Service Desk
Washington, DC · On-site
$17.95/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Washington, DC · On-site
$17.95/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk Agent
Washington, DC · On-site
$18 - $23.25/hr
The Service Desk uses multiple communications methods - phone calls, web forms, and emails to track incidents. The Service Desk will act as a switchboard for the central CISA phone line(s)
Service Desk Agent
Washington, DC · On-site
$18 - $23.25/hr
The Service Desk uses multiple communications methods - phone calls, web forms, and emails to track incidents. The Service Desk will act as a switchboard for the central CISA phone line(s)
Service Desk Lead
Alexandria, VA · On-site
Secret Overview The Service Desk Lead oversees Tier I and Tier II operations, ensuring prompt, effective support to end users. This role supervises Service Desk staff, manages workload and training ...
Service Desk Lead
Alexandria, VA · On-site
Secret Overview The Service Desk Lead oversees Tier I and Tier II operations, ensuring prompt, effective support to end users. This role supervises Service Desk staff, manages workload and training ...
Service Desk Support
Washington, DC · On-site
Service Desk Support Zolon PCS is seeking Service Desk Support. This role supports the Federal Bureau of Investigation (FBI) under the ITSSS‐2 Advanced Support Services for Information Systems and ...
Service Desk Support
Washington, DC · On-site
Service Desk Support Zolon PCS is seeking Service Desk Support. This role supports the Federal Bureau of Investigation (FBI) under the ITSSS‐2 Advanced Support Services for Information Systems and ...
Service Desk Manager
Washington, DC · On-site
$109K - $119K/yr
This role oversees day-to-day service desk operations, manages a cloud-based ITSM platform, ensures SLA achievement and reporting, and coordinates across Tier 1, Tier 2, Tier 3, and vendor teams to ...
Service Desk Manager
Washington, DC · On-site
$109K - $119K/yr
This role oversees day-to-day service desk operations, manages a cloud-based ITSM platform, ensures SLA achievement and reporting, and coordinates across Tier 1, Tier 2, Tier 3, and vendor teams to ...
Service Desk Lead
Washington, DC · On-site
$81K - $120K/yr
Responsibilities The IT Service Desk Lead supports federal customers by managing Tier 1/Tier 2 service desk operations, maintaining disciplined ITIL 4 practices, and ensuring contract‑compliant ...
Service Desk Lead
Washington, DC · On-site
$81K - $120K/yr
Responsibilities The IT Service Desk Lead supports federal customers by managing Tier 1/Tier 2 service desk operations, maintaining disciplined ITIL 4 practices, and ensuring contract‑compliant ...
Service Desk Manager
Washington, DC · On-site
$109K/yr
This role oversees day-to-day service desk operations, manages a cloud-based ITSM platform, ensures SLA achievement and reporting, and coordinates across Tier 1, Tier 2, Tier 3, and vendor teams to ...
Service Desk Manager
Washington, DC · On-site
$109K/yr
This role oversees day-to-day service desk operations, manages a cloud-based ITSM platform, ensures SLA achievement and reporting, and coordinates across Tier 1, Tier 2, Tier 3, and vendor teams to ...
Service Desk Manager
Washington, DC · On-site
This role oversees day-to-day service desk operations, manages a cloud-based ITSM platform, ensures SLA achievement and reporting, and coordinates across Tier 1, Tier 2, Tier 3, and vendor teams to ...
Service Desk Manager
Washington, DC · On-site
This role oversees day-to-day service desk operations, manages a cloud-based ITSM platform, ensures SLA achievement and reporting, and coordinates across Tier 1, Tier 2, Tier 3, and vendor teams to ...
Service Desk
Gaithersburg, MD · On-site
$18/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Gaithersburg, MD · On-site
$18/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
District Heights, MD · On-site
$15 - $50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
District Heights, MD · On-site
$15 - $50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Bowie, MD · On-site
$15 - $15.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Bowie, MD · On-site
$15 - $15.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Rockville, MD · On-site
$18/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Rockville, MD · On-site
$18/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
$17.95/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
$17.95/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Hyattsville, MD · On-site
$15.30/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Hyattsville, MD · On-site
$15.30/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Silver Spring, MD · On-site
$17.65 - $18.65/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Silver Spring, MD · On-site
$17.65 - $18.65/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Ellicott City, MD · On-site
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Ellicott City, MD · On-site
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
$15/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
$15/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
$15 - $30/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
$15 - $30/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Germantown, MD · On-site
$17.65 - $18.15/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Germantown, MD · On-site
$17.65 - $18.15/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Washington, DC · On-site
$17.95/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Washington, DC · On-site
$17.95/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk information
See Washington salary details
$9.80 - $12.82
6% of jobs
$12.82 - $15.84
9% of jobs
$16.75 is the 25th percentile. Wages below this are outliers.
$15.84 - $18.86
31% of jobs
The median wage is $19.30 / hr.
