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Developer Support Engineer Jobs in Austin, TX (NOW HIRING)

Saronic Technologies

Field Support Engineer

Austin, TX · On-site

Job Overview We are seeking a Field Support Engineer to ensure the operational success of Saronic's autonomous systems in customer environments. This role is focused on software readiness, system ...

HID

Technical Support Engineer

Austin, TX · On-site

The Technical Support Engineer will manage technical cases, ensuring high service delivery standards and collaborating with both internal teams and customers to resolve issues. Responsibilities : • ...

Civitas Learning

Customer Support Engineer

Austin, TX · On-site

The Customer Support Engineer provides ETL, data engineering, and product support to customers and internal teams in our Services department. Specifically, this team member will focus on constructing ...

LogicMonitor

Premier Support Engineer

Austin, TX · On-site

As a Premier Support Engineer (PSE), you will provide dedicated support to our Premier Support customers, playing a critical role in enhancing the LM Customer Experience. You will be the primary ...

LogicMonitor

Premier Support Engineer

Austin, TX · On-site

As a Premier Support Engineer (PSE), you will provide dedicated support to our Premier Support customers, playing a critical role in enhancing the LM Customer Experience. You will be the primary ...

Apar Technologies

Jira Support Engineer

Austin, TX · On-site

$52.25 - $68.50/hr

Atlassian cloud Jira Support Engineer / Jira Administrator with Development Location: Austin, TX Job Type: Contract / Full Time Notes from Hiring Manager: Key Skills: Jira Admin, Groovy Scripting ...

Saronic Technologies

Field Support Engineer

Austin, TX · On-site

The Field Support Engineer role focuses on ensuring the operational success of Saronic's autonomous systems by providing software readiness, system stability, troubleshooting, and customer mission ...

Saronic Technologies

Field Support Engineer

Austin, TX · On-site

They are seeking a Mission Support Software Engineer to ensure the operational success of their autonomous systems in customer environments, focusing on software readiness, system stability, and ...

Natera

Software Support Engineer III

Austin, TX · On-site

$80K - $100K/yr

A Software Support Engineer III provides technical assistance to production operations and research with troubleshooting, diagnosing, and solving product and environment problems. In addition, the ...

Orbotech

Customer Support Engineer

Austin, TX

$29.19 - $49.62/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

INSPYR Solutions

Support Engineer - Security

Austin, TX · On-site

$50 - $54/hr

Support Engineer - Security Location: Austin, TX - hybrid Duration: 6 months, possible long-term extensions Compensation: $50-54/hr Skillset / Experience: THE OPPORTUNITY FOR YOU You will play a key ...

KLA Corporation

Customer Support Engineer

Austin, TX

$29.19 - $49.62/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

KLA Corporation

Customer Support Engineer

Austin, TX · On-site

$29.19 - $49.62/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

Wise

API Integration Support Engineer

Austin, TX

$101K - $136K/yr

Technical Support Engineers ensure that our Wise Platform enterprise partners get a rapid, highly effective response when issues arise. Whether it is answering complex questions about the behavior of ...

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All JobsDeveloper Support Engineer JobsDeveloper Support Engineer Jobs in Austin, TX

Developer Support Engineer information

See Austin, TX salary details

$119.9K

$138.2K

How much do developer support engineer jobs pay per year?

As of Jul 14, 2026, the average yearly pay for developer support engineer in Austin, TX is $136,942.00, according to ZipRecruiter salary data. Most workers in this role earn between $136,800.00 and $136,800.00 per year, depending on experience, location, and employer.

What does a typical day look like for a Developer Support Engineer?

A typical day for a Developer Support Engineer involves diagnosing and resolving technical issues reported by developers, reviewing support tickets, and collaborating with internal engineering teams to troubleshoot complex problems. You may also create and maintain documentation, provide guidance on API integration, and help developers optimize their use of the company's products. The role is highly collaborative, requiring regular communication with both external developer clients and internal product teams. You'll often need to prioritize and manage multiple requests simultaneously, making adaptability and strong organizational skills important for success.

What are the key skills and qualifications needed to thrive in the Developer Support Engineer position, and why are they important?

To thrive as a Developer Support Engineer, you need strong programming knowledge, troubleshooting ability, and a solid grasp of software development fundamentals, often supported by a bachelor's degree in computer science or a related field. Familiarity with debugging tools, ticketing systems like Jira or Zendesk, APIs, and occasionally certifications such as AWS Certified Developer can be beneficial. Excellent communication, patience, and a customer-centric mindset set top candidates apart, enabling them to mediate effectively between engineering and end-users. These skills and qualities are crucial for diagnosing technical issues efficiently, ensuring high customer satisfaction, and bridging the gap between development teams and clients.

What is a Developer Support Engineer job?

