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Service Desk Manager Jobs in Calgary, AB (NOW HIRING)

VC3

IT Service Desk Technician, Level 3

Calgary, AB

... currently looking for a Service Desk Technician, Level 3. The Service Desk Technician is ... Advanced server & network device management. * Resolve technical problems with Servers and network ...

Planet Fitness

Front Desk Associate

Calgary, AB · On-site

Provide gracious and efficient telephone service. Calls should be answered promptly and ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

Planet Fitness

Front Desk Associate

Calgary, AB · On-site

Provide gracious and efficient telephone service. Calls should be answered promptly and ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

Softchoice

ITIL Specialist

Calgary, AB · On-site

As Managed Services Operations expands into an enterprise-scale ITSM mandate, we need a dedicated practitioner who can drive governance, performance visibility, and continual improvement across our ...

Myo

Part-Time Front Desk Associate - 17th Ave

Calgary, AB · On-site

CA$17 - CA$19/hr

... Operations Manager for a great conversation about your background in client services, your ... As a Front Desk Associate, you'll be the face of our clinics-creating a welcoming atmosphere ...

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Service Desk Manager information

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are the most commonly searched types of Service Desk jobs in Calgary, AB?

The most popular types of Service Desk jobs in Calgary, AB are:

What are popular job titles related to Service Desk Manager jobs in Calgary, AB?

For Service Desk Manager jobs in Calgary, AB, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Calgary, AB look for?

The top searched job categories for Service Desk Manager jobs in Calgary, AB are:

What cities near Calgary, AB are hiring for Service Desk Manager jobs?

Cities near Calgary, AB with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution.

Service Desk Associate : Part Time - MCKENZIE

The Home Depot Canada

Calgary, AB • On-site

Other

Medical, Dental

This job post has expired today. Applications are no longer accepted.

Job description

Job Description
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to special order, install and website orders.
Position Responsibilities
Ensure customers receive products and services requested in a timely and accurate manner
Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents
Resolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner.
What sets us apart?
Health and Dental Benefits for Full Time associates
Profit Sharing and Stock Purchase Plan
Paid Training & Career Development
Tuition Reimbursement

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