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Weekend Service Desk Jobs in Calgary, AB (NOW HIRING)

VC3

IT Help Desk Technician - Level 1

Calgary, AB · On-site

Do you enjoy working in a customer service setting? Do you excel in a fast-paced and dynamic work ... Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance ...

PurposeMed

Medical Office Assistant

Calgary, AB

... and sexual health services, including STBBI (sexually transmitted and blood-borne infection ... Strong organizational skills and the ability to manage a busy, drop-in style front desk

New

Anytime Fitness - 567508

Sales Associate

Okotoks, AB · On-site

CA$15/hr

Maintain a clean and organized front desk and lobby area * Assist with basic day-to-day tasks such ... Able to work a flexible schedule, including evenings and weekends * Prior customer service or sales ...

Kids U

On call - Campus Cleaner

Calgary, AB · On-site

... Alberta Health Services. ESSENTIAL DUTIES & RESPONSIBILITIES: * Clean classrooms, lobbies ... Cleaning and disinfecting all hard surface areas including walls, washrooms, kitchen areas, desk ...

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All JobsService Desk JobsWeekend Service Desk JobsWeekend Service Desk Jobs in Calgary, AB

Weekend Service Desk information

What is a weekend service desk?

Weekend Service Desk jobs involve providing technical support and assistance to users, typically during weekends when regular support staff may be unavailable. These roles can include troubleshooting hardware and software issues, answering user queries, and escalating more complex problems to higher-level technicians. Weekend Service Desk staff are essential for maintaining IT operations and ensuring that any technical disruptions are addressed promptly, even outside standard business hours.

What are the key skills and qualifications needed to thrive as a weekend service desk professional?

To thrive as a Weekend Service Desk professional, you need strong troubleshooting abilities, a solid understanding of IT fundamentals, and typically a high school diploma or relevant IT certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is important for resolving user issues efficiently. Excellent communication, patience, and multitasking skills help build rapport with users and manage multiple requests under time pressure. These skills and qualities are critical for providing prompt, effective support and maintaining high user satisfaction during off-peak hours.

What are the most common challenges faced by a weekend service desk professional, and how can they be effectively managed?

Weekend Service Desk professionals often encounter unique challenges such as handling higher volumes of urgent issues with reduced staff or support from other departments. Additionally, they may need to resolve problems for users who require immediate assistance outside regular business hours. Effective time management, strong communication skills, and thorough documentation are key to managing these situations. Building familiarity with common issues and maintaining a calm, solution-oriented approach can help ensure a smooth support experience for users during weekends.

What is the difference between Weekend Service Desk vs Help Desk Technician?

AspectWeekend Service DeskHelp Desk Technician
CertificationsITIL, CompTIA A+ often preferredCompTIA A+, HDI Support Center Analyst
Work EnvironmentTypically in IT support centers, on-site or remote during weekendsOffice or remote support, often during weekdays but can include weekends
Employer & IndustryIT service providers, corporate IT departmentsIT support companies, corporate IT teams, tech firms

The Weekend Service Desk primarily handles IT support issues during weekends, often requiring specific certifications like CompTIA A+ and ITIL. Help Desk Technicians provide general technical support during regular hours but may also work weekends. Both roles serve similar industries but differ mainly in scheduling and specific certifications required.

What are the most commonly searched types of Service Desk jobs in Calgary, AB?

The most popular types of Service Desk jobs in Calgary, AB are:

What are popular job titles related to Weekend Service Desk jobs in Calgary, AB?

For Weekend Service Desk jobs in Calgary, AB, the most frequently searched job titles are:

What job categories do people searching Weekend Service Desk jobs in Calgary, AB look for?

The top searched job categories for Weekend Service Desk jobs in Calgary, AB are:

What cities near Calgary, AB are hiring for Weekend Service Desk jobs?

Cities near Calgary, AB with the most Weekend Service Desk job openings:

Weekend Service Desk jobs near you
Infographic showing various Weekend Service Desk job openings in Calgary, AB as of June 2026, with employment types broken down into 73% Full Time, 24% Part Time, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

IT Help Desk Technician - Level 1

VC3

Calgary, AB • On-site

Full-time

Re-posted 12 days ago

Job description

Description
Are you passionate about IT? Do you enjoy working in a customer service setting? Do you excel in a fast-paced and dynamic work environment?
Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by:  Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.
Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently
Own It, We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.
Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.
Our Noble Promise - “Developing Growth Minded People” - Is the driving force behind our values and why we do what we do.
Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also responsible to respond to client inquiries, running diagnostic programs, isolating problems, and determining and implementing solutions with a defined scope of support.

Key Responsibilities
  • Provide end user support to inbound phone requests from CVS clients.
  • Triage inbound service requests from CVS clients and determine the appropriate course of action to resolve the issue.
  • Use the “Issue identification” model to identify problems with client computers.
  • Install, modify and repair computer hardware & software.
  • Run diagnostic programs to resolve computer problems.
  • Tier 1 server & Network device management. (Connectivity issues & New user setup)
  • Resolve technical problems with WAN & LAN issues
  • Follow-up with clients to assure issue resolution
  • Escalate out of scope issues to ROC II team.
  • Train and educate CompuVision clients on technical standards.
Additional Responsibilities:

  • Maintain accurate and up to date documentation through the change management process.
  • Maintain accurate and real time up to date timesheets.
  • Attend monthly training & team meetings as required.
  • Participate in the on-call rotation (1 week every 3-4 months

Skills Knowledge and Expertise

  • At least 1-year practical experience in a technical support position or recent technical education experience in a post-secondary environment.
  • At least 1-year demonstrated experience managing & working with the following technologies:
    • Windows 7, 8, & 10
    • Microsoft Office Suite (2010 & Newer)
      • Windows Server 2008 R2, 2012 R2, 2016
  • Active Directory
  • DHCP
  • DNS
  • Terminal Services
  • Microsoft Exchange 2007, 2010, 2013
  • Office 365
Thank you for your interest in CompuVision. We appreciate all applications; however, only those candidates selected for an interview will be contacted.