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Developer Support Engineer Jobs in Austin, TX (NOW HIRING)

Zello Inc

Support Engineer - L3

Austin, TX · On-site

Mentored L2 Support Engineers and L1 product advocates on advanced troubleshooting * Aided our CS team in working through their customers' most complex configuration and user management issues ...

Integritek

Support Engineer

Austin, TX · On-site

... support. Integritek was formed with the purpose of combining "integrity with technology." Our ... The Senior Systems Engineer leverages technical expertise in the area of end user engineering to ...

Integritek

Support Engineer

Austin, TX · On-site

... support. Integritek was formed with the purpose of combining "integrity with technology." Our ... The Senior Systems Engineer leverages technical expertise in the area of end user engineering to ...

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Working knowledge of developer and infrastructure tools such as GitHub, Docker, and Kubernetes ... We support personal growth and education through a dedicated L&D fund that can be used for training ...

Wise

Technical Support Engineer

Austin, TX

Technical Support Engineers ensure that our Wise Platform enterprise partners get a rapid, highly effective response when issues arise. Whether it is answering complex questions about the behavior of ...

Wise

Technical Support Engineer

Austin, TX · On-site

Technical Support Engineers ensure that our partners get a rapid and effective response when issues ... While this is not a developer role, having basic knowledge of some programming languages would be ...

ASSA ABLOY

Technical Support Engineer

Austin, TX

An Amazing Career Opportunity for a Technical Support Engineer!! Location: Austin, Texas Job ID: 46288 As a Technical Support Engineer, you will be responsible for analyzing and resolving technical ...

Assa Abloy

Technical Support Engineer

Austin, TX · On-site

An Amazing Career Opportunity for a Technical Support Engineer!! Location: Austin, Texas Job ID: 46288 As a Technical Support Engineer, you will be responsible for analyzing and resolving technical ...

Kestra Holdings

Product Support Engineer

Austin, TX · On-site

As a Product Support Engineer, you will play a foundational role in shaping how advisors onboard, configure, and successfully adopt this transformative solution. This is not a traditional support ...

Artech LLC

Fleet Support Engineer

Austin, TX

Experience with remotely supporting vehicle troubleshooting. * Knowledge of vehicle systems and diagnostics tools. * Experience with Linux & Python-based programming systems for fleet-level data ...

Sonar

Senior Support Engineer

Austin, TX · On-site

A principal support engineer mentors junior team members, develops best practices for the department, and serves as a key contributor to the overall IT strategy. You are a proactive force for ...

Sonar

Senior Support Engineer

Austin, TX

A principal support engineer mentors junior team members, develops best practices for the department, and serves as a key contributor to the overall IT strategy. You are a proactive force for ...

Sonar

Senior Support Engineer

Austin, TX

A principal support engineer mentors junior team members, develops best practices for the department, and serves as a key contributor to the overall IT strategy. You are a proactive force for ...

Saronic Technologies

Field Support Engineer

Austin, TX · On-site

Job Overview We are seeking a Field Support Engineer to ensure the operational success of Saronic's autonomous systems in customer environments. This role is focused on software readiness, system ...

Civitas Learning

Customer Support Engineer

Austin, TX · On-site

The Customer Support Engineer provides ETL, data engineering, and product support to customers and internal teams in our Services department. Specifically, this team member will focus on constructing ...

Civitas Learning

Customer Support Engineer

Austin, TX · On-site

The Customer Support Engineer provides ETL, data engineering, and product support to customers and internal teams in our Services department. Specifically, this team member will focus on constructing ...

HID

Technical Support Engineer

Austin, TX · On-site

The Technical Support Engineer will manage technical cases, ensuring high service delivery standards and collaborating with both internal teams and customers to resolve issues. Responsibilities : • ...

Apar Technologies

Jira Support Engineer

Austin, TX · On-site

$52.25 - $68.50/hr

Atlassian cloud Jira Support Engineer / Jira Administrator with Development Location: Austin, TX Job Type: Contract / Full Time Notes from Hiring Manager: Key Skills: Jira Admin, Groovy Scripting ...

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Developer Support Engineer information

See Austin, TX salary details

$119.9K

$138.3K

How much do developer support engineer jobs pay per year?

As of Jun 8, 2026, the average yearly pay for developer support engineer in Austin, TX is $136,975.00, according to ZipRecruiter salary data. Most workers in this role earn between $136,800.00 and $136,800.00 per year, depending on experience, location, and employer.

What does a typical day look like for a Developer Support Engineer?

A typical day for a Developer Support Engineer involves diagnosing and resolving technical issues reported by developers, reviewing support tickets, and collaborating with internal engineering teams to troubleshoot complex problems. You may also create and maintain documentation, provide guidance on API integration, and help developers optimize their use of the company's products. The role is highly collaborative, requiring regular communication with both external developer clients and internal product teams. You'll often need to prioritize and manage multiple requests simultaneously, making adaptability and strong organizational skills important for success.

What are the key skills and qualifications needed to thrive in the Developer Support Engineer position, and why are they important?

To thrive as a Developer Support Engineer, you need strong programming knowledge, troubleshooting ability, and a solid grasp of software development fundamentals, often supported by a bachelor's degree in computer science or a related field. Familiarity with debugging tools, ticketing systems like Jira or Zendesk, APIs, and occasionally certifications such as AWS Certified Developer can be beneficial. Excellent communication, patience, and a customer-centric mindset set top candidates apart, enabling them to mediate effectively between engineering and end-users. These skills and qualities are crucial for diagnosing technical issues efficiently, ensuring high customer satisfaction, and bridging the gap between development teams and clients.

What is a Developer Support Engineer job?

