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Developer Support Engineer Jobs in Austin, TX (NOW HIRING)

Gotransverse

Technical Support Engineer

Austin, TX · On-site

$70K - $80K/yr

Experience supporting B2B SaaS products with technical or developer-facing customers. * Working knowledge of REST APIs, webhooks, and reading/debugging API requests and responses. * Experience with ...

LogicMonitor

Premier Support Engineer

Austin, TX · On-site

As a Premier Support Engineer (PSE), you will provide dedicated support to our Premier Support customers, playing a critical role in enhancing the LM Customer Experience. You will be the primary ...

Civitas Learning

Customer Support Engineer

Austin, TX · On-site

The Customer Support Engineer provides ETL, data engineering, and product support to customers and internal teams in our Services department. Specifically, this team member will focus on constructing ...

LogicMonitor

Premier Support Engineer

Austin, TX

As a Premier Support Engineer (PSE), you will provide dedicated support to our Premier Support customers, playing a critical role in enhancing the LM Customer Experience. You will be the primary ...

Apar Technologies

Jira Support Engineer

Austin, TX · On-site

$52.25 - $68.50/hr

Atlassian cloud Jira Support Engineer / Jira Administrator with Development Location: Austin, TX Job Type: Contract / Full Time Notes from Hiring Manager: Key Skills: Jira Admin, Groovy Scripting ...

Eliassen Group

P2 Application Support Engineer

Austin, TX · On-site

$40 - $50/hr

Working knowledge of Git workflows and CI/CD with Azure DevOps or GitHub Actions. * Effective ... Experience supporting .NET, C#, or React/TypeScript solutions is desired. * Certifications desired:

KLA Corporation

Customer Support Engineer

Austin, TX · On-site

$33.75 - $57.36/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

KLA Corporation

Customer Support Engineer

Austin, TX · On-site

$33.75 - $57.36/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

Orbotech

Customer Support Engineer

Austin, TX · On-site

$33.75 - $57.36/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

KLA Corporation

Customer Support Engineer

Austin, TX · On-site

$33.75 - $57.36/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

Orbotech

Customer Support Engineer

Austin, TX · On-site

$33.75 - $57.36/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

KLA Corporation

Customer Support Engineer

Austin, TX · On-site

$33.75 - $57.36/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

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Showing results 21-40

All JobsDeveloper Support Engineer JobsDeveloper Support Engineer Jobs in Austin, TX

Developer Support Engineer information

See Austin, TX salary details

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$138.2K

How much do developer support engineer jobs pay per year?

As of Aug 22, 2026, the average yearly pay for developer support engineer in Austin, TX is $136,942.00, according to ZipRecruiter salary data. Most workers in this role earn between $136,800.00 and $136,800.00 per year, depending on experience, location, and employer.

What is a developer support engineer?

A Developer Support Engineer is responsible for assisting developers who use a company's software, APIs, or platform. They troubleshoot technical issues, provide guidance on best practices, and collaborate with internal teams to improve documentation and product functionality. This role requires strong problem-solving skills, coding knowledge, and excellent communication to bridge the gap between developers and the engineering team.

What does a developer support engineer do?

A typical day for a Developer Support Engineer involves diagnosing and resolving technical issues reported by developers, reviewing support tickets, and collaborating with internal engineering teams to troubleshoot complex problems. You may also create and maintain documentation, provide guidance on API integration, and help developers optimize their use of the company's products. The role is highly collaborative, requiring regular communication with both external developer clients and internal product teams. You'll often need to prioritize and manage multiple requests simultaneously, making adaptability and strong organizational skills important for success.

What are the key skills and qualifications needed to thrive as a developer support engineer?

To thrive as a Developer Support Engineer, you need strong programming knowledge, troubleshooting ability, and a solid grasp of software development fundamentals, often supported by a bachelor's degree in computer science or a related field. Familiarity with debugging tools, ticketing systems like Jira or Zendesk, APIs, and occasionally certifications such as AWS Certified Developer can be beneficial. Excellent communication, patience, and a customer-centric mindset set top candidates apart, enabling them to mediate effectively between engineering and end-users. These skills and qualities are crucial for diagnosing technical issues efficiently, ensuring high customer satisfaction, and bridging the gap between development teams and clients.

Can a developer support engineer become a developer?

A developer support engineer can transition to a developer role by gaining programming skills, such as proficiency in relevant languages and tools, and building experience through projects or certifications. Many support engineers leverage their technical knowledge and understanding of software to move into development positions.

What are the most commonly searched types of Developer Support Engineer jobs in Austin, TX?

The most popular types of Developer Support Engineer jobs in Austin, TX are:

What are popular job titles related to Developer Support Engineer jobs in Austin, TX?

For Developer Support Engineer jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Developer Support Engineer jobs in Austin, TX look for?

The top searched job categories for Developer Support Engineer jobs in Austin, TX are:

Developer Support Engineer jobs near you
Infographic showing various Developer Support Engineer job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $136,942 per year, or $65.8 per hour.

