About the Role The Service Desk Analyst is responsible for organizing and maintaining the efficient operations of the Service Desk. The primary duties involve analyzing service desk requests received ...
About the Role The Service Desk Analyst is responsible for organizing and maintaining the efficient operations of the Service Desk. The primary duties involve analyzing service desk requests received ...
Service Desk Technician
Calgary, AB · On-site
ROLE: Service Desk Technician Key Responsibilities: Day-to-day responsibilities may include, but are not limited to: * Respond to and resolve client support requests via phone, email, ticketing ...
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Service Desk Technician
Calgary, AB · On-site
ROLE: Service Desk Technician Key Responsibilities: Day-to-day responsibilities may include, but are not limited to: * Respond to and resolve client support requests via phone, email, ticketing ...
Do you excel in a fast-paced and dynamic work environment CompuVision is currently looking for a Service Desk Technician, Level 3. The Service Desk Technician is responsible for providing senior ...
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Do you excel in a fast-paced and dynamic work environment CompuVision is currently looking for a Service Desk Technician, Level 3. The Service Desk Technician is responsible for providing senior ...
As part of the Service Desk team, Order Picker associates need to be comfortable handling basic ... and weekends. * Warehouse environment that can be dusty and noisy. * Passing forklifts emit gas ...
As part of the Service Desk team, Order Picker associates need to be comfortable handling basic ... and weekends. * Warehouse environment that can be dusty and noisy. * Passing forklifts emit gas ...
Provide gracious and efficient telephone service. Calls should be answered promptly and ... Weekday and/or Weekend Hours based on club needs. * Open or flexible availability is a plus.
Provide gracious and efficient telephone service. Calls should be answered promptly and ... Weekday and/or Weekend Hours based on club needs. * Open or flexible availability is a plus.
Provide gracious and efficient telephone service. Calls should be answered promptly and ... Weekday and/or Weekend Hours based on club needs. * Open or flexible availability is a plus.
Provide gracious and efficient telephone service. Calls should be answered promptly and ... Weekday and/or Weekend Hours based on club needs. * Open or flexible availability is a plus.
Provide gracious and efficient telephone service. Calls should be answered promptly and ... Weekday and/or Weekend Hours based on club needs. * Open or flexible availability is a plus.
Provide gracious and efficient telephone service. Calls should be answered promptly and ... Weekday and/or Weekend Hours based on club needs. * Open or flexible availability is a plus.
Minimum of one year of experience in a full service or select service hotel is an asset ... week or weekend and the occasional night audit shift if needed. This position will require long ...
Minimum of one year of experience in a full service or select service hotel is an asset ... week or weekend and the occasional night audit shift if needed. This position will require long ...
Axés sur les principes clés de sécurité et d'excellence, nous offrons une expérience de soutien de services et une expertise complètes allant de la gestion au nolisement d'avions, en passant ...
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Axés sur les principes clés de sécurité et d'excellence, nous offrons une expérience de soutien de services et une expertise complètes allant de la gestion au nolisement d'avions, en passant ...
IT Operations - Specialist
Calgary, AB · On-site
Participate in after-hours support, weekend coverage, or on-call rotation as required. What You ... Minimum 6 years of experience in IT operations, service desk, or enterprise-wide user ...
IT Operations - Specialist
Calgary, AB · On-site
Participate in after-hours support, weekend coverage, or on-call rotation as required. What You ... Minimum 6 years of experience in IT operations, service desk, or enterprise-wide user ...
Axés sur les principes clés de sécurité et d'excellence, nous offrons une expérience de soutien de services et une expertise complètes allant de la gestion au nolisement d'avions, en passant ...
Axés sur les principes clés de sécurité et d'excellence, nous offrons une expérience de soutien de services et une expertise complètes allant de la gestion au nolisement d'avions, en passant ...
