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Service Desk Associate Jobs in Edmonton, AB (NOW HIRING)

Fleetworthy

IT Support Specialist

Edmonton, AB

Skills & Qualifications Required * 0-1 year of IT support, help desk, or customer service ... Associate's degree, certificate program in IT/Computer Science, or demonstrated equivalent ...

Planet Fitness

Assistant Manager

Sherwood Park, AB · On-site

Focus being that of managing front desk personnel, assisting the General Manager, focusing on the ... Thorough development of knowledge of club services, programs and products as well as current ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Edmonton, AB

Service Desk Associate information

See Edmonton, AB salary details

$8

$18

$27

How much do service desk associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for service desk associate in Edmonton, AB is $18.76, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $20.67 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Edmonton, AB?

The most popular types of Service Desk jobs in Edmonton, AB are:

What are popular job titles related to Service Desk Associate jobs in Edmonton, AB?

For Service Desk Associate jobs in Edmonton, AB, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Edmonton, AB look for?

The top searched job categories for Service Desk Associate jobs in Edmonton, AB are:

What cities near Edmonton, AB are hiring for Service Desk Associate jobs?

Cities near Edmonton, AB with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Edmonton, AB as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,028 per year, or $18.8 per hour.

Reception + Retail Associates

Tommy Gun's Original Barbershop

Leduc, AB • On-site

CA$16/hr

Part-time

Posted 16 days ago

Job description

Exciting Opportunity: Join our Team at Tommy Gun's Leduc!

Tommy Gun's is on the hunt for dynamic and enthusiastic individuals to fill the crucial roles of Front Desk Reception + Retail Associates. We want YOU to be a part of our exciting journey! We are not just looking for employees; we are seeking passionate Reception + Retail Associates who ensure every client has an exceptional Tommy Gun's experience from the moment they step through our doors.

Position: Guest Services

Work Term: Part-time

Locations: Leduc Common - Leduc

Wage: starting at $16 per hour

* * Flexible availability. Be able to work on weekdays, weekends, and evening shifts.

Benefits

  • Clean, safe, and positive work environment
  • Immerse yourself in a fun, busy, and friendly atmosphere with a positive company culture
  • Opportunities for growth and career advancement
  • Enjoy a staff discount on our large product selection
  • Be a part of an amazing clientele who appreciate the Tommy Gun's experience

Requirements to Thrive with Us: 

  • Exceptional Customer Service Skills - can you go above and beyond for every guest, every time
  • Master excellent written and verbal communication skills-be the voice that answers emails and phone calls, manages service queues, and supports your team 
  • Thrive in a fast-paced environment, showcasing exceptional time-management and multitasking abilities
  • Bring familiarity with visual merchandising and product inventory (an asset!) 
  • Bonus points for experience in a salon, barbershop, or spa 
  • Let your outgoing and fun personality shine through!

Who We Are: 

At Tommy Gun's we believe that there's nothing greater than The Fresh Cut Feeling; running your hands across your face after having a hot towel shave or the smile you get when you know your Barber or Stylist has nailed your look.  

Our commitment to an unparalleled Tommy Gun's experience extends beyond our customers; we want YOU to love where you work. Because when our team is happy, everyone's happy.

Your journey to a fulfilling career with Tommy Gun's begins here. Unleash your skills, embrace our culture, and let work be the place where you can truly be yourself.

Learn more about Tommy Gun's: https://ca.tommyguns.com/

Locally Owned and Operated ~ Elevate Your Career with Tommy Gun's. Apply Today!

Apply