ZipRecruiter

Log In

1

Service Desk Jobs in Alberta (NOW HIRING)

Walmart

(CAN) Customer Service Desk Associate

Stettler, AB · On-site

CA$16.15/hr

Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver friendly and professional ...

VC3

IT Service Desk Technician, Level 3

Calgary, AB

Do you excel in a fast-paced and dynamic work environment CompuVision is currently looking for a Service Desk Technician, Level 3. The Service Desk Technician is responsible for providing senior ...

NorQuest College

IT Support Desk Analyst

Edmonton, AB

CA$48K - CA$63K/yr

August 6th, 2026 @ 11:59pm MST BUSINESS TECHNOLOGY SERVICES NorQuesters are difference makers, and ... The IT Support Desk Analyst is the single point of contact for end users regarding issues ...

The Home Depot Canada

Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to ...

next page

Showing results 1-20

All JobsService Desk JobsService Desk Jobs in Alberta

Service Desk information

See Alberta salary details

$10

$18

$26

How much do service desk jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for service desk in Alberta is $18.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $21.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk professional, and why are they important?

To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What is a service desk?

Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.

What are some common challenges service desk professionals face and how can they effectively manage them?

Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.

What is the difference between Service Desk vs Help Desk?

AspectService DeskHelp Desk
Primary FocusBroader IT support, incident management, and service requestsInitial troubleshooting and issue resolution
ScopeIncludes service management, change management, and user supportPrimarily reactive support for end-user problems
CertificationsITIL, CompTIA A+ often preferredITIL, CompTIA A+ often preferred
Work EnvironmentIT departments, service centers, enterprise environmentsHelp desks, customer support centers, IT support teams

While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.

What are the most commonly searched types of Service Desk jobs in Alberta? The most popular types of Service Desk jobs in Alberta are:
What are popular job titles related to Service Desk jobs in Alberta? For Service Desk jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Service Desk jobs in Alberta look for? The top searched job categories for Service Desk jobs in Alberta are:
What cities in Alberta are hiring for Service Desk jobs? Cities in Alberta with the most Service Desk job openings:
Service Desk jobs near you
Infographic showing various Service Desk job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $38,358 per year, or $18.4 per hour.

Service Desk Technician

ARC Business Solutions

Calgary, AB • On-site

Full-time

Re-posted 13 days ago

Job description

ARC Business Solutions Inc. is an established and customer-oriented information technology solution provider with proven abilities to incorporate strategy, creativity and technical aspects into business solutions. ARC operates out of 4 regions in Canada–Edmonton, Calgary, Toronto and Regina and in the US - and services a broad base of private and public sector clients. Service delivery is focused in five main technology solution verticals: Systems Delivery, Enterprise Information Management, Mobile Solutions, Training and Managed Services; with industry expertise in Energy, Utilities, Government, Financial Services and the Public Sector.
ARC Business Solutions Inc. is currently seeking a Service Desk Technician for a full time role in Calgary, AB. On site work is required.
ROLE:  Service Desk Technician
Key Responsibilities: 
Day-to-day responsibilities may include, but are not limited to: 
  • Respond to and resolve client support requests via phone, email, ticketing system, and in-person 
  • Provide remote and onsite technical support to clients across multiple industries. Your primary goal will be on-site servicing one specific client 
  • Support and troubleshoot Windows and macOS workstations, peripheral devices, and basic server infrastructure 
  • Administer and support Microsoft 365 environments (Exchange Online, Teams, SharePoint, OneDrive) 
  • Perform user onboarding/offboarding, account administration, MFA setup, and password/access management 
  • Experience with Wi-Fi, VPN, Remote Access, and network connectivity troubleshooting 
  • Create and maintain accurate documentation in our knowledge base 
  • Follow established standard operating procedures while contributing to process improvement initiatives 
  • Accurately document work performed, ticket updates, and time entries for operational tracking and billing purposes 
  • Follow and contribute to the improvement of standard operating procedures  
  • Work collaboratively with team members to solve complex problems  
  • Stay current with technological trends and develop new technical skills  
  • Assist with basic technical projects, workstation deployments, Microsoft 365 changes, and operational improvement initiatives as assigned 
  
Core Skills & Expectations:
  • Exceptional customer service and communication skills with the ability to provide white-glove support to executive and high-profile users 
  • Strong troubleshooting and problem-solving abilities across Windows, Microsoft 365, and hybrid IT environments 
  • Ability to work independently, manage priorities effectively, and maintain professionalism under pressure 
  • Strong attention to detail, documentation practices, discretion, and collaboration with internal technical teams and stakeholders 

Role-Specific Skills & Experience
  • 3+ years of experience in IT support, help desk, or MSP or multi-client environment  
  • Strong knowledge of Windows desktop and Windows Server environments  
  • Experience supporting Microsoft 365, Active Directory/Entra ID, networking, endpoint devices, and remote support tools 
  • Experience with Microsoft 365 administration and troubleshooting  
  • Understanding of Active Directory and Azure AD  
  • Experience with Wi-Fi, VPN, Remote access, and network connectivity troubleshooting 
  • Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)  
  • Familiarity with remote support tools and ticketing systems  
  • Hardware troubleshooting skills for desktops, laptops, printers, and mobile devices

Internal Contribution & Collaboration
  • Supports cross-functional teams and internal stakeholders 
  • Contributes positively to ARC’s culture and internal initiatives 
  • Shares knowledge and supports continuous improvement 

Stakeholder Relationships
  • Works closely with internal team members and leadership 
  • Maintains positive, respectful, and professional working relationships 
  
Initiative & Continuous Improvement
  • Identifies opportunities to improve internal processes 
  • Demonstrates initiative and problem-solving within the role 
  • Adapts to changing business needs 
  
Working Conditions
  • Standard office environment – 100% on-site 
  • 7.5 hr workday – Monday through Friday – standard business hours 
  • Overtime and on-call duties as required 
  • Ability to lift and move equipment up to 50 pounds occasionally. 

Performance & Review Alignment
This role will be evaluated annually as part of ARC’s formal review process, aligned with the company’s fiscal year and strategic objectives. 
We thank all applicants for their interest; however only candidates considered for interviews will be contacted.  We will be conducting interviews immediately.  TO BE CONSIDERED - Please forward your resume clearly displaying reference number RB:SD in the subject line to hr@arcbus.com.  For more information on ARC, please visit our website at www.arcbus.com.
 

Powered by JazzHR

pU1wYCJCii