IT Help Desk II
Calgary, AB · On-site
CA$65K - CA$75K/yr
The Opportunity The role oversees and maintains various unified communication systems and services ... Mentoring other IT help desk personnel on hardware and software problem analysis and resolution
IT Help Desk II
Calgary, AB · On-site
CA$65K - CA$75K/yr
The Opportunity The role oversees and maintains various unified communication systems and services ... Mentoring other IT help desk personnel on hardware and software problem analysis and resolution
An additional duty in this role is to serve as an escalation point for our Remote Services Team who ... or help desk or environment. * Train and educate CompuVision clients on technical standards
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An additional duty in this role is to serve as an escalation point for our Remote Services Team who ... or help desk or environment. * Train and educate CompuVision clients on technical standards
An additional duty in this role is to serve as an escalation point for our Remote Services Team who ... or help desk or environment. * Train and educate CompuVision clients on technical standards
Quick apply
An additional duty in this role is to serve as an escalation point for our Remote Services Team who ... or help desk or environment. * Train and educate CompuVision clients on technical standards
Weekend Property Experience & Showing Agent
Calgary, AB · On-site
CA$22 - CA$26/hr
The Opportunity We're looking for someone rare: a person who delivers Four Seasons-level service in ... You want a desk job or a predictable administrative workflow. * You need detailed, step-by-step ...
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Weekend Property Experience & Showing Agent
Calgary, AB · On-site
CA$22 - CA$26/hr
The Opportunity We're looking for someone rare: a person who delivers Four Seasons-level service in ... You want a desk job or a predictable administrative workflow. * You need detailed, step-by-step ...
Do you enjoy working in a customer service setting? Do you excel in a fast-paced and dynamic work ... Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance ...
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Do you enjoy working in a customer service setting? Do you excel in a fast-paced and dynamic work ... Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance ...
The Bi-Lingual (English/French) IT Help Desk Technician, Level 1, is responsible for providing ... Triage inbound service requests from CVS clients and determine the appropriate course of action to ...
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The Bi-Lingual (English/French) IT Help Desk Technician, Level 1, is responsible for providing ... Triage inbound service requests from CVS clients and determine the appropriate course of action to ...
Fitness Centre, Member Services Representative
CA$15.45 - CA$19.44/hr
Seeking candidates with flexible schedules for mornings, afternoons, evenings, and weekends. From ... desk Assist with lending small equipment to our users Ensure the fitness centre is clean and tidy ...
Fitness Centre, Member Services Representative
CA$15.45 - CA$19.44/hr
Seeking candidates with flexible schedules for mornings, afternoons, evenings, and weekends. From ... desk Assist with lending small equipment to our users Ensure the fitness centre is clean and tidy ...
Parking and Transportation Services Operations Coordinator
CA$61K - CA$77K/yr
This position is required to be available on occasional evenings and weekends throughout the year ... Scheduling to ensure the customer service front desk is staffed at all times during operational ...
Parking and Transportation Services Operations Coordinator
CA$61K - CA$77K/yr
This position is required to be available on occasional evenings and weekends throughout the year ... Scheduling to ensure the customer service front desk is staffed at all times during operational ...
Sales Associate
Okotoks, AB · On-site
CA$15/hr
Maintain a clean and organized front desk and lobby area * Assist with basic day-to-day tasks such ... Able to work a flexible schedule, including evenings and weekends * Prior customer service or sales ...
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Sales Associate
Okotoks, AB · On-site
CA$15/hr
Maintain a clean and organized front desk and lobby area * Assist with basic day-to-day tasks such ... Able to work a flexible schedule, including evenings and weekends * Prior customer service or sales ...
Weekend Service Desk information
What are Weekend Service Desk jobs?
Weekend Service Desk jobs involve providing technical support and assistance to users, typically during weekends when regular support staff may be unavailable. These roles can include troubleshooting hardware and software issues, answering user queries, and escalating more complex problems to higher-level technicians. Weekend Service Desk staff are essential for maintaining IT operations and ensuring that any technical disruptions are addressed promptly, even outside standard business hours.
What are the key skills and qualifications needed to thrive as a Weekend Service Desk professional, and why are they important?
To thrive as a Weekend Service Desk professional, you need strong troubleshooting abilities, a solid understanding of IT fundamentals, and typically a high school diploma or relevant IT certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is important for resolving user issues efficiently. Excellent communication, patience, and multitasking skills help build rapport with users and manage multiple requests under time pressure. These skills and qualities are critical for providing prompt, effective support and maintaining high user satisfaction during off-peak hours.
What are the most common challenges faced by a Weekend Service Desk professional, and how can they be effectively managed?
Weekend Service Desk professionals often encounter unique challenges such as handling higher volumes of urgent issues with reduced staff or support from other departments. Additionally, they may need to resolve problems for users who require immediate assistance outside regular business hours. Effective time management, strong communication skills, and thorough documentation are key to managing these situations. Building familiarity with common issues and maintaining a calm, solution-oriented approach can help ensure a smooth support experience for users during weekends.