A Developer Support Engineer is responsible for assisting developers who use a company's software, APIs, or platform. They troubleshoot technical issues, provide guidance on best practices, and collaborate with internal teams to improve documentation and product functionality. This role requires strong problem-solving skills, coding knowledge, and excellent communication to bridge the gap between developers and the engineering team.

What are the most commonly searched types of Developer Support Engineer jobs in Austin, TX? The most popular types of Developer Support Engineer jobs in Austin, TX are:
What are popular job titles related to Developer Support Engineer jobs in Austin, TX? For Developer Support Engineer jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Developer Support Engineer jobs in Austin, TX look for? The top searched job categories for Developer Support Engineer jobs in Austin, TX are:
Developer Support Engineer jobs near you
Infographic showing various Developer Support Engineer job openings in Austin, TX as of July 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 100% In-person job distribution, with an average salary of $136,942 per year, or $65.8 per hour.
Field Support Engineer

Field Support Engineer

Saronic Technologies

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.
Job Overview
We are seeking a Field Support Engineer to ensure the operational success of Saronic's autonomous systems in customer environments. This role is focused on software readiness, system stability, troubleshooting, and customer mission support, serving as a critical bridge between deployed systems, customer operations, and internal engineering teams.
Unlike forward-deployed or product focused engineering roles, this position emphasizes operational execution over feature development. You will work closely with customers, Field Service Representatives (FSRs), depot teams, and internal software engineers to support system bring-up, diagnose issues, and ensure deployed software performs reliably during real-world missions.
You will play a key role in enabling customer success-keeping systems running, restoring capability when issues arise, and translating operational feedback into actionable improvements for Saronic's software teams.
Key Responsibilities
  • Mission & Operational Support
  • Support customer activities during system activation, operational readiness programs, training events, and live missions
  • Participate in system bring-up activities alongside depot teams and Field Service Representatives
  • Provide software support during customer operations, both on-site and remotely
  • Ensure deployed systems are configured, validated, and mission-ready prior to operational use

Software Troubleshooting & Diagnostics
  • Perform remote and on-site troubleshooting of deployed system software, diagnostics, and telemetry
  • Analyze logs, system state, and network behavior to identify root causes of software issues
  • Support recovery actions including configuration corrections, restarts, updates, or rollbacks as needed
  • Escalate complex issues appropriately while minimizing mission impact and operational risk

System Stability & Readiness
  • Validate software baselines, configurations, and dependencies for mission use
  • Support software updates, patches, and configuration changes in controlled operational environments
  • Monitor system health and performance to proactively identify risks to mission execution
  • Operate with a strong bias toward safety, stability, and predictability in customer environments

Customer Engagement & Enablement
  • Serve as a software-focused technical point of contact for customers during deployments and operations
  • Assist operators in understanding system behavior, limitations, and recovery procedures
  • Work in secure and controlled environments in accordance with customer and program requirements

Feedback Translation & Internal Collaboration
  • Capture and synthesize customer feedback, operational issues, and mission observations
  • Develop structured internal updates and reports based on field experience
  • Partner with internal software teams to translate operational issues into actionable improvements
  • Contribute to continuous improvement of software supportability, usability, and reliability

Documentation & Process Improvement
  • Document troubleshooting workflows, common failure modes, and recovery procedures
  • Contribute to operational best practices for deployment, support, and sustainment
  • Help improve internal readiness, support, and mission execution processes over time

Qualifications
Required
  • Strong software engineering background with experience in Python, C++, Rust, or similar languages
  • Experience supporting deployed software systems in operational, fielded, or customer-facing environments
  • Ability to diagnose and troubleshoot complex systems using logs, telemetry, and diagnostics
  • Understanding of networking fundamentals including TCP/IP, UDP, and distributed systems behavior
  • Comfortable working across software, hardware, and operational teams
  • Willingness to travel up to 50% to Saronic and customer locations
  • Ability to obtain and maintain a security clearance

Preferred
  • Background in robotics, autonomy, embedded systems, or complex distributed platforms
  • Experience supporting systems in maritime, defense, aerospace, or other mission-critical domains
  • Familiarity with sensors such as cameras, radar, GPS, and IMUs from an integration or support perspective
  • Experience working alongside field service, depot, or sustainment teams
  • Strong written and verbal communication skills for customer-facing and internal reporting contexts

Benefits:
Medical Insurance: Comprehensive health insurance plans covering a range of services
Saronic pays 100% of the premium for employees and 80% for dependents
Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents
Time Off: Generous PTO and Holidays
Parental Leave: Paid maternity and paternity leave to support new parents
Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
Retirement Plan: 401(k) plan with company match
Stock Options: Equity options to give employees a stake in the company's success
Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline
Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office
Saronic CCPA Notice for Candidates and California Employees
If this role is based in the United States, it requires access to export-controlled information or items that require "U.S. Person" status. As defined by U.S. law, individuals who are any one of the following are considered to be a "U.S. Person": (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3).
Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We are also committed to providing reasonable accommodations for qualified individuals with disabilities.

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