$18.86 - $21.88
25% of jobs
$23.84 is the 75th percentile. Wages above this are outliers.
$21.88 - $24.90
5% of jobs
$24.90 - $27.92
9% of jobs
$27.92 - $30.94
5% of jobs
$30.94 - $33.96
4% of jobs
$33.96 - $36.98
1% of jobs
$36.98 - $40
1% of jobs
$40 - $43.02
2% of jobs
$9
$22
$43
How much do service desk jobs pay per hour?
As of Aug 21, 2026, the average hourly pay for service desk in Washington is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $26.97 per hour, depending on experience, location, and employer.
What is a service desk?
Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.
What are the key skills and qualifications needed to thrive as a service desk professional, and why are they important?
To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.
What are some common challenges service desk professionals face and how can they effectively manage them?
Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.
What is the difference between Service Desk vs Help Desk?
| Aspect | Service Desk | Help Desk |
|---|---|---|
| Primary Focus | Broader IT support, incident management, and service requests | Initial troubleshooting and issue resolution |
| Scope | Includes service management, change management, and user support | Primarily reactive support for end-user problems |
| Certifications | ITIL, CompTIA A+ often preferred | ITIL, CompTIA A+ often preferred |
| Work Environment | IT departments, service centers, enterprise environments | Help desks, customer support centers, IT support teams |
While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.
What are the most commonly searched types of Service Desk jobs in Washington?
The most popular types of Service Desk jobs in Washington are:
What are popular job titles related to Service Desk jobs in Washington?
For Service Desk jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Service Desk jobs in Washington look for?
The top searched job categories for Service Desk jobs in Washington are:
What cities in Washington are hiring for Service Desk jobs?
Cities in Washington with the most Service Desk job openings:
Planet Fitness rating
5.6
Based on 603 frontline employees who took The Breakroom Quiz
46th of 63 rated gym and leisure clubs
Job description
Company & Benefits
As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun doing it)! We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees. Some of our benefits include:
Job Description Summary
The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both members and non-members as they will frequently communicate and interact with both members and guests as well as management and staff and must maintain excellent relationships.
Essential Job Functions
Education & Experience
Skills and Abilities
Physical Environment & Requirements
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This job description is subject to change at any time.
As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun doing it)! We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees. Some of our benefits include:
- Positive and professional environment where our brand promise is "Judgement Free Zone"
- Growth Opportunities: over 90% of our management team started as an entry level team member
- Competitive pay
- 401K Retirement Fund (Annual discretionary employer match up to 6%)
- Regular involvement in community outreach events
- Free employee Black Card Membership
Job Description Summary
The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both members and non-members as they will frequently communicate and interact with both members and guests as well as management and staff and must maintain excellent relationships.
Essential Job Functions
- Greet all members and guests upon arrival and say goodbye upon departure;
- Monitor club access to both members and non-members;
- Answer questions and handle member and guest complaints;
- Answer phone calls and provide information to prospects;
- Give tours to prospective members;
- Sell memberships, write agreements, and enter new members into database;
- Operate Point-of-Sale system and collect balances on past due accounts;
- Organize and maintain customer service front desk;
- Schedule appointments for fitness training sessions;
- Complete the Club Walk-Around every 20 minutes and complete checklists;
- Answer questions and give guidance to new employees;
- Perform beginning of shift and end of shift procedures;
- Perform club housekeeping including, but not limited to:
- Cleaning equipment (and under equipment), hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, top of stalls;
- Dusting where and when necessary including vents;
- Wiping tile, walls, and doors;
- Vacuuming and mopping floors;
- Replenishing toilet paper and soap;
- Emptying trash cans; and,
- Maintaining organization of cleaning closet.
- Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members; and,
- Perform all other duties as assigned or required.
Education & Experience
- High School Diploma or G.E.D. preferred;
- Previous customer service and/or sales experience preferred;
- Previous cleaning/maintenance experience preferred; and,
- Basic computer literacy.
Skills and Abilities
- Excellent phone, communication, and interpersonal skills;
- Understand and be able to communicate the Judgment Free Zone concept;
- Accuracy with numbers;
- Ability to follow directions;
- Ability to work well independently and with others;
- Positive attitude and willingness to help others;
- Ability to maintain composure in difficult situations; and,
- Ability to recognize and learn from mistakes.
Physical Environment & Requirements
- Primarily indoor environment with normal exposure to light, sound, heat, and cold;
- Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach;
- Must be able frequently move, lift, push, pull, carry at least 60 lbs.;
- Must be able to operate equipment such as vacuums and floor scrubbers;
- Exposure to standard cleaning fluids and chemicals;
- Must be able to recognize, identify, and judge behavior within environment; and,
- Must have the ability to communicate information and ideas so others will understand and must be able to exchange accurate information.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This job description is subject to change at any time.
What Planet Fitness employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Planet Fitness
Sourced by ZipRecruiter
Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!
Industry
Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers
Company size
501 - 1,000 Employees
Headquarters location
Hampton, NH, US