What is the difference between Weekend Service Desk vs Help Desk Technician?
| Aspect | Weekend Service Desk | Help Desk Technician |
|---|---|---|
| Certifications | ITIL, CompTIA A+ often preferred | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Typically in IT support centers, on-site or remote during weekends | Office or remote support, often during weekdays but can include weekends |
| Employer & Industry | IT service providers, corporate IT departments | IT support companies, corporate IT teams, tech firms |
The Weekend Service Desk primarily handles IT support issues during weekends, often requiring specific certifications like CompTIA A+ and ITIL. Help Desk Technicians provide general technical support during regular hours but may also work weekends. Both roles serve similar industries but differ mainly in scheduling and specific certifications required.
What are the most commonly searched types of Service Desk jobs in Calgary, AB? The most popular types of Service Desk jobs in Calgary, AB are:
What are popular job titles related to Weekend Service Desk jobs in Calgary, AB? For Weekend Service Desk jobs in Calgary, AB, the most frequently searched job titles are:
What job categories do people searching Weekend Service Desk jobs in Calgary, AB look for? The top searched job categories for Weekend Service Desk jobs in Calgary, AB are:
What cities near Calgary, AB are hiring for Weekend Service Desk jobs? Cities near Calgary, AB with the most Weekend Service Desk job openings:
Other
Posted 7 days ago
Job description
About the Department of Information Technology Services Mount Royal University's Information Technology Services (ITS) supports our mission by providing technical support, solutions, and diversified services to the Mount Royal community. Committed to service excellence and innovation, ITS leverages frameworks such as ITIL 4 and the ServiceNow platform to streamline operations and enhance the user experience for students, faculty, and staff. Our teams prioritize both frontline support, ranging from technical troubleshooting and password assistance to in person help at our service desk, and the strategic management of IT services.
We are dedicated to maintaining a secure and collaborative environment, actively promoting cybersecurity awareness and ensuring our technological infrastructure aligns with the University's academic and operational goals. About the Role The Service Desk Analyst is responsible for organizing and maintaining the efficient operations of the Service Desk. The primary duties involve analyzing service desk requests received from students, faculty, and staff, offering direct assistance whenever possible, and routing requests to the appropriate IT teams when necessary.
As an expert in processing incidents and service requests, the analyst utilizes an established incident management system to ensure timely resolution. This position demands a combination of technical intelligence, creativity, and exceptional interpersonal skills to provide high quality support. The role requires the ability to organize, prioritize, and work effectively both independently and as part of a collaborative, team oriented environment.
This is a full-time position, working 35 hours per week. Responsibilities Act as liaison and assist all levels of university users with their questions and needs Clarify the nature of a problem and provide first line analysis and diagnosis Promptly escalate complex or unresolved issues to the appropriate IT team member Log incidents and service requests and maintain relevant records from submission to resolution: Identify and classify incident types and service interruptions cataloging them by symptom and resolution Be familiar with internal policies, procedures, guidelines and available help resources Stay up to date on-campus technology changes or issues Consistently review client issues and identify solutions and possible side effects. Inform users about the process and advise relevant persons of actions taken Assist with the development of standards, and apply these to track, monitor, report, resolve or escalate issues Contribute to creation of support documentation in knowledge base Participate in special projects as assigned Respond to questions from walk-ups from various IT service points on campus in conjunction with other IT service staff when available Fulfill multiple roles as needed when operating from a satellite service desk and be prepared to multitask Provide introductory level of training on basic technology and university IT procedures to faculty and staff on campus Qualifications Two year diploma from a University or equivalent IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) would be considered an asset 2 - 3 year of related service desk or omnichannel support experience in information technology Service Now ITSM experience Google Suite and MS Office Suite experience Customer service expertise, including strong communication and interpersonal skills Ability to work independently and collaboratively in a fast-paced environment Ability to be resourceful, adaptable and exhibit self-confidence in tackling unfamiliar information would be an asset Closing Date: July 27, 2026 A cover letter and resume should be submitted in one .pdf formatted document
Please title your .pdf document as follows: [Last Name], [Requisition Number], [Contents].pdf (ex. Smith, 4321, CV.pdf).