Technical Support Engineer

Gotransverse

Austin, TX • On-site

$70K - $80K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 19 days ago

Job description

About Gotransverse LLC
Gotransverse has been named a winner on Built In Austin's 2026 Best Places to Work list. Check us out among Austin's Best Places to Work, Best Midsize Companies, and Best Paying Companies.
Gotransverse is more than just a company-we're a team driven by innovation, creativity, and a shared passion for delivering world-class billing and revenue solutions. Our culture thrives on collaboration, diverse perspectives, and a relentless focus on pushing boundaries to achieve excellence.
Our headquarters is located in the heart of Austin, TX-one of the most dynamic and vibrant cities in the U.S. Known for its booming tech scene, Austin offers an exciting mix of top-tier technology companies, live music, festivals like SXSW and ACL, and unique local experiences.
We're not just looking for talent-we're seeking thinkers, problem-solvers, and individuals who bring fresh ideas to the table. At Gotransverse, we value people who aren't afraid to challenge the status quo and who thrive in a fast-paced, dynamic environment. We believe in balancing hard work with a great sense of humor and camaraderie because life's too short not to enjoy the work you do and the people you do it with.
Why Work With Us?
We believe in supporting our employees with a rewarding work environment and meaningful benefits. Here are just a few ways we invest in your growth, well-being, and success:
  • Professional Development - Grow your skills through workshops, training programs, and opportunities for advancement.
  • Health & Wellness - Comprehensive health benefits to support your physical and mental well-bing.
  • Work-Life Balance - Flexible work hours and remote work options to help you balance your career and personal life.
  • GT's Hybrid Work Model - Gotransverse is excited to offer a hybrid model to their employees with the expectation of workin in our Downtown Austin office 2-3 days a week, depending on the role. This flexible hybrid approach gives team members the best of both worlds: focus time along with in-person collaboration that fosters trust and unlocks creativity.

Role Overview
As a Technical Support Engineer based in Austin, you will be a trusted technical partner for our customers - owning issues end-to-end, digging into data to find root causes, and communicating clearly with both technical and non-technical audiences. You will work closely with Engineering, Operations, Product, and Customer Success to resolve complex problems and shape product improvements. This role is ideal for someone who is curious, analytical, and energized by turning messy data and ambiguous customer issues into clear answers.
Key Responsibilities
  • Serve as the primary technical contact for customers - own cases from first response through resolution.
  • Investigate and troubleshoot product issues across web, API, and database layers; reproduce, isolate, and document root cause.
  • Run SQL queries and analyze logs, usage data, and error patterns to diagnose problems and surface trends.
  • Communicate clearly and empathetically with customers - setting expectations and keeping stakeholders informed.
  • Partner with Engineering and Product to escalate complex issues, file actionable bug reports, and advocate for customer needs.
  • Maintain accurate, well-organized records in the ticketing system; track recurring issues and contribute to backlog prioritization.
  • Build and update knowledge base articles, FAQs, runbooks, and internal documentation to scale support quality.
  • Identify automation and process improvements that reduce response time and improve customer outcomes.

Required Qualifications
  • Strong data analysis skills - confident writing intermediate-to-advanced SQL (joins, aggregations) to investigate issues and answer customer questions.
  • Comfort working with spreadsheets (Excel, Google Sheets or similar) to slice data and spot patterns.
  • Excellent written and verbal communication skills - able to translate technical detail for non-technical customers and stakeholders.
  • Proven track record managing customer communication across multiple channels (tickets, email, live chat, calls).
  • Strong problem-solving instincts: methodical, curious, and persistent when chasing root cause.
  • Experience with ticketing/support platforms such as Zendesk, Jira Service Management.
  • Familiarity with common operating systems (Windows, macOS, Linux) and the command line.
  • Ability to work independently, prioritize a queue, and manage multiple cases without losing the thread.
  • Based in Austin, TX, or able to work on-site / hybrid from our Austin office.

Preferred Qualifications (Nice to Have)
  • 2+ years in a technical support, support engineering, or similar customer-facing technical role at a software or SaaS company.
  • Experience supporting B2B SaaS products with technical or developer-facing customers.
  • Working knowledge of REST APIs, webhooks, and reading/debugging API requests and responses.
  • Experience with log analysis and monitoring tools (LM, Sumo).
  • Exposure to cloud platforms (AWS, GCP, or Azure) and basic networking concepts.
  • Prior experience writing customer-facing technical documentation or knowledge base content.
  • Technical certifications or relevant coursework in computer science, information systems, or analytics.

Compensation & Benefits
Base salary range: $70,000 - $80,000, commensurate with experience. In addition, we offer:
  • Medical, dental, and vision insurance with employer-paid premium options.
  • Generous paid time off, plus paid company holidays and sick leave.
  • Hybrid work flexibility from our Austin office.
Equal Opportunit Equal Opportunity
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
The pay range for this role is:
70,000 - 80,000 USD per year (Austin HQ)

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