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Service Desk Manager Jobs in Calgary, AB (NOW HIRING)

VC3

IT Help Desk Technician - Level 2

Calgary, AB

Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level ... Managed Services Provider (MSP) in a tier 2 technical capacity. * Windows Server * Exchange

VC3

IT Help Desk Technician - Level 2

Calgary, AB

Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level ... Managed Services Provider (MSP) in a tier 2 technical capacity. * Windows Server * Exchange

VC3

IT Help Desk Technician - Level 1

Calgary, AB

Do you enjoy working in a customer service setting? Do you excel in a fast-paced and dynamic work ... Tier 1 server & Network device management. (Connectivity issues & New user setup) * Resolve ...

VC3

IT Onboarding Analyst

Calgary, AB

... Desk with completing support tickets where required. Skills Knowledge and Expertise Education ... Administration, or at least 3 years' experience with a Managed Services Provider. * Microsoft MCSE ...

Walmart

(CAN) General Merchandise Associate

Calgary, AB · On-site

CA$16.15/hr

... Customer Service desk and other areas of the store. Stocking and Modular Execution Stocks ... Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.

Walmart

General Merchandise Associate

Calgary, AB · On-site

CA$16.15/hr

... Customer Service desk and other areas of the store. Stocking and Modular Execution Stocks ... Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.

Walmart

General Merchandise Associate

Okotoks, AB · On-site

CA$16.15/hr

... Customer Service desk and other areas of the store. Stocking and Modular Execution Stocks ... Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Calgary, AB

Service Desk Manager information

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are the most commonly searched types of Service Desk jobs in Calgary, AB?

The most popular types of Service Desk jobs in Calgary, AB are:

What are popular job titles related to Service Desk Manager jobs in Calgary, AB?

For Service Desk Manager jobs in Calgary, AB, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Calgary, AB look for?

The top searched job categories for Service Desk Manager jobs in Calgary, AB are:

What cities near Calgary, AB are hiring for Service Desk Manager jobs?

Cities near Calgary, AB with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution.

Front Desk Administrative Assistant - Childcare

1St Class Childcare

Calgary, AB • On-site

Full-time

Re-posted 11 days ago

Job description


1st Class Front Desk Adminstrative Staff are responsible for checking children into/out of the program in accordance with Alberta's Child Care Licensing Regulations and 1st Class Childcare's policies and procedures.

TheFront DeskAdministrativeStaff reports to the Location Director and Management.

Duties and Responsibilities


  • Greeting children and families when they enter the facility.

  • Check children into the appropriate program and ensure they notify the primary staff member of that child's arrival.

  • Welcome new families, answer questions about the program and provide information about the registration process.

  • Occasional tours of the facility in absence of the director.

  • Check children out of the program according to 1st Class Childcare policies and procedures.

  • Manage staff-children ratios by notifying primary staff members of a child's arrival or departure.

  • Work in ratio when needed / help cover break and lunches.

  • Answer phone calls and relay important information when required to primary staff members or the director.

  • Manage drop-in reservations/bookings to ensure child/staff ratios are maintained.

  • Maintaining a neat and organized front desk area.

  • Light housekeeping duties as required to keep the front entrance clean which includes sweeping/vacuuming, mopping floors, cleaning/sanitizing door handles and high touch areas.

  • Participate in regular staff meetings, individual supervision, training and related activities both internal and external including performance reviews.

  • Provide communication to the team and share responsibilities with others in all aspects of the program.

  • Social and multicultural sensitivity.


Qualifications



  • Must have a flexible schedule and be available for all hours that the program is open and be available to cover shifts within the program

  • Must have a minimum Child Development Assistant Certificate
  • AdministrativeQualification orexperience is preferred

  • Must have up to date Police Clearance with vulnerable sector

  • Must have valid CPR and First Aid Certificate


Experience and Additional Competencies



  • Must be proficient in computer program including in creating Spreadsheets, Microsoft Office Programs (Word, Excel and Outlook).

  • Excellent Oral and written communication skills.

  • Excellent interpersonal skills, public relation and phone manners.

  • Ability to learn program information and systems for attendance and drop-ins.

  • Strong attention to detail.

  • Previous experience in providing customer service preferred but not required.

Physical Requirements and Work Environment


  • Fast paced environment.

  • Able to lift up to 50 pounds

  • Able to walk, bend, stand, squat or crouch to child's level.

  • Able to physical respond quickly in an emergency.

Apply