, automate repetitive tasks, and scale your impact with an 'AI native' mindset
  • Develop performance monitoring systems for partner integrations to ensure high availability
  • leverage metrics to proactively identify issues and drive improvements across teams
  • Provide 24/7 oncall support coverage via rotation schedule (including weekends)
  • Collaborate with Platform and Infrastructure teams to investigate issues, align on fixes, and drive continuous product improvement
  • Create clear documentation, specs, guides, and presentations to communicate complex AI concepts to diverse audiences, scaling the team's knowledge internally and externally
  • Drive end-to-end execution, using sound judgment to manage stakeholder expectations and ensuring clear alignment. Develop and share AI/ML expertise, actively coach and mentor other engineers on technical troubleshooting and project execution
  • Proactively and independently analyze information to identify specific trends/opportunities, recommend appropriate and relevant tactical improvements, anticipate future business needs to improve the overall support experience, and share this knowledge across the team

Minimum Qualifications:
  • Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta
  • 3+ years of experience as a software engineer or site reliability engineer
  • Proven experience as a support engineer, service engineer, or similar role
  • Bachelor's degree in Computer Science, Engineering, or related technical field experience
  • Experience in developing, deploying, and operating software in one or more public cloud infrastructures (Azure, GCP, AWS, etc.)
  • Proven experience in API development on cloud-based infrastructures
  • Proficiency in full-stack development with experience in the full web stack, SOAP, and REST API technologies and architectures
  • Experience in communicating with technical and business audiences, and creating technical documentation
  • Experience working with IT infrastructures and network protocols across multiple layers, including familiarity with data exchange formats and protocols
  • Experience in assessing, analyzing, and resolving operational issues using data
  • Experience managing multiple concurrent projects and driving initiatives in a cross-functional environment

Preferred Qualifications:
  • Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
  • Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
  • Experience working in engineering environments with geographically distributed, cross-cultural teams and international stakeholders
  • Experience in partner-facing or customer-centric engineering roles
  • Experience building and deploying solutions on cloud platforms (e.g., AWS, GCP, Azure)
  • Hands-on experience working with large language models and AI agents
  • Experience in adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
  • Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
  • Experience transforming data, model selection, training, and optimization, and deployment at scale
  • Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
  • Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
  • Experience with Open Source cloud stacks like Kubernetes, Kubeflow, Docker containers

About Meta:
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.
$114,000/year to $167,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

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