As a Service Desk Analyst - Tier 2, you will be responsible for delivering a positive customer experience by ensuring that client service level commitments are completely met or exceeded. You will ...
As a Service Desk Analyst - Tier 2, you will be responsible for delivering a positive customer experience by ensuring that client service level commitments are completely met or exceeded. You will ...
Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver friendly and professional ...
Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver friendly and professional ...
(CAN) Customer Service Desk Associate
Slave Lake, AB · On-site
CA$16.65/hr
Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver friendly and professional ...
(CAN) Customer Service Desk Associate
Slave Lake, AB · On-site
CA$16.65/hr
Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver friendly and professional ...
As a Service Desk Analyst - Tier 1, you will be a key member of our Service Team, responsible for providing day-to-day support for our customer user support requests, investigating incidents, and ...
As a Service Desk Analyst - Tier 1, you will be a key member of our Service Team, responsible for providing day-to-day support for our customer user support requests, investigating incidents, and ...
Do you excel in a fast-paced and dynamic work environment CompuVision is currently looking for a Service Desk Technician, Level 3. The Service Desk Technician is responsible for providing senior ...
Quick apply
Do you excel in a fast-paced and dynamic work environment CompuVision is currently looking for a Service Desk Technician, Level 3. The Service Desk Technician is responsible for providing senior ...
Customer Service Desk Shift Lead
CA$15 - CA$18.87/hr
They will be responsible for providing outstanding front-line customer service to internal and external customers in support of our Recreational and athletic programs and facility spaces. This role ...
Customer Service Desk Shift Lead
CA$15 - CA$18.87/hr
They will be responsible for providing outstanding front-line customer service to internal and external customers in support of our Recreational and athletic programs and facility spaces. This role ...
Ensure service team objectives/goals are met Assisting in overseeing team members performing vehicle inspections, repairs, diagnostics, & maintenance Evaluate service desk efficiency & ensure ...
Ensure service team objectives/goals are met Assisting in overseeing team members performing vehicle inspections, repairs, diagnostics, & maintenance Evaluate service desk efficiency & ensure ...
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box ...
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box ...
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box ...
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box ...
Manage Service Desk Requests: Prioritize and respond to incoming service desk tickets in a timely manner * Assist with meeting agendas, minutes, communications, and email correspondence * Create and ...
Manage Service Desk Requests: Prioritize and respond to incoming service desk tickets in a timely manner * Assist with meeting agendas, minutes, communications, and email correspondence * Create and ...
Team Lead - Client Support Analyst
CA$77K - CA$91K/yr
Capitalizing on your analytical and organizational skills, you will monitor overall productivity (e.g., Service Desk metrics), identify areas requiring improvement, and implement changes as required.
Team Lead - Client Support Analyst
CA$77K - CA$91K/yr
Capitalizing on your analytical and organizational skills, you will monitor overall productivity (e.g., Service Desk metrics), identify areas requiring improvement, and implement changes as required.
Team Lead - Client Support Analyst
CA$77K - CA$91K/yr
Capitalizing on your analytical and organizational skills, you will monitor overall productivity (e.g., Service Desk metrics), identify areas requiring improvement, and implement changes as required.
Team Lead - Client Support Analyst
CA$77K - CA$91K/yr
Capitalizing on your analytical and organizational skills, you will monitor overall productivity (e.g., Service Desk metrics), identify areas requiring improvement, and implement changes as required.
Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to ...
Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to ...
Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to ...
Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to ...
Create an amazing customer experience at the service desk * Provide delivery and installation services for our customers in their homes * Ensure vehicles and equipment are well maintained * Cultivate ...
Create an amazing customer experience at the service desk * Provide delivery and installation services for our customers in their homes * Ensure vehicles and equipment are well maintained * Cultivate ...
Create an amazing customer experience at the service desk * Provide delivery and installation services for our customers in their homes * Ensure vehicles and equipment are well maintained * Cultivate ...
Create an amazing customer experience at the service desk * Provide delivery and installation services for our customers in their homes * Ensure vehicles and equipment are well maintained * Cultivate ...
Lead the IT Operations, Support, Security & Technology function, including service desk delivery, infrastructure support, endpoint management, Microsoft 365 administration, cybersecurity operations ...
Lead the IT Operations, Support, Security & Technology function, including service desk delivery, infrastructure support, endpoint management, Microsoft 365 administration, cybersecurity operations ...
Order Picker: Full Time - TUSCANY
Calgary, AB · On-site
As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS sales and returns, answering or making customer phone ...
Order Picker: Full Time - TUSCANY
Calgary, AB · On-site
As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS sales and returns, answering or making customer phone ...
As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS sales and returns, answering or making customer phone ...
As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS sales and returns, answering or making customer phone ...
As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS sales and returns, answering or making customer phone ...
