ZipRecruiter

Log In

1

Service Desk Manager Jobs in Edmonton, AB (NOW HIRING)

Planet Fitness

Front Desk Associate

Saint Albert, AB · On-site

Provide gracious and efficient telephone service. Calls should be answered promptly and ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

Planet Fitness

Front Desk Associate

Edmonton, AB · On-site

$15/hr

Provide gracious and efficient telephone service. Calls should be answered promptly and ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

Planet Fitness

Front Desk Associate

Sherwood Park, AB · On-site

Provide gracious and efficient telephone service. Calls should be answered promptly and ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

VC3

Manager, Client Relationship Manager

Edmonton, AB · On-site

The Manager, Client Relationship Managers will work directly with the client team and VC3's technical teams to ensure the smooth and successful delivery of technical services - service desk, project ...

Long View Systems

Site Manager

Edmonton, AB · On-site

CA$80K - CA$100K/yr

Act as a managed services subject matter expert and primary Long View contact for the assigned ... Interact with employees at the client site as well as with service desk team members and project ...

Walmart

General Merchandise Associate

Sherwood Park, AB · On-site

CA$16.15/hr

... Customer Service desk and other areas of the store. Stocking and Modular Execution Stocks ... Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.

next page

Showing results 1-20

All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Edmonton, AB

Service Desk Manager information

See Edmonton, AB salary details

$38.5K

$89.2K

$148.5K

How much do service desk manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for service desk manager in Edmonton, AB is $89,204.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $105,000.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are the most commonly searched types of Service Desk jobs in Edmonton, AB?

The most popular types of Service Desk jobs in Edmonton, AB are:

What are popular job titles related to Service Desk Manager jobs in Edmonton, AB?

For Service Desk Manager jobs in Edmonton, AB, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Edmonton, AB look for?

The top searched job categories for Service Desk Manager jobs in Edmonton, AB are:

What cities near Edmonton, AB are hiring for Service Desk Manager jobs?

Cities near Edmonton, AB with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Edmonton, AB as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $89,204 per year, or $42.9 per hour.

Service Desk Associate

University of Alberta

Edmonton, AB • On-site

Full-time

Posted 14 days ago

Job description

Location - This role is in-person at North Campus Edmonton.

Position Overview

Are you passionate about delivering exceptional customer service and supporting the university community? Do you thrive in a dynamic, people-focused role? If so, we have an exciting opportunity for you! Residence Services is seeking a dedicated and enthusiastic Service Desk Associate (SDA) to join our team.
At Residence Services, we believe in providing an outstanding living experience for our students and guests. Our Service Desk Associates are at the forefront of this mission, serving as ambassadors for our university and residence communities. This role plays a vital part in ensuring the satisfaction and success of our residents, guests, prospective students, and staff.
A Service Desk Associate may work non-standard office hours to support service desk operations, with service desks being open up to seven days per week (Sunday to Saturday) and up to 16-hours per day (7am to 11pm). Shifts may be assigned at any service desk, which are located in multiple residence buildings on North Campus. Given the nature of our work in housing, the role may be subject to overtime during peak periods of the year.

The University of Alberta, its buildings, labs and research stations are primarily located on the territory of Nehiyaw (Cree), Niitsitapi (Blackfoot), Metis, Nakoda (Stoney), Dene, Haudenosaunee (Iroquois) and Anishinaabe (Ojibway/Saulteaux), lands that are now known as part of Treaties 6, 7 and 8 and homeland of the Metis. The University of Alberta respects the sovereignty, lands, histories, languages, knowledge systems and cultures of all First Nations, Metis, and Inuit.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms-physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Metis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L'Universite de l'Alberta s'engage a creer une communaute universitaire ou chaque personne se sent valorisee, ou les obstacles a la reussite sont elimines et ou des connexions enrichissantes peuvent se developper. Nous accueillons les demandes de toutes les personnes qualifiees. Nous encourageons les femmes; Premieres nations, Metis et Inuits; membres des groupes minoritaires visibles; personnes handicapees; personnes de toute orientation sexuelle ou identite et expression de genre; et toutes les personnes qui peuvent contribuer a la diversification des idees et a l'universite a postuler.
The Campus Operations & Services team supports the University of Alberta through a range of essential services and works for operating, maintaining and renewing infrastructure across our campuses.

Minimum Qualifications

  • High school diploma is required
  • Training in customer service is required
  • Must have excellent skills in public relations and customer service, along with the ability to problem solve and constructively address conflict
  • Strong skills with administration, organization, time management, and managing multiple tasks and priorities 
  • Proven proactive self-starter 
  • Adaptable, agile, and tech savvy; advanced skills with MS Office and Google Suite is desirable 
  • Be flexible in accommodating a varied work-schedule (as mentioned above), that may include overtime during peak periods, at multiple service desks on North Campus
     

Preferred Qualifications

  • Certification or post-secondary education in customer service, hospitality, student services, or a related field
  • Familiarity with the RTA and University of Alberta policies and procedures would be an asset

Application Instructions

Click "Apply Now" to submit your resume and cover letter.

This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package.

As a Service Desk Associate, you will:

  • Deliver excellent customer service through various communication channels, including in-person, phone, email, social media, Google Chat, and chatbot interactions.
  • Represent the university and department during interactions, special events, and facility tours for residents, guests, prospective students, and staff; ensuring a professional image at all times.
  • Assist residents, guests, and staff in troubleshooting issues and directing problems to the appropriate department for resolution.
  • Respond to and resolve challenging situations; providing support, leadership and guidance to Service Desk Assistants (student staff) in managing difficult customer interactions and escalating matters when necessary.
  • Work with a computer database information system for resident and guest records.
  • Assist in processing residence applications and guest reservations.
  • Conducts a number of occupancy services, including check-ins and check-outs, key inventory, key exchanges, card access, move in packages, and mail processing.
  • Performs administrative, security, and financial tasks, including payments, room bookings, financial reconciles, filing, and service desk security. Stay informed about residence and accommodations policies, procedures, and relevant information.
  • Maintain and update knowledge resources, including staff wikis and chatbot information.
  • Cultivate positive relationships with department partners and stakeholders.
  • Stay attuned to campus community events and services to effectively support inquiries.
  • Manage office supplies and deliveries.
  • Maintains professional image, displays, and resources at the service desks.
  • Support the hiring, training, and onboarding of service desk staff.

Apply