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Senior Support Engineer Jobs in Washington (NOW HIRING)

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Senior Help Desk Engineer Location: Onsite 5 days a week in Bethesda, Maryland Type: Contract ... Collaborate with internal departments to support technology needs and initiatives. * Maintain ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Senior Help Desk Engineer Location: Onsite 5 days a week in Bethesda, Maryland Type: Contract ... Collaborate with internal departments to support technology needs and initiatives. * Maintain ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Senior Help Desk Engineer Location: Onsite 5 days a week in Bethesda, Maryland Type: Contract ... Collaborate with internal departments to support technology needs and initiatives. * Maintain ...

Exigent Mechanical

IT Support Engineer

Reston, VA · On-site

As a Support Engineer, you will serve as a senior escalation point for complex IT issues , working across Microsoft 365, Entra ID, Intune, Windows endpoints, networking, cloud platforms, security ...

SAIC

Deskside Support Engineer

Washington, DC

ORA_ON_SITE Description Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as senior engineer specializing in troubleshooting of complex and ...

SAIC

Deskside Support Engineer

Washington, DC · On-site

ORA_ON_SITE Description Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as senior engineer specializing in troubleshooting of complex and ...

SAIC

Deskside Support Engineer

Washington, DC · On-site

Description Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as senior engineer specializing in troubleshooting of complex and advanced end-user ...

Ddc Dine

User Support Engineer

Fort George G Meade, MD · On-site

$90 - $120/hr

This position serves as a senior technical resource responsible for helping integrate systems ... Conducts engineering technical analysis to support resolving issues through application of ...

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All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Washington

Senior Support Engineer information

See Washington salary details

$25.5K

$117K

$180.1K

How much do senior support engineer jobs pay per year?

As of Sep 2, 2026, the average yearly pay for senior support engineer in Washington is $116,956.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,300.00 and $141,000.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What are popular job titles related to Senior Support Engineer jobs in Washington?

For Senior Support Engineer jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Senior Support Engineer jobs in Washington look for?

The top searched job categories for Senior Support Engineer jobs in Washington are:

What cities in Washington are hiring for Senior Support Engineer jobs?

Cities in Washington with the most Senior Support Engineer job openings:

What are popular job titles related to Senior Support Engineer jobs in WA?

For Senior Support Engineer jobs in WA, the most frequently searched job titles are:

Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $116,956 per year, or $56.2 per hour.

Senior Help Desk Engineer

System One

Bethesda, MD • Remote

$80K - $95K/yr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 14 days ago

Job description

Job Title: Senior Help Desk Engineer Location: Onsite 5 days a week in Bethesda, Maryland Type: Contract Compensation: $80,000 - $95,000 annually Contractor Work Model: Onsite Security Clearance: US Citizenship required

Responsibilities

  • Manage and coordinate the activities of the onsite and offshore help desk team.
  • Serve as an escalation point for complex technical issues.
  • Monitor ticket queues and ensure SLAs are met.
  • Identify recurring issues and recommend process or infrastructure improvements.
  • Collaborate with internal departments to support technology needs and initiatives.
  • Maintain documentation and ensure knowledge sharing within the team.
Requirements
  • Minimum of 5+ years of IT support experience, including at least 2 years in a supervisory or lead role
  • Strong knowledge of Windows environments, Office 365, and common business applications
  • Experience managing hybrid or distributed support teams
  • Excellent problem-solving and communication skills
  • Familiarity with help desk ticketing systems and remote support tools
  • Onsite work commitment of 40 hours per week
  • Onsite support experience in a professional environment
System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. #M-2 #LI-CK1 Ref: #850-Rockville (ALTA IT)

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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