A Developer Support Engineer is responsible for assisting developers who use a company's software, APIs, or platform. They troubleshoot technical issues, provide guidance on best practices, and collaborate with internal teams to improve documentation and product functionality. This role requires strong problem-solving skills, coding knowledge, and excellent communication to bridge the gap between developers and the engineering team.

What are the most commonly searched types of Developer Support Engineer jobs in Austin, TX? The most popular types of Developer Support Engineer jobs in Austin, TX are:
What are popular job titles related to Developer Support Engineer jobs in Austin, TX? For Developer Support Engineer jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Developer Support Engineer jobs in Austin, TX look for? The top searched job categories for Developer Support Engineer jobs in Austin, TX are:
Developer Support Engineer jobs near you
Infographic showing various Developer Support Engineer job openings in Austin, TX as of May 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $136,975 per year, or $65.9 per hour.
Support Engineer - L3

Support Engineer - L3

Zello Inc

Austin, TX • On-site

Full-time

Posted 18 days ago

Job description

IMPORTANT: Please be aware, scammers may try to impersonate Zello by reaching out regarding job opportunities. We will never ask you for bank account information, checks, or other sensitive information as part of our hiring process. All correspondence will come from the zello.com email domain. If you're unsure, please email recruiting@zello.com with questions.
About Zello
Zello is a voice-first communication platform, powered by our industry-leading push-to-talk technology, to improve collaboration and productivity for desk-less workers. With over 175+ million users, we're the #1 rated push-to-talk app in the world, delivering 9 billion (yes, with a B) messages a month.
At Zello, our company values are at the heart of what we do everyday. We're proud to serve the frontline, we're privileged to connect people in times of crisis across the globe, and we're honored to support first responders.
And this is where you come in.
As our enterprise customer base grows and our platform deepens, we need a Senior Support Engineer who can own the most complex technical challenges our customers bring us, reduce resolution time for critical issues, and build the systems and knowledge that make the entire support organization more effective. You will report to the Product Advocate Manager and work in close partnership with Engineering, Product, and Customer Success.
After a successful first year, you will have:
  • Owned and resolved every Tier-1 enterprise escalation that reached you, with documented root-cause analyses that Engineering could act on directly.
  • Built or meaningfully expanded the internal diagnostic runbook library, cutting average L2 escalation-to-resolution time by a measurable margin.
  • Established a repeatable escalation triage process between Support and Engineering that both teams trust and use.
  • Mentored L2 Support Engineers and L1 product advocates on advanced troubleshooting
  • Aided our CS team in working through their customers' most complex configuration and user management issues, acting as a direct and available resource customers can rely on.

What you'll do
  • Own the most complex technical escalations from L2: multi-system integration failures, network-level anomalies, SDK defects, and enterprise deployment edge cases. Driving each to full resolution.
  • Serve as the primary technical liaison to Engineering: write precise, reproducible bug reports, lead escalation triage, and close the loop until issues are resolved or deprioritized with clear rationale.
  • Build and maintain diagnostic tooling, automation scripts, and runbooks that reduce repeat escalations and accelerate resolution across the support org.
  • Lead technical onboarding and implementation reviews for strategic enterprise accounts, including MDM, SSO, custom API integrations, and on-premise server deployments.
  • Support enterprise developers integrating Zello SDKs and APIs, helping them design robust, production-ready solutions.
  • Identify systemic patterns in support data: recurring bugs, configuration gaps, documentation holes. Bringing structured proposals to Product and Engineering.
  • Mentor L2 Support Engineers through complex troubleshooting scenarios, code-level log analysis, and cross-functional escalation workflows.
  • Define and continuously improve escalation protocols, support processes, and internal knowledge-base standards.

Who you are
  • You've resolved technically ambiguous, high-pressure enterprise issues end-to-end and you can walk through exactly how you diagnosed each one.
  • You have 6+ years of technical support, solutions engineering, or a closely related role at a SaaS or communications technology company.
  • You understand APIs, networking fundamentals, and mobile platforms (Android/iOS) at a depth that lets you read a packet capture or a crash log and know immediately where to look next.
  • You write scripts, build lightweight tooling, and automate repetitive diagnostics. You take initiative, where able, in building tools rather than wait for Engineering to hand you one.
  • You communicate complex technical findings clearly to both engineers and non-technical stakeholders, and you know which version of the truth each audience needs.
  • You've identified a recurring problem, built a process or runbook around it, and measured the improvement.
  • You reduce friction for the people around you. L2s describe getting a cleaner escalation path, engineers describe getting cleaner bug reports, customers describe feeling like someone actually owns their issue.
  • You stay curious when a problem doesn't fit any known pattern. You investigate, document, and share what you learn so the next person doesn't start from scratch.

This Role Is Not
  • A pure ticket-queue role. You will spend a significant portion of your time building systems, runbooks, and tooling. Not just resolving escalations.
  • An engineering role. You won't have sprint commitments, but you will be expected to read and write code at a diagnostic and automation level.
  • A customer success role. Renewals, upsell, and relationship health are owned by CS You bring technical depth and resolution quality.
  • A management role. There are no direct reports today, though you will mentor L2 engineers and informally lead cross-functional escalation workflows.

We hire for potential, passion for our mission, and a knack for solving difficult problems over checking every qualification box. We have competitive pay, equity with significant upside, and intentionally design our benefits to encourage healthy and well-balanced employees, flexible schedules and time off. We even offer a sabbatical after every five years of service so you're able to pursue and enjoy what matters most to you. And of course, we wouldn't be a technology company without a ping-pong table and free snacks in our break room. Join us!
Zello provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
All Zello personnel are required to comply with defined security, privacy, and compliance requirements applicable to their role along with requirements that are applicable to all Zello personnel.

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