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Service Desk Jobs in Calgary, AB (NOW HIRING)

VC3

IT Service Desk Technician, Level 3

Calgary, AB · On-site

Do you excel in a fast-paced and dynamic work environment CompuVision is currently looking for a Service Desk Technician, Level 3. The Service Desk Technician is responsible for providing senior ...

Planet Fitness

Front Desk Associate

Calgary, AB · On-site

$15/hr

  • Medical

  • PTO

The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite ...

Planet Fitness

Front Desk Associate

Calgary, AB

  • Medical

  • PTO

The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite ...

Planet Fitness

Front Desk Associate

Calgary, AB

  • Medical

  • PTO

The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite ...

Pomeroy Lodging LP

Front Desk Agent

Calgary, AB · On-site

$18/hr

  • Medical

Processes check-ins, and check-outs, registers transactions, and provides information on hotel services and room location. Experience/Passions/Education * Previous experience in front desk or in a ...

Pason Systems

Technical Support Analyst

Calgary, AB · Hybrid

  • Medical

  • PTO

The team provides technical, software and hardware support in a 24/7 service desk environment by troubleshooting and resolving issues during deployment and ongoing use of Pason's products and ...

Inn From The Cold

Front Desk & Building Liaison

Calgary, AB · On-site

  • Medical

  • Dental

  • PTO

What You'll Do Front Desk Service & First Impressions * Greet and assist families, visitors, staff, and partners in a professional, courteous, and trauma-informed manner. * Serve as the first point ...

Softchoice

ITIL Specialist

Calgary, AB

  • Life

  • Retirement

  • PTO

As Managed Services Operations expands into an enterprise-scale ITSM mandate, we need a dedicated practitioner who can drive governance, performance visibility, and continual improvement across our ...

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All JobsService Desk JobsService Desk Jobs in Calgary, AB

Service Desk information

See Calgary, AB salary details

$10

$18

$26

How much do service desk jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for service desk in Calgary, AB is $18.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $21.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk professional, and why are they important?

To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What is a service desk?

Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.

What are some common challenges service desk professionals face and how can they effectively manage them?

Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.

What is the difference between Service Desk vs Help Desk?

AspectService DeskHelp Desk
Primary FocusBroader IT support, incident management, and service requestsInitial troubleshooting and issue resolution
ScopeIncludes service management, change management, and user supportPrimarily reactive support for end-user problems
CertificationsITIL, CompTIA A+ often preferredITIL, CompTIA A+ often preferred
Work EnvironmentIT departments, service centers, enterprise environmentsHelp desks, customer support centers, IT support teams

While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.

What are the most commonly searched types of Service Desk jobs in Calgary, AB?

The most popular types of Service Desk jobs in Calgary, AB are:

What are popular job titles related to Service Desk jobs in Calgary, AB?

For Service Desk jobs in Calgary, AB, the most frequently searched job titles are:

What job categories do people searching Service Desk jobs in Calgary, AB look for?

The top searched job categories for Service Desk jobs in Calgary, AB are:

Service Desk jobs near you
Infographic showing various Service Desk job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,358 per year, or $18.4 per hour.

IT Service Desk Technician, Level 3

VC3

Calgary, AB • On-site

Full-time

Re-posted 5 days ago

Job description

Description
Are you a driven IT professional with strong technical skills and a proven track record for maintaining positive client relationships? Do you possess sound judgment with the ability to resolve complex business issues? Do you excel in a fast-paced and dynamic work environment
CompuVision is currently looking for a Service Desk Technician, Level 3. The Service Desk Technician is responsible for providing senior level technical assistance and support to CompuVision internal and external clients related to computer systems, hardware, running diagnostic programs, isolating problems, and determining and implementing solutions. In addition to this, the Level 3 Technician is accountable to the tier 1 and 2 teams to assist with technical escalations that stretch beyond the tier 1 and 2 scope of support.
Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by:  Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.
Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently
Own It, We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.
Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.
Our Noble Promise - “Developing Growth Minded People” - Is the driving force behind our values and why we do what we do.

Key Responsibilities
Receive & Respond to tier 1 and tier 2 escalations.
  • Install, modify and repair computer hardware & software.
  • Run diagnostic programs to resolve computer problems.
  • Advanced server & network device management.
  • Resolve technical problems with Servers and network devices.
  • Follow-up with clients and technicians to ensure incident and problem resolution.
  • Train and educate CompuVision tier 1 & 2 technicians on technical standards.
Additional Responsibilities:

  • Maintain accurate and up to date documentation during the course of incident resolution, and through the change management process.
  • Maintain accurate and real time up to date timesheets.
  • Facilitate & attend monthly training & team meetings as required.
  • Participate in the on-call rotation (2 weeks every 7-8 weeks).
  • Assist with overflow service requests during peak periods.

Skills Knowledge and Expertise
Education Requirements, Skills, and Knowledge

  • Degree or Diploma in relevant field (nice to have, would accept experience over education)
  • Microsoft MCSE, MCSA, or MCTIP (Current)
  • Demonstrated experience in Cisco, Fortinet, VMWare and
  • Minimum five years relevant IT experience fully supporting and building SMB environments.
  • Demonstrated senior level expertise in
    • Microsoft Office Suite
    • Windows Server
    • O365 / Exchange / Active Sync / smtp
    • Active Directory
    • GPO deployment and maintenance
    • Firewalls and Switches
    • VPNs
    • Anti-Virus and Security Software
    • TCP/IP/DHCP/DNS
    • Hyper-V & VMWare
    • Windows RDS & Citrix
    • File permissions and file inheritance
    • SQL Database and permissions
    • PowerShell scripting
    • Public Key Infrastructure
    • Root cause analysis
Thank you for your interest in CompuVision. We appreciate all applications; however, only those candidates selected for an interview will be contacted.