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Service Desk Associate Jobs in Edmonton, AB (NOW HIRING)

Planet Fitness

Front Desk Associate

Sherwood Park, AB · On-site

The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite ...

Planet Fitness

Front Desk Associate

Saint Albert, AB · On-site

The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite ...

Planet Fitness

Front Desk Associate

Edmonton, AB

$15/hr

The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite ...

Walmart

General Merchandise Associate

Sherwood Park, AB · On-site

CA$16.15/hr

Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build ... Customer Service desk and other areas of the store. Stocking and Modular Execution Stocks ...

Walmart

General Merchandise Associate

Edmonton, AB

CA$16.15/hr

Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build ... Customer Service desk and other areas of the store. Stocking and Modular Execution Stocks ...

Walmart

(CAN) General Merchandise Associate

Leduc, AB · On-site

CA$16.15/hr

Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build ... Customer Service desk and other areas of the store. Stocking and Modular Execution Stocks ...

Concord Hospitality

Asst Front Desk Manager CAN

Edmonton, AB · On-site

CA$43K - CA$45K/yr

... desk. The ideal candidate is a proactive leader with strong communication skills, a passion for ... Support and train associates to deliver exceptional guest service and resolve concerns proactively

Marriott

Front Desk Agent

Edmonton, AB · On-site

Our Guest Experience Experts take the initiative to deliver a wide range of services that guide ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Aerotek

Customer Support Associate

Edmonton, AB

We are actively interviewing and hiring for Customer Support Associates to join our team! Summary ... Ensuring front office customer service (telephone and reception desk). * Completing internal ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Edmonton, AB

Service Desk Associate information

See Edmonton, AB salary details

$8

$18

$27

How much do service desk associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for service desk associate in Edmonton, AB is $18.76, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $20.67 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Edmonton, AB?

The most popular types of Service Desk jobs in Edmonton, AB are:

What are popular job titles related to Service Desk Associate jobs in Edmonton, AB?

For Service Desk Associate jobs in Edmonton, AB, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Edmonton, AB look for?

The top searched job categories for Service Desk Associate jobs in Edmonton, AB are:

What cities near Edmonton, AB are hiring for Service Desk Associate jobs?

Cities near Edmonton, AB with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Edmonton, AB as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,028 per year, or $18.8 per hour.

Service Desk Associate

University of Alberta

Edmonton, AB • On-site

Full-time

Posted 13 days ago

Job description

Location - This role is in-person at North Campus Edmonton.

Position Overview

Are you passionate about delivering exceptional customer service and supporting the university community? Do you thrive in a dynamic, people-focused role? If so, we have an exciting opportunity for you! Residence Services is seeking a dedicated and enthusiastic Service Desk Associate (SDA) to join our team.
At Residence Services, we believe in providing an outstanding living experience for our students and guests. Our Service Desk Associates are at the forefront of this mission, serving as ambassadors for our university and residence communities. This role plays a vital part in ensuring the satisfaction and success of our residents, guests, prospective students, and staff.
A Service Desk Associate may work non-standard office hours to support service desk operations, with service desks being open up to seven days per week (Sunday to Saturday) and up to 16-hours per day (7am to 11pm). Shifts may be assigned at any service desk, which are located in multiple residence buildings on North Campus. Given the nature of our work in housing, the role may be subject to overtime during peak periods of the year.

The University of Alberta, its buildings, labs and research stations are primarily located on the territory of Nehiyaw (Cree), Niitsitapi (Blackfoot), Metis, Nakoda (Stoney), Dene, Haudenosaunee (Iroquois) and Anishinaabe (Ojibway/Saulteaux), lands that are now known as part of Treaties 6, 7 and 8 and homeland of the Metis. The University of Alberta respects the sovereignty, lands, histories, languages, knowledge systems and cultures of all First Nations, Metis, and Inuit.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms-physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Metis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L'Universite de l'Alberta s'engage a creer une communaute universitaire ou chaque personne se sent valorisee, ou les obstacles a la reussite sont elimines et ou des connexions enrichissantes peuvent se developper. Nous accueillons les demandes de toutes les personnes qualifiees. Nous encourageons les femmes; Premieres nations, Metis et Inuits; membres des groupes minoritaires visibles; personnes handicapees; personnes de toute orientation sexuelle ou identite et expression de genre; et toutes les personnes qui peuvent contribuer a la diversification des idees et a l'universite a postuler.
The Campus Operations & Services team supports the University of Alberta through a range of essential services and works for operating, maintaining and renewing infrastructure across our campuses.

Minimum Qualifications

  • High school diploma is required
  • Training in customer service is required
  • Must have excellent skills in public relations and customer service, along with the ability to problem solve and constructively address conflict
  • Strong skills with administration, organization, time management, and managing multiple tasks and priorities 
  • Proven proactive self-starter 
  • Adaptable, agile, and tech savvy; advanced skills with MS Office and Google Suite is desirable 
  • Be flexible in accommodating a varied work-schedule (as mentioned above), that may include overtime during peak periods, at multiple service desks on North Campus
     

Preferred Qualifications

  • Certification or post-secondary education in customer service, hospitality, student services, or a related field
  • Familiarity with the RTA and University of Alberta policies and procedures would be an asset

Application Instructions

Click "Apply Now" to submit your resume and cover letter.

This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package.

As a Service Desk Associate, you will:

  • Deliver excellent customer service through various communication channels, including in-person, phone, email, social media, Google Chat, and chatbot interactions.
  • Represent the university and department during interactions, special events, and facility tours for residents, guests, prospective students, and staff; ensuring a professional image at all times.
  • Assist residents, guests, and staff in troubleshooting issues and directing problems to the appropriate department for resolution.
  • Respond to and resolve challenging situations; providing support, leadership and guidance to Service Desk Assistants (student staff) in managing difficult customer interactions and escalating matters when necessary.
  • Work with a computer database information system for resident and guest records.
  • Assist in processing residence applications and guest reservations.
  • Conducts a number of occupancy services, including check-ins and check-outs, key inventory, key exchanges, card access, move in packages, and mail processing.
  • Performs administrative, security, and financial tasks, including payments, room bookings, financial reconciles, filing, and service desk security. Stay informed about residence and accommodations policies, procedures, and relevant information.
  • Maintain and update knowledge resources, including staff wikis and chatbot information.
  • Cultivate positive relationships with department partners and stakeholders.
  • Stay attuned to campus community events and services to effectively support inquiries.
  • Manage office supplies and deliveries.
  • Maintains professional image, displays, and resources at the service desks.
  • Support the hiring, training, and onboarding of service desk staff.

Apply