New
As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS sales and returns, answering or making customer phone ...
New
Service Desk information
See Alberta salary details
$10.82 - $12.26
6% of jobs
$12.26 - $13.70
9% of jobs
$14.60 is the 25th percentile. Wages below this are outliers.
$13.70 - $15.14
15% of jobs
$15.14 - $16.59
13% of jobs
The median wage is $17.37 / hr.
$16.59 - $18.03
13% of jobs
$18.03 - $19.47
12% of jobs
$19.47 - $20.91
7% of jobs
$20.95 is the 75th percentile. Wages above this are outliers.
$20.91 - $22.36
9% of jobs
$22.36 - $23.80
9% of jobs
$23.80 - $25.24
4% of jobs
$25.24 - $26.68
2% of jobs
$10
$18
$26
How much do service desk jobs pay per hour?
As of Aug 16, 2026, the average hourly pay for service desk in Alberta is $18.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $21.88 per hour, depending on experience, location, and employer.
What is a service desk?
Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.
What are the key skills and qualifications needed to thrive as a service desk professional, and why are they important?
To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.
What are some common challenges service desk professionals face and how can they effectively manage them?
Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.
What is the difference between Service Desk vs Help Desk?
| Aspect | Service Desk | Help Desk |
|---|---|---|
| Primary Focus | Broader IT support, incident management, and service requests | Initial troubleshooting and issue resolution |
| Scope | Includes service management, change management, and user support | Primarily reactive support for end-user problems |
| Certifications | ITIL, CompTIA A+ often preferred | ITIL, CompTIA A+ often preferred |
| Work Environment | IT departments, service centers, enterprise environments | Help desks, customer support centers, IT support teams |
While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.
What are the most commonly searched types of Service Desk jobs in Alberta?
The most popular types of Service Desk jobs in Alberta are:
What are popular job titles related to Service Desk jobs in Alberta?
For Service Desk jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Service Desk jobs in Alberta look for?
The top searched job categories for Service Desk jobs in Alberta are:
What cities in Alberta are hiring for Service Desk jobs?
Cities in Alberta with the most Service Desk job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 26 days ago
Job description
Looking for a workplace that values excellence and simplicity? At Yardstick Technologies, we excel in delivering top-notch solutions while simplifying complex challenges. We listen to our clients and team members, care about your growth, and celebrate every success together. Join us and make a real impact!
Our Story:
Yardstick Technologies, founded in 2008, leads IT outsourcing for small and medium businesses in Western Canada. We help businesses make smart technology decisions to further their strategies. Our fixed-fee services include managed IT solutions, cloud computing, Backup and Disaster Recovery, IT strategy, and consulting. We believe technology should help your business "WIN" and be part of a greater vision. Many small businesses trust us as their IT partner.
What You'll Be Doing:As a Service Desk Analyst - Tier 2, you will be responsible for delivering a positive customer experience by ensuring that client service level commitments are completely met or exceeded. You will take pride in prioritizing and closing service tickets within the service team while maintaining high client satisfaction by resolving most issues escalated to you.
What You'll Be Working On:
- Manage service tickets and provide resolution for escalated service tickets within our processes.
- Manage personal service ticket queue ensuring service requests are resolved with proper ticket prioritization and management.
- Complete change and incident request tickets.
- Work with vendors to complete service requests.
- Diagnose and resolve advanced issues.
- Effective time management and time tracking.
- Understand and follow Yardstick service operational standards, processes, and best practices.
- Participate in a rotating on-call schedule.
- Complete training and certifications required.
- May need to travel up to 20%.
What We're Looking For:
- Post-secondary education in Information Technology.
- 2+ years of experience working within IT.
- 2+ years of experience working with Windows Server Technologies.
- 2+ years of experience with Domains, GPOs, and Active Directory.
- 2+ years of experience working in a help desk environment.
- Responsible, self-motivated, detail-oriented, and a good communicator.
- Proven track record of providing excellent customer service and troubleshooting solutions in a busy environment.
- Valid driver's license.
Physical Requirements (include but are not limited to):
- Ability to lift heavy IT equipment including but not limited to desktops, printers, workstations, and UPS etc. up to 50 lbs. without assistance.
Our Employee Perks:
- Competitive Salaries.
- Comprehensive Health, Dental, and Vision Insurance.
- Retirement Savings Plan with up to 3% Company Matching.
- 3 Weeks of Paid Time Off Annually, plus 11 Days Off on Alberta Holidays.
- Certification Reimbursement.
- Paid Parking.
We are excited about the possibility of you joining our team! If you're passionate, driven, and ready to make a difference, we encourage you to apply for our open positions.
Explore our careers page at https://yardsticktechnologies.bamboohr.com/careers to view other opportunities and find the perfect fit for your skills and aspirations.